Allscripts
2.8 of 5 382 reviews
www.allscripts.com Chicago, IL 5000+ Employees

Allscripts Reviews

Updated Jul 1, 2014
All Employees Current Employees Only

2.8 382 reviews

                             

58% Approve of the CEO

Allscripts CEO Paul Black

Paul Black

(98 ratings)

47% of employees recommend this company to a friend
87 Employee Reviews Back to all reviews
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    1 person found this helpful  

    A good place to work, some challenges, some red tape

    Director (Current Employee)
    Atlanta, GA

    ProsOpportunity for creativity and the chance to work with smart, hard working people. Fair salaries, reasonable benefits, challenging work environment leads to long hours but satisfaction.

    ConsA lot of process to get simple things done, for example the performance review process is problematic and inconsistent. Timelines for the performance review process are short and strict for lower management, yet executive management has not held themselves to their own deadlines stretching out review feedback by nearly a month so far. Poor communication from executive management on bonus payout, only after it was too late did leadership in the company learn we were off the mark and no bonus was paid. I have great respect for our leaders, however when it comes to things like personal compensation of your people, even seeming "asleep at the wheel" is not acceptable.

    Advice to Senior ManagementKeep your own personal deadlines and communicate more to your people, not the market. Your people should be your number one priority, who are then responsible for Clients as their number one priority. Face time on CNN, CBS, ABC, and any other news station is not a substitute for managing your business and keeping your deadlines. Executive leadership positions are not an opportunity to prepare for a future in politics. I don't want to work for the company that paved the way for a new Senator or any other political position.

    Yes, I would recommend this company to a friend

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    Great place for work/life balance

    Human Resources Person (Former Employee)
    Atlanta, GA

    ProsA lot of personal flexibility

    ConsLots of change in the organization over the last few years

    Yes, I would recommend this company to a friend

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    Exciting Opportunity to grow with a growing company

    Analyst (Current Employee)
    Atlanta, GA

    ProsYou are able to have a clear vision of how you are helping the clients and how the company is helping the clients.

    ConsThe only real downside is the recent organizational changes that have caused extra work. Once the changes are out of the way, it will be smooth once again.

    Advice to Senior ManagementI think that the leadership is growing stronger every day. I have seen the changes that have been made in the last year and can feel the company's culture becoming closer.

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    A company in transition

    Proessional Servies Consultant (Former Employee)
    Atlanta, GA

    ProsMany, esp. compensation and benefits

    ConsThe cons are no different than other technology companies. As an healthcare information TECHNOLOGY company, t sometimes feels like people are missing the great and wonderful parts, and focusing on the negative. Success doesn't always come via the positive; sometimes the greatest successes come from learning from our mistakes. Technology companies inherently understand this. I hope this company learns to as well.

    Advice to Senior Managementsee above

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Great Group of hard workers

    Anonymous Employee (Current Employee)
    Atlanta, GA

    Pros1. Product Knowlege - consistance training
    2. Team members work well together - are willing to aid each other to get the job done

    Cons2. Not clear on Company's Messaging
    3. Long hours

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    2 people found this helpful  

    Room for Improvement

    Support Consultant (Current Employee)
    Raleigh, NC

    ProsGreat benefits, 23 days PTO, 26 days after 5 yrs of service. BCBS health insurance.
    Flexibility to work remotely
    No micro-management
    Growing business opportunity in healthcare IT

    ConsUnrealistic performance goals that pit employees against each other. No one wants to look out for the next person becaue they want to make sure they shine on their own performance review. Focus is more on getting calls closed instead of making sure the client's problem is resolved. Clients frustrated with the product sometimes use the Voice of client support reps survey to voice their opinion. The negative review affects the support rep on their review. Management preaches career development, but your career is in your own hands. Your skills and detication will only get you so far in this company. Buddy system rules in Allscripts. Most of the time the manager already knows who they will pick for a position before it is even posted. Last few product releases did not go through beta, so they were full of bugs. We spend a majority of the year pushing out patches to fix the previous releases. The latest insult is a hiring freeze for support here in the US, in order to create new positions in India. The actually had the nerve to tell us "we are creating the middle class in India", well what about the middle class right here in the US

    Advice to Senior ManagementManagers should be promoted from within so that they know the product and can offer some support when needed. Provide training opportunities for employees so that you can promote from within instead of going to India. Use performance reviews to help employees find ways to improve rather than a way to tear employees down. Test products before sending them out to the clients. Bring back the fun. The environment is stressful, happy employees lead to happy customers.

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    Good work, low pay

    Product Manager (Former Employee)
    Philadelphia, PA

    ProsGood work, Good work life balance

    Cons.low pay, low growth opportunities

    Advice to Senior ManagementBetter structure

    No, I would not recommend this company to a friend

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    A pretty good place to work.

    Anonymous Employee (Current Employee)
    Malvern, PA

    ProsTalented people
    Using new technology
    Flex time and PTO is good

    Cons90/10 medical benefits coverage with high deductable
    Limits on tool sets allowed/provided to development
    Not all groups treated equally

    Advice to Senior ManagementHelp your employees do their jobs better.

    Yes, I would recommend this company to a friend

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    2 people found this helpful  

    Pretty much like any other large organization

    Somewhere Between Code-monkey and Some Other Primate (Current Employee)
    Atlanta, GA

    ProsExposure to some of the newest technologies. Great folks to work with, and pockets of profoundly smart people. Management really seems to care about their team members. There's also some encouragement to explore and learn (with company financial support for some of it).

    ConsThe three biggest challenges:

    Getting very process heavy, which seems counter-productive given all the talk around "innovation". The running joke has become "you can't take a piss without getting a project code signed off by the strategy committees."

    For some reason, internal communication is one of ECLP's biggest hurdles. We like our social networking software, email and meetings. There's been a lot of effort to provide us with communication tools and technology, but the *content* isn't there. There's little to no communication around product strategy, for example. There's no *why* being communicated around our initiatives. Or if that communication happens, it doesn't seem to reach the troops.

    Finally, there's spotty quality. This isn't unusual given an industry where someone with three years of just showing up to the job earns you a "Senior" title. There seem to be a number of development teams where the barrier to entry just isn't that high (have a pulse and be able to spell "WCF") or where the dev leads aren't actually *leading*. There are various "initiatives", but very, *very* little actual effort is spent actually *doing* the practices that lead to quality software.

    Advice to Senior ManagementTwo things.

    First -- measure the effectiveness of initiatives. Actually quantify them. You're making the effort to control the risks and outcomes of development, and that's great. Now evaluate whether it actually works -- is the net effect positive? Does process "A" *measurably* improve our ability to deliver in our key areas (whatever you decide them to be)? And can it be optimized?

    Second -- we're knowledge workers. "Do this, now, and in this manner -- because I say so" works, but doesn't work _well_ with this kind of animal. Some of us need context -- we need to know the why's. Most of us simply need to know the destination, because we already have an excellent idea of how to get there. Create a vision of where they you want, and why, then draw on and enhance the experience, wisdom, skills, and knowledge of their teams.

    Yes, I would recommend this company to a friend

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    Allscripts

    Implementation Consultant (Current Employee)
    Remote, OR

    ProsGreat opportunity to learn one on the major softwares in the industry. Great colleagues. Good benefits and time off. Good training program, but then you are out in the field alone.

    ConsThis job defines the term 'road warrior'. Still lots of chaos (no job descriptions, salary standards, career path structure) more than a year post merger with Misys. Salary is ok, but not stellar. 'Performance' only bonus structure, but performance is based on billing hours, not actual performace of tasks. Billing hours do not include any thing other than face to face time with client, doesn't take into account travel hours or hours spent completing tasks related to clients, but required for job completion.

    Advice to Senior ManagementContinue on the current path, but do not take employees in the field for granted. Clarify process path and improve communication amongst divisions. Establish actual teams for implementations comprised of all the different members needed for an implementation, especially related to interface implementation)

    Yes, I would recommend this company to a friend

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