Allscripts

  www.allscripts.com
  www.allscripts.com

Allscripts Reviews

Updated December 5, 2014
Updated December 5, 2014
454 Reviews
3.0
454 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Allscripts CEO Paul Black
Paul Black
145 Ratings

Review Highlights

Pros
  • Work life balance was good until latest management change (in 40 reviews)

  • Work from home option (required if implementation consultant) (in 24 reviews)


Cons
  • Maintaining work /life balance caused some employees to seek other job options (in 19 reviews)

  • A big chunk of the senior management lacks in competent interpersonal skills and are very narrow minded (in 17 reviews)

More Highlights

97 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Why not to work at Allscripts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Project Manager in Remote, OR
    Current Employee - Senior Project Manager in Remote, OR

    I have been working at Allscripts

    Pros

    Pay & benefits are good. Large company with opportunity to get exposure to every aspect of Health Information Technology.

    Cons

    Work/life balance sucks. Employees have been leaving in droves so there is way to much work and far to few employees. Therefore you are expected to work 12 hrs./day and like it! Career opportunity is solely based on who you know, how well you are liked by the privileged few, and if you fully embrace and agree with whatever leadership says should be done. You are not encouraged to think on your own. (This is the new Allscripts under CEO Paul Black. The Allscripts that was led by Glenn Tulman was not this way.) Opportunity has nothing to do with your qualifications or your performance. On a role-specific basis, Project management methodology is cumbersome and dysfunctional, being riddled with bureaucratic red-tape and endless administrative headaches. Resourcing is broken. They assign projects solely based on an erroneous estimate of hours utilization (who has the bandwidth to take on more projects), with no consideration for who is the right fit for the particular project need. Assignment of Project Managers is made in that same way, as PM is a billable position. This is also dysfunctional, failing to realize that Project Management is an Art not a Science and can't be billable without negatively impacting project quality. As a result, the PM is motivated to do a marginal job of managing the project in order to avoid using up all the hours that were put in the project budget for the PM role. Totally focused on quantity, NOT quality. This company is completely unconcerned about project quality. The project audits are only focused on how comprehensively you complete the sea of administrative minutia and comply with the bureaucratic red-tape. The methodology is driven by the desire to place less-than-qualified resources in the role of PM, thus it is a "cookie-cutter" methodology (never-minding the fact that each client and each project is different). This company claims to follow PMI. That is a joke! They cherry-pick parts of PMI that support their processes rather than the reverse. Any aspects of PMI that do not necessarily support the Allscripts processes are discounted and thrown out as not important or not applicable.

    Advice to ManagementAdvice

    Separate Sales and Project Management into separate business units under completely separate leadership. It is commonly understood that Project Management keeps sales in check. In other words, Project Management should have the authority and even the commission to reject unrealistic contracts/SOWs. The Project Manager should develop their own WBS for each project (not use a canned WBS that does not consider the unique characteristics of each project). This WBS then drives a network diagram determining how hours are required for each work packet. The Project Manager should use this information to develop their own Project Budget (to be approved by PM leadership - NOT someone who is part of the sales organization). If that project budget is greater than the SOW, Sales should be required to take the loss which should then be charged back against the salesperson's commission. Having sales and services (PM) under the same leadership structure is having the fox watch the hen house.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Overall opinion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Product Manager
    Former Employee - Associate Product Manager

    I worked at Allscripts full-time (more than 5 years)

    Pros

    Flexible work schedule, good advancement opportunities if you put in the effort

    Cons

    Too much emphasis on moving positions abroad without considering the quality of support from the offshore folks, and the lack of consideration of the customer base wanting the support left in the US. Required to work after hours without compensation.

    Advice to ManagementAdvice

    Take better care of your employees, they should be your number one focus...especially the employees who support your products.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 6 people found this helpful  

    Lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Raleigh, NC
    Current Employee - Anonymous Employee in Raleigh, NC

    I have been working at Allscripts full-time (more than 10 years)

    Pros

    Most of the people who work here are great.

    Cons

    Employees live in a state of fear. Fearing they will be let go, downsized. Many people feel they are on a ship bailing water.
    Lack of quality detailed highly needed product training. They do a lot of on line recorded training that doesn't provide the information needed to support products.

    Advice to ManagementAdvice

    Management does what they are told to produce numbers. Those that care can't do what is needed to make a positive change in the right direction. Ask those who were here when it was profitable and positive environment to work in "why" it was that way, what we did right, what was taken away that makes us what we are today.

    India Support is not capable of supporting our clients in the manner in which they need to be. Few know what they are doing or care.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Not what is use to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Architect in Raleigh, NC
    Current Employee - Principal Architect in Raleigh, NC

    I have been working at Allscripts full-time (more than 8 years)

    Pros

    People you work with and or culture, Compensation can be good if reporting to manger that can see value and notice hard work.

    Cons

    Benefits not that great, Gym was taken away from facility, No executive leadership and or vision.

    Advice to ManagementAdvice

    Reward talented employees and remove the dead wait. Value employee's Idea's as they literally run the company from a profitability standpoint. I suggest CEO look deeper into what and why decisions are being made below that do not get filtered to the top due to there own hidden agendas. The companies constantly changing reorganization structure to resolve inefficiencies and to meet goals are negatively impacting the business. This is most likely due to the same people making these decisions or just delegating but shifting them around to roles they should not be in.

    Great talented people have been leaving within the organizations critical groups and it's unfortunate that the CEO does not see this.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 7 people found this helpful  

    Socialist Business Model - No opportunity for promotions - Micromanaging Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Analyst in Raleigh, NC
    Current Employee - Technical Support Analyst in Raleigh, NC

    I have been working at Allscripts full-time (more than 8 years)

    Pros

    Working from home (as needed)

    Cons

    Constant change of managers and business structure
    Too much work is currently drowning employees
    Employees not fully trained on products that they support
    Manager Training Lacking
    Company is very unorganized
    Management micromanages

    Advice to ManagementAdvice

    This company was great several years ago but the new management is horrible. Employees have been turned into work robots without compensation or perks. Managers change constantly. Too many office politics. Upper management micromanages.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 6 people found this helpful  

    Getting worse all the time!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Allscripts full-time (more than 10 years)

    Pros

    Can't think of one. I started with Eclipsys 12 years ago and liked it a lot then and was successful, not so much now.

    Cons

    In my current role no training, no communication between the groups. I haven't a clue what I'm doing about 75% of the time.

    Advice to ManagementAdvice

    Get involved just having easter egg hunts, and free pizza is not working.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 10 people found this helpful  

    RUN AWAY .. It might help you win a full marathon!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Allscripts full-time

    Pros

    I joined this company with great expectations and now that I have joined, there is nothing significant to praise it. Some people are smart, some are overwhelmingly obnoxious which kind of balances out each other. Benefits is the only thing I could think worth putting it here.

    Cons

    An honest piece of advice to people who have been offered a position at Allscripts. Join here only if you are absolutely sure you want to ruin your career and waste your time. Their salary is not competitive at all. You are worth more than they offer, please consider other job offers.

    I was assigned to a Manager who had so many people working under him that I was totally lost.

    No sense of direction whatsoever!!

    Training is non existent and what ever training they offer is absolutely worthless.

    Their software is an absolute mess. I am pretty sure a bunch of college graduates can write much better and efficient code than what they have right now. For those who have doubts, please check the reviews here and at their Facebook page.

    They have just survived because of mergers and acquisitions.

    Promotions and raise???? This is an outright joke here.

    You have been warned! Steer away.

    Again this is an honest critical review of Allscripts as of now. Nothing has been made up.

    Advice to ManagementAdvice

    Continue to do the same and good honest employees will leave. The exodus has begun.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Great co workers but ineffective upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in Malvern, PA
    Former Employee - Product Manager in Malvern, PA

    I worked at Allscripts full-time (more than 3 years)

    Pros

    Benefits are excellent
    Excellent clinical product for hospitals
    All employees (not management) are extraordinary and go above and beyond what expected to assure the product meets all the needs of the clients and regulatory requirements.

    Cons

    Lack of supportive management
    Either micromanaged or not managed at all

    Advice to ManagementAdvice

    Work more closely to assure those doing the development work are supported.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    Expect Big Company Treatment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Analyst in Raleigh, NC
    Current Employee - Support Analyst in Raleigh, NC

    I have been working at Allscripts full-time (more than 10 years)

    Pros

    Good benefits and competitive salary. Employees are friendly and there is a team atmosphere.

    Cons

    Work life balance is seriously skewed, especially for support staff. Management has high expectations for 24 hour access to employees. Expect to be punished if you gain expertise in any of the products -- you'll have to carry the load for the rest of the team. The executive level is out of touch with the reality of how the products work and the effects of their decisions on the clients and employees. Processes are set up to avoid clients ever talking to the executive level. The company goal is only to drive high profits to get the stock price up. Product quality is not a priority. Front line management has no power to change even the most ridiculous policies. Expect to be cannon fodder.

    Advice to ManagementAdvice

    Executives: Learn the products that you sell and spend some time in the trenches with the employees who actually do the work. Listen to the front line managers. If you provide quality products and services then the stock price will rise.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Good if you want a stop-gap job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Allscripts full-time (more than 8 years)

    Pros

    They are competitive in salaries if you speak up and make it known what you are worth. Vacation policy is good and health benefits are good

    Cons

    The company has now started taking every little bit of enjoyment out of being there. 20-30 hours of OT is normal for a work week now, on call schedule without any pay bump for doing so, management loves to play the "my buddy goes first" mentality where you need to get in good with a manager if you want to move anywhere.

    Advice to ManagementAdvice

    Pulling all the small benefits of being at the company is turning the work environment sour

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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