Allstate

  www.allstate.com
  www.allstate.com

Allstate Reviews

Updated November 24, 2014
Updated November 24, 2014
1,355 Reviews
3.4
1,355 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Allstate Chairman, President, and CEO Thomas J. Wilson II
Thomas J. Wilson II
683 Ratings

Review Highlights

Pros
  • There is a huge emphasis on work/life balance in most departments (in 159 reviews)

  • Good benefits, good work-life balance, flexible work arrangements (in 66 reviews)


Cons
  • working on every weekend no time to spend with family work life balance sucks (in 24 reviews)

  • upper management likes the best (usually a friend or family member) (in 36 reviews)

More Highlights

376 Employee Reviews Back to all reviews

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  1. 5 people found this helpful  

    Really Good Company All Around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Auto Claims Representative in Atlanta, GA
    Former Employee - Field Auto Claims Representative in Atlanta, GA

    I worked at Allstate full-time (more than 10 years)

    Pros

    Great benefits (401k), Pension, Health, Life, etc etc. Individual managers express care and concern about your job health/happiness. Excellent training. Room to move up, maybe relocate if that's your intention. Lots of incentives to do the job how they want you to do it. If you can go with the flow, this company is absolutely the perfect place to work.

    Cons

    This will be based on the Field Auto Representative position, with a working knowledge/experience of how liability/injury claims are handled as well.... Working for a very large corporation like Allstate means a lot of nickel & diming of processes when it comes to doing your job. Not a lot of micro-management necessarily, but extremely detailed tracking of everything, maximization of every minute of the day, and sometimes the overall lack of vision from upper management (the guys in ties that wouldn't know a headlamp from a lower control arm, but can regurgitate any accounting/statistical theory ever created) when it comes to true customer service or what I'd call "doing the right thing", because so much reliance is placed on statistical tracking of just about anything you can imagine (as well as many things you never thought was even possible to track). Allstate is so busy trying their best to pay exactly what they owe that they don't realize it actually hurts in the long run. Example: You have a guy that gets rear-ended by an allstate insured. His car is damaged pretty bad and he had to go to his family doctor to get checked out for some general neck and back pain. As a field rep writing that estimate, one that you know will be scrutinized by a field reinspector within 3 days as well as your manager too most likely at some point, you're expected to find and utilize less expensive parts (used/aftermarket) and be prepared to argue with the shop to save that hour of labor on the 6-hour quarter panel repair. The nifty parts usage report each month will show you how "good" or "bad" you are at this, keep in mind.... In the meantime, the customer is aggravated that they're even having to think about the potential for a less-than-perfect repair (because even though you've explained the estimate really well and they seem to understand, once the shop gets in their ear it'll all be for nothing). Mind you, it doesn't mean the repair is subpar in any way, but the insurance company trying to trim some fat off the estimate is giving that very strong impression to the vehicle owner, the guy that's injured. In the meantime, the BI rep is desperately trying to settle a relatively minor injury claim, something that under other circumstances should be paid and closed for no more than a grand, maybe a tick more, who knows. BUT, in the process of saving $235 on the estimate by using that aftermarket tail lamp and bumper cover, in the process maybe upsetting the claimant and at the very least making him unsure of Allstate's intention to fairly settle his claim (and definitely getting told that by the body shop that feels they just got low-balled), that injured person has decided they are going to hire an attorney for their injury. That eventual $1000 settlement has now ballooned to a minimum of $3-4k. You saved $200 on paper by following the estimating process, but what they can't possibly see in their performance spreadsheets is that they burned $2000 by not getting a quick BI settlement.
    Now, I understand MOST insurance companies follow similar protocols. I get it. It's not just Allstate But, there are a few out there that actually can see the big picture and sacrifice the pennies to save the big bucks.
    Allstate also skews customer survey result accuracy by not only requiring field reps to mention the survey and in a roundabout way to ask for high scores (10s), but they hold employees accountable for the scores (as if they are capable of selecting 9s & 10s on behalf of their customers), and is part of performance evaluations. Scaring employees to get 9.7s out of 10s on surveys is NOT a good gauge of customer service; it is, however, very effective in stressing out employees.
    Just be sure you are ready to have to jump through hoop after hoop after hoop, every day, all day, if you want to work for Allstate. Like I said before, if you can go with their flow, and it you like staying crazy-busy all day long, you'll love your job and will never want to leave.

    Advice to ManagementAdvice

    You'll never do it because you're too busy relying on statistics to reflect the bottom line on paper, but if you could find a way to track the human element of claims handling/settlements without relying on skewed surveys, I'd wager you'll actually save more money on claims payments in the long run. I would suggest relaxing most.all penny-saving processes in exchange for pushing really hard to quickly settle the actual high-dollar exposures, and see what your numbers reflect. And, do it for 6 months or so to really gauge the theory. You'll be surprised.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Customer Service Representative

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Allstate part-time (more than an year)

    Pros

    I entered the company with no minimum prior knowledge of insurance, I was completely trained on how to use the Allstate system, how to speak with customers, take payments, etc. I liked this job because it helped me learn to deal with customers, which is vital.

    Cons

    I really liked working here I can't say there was anything bad about this company.

  3.  

    Market Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Management in Chicago, IL
    Former Employee - Sales Management in Chicago, IL

    I worked at Allstate full-time (more than 10 years)

    Pros

    Quality Products
    Extraordinary quality Service
    Excellent Management Training Program
    Excellent Benefits
    Leadership was in bread
    Focus on Affirmative action Unfair at times

    Cons

    Compensation below market value,
    Affirmative action was an over kill and did not allow non minorities fair chance for upper management positions

    Advice to ManagementAdvice

    Pay for performance Uncapped salary

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Strong Company values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Secretary in Houston, TX
    Current Employee - Secretary in Houston, TX

    I have been working at Allstate part-time (more than an year)

    Pros

    Job security, flexibility and great management. I like the fact that the company values family and your personal time. I never feel like My family has to be put on the back burner.

    Cons

    Sometimes customers can become difficult to deal with, I wish there was more help and reactive measures in place to help irate individuals receive the help they require.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst - Professional in Chicago, IL
    Current Employee - Systems Analyst - Professional in Chicago, IL

    I have been working at Allstate full-time (more than 3 years)

    Pros

    Good benefits and people are great to work for..

    Cons

    If you live in the city the commute to Northbrook is far

  7.  

    Very micro-managed. Great people to work with however.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Total Loss Adjuster in Farmington Hills, MI
    Former Employee - Total Loss Adjuster in Farmington Hills, MI

    I worked at Allstate (more than an year)

    Pros

    Benefits. Peers are great people. Work activities. Training.

    Cons

    Micro-Managed. Tense. Heavy workload. Expected to work over time to complete work. Some holidays you domt have off. Compensation low.

    Advice to ManagementAdvice

    Let the people do the job that you trained them for.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Good Company, Good environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Life Insurance Producer in Queens Village, NY
    Former Employee - Life Insurance Producer in Queens Village, NY

    I worked at Allstate as a contractor (more than an year)

    Pros

    Flexibility with scheduling and friendly atmosphere. Compensation is somewhat in your own hands.

    Cons

    Not enough back-office support for agencies. Every time there was an issue, underwriters are quick to hang the phone. Wasn't the case sometimes, but would say it was most of the time.

    Advice to ManagementAdvice

    Back office personal need to support the agencies more competently.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Product Operations Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Operations Analyst in Northbrook, IL
    Current Employee - Product Operations Analyst in Northbrook, IL

    I have been working at Allstate full-time (more than 3 years)

    Pros

    Work/Life balance is great. Mangers are very understanding that you have a life outside of work.
    Always offering classes to further education concerning you job.
    Benefits are great.

    Cons

    Pay is mediocer
    Personal growth seems to really depend on yourself. You really need to bring up your future with managers. They tend not lead you unless you bring it up.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good Company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Allstate

    Pros

    Company is a great place to grow.

    Cons

    Flexible time but hard work life balance.

  11.  

    Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Internal Audit in Northbrook, IL
    Former Employee - Internal Audit in Northbrook, IL

    I worked at Allstate full-time (more than an year)

    Pros

    Updated campus, work/life balance, ergonomics, volunteer opportunities

    Cons

    Slow progression for performance, benefits, budget constraints

    Recommends
    Positive Outlook
    Approves of CEO

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