Amazon.com

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  www.amazon.com

Amazon.com Reviews

Updated December 21, 2014
Updated December 21, 2014
3,960 Reviews
3.4
3,960 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amazon.com Chairman, President, and CEO Jeff Bezos
Jeff Bezos
2,681 Ratings

Review Highlights

Pros
  • You can definitely learn a lot in short spam in Amazon as they make you work a lot (in 118 reviews)

  • Density of talent: Some really smart people spoiling their careers here (in 352 reviews)


Cons
  • Company is not at all sorry to screw people's work-life balance for itself to excel (in 636 reviews)

  • There is literally no work life balance inside this company (in 145 reviews)

More Highlights

663 Employee Reviews Back to all reviews

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  1.  

    It rolls downhill..Working for Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coaching Lead
    Current Employee - Coaching Lead

    I have been working at Amazon.com full-time (more than 3 years)

    Pros

    -Good Pay
    -Good Benefits
    -Work doesn't come home with you often.

    Cons

    -Poor management can be damaging to careers
    -Upward mobility is largely based on location
    -Call Center

    Amazon has changed from a company that prides itself on being "customer-centric" to being purely focused on the bottom line. Our associates are no longer empowered to do whats right by the customer but rather to tow the company line and say "sorry about your luck".

    When I started here the culture was amazing but as we grow older and bigger we care less and less. It really is unfortunate.

    Advice to ManagementAdvice

    Recognize talent inside the organization and place people in the positions that are right for them instead of having an arbitrary internal interview process where the position has been decided before the process begins. This leads to a bad experience for those interviewing for a job that has already been promised to someone else.

    Manage the managers. The operations managers do not manage their teams well enough. They have a total disconnect from the floor and what happens there.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    wok hard have fun make history

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    it has a great environment to work with.

    Cons

    sometimes it takes too much time to grow

    Advice to ManagementAdvice

    Its great to work with but i think the rewards should come soon enough

    Recommends
    Positive Outlook
    Approves of CEO
  3. 4 people found this helpful  

    When It's Good It's Good, When It's Bad...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Tech
    Current Employee - Data Tech

    I have been working at Amazon.com full-time (more than 3 years)

    Pros

    The company offers fairly competitive compensation packages, lots of perks, a great environment in which you can learn and grow. Amazon's one of the few companies where a determined employee can really put in the effort, rise up and make a difference IF you're willing to go the distance.

    Amazon's pretty lenient on sick days or unexpected events, and works with you. Never had an issue calling out or needing to leave early (for the most part). You can learn a lot, move within the company and they have fairly good benefits package (don't expect an employee discount though, it's pretty much non-existent).

    Cons

    Amazon has incredibly poor work-life balance. You're expected to work stupid amounts of mandatory overtime (yes, mandatory). Complain, you're told "You signed a legal agreement stating you'd be available." to remind you that, legally, you said you would when you were hired 40 hour work week can easily stretch 60+ hours. Being told that comes off oddly threatening.

    Internal documentation is next to non-existent. You can find half a dozen different ways to do the same thing on the internal wiki and all of them contradict each other or are woefully out of date. Ask management for clarification, they tell you to look at the internal documents (see above) or to "do the needful" in order to make it work. You never really quite know if you're violating a policy on something because everything you're told is nebulous. When you bring up the documentation is vague or contradicts itself you're told "we grew too fast". Oh. The rest of it is "tribal knowledge". Hope you've got a coworker that knows what's going on.

    Employee reviews are stack-ranked. A certain percentage of employees MUST be put on a PIP (performance improvement plan) even if they have NO issues with this performance. This is severely degrading to employees, and outright kills morale (both for people put on a PIP and those who they're friends with). Having a mandatory policy that X% of employees must be punished come review time kills Amazon's talent pool people. It causes unnecessary disruption, and can affect employees who've had to endure rough periods in their life and come back from them only to find out they're now punished with a PIP and are told their employment status with Amazon is now at risk.

    Amazon preaches "frugality" but doesn't follow it. You can literally destroy thousands of dollars of good equipment in order to do your job and nobody bats an eye (it's the "cost of doing business"), but you need to expense something and out come the magnifying glasses.

    Advice to ManagementAdvice

    Documentation. Consistency. Don't just tell employees "You HAVE to do this because you signed a legal agreement." when it comes to overtime. Work with them. Talk to them. We get sometimes we have to rise above as it's part of the job, but when a company with as much Amazon tell us it doesn't have funding, that we're short-staffed but forces us into overtime it kills the vibe and burns employees out. Paychecks are good, but happy employees are better.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Chaotic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Manager in Seattle, WA
    Current Employee - Software Development Manager in Seattle, WA

    I have been working at Amazon.com full-time (more than an year)

    Pros

    Smart people and good salary for the first two years of employment.

    Cons

    Frugal - very little perks. Very big company with lots of moving parts. Lots of dependencies create a slow moving behemoth.

    Advice to ManagementAdvice

    Stop churning engineers. The average employment is around 2 years (right when the initial 2 year sign on bonus goes away and the rest of your compensation is based on stock). I don't want to wait until my next set of options vest.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Look before you leap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com full-time (more than an year)

    Pros

    Ability to drive a big idea to fruition and be part of one of the most innovative, fast-paced companies on earth. Amazon is best suited for highly motivated and unencumbered folks who want to pour everything they have into their work and career. You are your own biggest obstacle in how much you can accomplish. The culture is very entrepreneurial and scrappy, so if you thrive on that sort of environment, you may fit in well. Brush up on your writing skills and ditch PowerPoint as a communication tool; it's not used here. Instead, you will hone the craft of pointed business narrative writing, which is a great skill to acquire in any career path.

    Cons

    Don't plan on a much of a personal life, work/life balance, or relaxing holidays. Amazon is intense and not for everyone. There a very high attrition rate, mostly due to burnout. As a young recent college grad looking to make a notable dent in your career with a Tier 1 brand, it's a great place to work. For those who have years of experience and no kids, I'd say it's still a great place to carve out a cool career, maybe. But for those who value being present in your family life - for your spouse and kids - I'd not recommend Amazon. The pressure and pace equates to lots of stress, which isn't good for your health or that of your family.

    Advice to ManagementAdvice

    I have not seem much community outreach or much encouragement to volunteer. Seems odd. Are we that busy that we can't take time to give back? Also, there's a ton of focus on Work Hard and Make History, but very little on Have Fun. High attrition is not good for the company when you look at the cost of recruiting top talent. The culture seems sterile and cold. Maybe it's a by-product of being so busy 24/7 trying to keep up. In any case, it's off-putting to new employees.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Depends on the team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    There are plenty of bright and customer-focused people at Amazon that are generally willing to help people new in their career to learn and evolve. There's also a lot of infrastructure in place to enforce good development practices, e.g. stringent code coverage standards.

    Cons

    Operations is definitely an important aspect of the software development cycle, but a lot of development teams here have to sacrifice development and innovation almost entirely for fulfilling one-off business requests and "keep the lights on" work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Good work experience for new grads

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Engineer I in Seattle, WA
    Current Employee - Software Development Engineer I in Seattle, WA

    I have been working at Amazon.com

    Pros

    - pretty decent work life
    - smart co workers
    - collaborative environment

    Cons

    - low pay
    - slow career progression

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    It's all based on leadership roulette.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com full-time (more than 3 years)

    Pros

    The biggest pro for me is the smart, driven coworkers who are passionate about what they're doing. The people on my team are dependable and truly care about their customers, and it's refreshing after previous occupations with people who lazed through the day.

    Cons

    Your enjoyment at Amazon will boil down to whether or not you like to work a lot for potentially low pay but high emotional satisfaction, and the quality of your management -- or leadership roulette, as I said in the title. If your manager is good, then it's likely you'll enjoy your time at Amazon, even if you're working yourself to the bone. If your manager isn't so good, then it's likely you're going to hate the whole venture. Additionally, there's not a lot of recourse if your manager IS bad -- if they're returning the results the higher ups want to see, they're really not going to do anything about the fact that your manager is bad at their job, regardless of how many times you express your concerns about the situation. (HR's pretty much a dead end too.) Results > people at Amazon. When you're supported by good people, then it's fantastic -- but it can be a nightmare otherwise.

    Advice to ManagementAdvice

    Even when a team is delivering the results you want it to, the team may be operating inefficiently due to breakdowns in command; take employees' comments seriously. The emotional health of a team is equally as important as the results of the team -- otherwise you get burnout, and lose employees quickly and without warning. (It's happened twice in the last three months, for example.) Additionally, an employee's growth is obviously that employee's responsibility, but it's also the responsibility of their manager; managers should have the skills needed to help their direct reports succeed. If a manager doesn't have these skills, then they shouldn't be in that position.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great job depending on your department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stower in West Columbia, SC
    Current Employee - Stower in West Columbia, SC

    I have been working at Amazon.com full-time (less than an year)

    Pros

    Never a problem getting hours. Great benefits, understanding managers, although their hands are tied in most cases as far as production rates go.

    Cons

    Very taxing work. A job, not a career. The rates are impractical, but doable if you can get some of the vets to show you the loopholes.

    Advice to ManagementAdvice

    Nothing they can do about rates unfortunately.

    Recommends
    Positive Outlook
    Disapproves of CEO
  11.  

    Great opportunities but pick carefully

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com full-time

    Pros

    Fast growing company with a chance to make history. Lots of pockets of innovation but do the due diligence before hand to ensure that you land up with the right role. Especially true for MBA hires. Make sure you spend the time upfront to select your top three teams and make sure that you land with one of them

    Cons

    Work life balance can be challenging at times. that is why it is super important to get the right role. training and perks that other tech companies offer not present. But the management is aware of this and are taking measures to correct the course

    Advice to ManagementAdvice

    Get the right team structure in place to ensure that people are focused on the right things. There needs to be the right balance of BAs, product managers, SDEs and program managers.

    Recommends
    Neutral Outlook
    No opinion of CEO

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