Amazon.com

www.amazon.com

Amazon.com Reviews

Updated January 30, 2015
Updated January 30, 2015
4,190 Reviews
3.4
4,190 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amazon.com Chairman, President, and CEO Jeff Bezos
Jeff Bezos
2,802 Ratings

Review Highlights

Pros
  • You can definitely learn a lot in short spam in Amazon as they make you work a lot (in 118 reviews)

  • Density of talent: Some really smart people spoiling their careers here (in 352 reviews)


Cons
  • Company is not at all sorry to screw people's work-life balance for itself to excel (in 636 reviews)

  • There is literally no work life balance inside this company (in 145 reviews)

More Highlights

615 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Full of crap!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com part-time (less than a year)

    Pros

    If it's the only one you can find!

    Cons

    Have to keep a rating of 100 per week!

    Advice to ManagementAdvice

    Needs to get over the white and black issue!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Toxic individuals ruin the experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Program Manager in Seattle, WA
    Former Employee - Technical Program Manager in Seattle, WA

    I worked at Amazon.com full-time (more than a year)

    Pros

    Emphasis on executing quickly. Vocally self-critical, not afraid to challenge the status quo. People are generally passionate about their work. Good stock bonuses.

    Cons

    Toxic individuals and prevalence of bad behavior. Favoritism. Brutal treatment of newer hires. Jockeying for "good" projects. Typical stuff really, but I had an especially bad experience. Don't weigh my opinion more than anyone else's.

    Advice to ManagementAdvice

    Get rid of managers who consistently have complaints against them by the engineers (the most important part of the organization). They're usually not making stuff up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    None everything about this place sucks.

    Cons

    Everything especially the pay, no chance to promote all about favorites

    Doesn't Recommend
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 4 people found this helpful  

    A good place to go burn out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Engineer in Seattle, WA
    Former Employee - QA Engineer in Seattle, WA

    I worked at Amazon.com

    Pros

    Expectation is that all your waking hours will be spent working. You don't have to think about any other nagging life issues.

    Cons

    Work life balance is frowned upon.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Process Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Process Assistant in Chattanooga, TN
    Current Employee - Process Assistant in Chattanooga, TN

    I have been working at Amazon.com full-time (more than 3 years)

    Pros

    Good pay, benefits, hours.

    Cons

    Management at its best is inconsistent and in a constant state of flux. There is almost no opportunity to go from one level to the next until you are already high in the company. Amazon is great at hiring people but terrible at development.

    Doesn't Recommend
    Positive Outlook
  7.  

    Not horrible, could be much, much better

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Packer in Columbia, SC
    Former Employee - Packer in Columbia, SC

    I worked at Amazon.com

    Pros

    This is for the distribution center. My experience wasn't horrible. The management that I dealt with personally were decent for the most part, when they bothered to remember me.

    Cons

    It's 12+ hours a day, once you factor in trying to get into the parking lot and then trying to leave. Expect no less than a 45 minute wait in parking lot traffic in both directions. Then walking the quarter mile or so from where ever you were funneled in to park, to one of the only 2 entrances at the front of the building, because unless you get really lucky, or get there 2+ hours before you have to actually be there, you aren't parking anywhere near the entrance. So that's one. But primarily it's the way the people working there are treated. They don't care about you, simple as that. Of course one could argue it's not their job to care about you, it's your job to do the job you're hired for, and there are valid points along that line of thought, however they could treat their employees more like humans and less like cattle, or prisoners.

    Don't expect to have much time, or energy, for anything outside of work. It's not that it's a difficult job, in terms of how to do it, it's that they run you ragged, so that by the time you get home all you want to do is sleep. On the plus side, if you want to lose weight, it's pretty much perfect. You won't have much time to eat, and you'll be burning every calorie you might take in before it has a chance to settle anywhere.

    You can talk to the same manager every day for a week. be off a day, wear something different the next day in and they've completely forgotten who you are. There's no structure and no communication between different management teams. You can be sent on what is supposed to be a quick side task and the manager that sent you to do such and such disappears the rest of the day, so you're left wandering around, but you can't go back to your dept because they've already pulled you out of it.

    You don't get to choose what dept or position you get. It's based entirely on what they need, or think they need, the day you start, along with however many 100+ others that started the same day. And once you're in that dept that's it. There's no getting out. I lucked out and got a fairly decent job in packing. However a friend of mine who started at about the same time as I did, was stuck in picking. Well, with all the running and sweating, her asthma kicked in. She was taken out in an ambulance at least twice in the same week. When she asked to be moved to a different dept, SMX's response was "No. Maybe you should just quit". So like I said, they don't care about you in the least, and at best you're a nuisance if you take any issue with anything at all.

    Breaks: 2 ten-minute breaks and a half-hour lunch, minus the time it takes to clock out, go through security and clock back in, you're down to about a 15 minute lunch. And depending on what dept you work in, you can forget those 10-minute breaks as that will affect your quotas for the day. They use a point system. The clock won't let you clock back in early, but you best not be even a minute late or that's half a point. So plan on spending 3 or 4 of the remaining 15 minutes of your lunch standing at the clock waiting to clock back in - but you aren't allowed to stand at the clock. They dock points for everything, and you only get 6 to begin with.

    No cell phones or that's an immediate termination. Seriously. Their excuse is they think you might have stolen it, so they have to check it against the 1-million+ cell phones they house at the facility. Right. Because it's no problem to sign up for cell phone service just anywhere you happen to be when you run across one. For that matter I could have stolen my shoes or my jacket or anything else I'm wearing. Gonna check those items against your inventory too? If you have kids, or anyone else that might need to get hold of you in an emergency, you're given a help desk line to give to those people. The catch is, no one is ever around to answer the help desk line.

    Quotas: Every dept has a quota. 135 boxes per hour was the minimum in packing, and every item that goes in each box has to be scanned, with faulty hand scanners that either don't work or want to scan everything they come across. If you can't meet the quota you're out. So next time you order something from amazon and it looks like it was used for a football, it's because of the quota that packers, and pickers, and everybody else there have to keep up with. It's insane. Dropping the quota just 10% would save the company a lot of money in damaged items and returns, because less of the packages would be getting thrown around by their distribution workers and they could take a bit more time to pack a box carefully. I'm not joking when I say that if they could use cattle prods or whips on their workers, they most definitely would.

    Favoritism. They have this thing called vendor bucks, and contests to win various prizes like game consoles, tvs, etc. based on production. I think they were even giving away a car at one point. But it all comes down to what dept you're working in. If you're not in the right dept or working the right line, forget getting a shot at those contests. If you're newer than the rest of your team, forget getting a shot at those contests, as a lot of them are based on monthly or quarterly rates.

    If you get sent home early because your dept is slow that day and there isn't enough work for everybody, you have to have your badge scanned, then sign out on an early out sheet with SMX, and there's no guarantee that even after all that, you may still lose a point for leaving early, even though you were told to. It happened to me twice.

    On top of all that, the pay averages about $10 an hour. No benefits. After taxes, for a single person, you're better off picking up tin cans or mowing lawns. You'll make more and you won't be treated like cattle, or a criminal. On the plus side, they hire anybody that can pass a (rather extensive) criminal background check and a drug test, regardless of your work experience or work history, so there's really no excuse for most people to not get a job there, but don't expect it to be easy and don't expect any kind of respect. I did it for a short time because I needed the extra money. Next time I'll definitely plan better and look elsewhere. But honestly, it makes me not want to buy anything from amazon in the future, because I know how they treat their employees. For amazon to be as huge as it is, it could come up with a much better system than what it has.

    Advice to ManagementAdvice

    Treat your employees like they're respectable people and not criminals. I honestly felt like I was working in a prison colony while I was there, and I've worked a lot of different jobs over the years, some much worse and much more physically demanding than this, but I never got the same sense of being in a prison camp like I did at amazon.

    Doesn't Recommend
    Neutral Outlook
  8.  

    Good for a few years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Amazon Area Manager in Phoenix, AZ
    Current Employee - Amazon Area Manager in Phoenix, AZ

    I have been working at Amazon.com

    Pros

    Great company to get experience in a fast paced operational environment. Quickly growing company with tons of opportunities for getting promoted.

    Cons

    Horrible work life balance during the Holidays. Expect to work atleast 55-60 hours through November and December. Very political company with stack ranking type of review. Difficult to find mentors with your best interest in mind. You can get lost in the company if you are not a manager favorite. Depending what building you go to, it can be a nightmare to manage the associates. Most are miserable working for the company and take it out on their manager. Managers are constantly getting in trouble for associates complaining about them, you have to watch your every move. Area Managers do not get offices or any place to put their stuff. They are forced to stand at desks on the operational floor for 12 hours a day. Not a company that you stay with for very long because they burn out their managers so quickly.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    I worked at Amazon.com

    Pros

    pay every week, overtime and work hours

    Cons

    short breaks/ lunches, health care

  10. 1 person found this helpful  

    Many good ideas, often poorly executed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amazon.com full-time (more than a year)

    Pros

    Everyone is encouraged to be (and is) customer focused.
    Willing to try new businesses, even if the opportunity is/looks small at first.
    Great pay, mostly because the stock price has been going up so fast.

    Cons

    Engineers not given the tools (hardware or software) that they need to work most efficiently.
    Noisy work environment filled with distractions, including dogs who bark continuously, and fight often.
    Generally low standard of software engineering. Taking 10% more time to do something correctly the first time is discouraged and sometimes punished.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Investigation Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amazon.com full-time (more than 3 years)

    Pros

    Nice working with a diverse, international team

    Cons

    No incentive to meet metrics, other than to not get fired.

    Advice to ManagementAdvice

    Create more employee incentives that do not just involve working more hours for good performance

    Doesn't Recommend
    Positive Outlook

Work at Amazon.com? Share Your Experiences

Amazon.com

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.