Amazon.com

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Amazon.com Reviews

Updated November 26, 2014
Updated November 26, 2014
3,865 Reviews
3.4
3,865 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amazon.com Chairman, President, and CEO Jeff Bezos
Jeff Bezos
2,628 Ratings

Review Highlights

Pros
  • You can definitely learn a lot in short spam in Amazon as they make you work a lot (in 118 reviews)

  • Density of talent: Some really smart people spoiling their careers here (in 352 reviews)


Cons
  • Company is not at all sorry to screw people's work-life balance for itself to excel (in 636 reviews)

  • There is literally no work life balance inside this company (in 145 reviews)

More Highlights

573 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 11 people found this helpful  

    No reason to come to work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Business in Seattle, WA
    Current Employee - Retail Business in Seattle, WA

    I have been working at Amazon.com full-time (more than an year)

    Pros

    If you negotiate well, they'll throw money at you to bring in you in. Cause their reputation is so bad no one wants to come here.
    You'll see how's being in pressure cooker and how to survive if you're amongst sharks ready to bite you every single day. People come to work with a mental sword and shield to survive everyday.
    Company is full of internationals so you'll get diversity, poor guys come here with the carrot of immigration support and then are exploited, hope the department of labor reads this. If they were no tied with visa 80% of internationals I know would have left yesterday.

    Cons

    Just search for Amazon work culture and read the first 10 links.
    The mantra in this company (at least in the Retail, Marketplace and AWS business) is to exploit resources as much as possible, crack whip and treat them like slaves, so either they learn the amazon way of throwing people under the bus and survive by managing up or just leave.
    People Managers are incentivized if they crack whip and get work done not by motivating. If you are type A, love playing the blame game and insensitive animal, perfect place for you

    Advice to ManagementAdvice

    Are you building a company or an army of hitlers?
    Bezos needs to teach himself and all its middle managers L6 and above some humility and the real meaning of leadership. The problem is in the leadership principles-why dont we have "Treat people with respect", "Integrity", "Honesty" in the leadership principles? If you exploit vendors, employees why would they work hard for you and help you build a company worth staying.
    Hitler was also a leader and so was Gandhi. Mr. Bezos--What type of leadership are you promoting?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Great technology. Poor company culture. Confrontational management philosophies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AWS Territory Account Manager in Seattle, WA
    Former Employee - AWS Territory Account Manager in Seattle, WA

    I worked at Amazon.com full-time (more than an year)

    Pros

    Working as an AWS account manager, you are selling some of the most exciting and bleeding edge solutions in IT infrastructure. Prospects are extremely interested in speaking with you and most customers are ones looking to disrupt their respective businesses by going to the cloud. You are forced to stay up to date on the latest products and enhancements. Also, AWS typically pays well given a qualified background.

    Cons

    Too many to mention. A good summary:
    -You end up managing your manager when you focus should be on generating revenue
    -Some managers prioritize their own tasks and deadlines over your own customers' priorities
    -Confrontational management: highlights your mistakes and shortcomings in front of other team members. Pits team members against each other by asking what you think of your team members
    -Commission cap: the variable component is limited and accelerators are capped. The bulk of your pay is in salary. Little chance of knocking it out of the park
    -Microsoft + Oracle culture: leadership and senior team members are hired from these companies and therefore all the negative aspects of company culture exist - bureaucracy, stack ranking, managing up, etc.

    Advice to ManagementAdvice

    When you leave Microsoft or Oracle, leave your bad habits behind.

    Let sales reps sell. Stop putting your own interests first.

    Invest in your team as opposed in expecting them to invest in you.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Do not practice what they preach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Kennewick, WA
    Current Employee - Customer Service Associate in Kennewick, WA

    I have been working at Amazon.com full-time (less than an year)

    Pros

    Laid back atmosphere and dress code. Nice break room and facility. Discounts from amazon as well as other companies like AT&T. Room to advance or try new things.

    Cons

    It like a giant High School with its politics and cliques. They consistently preach providing great employee support and taking care of the customers, yet fall flat due to inadequate training, horribly buggy software, horrendous policies, and a complete lack of interpersonal communications with the employees, everything......and I mean everything is done via computer. Complete disorganization it happily spun as "constant change" but leave everyone clueless on what is going on. They proudly proclaim at every opportunity that "We trust our employees and customers!" yet every click of your mouse and every second of your day is monitored and recorded. Inadequate training leaves employees frustrated and customers with inconsistent experience when calling in. Sink or swim. Permanent employees treat seasonal employees like crap. You can be exceptionally good at your position but if you are not the squeakiest wheel, you are not going to get the grease. People laid off just before becoming eligible for unemployment benefits.

    Advice to ManagementAdvice

    Technology is great, but it can't replace the human element.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Come for the brand; leave for your sanity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Amazon.com full-time (more than an year)

    Pros

    Grade-A talent - by far the smartest people I've ever worked with. Engineering is on par with Microsoft, Google, and Facebook
    Product recognition - Everyone knows Amazon.

    Cons

    Work life balance is extremely poor. Go into this with your eyes wide open. This is a serious Amazon culture problem that doesn't just happen to other people.

    High attrition rate - the average employee tenure is around two years. This is because the signing bonus is paid over a two year period.

    Excessive culture of meetings - Developers and managers alike will find themselves in 4 to 9 hours of meetings a day. This is no exaggeration. Meetings are considered the insurance policy of communications. Something hasn't been said if it wasn't said in a meeting, to a group of people that were listed as attendees. (Case in point: this review isn't official unless I invite you to a meeting and have you read it in my presence.)

    Promotions are extremely difficult to maneuver. You're better off leaving and rejoining in order to move up a level.

    Advice to ManagementAdvice

    This is for Jeff Bezos and nobody else:

    1) The weekly CPR meetings ends up consuming days of effort just to prepare status. It's killing productivity. You know this.

    2) Adopt Agile

    3) Stack ranking is hurting the company. I've seen great talent get pushed out because of favoritism. What a shame.

    Approves of CEO
  6. 3 people found this helpful  

    Stress stress and more stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Manager in Seattle, WA
    Current Employee - Software Development Manager in Seattle, WA

    I have been working at Amazon.com full-time (more than 8 years)

    Pros

    Work with really good people
    Good pay
    Impact lots of customers
    Work with the edge of technology

    Cons

    Unreasonable workloads with rediculous deadlines. Combine this with Micromanagement everywhere, you get teams that are miserable and doomed to failure when one or two small things go off track.

    This results in insane hours to try to fix things as well as bored out front line managers and engineers.

    Advice to ManagementAdvice

    Let Managers treat their teams better. There are smart people throughout Amazon - let them build.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 4 people found this helpful  

    Everything You Hear is True

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Seattle, WA
    Current Employee - Human Resources in Seattle, WA

    I have been working at Amazon.com full-time (more than an year)

    Pros

    I like my team and the people I work with. I do like the daily job/what I do. Location is exciting (South Lake Union). A lot of opportunity to grow and take on more. If you work hard and do well, there's more opportunity to move up compared to more traditional companies.

    Cons

    All the negative things you hear about Amazon are true: high turn over, tenure is 1 year, work crazy hours, NO work-life balance, no cool benefits like company swag or free food, no appreciation for employees. It's so easy to get burnt out here and they don't care about the employee. They know that if you leave, they will easily find someone else to replace you/someone who wants to work at Amazon.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    OK.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Marketing Manager in Seattle, WA
    Former Employee - Senior Marketing Manager in Seattle, WA

    I worked at Amazon.com full-time (more than an year)

    Pros

    Money, however you get paid only once a month

    Cons

    Politics
    Bad management because they have been hiring fast so you get wheat with the chaff
    No sense of direction, projects are not what they should be or with a purpose. Whatever goes. This place is going the same way as Microsoft with fat layers.

    Advice to ManagementAdvice

    Seriously? Do they even care to listen?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Area Manager in Middletown, DE
    Former Employee - Area Manager in Middletown, DE

    I worked at Amazon.com full-time (more than an year)

    Pros

    Working for an innovative company. Peers are smart and great to work with

    Cons

    Senior management - Sr Ops and GM here are terrible to work for and have zero people skills. Favoritism is rampant and completely subjective. You either get fast tracked or seen as a burden. Day to day interaction is limited to productivity discussions. Say hello in passing and get completely ignored. Upwards of 80% of AMs and OPs left in the first 15 months. Everyone else is just waiting for a better opportunity.

    Advice to ManagementAdvice

    I'm sure the building has great numbers but it's in spite of not because of the senior managers. Get some personable LEADERS in these roles and ditch the MBAs.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    Be here at your own risk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Manager in Seattle, WA
    Current Employee - Senior Product Manager in Seattle, WA

    I have been working at Amazon.com full-time (more than an year)

    Pros

    They have a very high hiring bar, so you will be surrounded by very sharp and motivated people. There is a 'can-do' spirit everywhere. Extremely fast paced. Culture of getting things done.
    Lots of opportunities available within the company if yo want to switch.

    Cons

    Great hiring bar but equally pathetic on-boarding bar. Nobody cares whether new people come and go. Nobody has the time to talk completely or sit and explain what's going on.
    "working in ambiguity" is the excuse for not justifying why a project exists
    "entreprenurial culture" is the excuse for not investing in processes.
    "we think long-term" is an the excuse to not pushback on projects that don't make sense or don't justify costs

    Approves of CEO
  11.  

    It's ok working here

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    NIce starting wage and training

    Cons

    poor management, if you get sick and need out for an more than 4 days kiss your job goodbye

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