Amazon.com
3.4 of 5 2,801 reviews
www.amazon.com Seattle, WA 5000+ Employees

Amazon.com Reviews

Updated Apr 17, 2014
All Employees Current Employees Only

3.4 2,800 reviews

                             

87% Approve of the CEO

Amazon.com Chairman, President, and CEO Jeff Bezos

Jeff Bezos

(2,045 ratings)

65% of employees recommend this company to a friend
673 Employee Reviews Back to all reviews
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Not the best place for career growth...

Production Associate (Current Employee)
North Charleston, SC

I have been working at Amazon.com full-time for more than a year

ProsDecent benefits, pay, time-off. The schedule's great (four 10 hour shifts). The job is incredibly easy.

ConsIn the small facility that I work in, there is not much opportunity for advancement. We hire from the outside most often. And you can only move up the ladder one rung at time. As a result, you'll be stuck at the same level for years! If you're ambitious like me, it gets old fast. Management is horrible. They just don't know what they're doing and seem not to know how to communicate with their employees.

Yes, I would recommend this company to a friend

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Job, yes. Career, no.

Outbound (Current Employee)
Murfreesboro, TN

I have been working at Amazon.com full-time for more than a year

Pros- Stability. In a year and one-half, I've never worked less than forty hours.
- Variety. Amazon offers the opportunity to work in almost aspect of the business, from receiving to shipping.
- Overtime. On average, our facility offers fifty hour weeks, for those that want it.
- Schedule. Four ten hour days, three days off.
- Shifts. The opportunity to change shifts as your schedule deems fit.
- Leadership. Through the Ambassador program, Amazon offers entry level 'leadership skills', welcoming new associates into the company/dept.
- Workload. The amount of work week to week 'weeds out' unproductive workers, most of the time.
- Technology and Efficiency. Amazon has streamlined the processes where almost anyone can succeed at their job. Its almost (almost) stupid proof, and usually easily correctable when a mistake is made.
- Benefits. Very cheap and start almost immediately after hire date.
- Opportunity. Amazon offers the opportunity to open new facilities around the country. They will pay your travel, lodging, meals and overtime pay for the duration of your assignment. This is also your best option for promotion. Amazon offers an attractive compensation package that pays for moving expenses to open new facilities.

Cons- Overtime. Especially around holidays, the company expects you to work mandatory 50-60 hour weeks. To quote something I read on Facebook: 'Amazon, where you OD on OT.'
- Schedule. During 'peak', those ten hour shifts get longer and longer.
- Pay. I'd call it 'adequate', but not enough for the amount of work the company asks of you.
- 'Bonus'. The 'monthly bonus' is calculated on the FC as a whole. So, the person making 80% gets the same paycheck as the person making 180%. Aside from 'positive feedback', the company does not recognize individual achievement when calculating this monthly 'bonus'.
- Management. I have been working since I was 16 years old, and have never seen this much management turnover in my life. My department alone has gone through four managers and 'leads' in the last 18 months. I can't keep up with all the senior management turnover.
- Turnover. Not a huge problem in my dept, but as a whole, Amazon has a large turnover rate, more so than most my previous jobs combined. Its hard work, long hours, not friendly to families or the elderly.
- Constant Change. While this is a condition we signed up for, management is very unclear and nontransparent when it comes to such change. They observe you working with a stop watch and pedometer for a week, turn your dept upside down, raise rates, then expect you to 'adapt' and learn the new process.
- Promotion, or lack thereof. The competition for these jobs are fierce, and graded on some kind of point system. Most of the time, the most qualified fail this system and the least qualified candidate gets the position. Despite the companies claim to transparency, the veil of secrecy surrounding these jobs remains shrouded.

Advice to Senior Management- Listen to your associates more often. We know the job, do it everyday, some inclusion in radical redesign of layout and procedures would be nice.
- There needs to be more transparency when it comes to promotion opportunities.
- The monthly 'bonus' should include individual achievements. It is grossly unfair that an under performer should get the same paycheck as someone who exceeds rate and makes the effort to show up on time everyday.

Yes, I would recommend this company to a friend

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1 person found this helpful  

Overall it was very positive.

Anonymous Employee (Former Employee)

I worked at Amazon.com

ProsSome of the other workers that I met there were very likable. The work pace is fast and conducive to performance.

ConsThe management and operational culture there was diametrical. The importance of safety was stressed; however, there was an undercurrent that performance and production should take precedence.

There was also acquiescence by management towards some "loafing" employees. Some of the operational modes were highly inefficient and likely result in higher costs to customers.

The performance based "contests" for workers to earn Amazon gift cards and the like appeared to be highly discretionary with winners selected; by the "luck of the draw" of their specific assignment during the contest and/or the whim of their supervisors.

Advice to Senior ManagementListen to employees more closely. Seek their input. Consider tracking mechanisms to recognize performance equitably.

Amazon is a great company - it could be much better however.

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The walmart of the internet world

Lead Collator (Current Employee)
San Bernardino, CA

I have been working at Amazon.com full-time for more than 3 years

ProsGrowing company, and a great place for experience in various fields

ConsWork to life balance is a big challenge

Advice to Senior ManagementTo many chefs and not enough Indians

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Modern slavery

Picker (Former Employee)
Columbia, SC

I worked at Amazon.com full-time for less than a year

ProsYou will never fall short of 40 hours a week
Benefits
Cool coworkers
You will definitely get toned and maybe lose some weight
You have 40 hours of unpaid and paid time off upon hire to use as you please

Cons15 minute breaks that last 5
no matter how hard you work, they want more
walking 15 to 20 miles a day for a pathetic 11 bucks an hour
They do not accept doctors excuses
They tell you in orientation that you will be in pain every day....what kind of business is okay with this

Yes, I would recommend this company to a friend

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Work hard, exceed, and burn out.

Manager (Current Employee)
Indianapolis, IN

I have been working at Amazon.com full-time for more than 5 years

ProsBenefits, Peers, Exposure, Training, Experience

ConsUnderpaid, Underappreciated, Overpromised, Compensation, No Loyalty

Advice to Senior ManagementNone

No, I would not recommend this company to a friend

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Don't Let The Enthusiasm Misguide You

Anonymous Employee (Current Employee)

I have been working at Amazon.com full-time

ProsThere is flexibility and very affordable benefits available for employees. It can be exciting getting caught up in the changes and product releases.

ConsNot all changes are for the benefit of the employees by any means. The pay and promotions available for customer service representatives are very limited and quite small. There are semi-annual reviews offered however there are many things that will exclude you from being eligible for this very small increase so you can stay at a very meager wage for a long time. (The US inflation rate is currently 1.1% however the pay increases in the reviews are so small that they don't even keep up with half of the inflation rate per year)

Advice to Senior ManagementAmazon prides itself on being "customer centric" however it is at a price that is paid by the employees in customer service and fulfillment centers. If performance and feedback is so important to you I challenge you to see how your employees are truly treated. Send a trusted individual in as a "secret shopper" and have them go through the recruiting, orientation, and training process for one of your customer service call centers. If you really want to see areas of improvement take this challenge in your VCC. By experiencing how this process is first hand you may be able to make changes that would truly enhance the overall customer service experience for all.

Yes, I would recommend this company to a friend

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Amazon isn't that bad.

Anonymous Employee (Current Employee)

I have been working at Amazon.com

ProsEasy job, decent pay, nice management

ConsNo schedule negotiation, must work 10 hour days

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Not what I was expecting

Software Development Manager III (Former Employee)
Seattle, WA

I worked at Amazon.com full-time for more than a year

ProsVery talented and professional engineers. Interesting problems to solve. Good relocation and hiring bonus, decent base salary. It will be a learning experience, no matter what your background is. Strong company culture and good team spirit.

ConsThe high hiring bar and mandatory layoffs every year makes is hard to keep your team fully staffed. You will spend a lot of time recruiting. Management is distrusting by nature, and playing devil's advocate seems to be a corporate pastime. Expect strictly negative reinforcement and to hear that you are not doing good enough. Being a bully is considered a value, and a requirement for advancement.

Advice to Senior ManagementStart trusting and empowering your employees instead of micro managing.

No, I would not recommend this company to a friend

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Amazon review

Anonymous Employee (Current Employee)

I have been working at Amazon.com

Prosfair compensation, nice location, good business

Consstressful, work life balance is so so

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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