Amazon.com Reviews

Updated March 31, 2015
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1,128 Employee Reviews

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  1. Inbound/Outbound

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound in Lebanon, TN
    Former Employee - Inbound in Lebanon, TN

    I worked at Amazon.com full-time (less than a year)

    Pros

    Acceptable pay
    Always work to be done
    Paid time off / Unpaid time off
    Benefits

    Cons

    Long hours
    Little appreciation
    Can be dangerous

    Advice to ManagementAdvice

    Treat your employees equally.

    Recommends
    Neutral Outlook
  2. I honestly felt it pretty stressful but I got to learn a lot as it was my first industrial experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amazon.com

    Pros

    Good salary, would get to meet brilliant and dedicated engineers. Uses all kinds of cutting edge technology and everything from developing to testing is done by the developer.

    Cons

    Managers can be difficult to handle because I think they are trained to be a bit forceful. Weather is depressing most of the year.

    Advice to ManagementAdvice

    Try to handle people with more care and make sure to hire such managers who do the same. Try to reduce stress on interns.

    Neutral Outlook
    No opinion of CEO
  3. good company

    Current Employee - Shipping Clerk in Moreno Valley, CA
    Current Employee - Shipping Clerk in Moreno Valley, CA

    I have been working at Amazon.com full-time (more than a year)

    Pros

    plenty of room to grow, competitive pay

    Cons

    its faster to promote from the outside then the inside. plays a lot of favoritism

    Advice to ManagementAdvice

    promote from within more and not as much of the kids strait out of college

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Inbound/receiver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound/Receiver in Murfreesboro, TN
    Current Employee - Inbound/Receiver in Murfreesboro, TN

    I have been working at Amazon.com

    Pros

    Meet a lot of people from different backgrounds. Have a lot of little contests. Love working four 10's and having 3 days off. Lost 25 pounds and in pretty good shape now.

    Cons

    Want you to constantly work overtime, even when there is no work. Work can be very boring. Pay should be more. Do not gove enough training for new jobs. lot of favoritism. Hard to advance. Difficult to find out anything, everyone has different answers to same questions.

    Advice to ManagementAdvice

    Appreciate and advance hatdworkers. Stop sdvamcing the kissasses.pay what the job really is worth. Train people correctly.Occasionally look up from your stupid laptop.

    Recommends
    Positive Outlook
    Disapproves of CEO
  6. Warehouse Worker ICQA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ICQA in Chester, VA
    Former Employee - ICQA in Chester, VA

    I worked at Amazon.com full-time (more than a year)

    Pros

    Easy money if you don't mind being on your feet 10+ hours, good benefits,mouth-swab drug test,great social environment easy to make friends.

    Cons

    Time-Off task policy is bull. Physically demanding,Managers have favorites, hard work doesn't always pay off you may just feel like a slave.

    Advice to ManagementAdvice

    Become more understanding,stop being hypocrites,get new scanner guns,quality policy for the department isn't fair all the time.

    Recommends
    Neutral Outlook
  7. 1 person found this helpful

    Not people centric... the Walmart of the online world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    Great technology and products. Smart people. Truly customer centric.

    Cons

    No people or talent management.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. Bad work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    - Extremely Fast paced
    - Beauty of the organizaton is that it keeps learning and evolving for past mistakes
    - Collaborative by nature (service oriented architecture)

    Cons

    - For an SDE, it feels like something is always on your head
    - Lost of operational work and little dev work

    Advice to ManagementAdvice

    Stop hiring pure people managers who are dumb@technology

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 4 people found this helpful

    Lots to learn, be ready to work hard and a lot. But you will LEARN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Business Partner in Seattle, WA
    Current Employee - Human Resources Business Partner in Seattle, WA

    I have been working at Amazon.com full-time (more than 3 years)

    Pros

    Surrounded by smart people!
    Some teams are good at work/homelife balance. It's up to you to try to find one that values that.
    Always opportunity for challenging yourself on new projects and ways to advance your skills.
    Great vacation/PTO time if you are willing to take it

    Cons

    Compensation over time. Pay increases are small and performance based. Very hard to get valuable increases to support the cost of living increase in Seatte
    Long hours at times and no understanding from those who have no problem being plugged in 24/7

    Advice to ManagementAdvice

    Put in strategic clear guidelines for employees to grow their skills. It's important for us to learn ourselves but guidance and structure here would be helpful. Value your employees. Many feel as though they are just a number.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful

    Fun place to work. Very competitive which I enjoyed. Room for advancement if you are "in" with the right people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Winchester, KY
    Current Employee - CSA in Winchester, KY

    I have been working at Amazon.com full-time (more than a year)

    Pros

    Fast-paced
    Competitive
    Good pay for the area
    Fun people
    Good parties

    Cons

    -Lazy managers
    -Managers screwing employees and a lot of juvenile favoritism
    -High pressure environment
    -You have to watch your back as people get screwed over a lot. Even seniority.
    -No time for anything but work

    Advice to ManagementAdvice

    Pick better management.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful

    Top rated customer service comes with few rewards, hard work, long hours, and horrible pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Phoenix, AZ
    Current Employee - Customer Service Associate in Phoenix, AZ

    I have been working at Amazon.com full-time (more than a year)

    Pros

    Work from home, referral bonuses, quick turnaround from applying for a job to being hired. Some flexibility in choosing the best course of action to provide adequate customer service. Adequate benefits.

    Cons

    Long hours with mandatory overtime. Inadequate performance metrics where positive customer escalations have no bearing. Seasonal promotions end in after season demotions in job title and salary. Poor communication between management and their virtual call center agents. No shadowing between training and production. Customer support software has many bugs that affect agents performance with little hope for improvement. If the Fair Minimum Wage Act passes, Amazon will be in a world of hurt.

    Advice to ManagementAdvice

    Stop the HMD survey, it is subjective, luck of the draw and leaves your best customer service agents looking for a company that can appreciate their skills in handling difficult customer scenarios. Provide an easy way for virtual call center agents to "talk" to their managers, ask questions and get answers. Listen to employee suggestions and give employees time to make suggestions.

    Recommends
    Negative Outlook
    No opinion of CEO

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