Amazon.com

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Amazon.com Reviews

Updated December 18, 2014
Updated December 18, 2014
3,944 Reviews
3.4
3,944 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amazon.com Chairman, President, and CEO Jeff Bezos
Jeff Bezos
2,671 Ratings

Review Highlights

Pros
  • You can definitely learn a lot in short spam in Amazon as they make you work a lot (in 118 reviews)

  • Density of talent: Some really smart people spoiling their careers here (in 352 reviews)


Cons
  • Company is not at all sorry to screw people's work-life balance for itself to excel (in 636 reviews)

  • There is literally no work life balance inside this company (in 145 reviews)

More Highlights

2,681 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Chaotic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Manager in Seattle, WA
    Current Employee - Software Development Manager in Seattle, WA

    I have been working at Amazon.com full-time (more than an year)

    Pros

    Smart people and good salary for the first two years of employment.

    Cons

    Frugal - very little perks. Very big company with lots of moving parts. Lots of dependencies create a slow moving behemoth.

    Advice to ManagementAdvice

    Stop churning engineers. The average employment is around 2 years (right when the initial 2 year sign on bonus goes away and the rest of your compensation is based on stock). I don't want to wait until my next set of options vest.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Look before you leap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com full-time (more than an year)

    Pros

    Ability to drive a big idea to fruition and be part of one of the most innovative, fast-paced companies on earth. Amazon is best suited for highly motivated and unencumbered folks who want to pour everything they have into their work and career. You are your own biggest obstacle in how much you can accomplish. The culture is very entrepreneurial and scrappy, so if you thrive on that sort of environment, you may fit in well. Brush up on your writing skills and ditch PowerPoint as a communication tool; it's not used here. Instead, you will hone the craft of pointed business narrative writing, which is a great skill to acquire in any career path.

    Cons

    Don't plan on a much of a personal life, work/life balance, or relaxing holidays. Amazon is intense and not for everyone. There a very high attrition rate, mostly due to burnout. As a young recent college grad looking to make a notable dent in your career with a Tier 1 brand, it's a great place to work. For those who have years of experience and no kids, I'd say it's still a great place to carve out a cool career, maybe. But for those who value being present in your family life - for your spouse and kids - I'd not recommend Amazon. The pressure and pace equates to lots of stress, which isn't good for your health or that of your family.

    Advice to ManagementAdvice

    I have not seem much community outreach or much encouragement to volunteer. Seems odd. Are we that busy that we can't take time to give back? Also, there's a ton of focus on Work Hard and Make History, but very little on Have Fun. High attrition is not good for the company when you look at the cost of recruiting top talent. The culture seems sterile and cold. Maybe it's a by-product of being so busy 24/7 trying to keep up. In any case, it's off-putting to new employees.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 6 people found this helpful  

    Depending on where you are...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Engineer II in Pendleton, OR
    Current Employee - Data Engineer II in Pendleton, OR

    I have been working at Amazon.com full-time (more than an year)

    Pros

    The Kool-Aid at Amazon is quite tasty. I've heard my fair share of internal corporate BS, but at Amazon the folks really seem to take it seriously. The requirement is that you stand up for the customer, that you improve processes, and that you're vocal about things that waste time or make things worse. You are encouraged to point out problems and suggest solutions. You are given the responsibility - and the power - to effect positive change.

    Cons

    The corporate structure is a little unweildy and it doesn't seem to make many efforts to observe (or correct) bad managers. While one location in a specific department might be completely awsome, all it takes is one horrible manager with bad (non-Amazon) ideas to come and screw it all up. While the system is supposedly designed to obliterate the self-serving corporate sociopaths that plague the industry, apparently they can still sneak in and wreak havoc.

    Advice to ManagementAdvice

    Pay attention to the staff under you and the way that the rest of Amazon does business. Actually GO to the orientation meeting instead of convincing some HR person to put a checkmark in the box. Realize that if Amazon were run like "every other company", it would be as "good" of a place to work as "every other company". It's awsome because it's different - don't make it awful.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Depends on the team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    There are plenty of bright and customer-focused people at Amazon that are generally willing to help people new in their career to learn and evolve. There's also a lot of infrastructure in place to enforce good development practices, e.g. stringent code coverage standards.

    Cons

    Operations is definitely an important aspect of the software development cycle, but a lot of development teams here have to sacrifice development and innovation almost entirely for fulfilling one-off business requests and "keep the lights on" work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    It's all based on leadership roulette.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com full-time (more than 3 years)

    Pros

    The biggest pro for me is the smart, driven coworkers who are passionate about what they're doing. The people on my team are dependable and truly care about their customers, and it's refreshing after previous occupations with people who lazed through the day.

    Cons

    Your enjoyment at Amazon will boil down to whether or not you like to work a lot for potentially low pay but high emotional satisfaction, and the quality of your management -- or leadership roulette, as I said in the title. If your manager is good, then it's likely you'll enjoy your time at Amazon, even if you're working yourself to the bone. If your manager isn't so good, then it's likely you're going to hate the whole venture. Additionally, there's not a lot of recourse if your manager IS bad -- if they're returning the results the higher ups want to see, they're really not going to do anything about the fact that your manager is bad at their job, regardless of how many times you express your concerns about the situation. (HR's pretty much a dead end too.) Results > people at Amazon. When you're supported by good people, then it's fantastic -- but it can be a nightmare otherwise.

    Advice to ManagementAdvice

    Even when a team is delivering the results you want it to, the team may be operating inefficiently due to breakdowns in command; take employees' comments seriously. The emotional health of a team is equally as important as the results of the team -- otherwise you get burnout, and lose employees quickly and without warning. (It's happened twice in the last three months, for example.) Additionally, an employee's growth is obviously that employee's responsibility, but it's also the responsibility of their manager; managers should have the skills needed to help their direct reports succeed. If a manager doesn't have these skills, then they shouldn't be in that position.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Hard work low pay Like a sweat shop!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Line Packer in Lakeland, FL
    Current Employee - Line Packer in Lakeland, FL

    I have been working at Amazon.com full-time (less than an year)

    Pros

    I think only pro is health benefits.

    Cons

    So many where to start lets start by being on your feet for 10 hours a day that alone will do you in high turn over rate I started with a group of 10 by the week end we are down to 3 counting me. I would say with warehouse having no AC in Florida it is a nightmare. I know they try to make you feel like a team but your just a number have your team has quota which suck if your stuck on a slow team also supervisors are not out on floor as much a lot people cherry picking what they want to pack and leave all the heavy stuff for you. I have to say for 10.50 and hour it just not worth it and after working at Amazon I will stop shopping there for good. I mean they give you only a 30 min break for working a long 10 hour shift it is crazy you sweat all day and by the time your done all you want to do is go home shower and sleep also with mandatory over time on top of that it just nuts no way to run a company plus you work on Thanksgiving half a day which is lame I can not wait to quit.

    Advice to ManagementAdvice

    Start over and treat your employees better and look at your turn over rate for a reason make changes follow your own core values..

    Doesn't Recommend
    Neutral Outlook
  8. 4 people found this helpful  

    Stress stress and more stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Manager in Seattle, WA
    Current Employee - Software Development Manager in Seattle, WA

    I have been working at Amazon.com full-time (more than 8 years)

    Pros

    Work with really good people
    Good pay
    Impact lots of customers
    Work with the edge of technology

    Cons

    Unreasonable workloads with rediculous deadlines. Combine this with Micromanagement everywhere, you get teams that are miserable and doomed to failure when one or two small things go off track.

    This results in insane hours to try to fix things as well as bored out front line managers and engineers.

    Advice to ManagementAdvice

    Let Managers treat their teams better. There are smart people throughout Amazon - let them build.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Good work experience for new grads

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Engineer I in Seattle, WA
    Current Employee - Software Development Engineer I in Seattle, WA

    I have been working at Amazon.com

    Pros

    - pretty decent work life
    - smart co workers
    - collaborative environment

    Cons

    - low pay
    - slow career progression

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Do not practice what they preach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Kennewick, WA
    Current Employee - Customer Service Associate in Kennewick, WA

    I have been working at Amazon.com full-time (less than an year)

    Pros

    Laid back atmosphere and dress code. Nice break room and facility. Discounts from amazon as well as other companies like AT&T. Room to advance or try new things.

    Cons

    It like a giant High School with its politics and cliques. They consistently preach providing great employee support and taking care of the customers, yet fall flat due to inadequate training, horribly buggy software, horrendous policies, and a complete lack of interpersonal communications with the employees, everything......and I mean everything is done via computer. Complete disorganization it happily spun as "constant change" but leave everyone clueless on what is going on. They proudly proclaim at every opportunity that "We trust our employees and customers!" yet every click of your mouse and every second of your day is monitored and recorded. Inadequate training leaves employees frustrated and customers with inconsistent experience when calling in. Sink or swim. Permanent employees treat seasonal employees like crap. You can be exceptionally good at your position but if you are not the squeakiest wheel, you are not going to get the grease. People laid off just before becoming eligible for unemployment benefits.

    Advice to ManagementAdvice

    Technology is great, but it can't replace the human element.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Great job depending on your department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stower in West Columbia, SC
    Current Employee - Stower in West Columbia, SC

    I have been working at Amazon.com full-time (less than an year)

    Pros

    Never a problem getting hours. Great benefits, understanding managers, although their hands are tied in most cases as far as production rates go.

    Cons

    Very taxing work. A job, not a career. The rates are impractical, but doable if you can get some of the vets to show you the loopholes.

    Advice to ManagementAdvice

    Nothing they can do about rates unfortunately.

    Recommends
    Positive Outlook
    Disapproves of CEO

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