Amazon.com Reviews

Updated April 18, 2015
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1,152 Employee Reviews

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  1. My title was not well defined. Some sort of QC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - QC Supervisor
    Former Contractor - QC Supervisor

    I worked at Amazon.com as a contractor

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Overall a good experience, although, not my bag

    Cons

    lack of communication between head of departments

  2. Helpful (1)

    Customer Centric for Sure

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Virtual Customer Service
    Current Employee - Virtual Customer Service

    I have been working at Amazon.com full-time (less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Amazon provides amazing benefits. They provide very generous time off policies and a week of paid vacation within the first year. You will get feedback directly from customers about your performance.

    Cons

    The cons are specifically that direct feedback from customers. There are no other metrics for evaluating an customer service agents performance. The customer reviews and average handle time for calls are all there is. You will be judged by the customers and if you are unable to go outside of the Amazon policy on something, basically, something you cannot change, Amazon will find fault in you for it. They don't set negative reviews at zero, but it is impossible to meet the standards without going against the very well defined company policy. IF you transfer to a supervisor, that supervisor will go outside of the policy and STILL allow you to get the negative review for the customer.

    Advice to Management

    Management, I implore you to review the negative responses customers give. You can get a negative response for a contact that you didn't actually speak to, such as a disconnected chat, you can get a negative response for not giving someone free money to purchase an item just because they say that they can't afford it, people that work the system to get the most free things out of Amazon can write you a negative review just because someone hasn't looked at their account. It is VERY important that the customers are happy, but you cannot make all of the customers happy.

  3. Helpful (1)

    Nonstop work to be had at Amazon but if you have a supportive manager it is both fun and fulfilling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great coworkers and benefits. Can be loads of fun when you are working on innovative projects.

    Cons

    Impossible to have a work/life balance.

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  5. Helpful (1)

    Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of cross group work. Code packages are open for everyone to access.

    Cons

    Leadership doesnt have a clear vision. There is a lot of support for grassroots innovation only to be killed by someone higher up.

  6. OR scientist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - OR Scientist in Beijing, Beijing (China)
    Former Employee - OR Scientist in Beijing, Beijing (China)

    I worked at Amazon.com full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Big picture for research, global view

    Cons

    Low salary, unprofessional management team

    Advice to Management

    Hire really excellent leaders

  7. Helpful (1)

    perception management

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    good training system and very good chance for leadership skills

    Cons

    boss only cares about perception rather than the performance

  8. Helpful (1)

    Not a bad work environment at all, but don't expect to have a life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Amazon.com full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    - Great Salary
    - Many events, groups, etc. to work in
    - Great benefits
    - Everyone knows who you work for
    - Many learning opportunities in regards to scale and your job as a whole generally
    - Generally easy to move within the company

    Cons

    - Expect to be working 50 hours minimum... on a slow week
    - When they say you can work as many hours as you want, as long as you get the work done... they give you 60-80 hours worth of work for that week... unless you are a genious... good luck getting it done
    - Very anti-conservative / anti-Christian environment... was given grief for being both many times... including by my manager
    - Depending on which org you land into, it can be very political... make friends quickly in high places.

    Advice to Management

    - Clear out anyone who is not allowing those of *all* faiths, beliefs, etc. to be apart of the company
    - Stop killing your workers with massive hours as a means of "frugality" aka frupidity.

  9. Helpful (3)

    Customer obsessed, employee blind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amazon.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A leader, a fast paced, innovative high hitter. Great for the CV and for experience. Totally customer focussed which is genuine and propagates through all levels.

    Cons

    None of the company values truly focus on the employee. They just don't care. The remuneration is complex and not as rewarding as the competition. There is a high staff turnover because of these factors which ultimately cost the company more money!

    Advice to Management

    Please remember - happy employees = happy customers. There is always a direct link. Look after your own - PLEASE

  10. Amazon is a great place to work if you have a strong work ethic. If you are ok with the pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Process Assistant in San Bernardino, CA
    Current Employee - Process Assistant in San Bernardino, CA

    I have been working at Amazon.com

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, good company to have on your resume. Lots of overtime and paid time off.

    Cons

    Long hours, mediocre pay, incompetent HR. Also a lot of talented associates get overlooked for promotions with the positions going to ones that were favored by managers.

    Advice to Management

    Show the little guys some love. Everyone works hard and they get burnt out. A little appreciation goes a long way.

  11. Helpful (6)

    Go in with your eyes open, a flexible attitude, and with reasonable and informed expectations!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Seattle, WA
    Former Employee - Program Manager in Seattle, WA

    I worked at Amazon.com part-time (more than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    It's what you make it. You have a lot of autonomy and the ability to have a great deal of ownership than anywhere else I have known. You are truly in charge of your own destiny.

    They value simplification-which is very refreshing, after years of working at other companies where invented complexity was a strategy for gatekeeping and job security.

     It's a great job for people with a lot of energy, ambition, enthusiasm, and not a lot of outside commitments or distractions.

     Slackers or people who underperform by floating around and delegating work or taking credit for others get identified and shown the door very quickly.

    You get to work on very cool, paradigm shifting things with a high degree of ownership. It is a great place to work if you are the type of person who is a problem solver, creative thinker, or like to get a lot of things done. If you are the type of person who thinks logically, knows how to measure activity and results and can quantify it in an easy to understand way you will go far.

    It is also the type of place where people are not threatened by new ideas. They truly live by their leadership principles-it's not just fluff or HR lip service and many of them are very cool, make a lot of sense, and provide an easy to follow standard that governs your work.

    Benefits seem adequate, pay can be good. Stock can be a positive bonus if yu stay for awile.

    Because you work so hard and closely with people, your group or org can develop close comroderie or even a "family-like" atmosphere, especially if you stay awile in the group. These relationships can help you get more done.

    You will need to be very disciplined, even ruthless in setting boundaries if you want any sort of work life balance-otherwise you will be severely taken advantage of and overwhelmed and probably won't last longer than 2 years at the most.

    Cons

    Contrary to what I believed in the beginning-bad behavior does not seem to get punished-particularly by management.

    If you have a hard time being able to quantify or measure your work, activities, performance-and explain how it fits in to larger goals-then this will be a very difficult, frustrating, and stressful place for you.

    In spite of the suppossed "high bar" I have never seen such overt favoritism and the inability to weed out bad managers in my life. I have seen senior leadership look the other way and ignore clear, overt, and even severe issues, even at the expense of losing good people, rather than address the problem and clean house. Because so much growth-a lot of "empire building" that goes unchecked and at times can be almost obscene.

    Despite the "frugal" culture and the stated drive for efficiency, I have never seen so much needless churn due to an inability to stop and just think one of two steps ahead on the actions you are taking.

    I have seen a lot of people come
    In new and think that Amazon is a purely mertitocrtic and virtuous environment. It is One of the most political places I have ever seen in my life. It can feel like a daily knife fight. As a result, there is a lot of drama day-to-day.

    Amazon has a culture of open debate with the end goal of driving positive results and impact, particularly for the customer. This is good! But sometimes it can manifest itself into almost endless debate and unnecessary delay-people don't seem to know how to cloture the debate.

    Senior leadership seem drunk on their own kool aid and don't want to hear or even consider anything that challenges their world view.

    They do not seem to pay any attention to employee retention or even basic positive acknowledgement or recognition. You can leave feeling "beaten down" even if you have achieved a major positive breakthrough.

     People can never be able to say "no" to any request or demand, and I think that management takes advantage of that and the reputation that Amazon works people really hard, to randomize you and expect that you will never push back.

    They hire so many new people-there can be a lot of time wasted on reinventing the wheel-or even re-debating the original design of the wheel. Again, people don't know how to cloture the debate. Great to have in a debate society or legislative assembly, but not so much when you have a ton to do in a short amount of time on very tight, and sometimes overly ambitious deadlines.

    The pay system seems designed to be overly complex and confusing to the employee so as to obscure the fact that pay raises are extremely small or nonexistent, even for strong performance.

    Advancement is very very slow. To change levels seems like an act of congress there. Don't expect to come here, do an amazing job on the first year and then get promoted right away. You will have to pay a lot of dues for a long long time and lobby relentlessly-and even then it is a maybe. It's a great place to incubate and then go elsewhere for the big job title and promotion-where you start (level) is where you will be for a long time at Amazon.

    Some people abuse the positives of the leadership principles in order to bully others by applying them in some dogmatic, almost Stalist society-like way to intimidate you into doing something they want. No one wants to be accessed of not being "customer focused"-that is high treason at Amazon.

    Advice to Management

    Don't get caught up in your own sense of triumphalism-nothing lasts forever. A little positive acknowledgement, or basic praise, even so much as "thank you for all your hard work" once in awile can go far. People sometimes have very basic human needs.

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