Amazon.com Reviews

Updated April 18, 2015
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1,152 Employee Reviews

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  1. Helpful (2)

    Fun place to work. Very competitive which I enjoyed. Room for advancement if you are "in" with the right people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Winchester, KY
    Current Employee - CSA in Winchester, KY

    I have been working at Amazon.com full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Fast-paced
    Competitive
    Good pay for the area
    Fun people
    Good parties

    Cons

    -Lazy managers
    -Managers screwing employees and a lot of juvenile favoritism
    -High pressure environment
    -You have to watch your back as people get screwed over a lot. Even seniority.
    -No time for anything but work

    Advice to Management

    Pick better management.

  2. Helpful (4)

    Lots to learn, be ready to work hard and a lot. But you will LEARN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Business Partner in Seattle, WA
    Current Employee - Human Resources Business Partner in Seattle, WA

    I have been working at Amazon.com full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Surrounded by smart people!
    Some teams are good at work/homelife balance. It's up to you to try to find one that values that.
    Always opportunity for challenging yourself on new projects and ways to advance your skills.
    Great vacation/PTO time if you are willing to take it

    Cons

    Compensation over time. Pay increases are small and performance based. Very hard to get valuable increases to support the cost of living increase in Seatte
    Long hours at times and no understanding from those who have no problem being plugged in 24/7

    Advice to Management

    Put in strategic clear guidelines for employees to grow their skills. It's important for us to learn ourselves but guidance and structure here would be helpful. Value your employees. Many feel as though they are just a number.

  3. Helpful (2)

    Top rated customer service comes with few rewards, hard work, long hours, and horrible pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Phoenix, AZ
    Current Employee - Customer Service Associate in Phoenix, AZ

    I have been working at Amazon.com full-time (more than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Work from home, referral bonuses, quick turnaround from applying for a job to being hired. Some flexibility in choosing the best course of action to provide adequate customer service. Adequate benefits.

    Cons

    Long hours with mandatory overtime. Inadequate performance metrics where positive customer escalations have no bearing. Seasonal promotions end in after season demotions in job title and salary. Poor communication between management and their virtual call center agents. No shadowing between training and production. Customer support software has many bugs that affect agents performance with little hope for improvement. If the Fair Minimum Wage Act passes, Amazon will be in a world of hurt.

    Advice to Management

    Stop the HMD survey, it is subjective, luck of the draw and leaves your best customer service agents looking for a company that can appreciate their skills in handling difficult customer scenarios. Provide an easy way for virtual call center agents to "talk" to their managers, ask questions and get answers. Listen to employee suggestions and give employees time to make suggestions.

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  5. Helpful (1)

    Good experience working, but often quality of direct management underwhelms.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Lots of responsibility, great co-workers, stable company, good benefits in addition to having many different types of casual meet ups.

    Cons

    Career progression overly dependent on quality of direct manager. If your manager does not have a strong personality and often succumbs to pressure of their direct colleagues or managers, it will be significantly harder to progress in your career. If you are lucky enough to have a strong manager that has a reputation for development you can rise quickly.

  6. A trustworthy company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    innovative and always come up with new ideas

    Cons

    sometimes exaggerate something just normal

  7. Helpful (3)

    Hard work, unclear projects, unclear goals, good pay, little advice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Engineer Intern in Seattle, WA
    Current Employee - Software Development Engineer Intern in Seattle, WA

    I have been working at Amazon.com

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Pays well for an undergraduate intern. 6k per month plus housing. I was in a hotel. Lots of people I knew loved it. Totally depends on your team. Looks good on a resume.

    Cons

    again this all depends on your team. My experience was long hours with less than clear goals. I was given an absurdly difficult assignment. This was later cut down but only after I wasted 3 weeks trying to solve it. (Significant portion of 12 week internship). The assignment was not possible with the code base I was working with. I got off the project only after I showed my manager that it would require a total refactoring (think 5 people working for 6 months) to get it working.

    The assignment I was given to replace the previous one was vague. It was boring. I did it but I hated it.

    Advice to Management

    Huge difference in quality of internships. Some sort of way to keep these balanced would be great.

  8. Work Hard Have Fun Make History

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FC Associate
    Current Employee - FC Associate

    I have been working at Amazon.com full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    If you're lucky enough to be a permanent employee, pay and benefits are better than other opportunities for similar qualifications. 4 day work week is great, and so is overtime pay.

    Cons

    Most jobs at this level have rates that must be maintained, so the "make history" part of their slogan rides completely on the "work hard" of the entry level army. The jobs themselves are boring and repetitive, but not especially hard. Most associates come in as seasonal associates, working 60 hours during peak with no guarantees for afterwards. Also these are warehouse jobs, so some get very hot, and some spend 10 hours a day standing or walking on concrete floors.

    Advice to Management

    Eliminate rates and actually manage your employees and processes. Cross train more permanent associates and rotate them through different positions so it's not soul-sucking drudgery

  9. High-stress job with middling pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Coaching Lead
    Current Employee - Customer Service Coaching Lead

    I have been working at Amazon.com full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Stock award is a great pay supplement, but you must work two years for it to vest. The company is always growing and changing. Customer Service is given leeway to think outside the box.

    Cons

    Very high-pressure atmosphere where one is constantly reminded that they are dispensable. Customer Service is being shifted more and more to outsourcers. Every holiday is a workday, especially Thanksgiving and Christmas. Unpredictable work schedule that can change at a moment's notice.

    Advice to Management

    Remember that a company is nothing without its employees. Everyone needs to feel valued. Don't sacrifice quality for profit.

  10. Helpful (6)

    ok place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Engineer in Seattle, WA
    Current Employee - Software Development Engineer in Seattle, WA

    I have been working at Amazon.com full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great place to work at, to solve technical problems

    Cons

    It's a bit of a slave ship.

    Advice to Management

    Work life balance needs to be improved.

  11. Great product, no culture

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amazon.com

    Pros

    fast turnaround when tackling issues

    Cons

    Work you to the bone

    Advice to Management

    Listen to your staff, they know the business.

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