Amdocs
3.2 of 5 685 reviews
www.amdocs.com Chesterfield, MO 5000+ Employees

Amdocs Reviews

Updated Mar 22, 2014
All Employees Current Employees Only

3.2 685 reviews

                             

83% Approve of the CEO

Amdocs President, CEO, and Director Eli Gelman

Eli Gelman

(263 ratings)

65% of employees recommend this company to a friend
100 Employee Reviews Back to all reviews
Relevance Date Rating
in
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

3 people found this helpful  

Fairly standard consulting environment

Senior Consultant (Current Employee)
Atlanta, GA

I have been working at Amdocs

ProsReasonably competitive salary
Very good medical benefits
Average paid time off
Diverse work force in multiple continents
Generally get to work on projects at Tier 1 companies

ConsExtremely difficult to get promoted to any level without "playing the game."
While they say a work life balance is important, they do not back this up with actions.
Overall, the company (even outside of consulting) has a disgruntled workforce

Advice to Senior ManagementI have seen many very strong employees leave due to management not allowing for a reasonable work life balance. This is not too surprising in a consulting atmosphere but it seems over the top in most of the situations. Management seems to continually put employees in a position where they must choose family or work.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Could be good for entry level job without great career expectations

Anonymous Employee (Current Employee)
Chesterfield, MO

I have been working at Amdocs

ProsFlexible hours, relaxed and very informal corporate culture, good benefits, multi-national culture due to mix of employees from different cultures

Consmanagement ignores personal life completely, a lot of requests to work extra time / weekends without any compensation, company reacts to market changes very slowly

Advice to Senior Managementlisten more to employees, not via formal town halls, promote people who really deserve it and can contribute to company

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

A Company that still only cares about making money and not how they do it.

Senior Software Engineer (Former Employee)
San Jose, CA

I worked at Amdocs

ProsIt's a job and any job will do. The few remaining people there.

ConsThe way they still treat the employees.

Senior Management has no problem with lying and forcing the Manager to ask preloaded questions at all-hands and also has no problem ending these meeting when faced with difficult questions in order to not answer them.

Went from 4 large builds to 2 large buildings to 2 smaller buildings to 1 building to 1/2 a floor.

Advice to Senior ManagementCome up with something new besides "You don't fit into the new working model" at the next round of layoffs.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Told company is doing good, but RIFs continue...

SME (Current Employee)
Champaign, IL

I have been working at Amdocs

ProsSalary. The pay is very well. I am making more for less responsibilty than at previous position. I enjoy working with the people that I work directly with. My GL and PM are easy to work for. As long as I do my work, they are satisfied. They don't micro manage as I have seen with most of the other managers.

ConsCurrently it's not very stable. There are rumors of more layoffs to come as they move more and more of the operations to India. With the layoffs that we have had in the past, there is certainly no opportunity for advancement or growth. I haven't had a pay raise since I began working there. Pay is important. You just can't give a person a good review without a little increase in pay. You know the managers are getting theirs whether they deserve it or not.

Advice to Senior ManagementDuring the next set of layoffs, please take a very close look at the people on the "GO" side of the list and an even closer look at the people on the "STAY" side. I am sure that you will come across several that can be swapped between lists.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

If you have more than 1 year experience: stay away!

Development Expert (Current Employee)
Dallas, TX

I have been working at Amdocs

ProsGreat place for starting up a career. Lots of experienced programmers around (have to look for them carefully though :)

ConsBasically no possibility of career advance. Not much professional growth available after a certain level.
The worst mid level management I ever seen.
Promotion criteria: years in the company, whom do you know, sucking up to the boss.
Much too many non-technical personnel.

Advice to Senior ManagementMiddle managers: you need to understand that you need to be qualified for the job you are doing.
Senior management: go back to earth.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Amdocs as a workplace for a software engineer

Senior SME (Current Employee)
Sacramento, CA

I have been working at Amdocs

Pros- reasonable level of technical opportunities
- large, complex projects/implementations give good opportunity to see lifecycle of large projects
- get to work as part of a gloabl workforce across time zones and countries
- good set of internal Amdocs tools which can make some things easier

Cons- not much external training opportunities
- poor communication from senior management gives the feel you dont know whats really going on
- in our site focus was on cost cutting in many (this might not be true in other amdocs venues) and this gave us a view that amdocs was very stingy, more than necessary to run efficiently

Advice to Senior Management- take into account company culture more closely when acquiring other firms and evaluate technical strengths of staff more closely to ensure smoother transition

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Brown-nosers do well...

Senior Consultant (Former Employee)
Richardson, TX

I worked at Amdocs

ProsThe only benefit working at Amdocs' Consulting Division are:

3 weeks vacation
pay is good
flexible work environments (working from home)
bench time
ability to move from one project to another...you don't feel stuck if you're unhappy on a project
hot coworkers(consulting division)

ConsVERY Insraeli and Indian based workforce. Very hard to establish working relationships if you aren't Israeli or Indian.

People who succeed are the ones who "flaunt" their stuff and kiss up to management.

Performance Review Process is a joke. Instead of being reviewed by your DIRECT manager, instead your reviews are done by a "Career Counselor" who is based oftentimes, in another city. They have no real day to day input on how you're doing.

Essentially each year at each site, there's a pow wow between the managers. It's pretty much the career counselors job to "pitch" your value to the review managers. If your career counselor sucks(which many are), or if you have a bad relationship with one of the other review managers, you're screwed.

Advice to Senior ManagementFocus more on taking care of your people.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Not too sure for how long

Anonymous Employee (Current Employee)
Atlanta, GA

I have been working at Amdocs

Prospay is good; some of management is great to work with

Conshours are long
there is not a work life balance as you can be involved in calls as early as 6 am and as late as 11 pm. I have seen many fellow colleagues work until 3 in the morning to get work completed. Time line are at times unrealistic and deliverables from Israel are at time lacking

Advice to Senior ManagementKeep your emloyees involved and don;t say one thing and do another

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Amdocs, an old style IT sweatshop

Consultant (Current Employee)
Atlanta, GA

I have been working at Amdocs

ProsThe company is stable for now, the pay is ok, you're exposed to a lot of other job opportunities you might want to consider with other companies or customers. Because of the type of services(Billing and billing related systems) that are offered, it takes a customer a long time to replace anything that Amdocs is doing for them. If you want a lesson in how to survive in the corporate world, Amdocs is great for that. There are lots of jobs so moving around within Amdocs, especially at lower levels is relatively easy. You also get the chance to work with people from a lot of different cultures, which can be fun at times.

ConsIt's who you know, not what you know. Long hours. Company is run by accountants and lawyers. Not really a customer focus unless there is a crisis. You have to have a sponsor at the executive level or you'll never get anywhere. Hard work is usually rewarded with more hard work. You're expected to be available 24/7, even on vacation.

Advice to Senior ManagementHave some guts and branch out of the Billing/SI space. Pretty soon it won't be needed. Take a few chances and invest in new business and products - don't wait until the customer asks you to build it for them. Develop some respect for individual employees.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

2 people found this helpful  

If you want to work instead of live

Senior Project Manager (Former Employee)
Saint Louis, MO

I worked at Amdocs

ProsPotential for promotions if you work 24x7 and keep quite about the wrongdoing of your immediate supervisors. Gain strong project management skills and corporate survival skills. Learn telecommunications.

ConsTreating employees like commodities. Company being run by accountants that have a zero value next to the employee moral. Expected to work 24x7 without reasonable compensation. Political alignment with the current superstar is a must - loyalty needs to be to individuals rather than to the company.

Advice to Senior ManagementConvert the current direct supervisor loyalty mentality to a corporate loyalty by reducing the power of the temporary superstars. Used to be a much better work place and can still get back to be that place if the spirit of the past or maybe even some of the old executives will be brought back. Stop thinking that the customers do not understand that you lost your morals.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Amdocs? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Amdocs reviews and ratings — including employee satisfaction and approval rating for Amdocs CEO Eli Gelman. All 100 reviews posted anonymously by Amdocs employees.