Amdocs Reviews

Updated March 17, 2015
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Amdocs President, CEO, and Director Eli Gelman
Eli Gelman
423 Ratings

81 Employee Reviews

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  1. No clear goal, nobody know the exact direction of the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Tokyo (Japan)
    Current Employee - Sales in Tokyo (Japan)

    I have been working at Amdocs full-time (more than 10 years)

    Pros

    None, there is nothing good in it.

    Cons

    Tons of it! Middle management are ignorant with all sort of politics to push away their responsibility.

    Advice to ManagementAdvice

    Fire all the under-performed managers who cannot deliver!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. Not a good company for US workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Architect in Orlando, FL
    Current Employee - Systems Architect in Orlando, FL

    I have been working at Amdocs full-time (more than 5 years)

    Pros

    Benefits. Allowed to work from home.

    Cons

    US workers are treated as an undesirable necessity to service the many offshore positions. There are constant layoffs as jobs are moved offshore. Offshore turnover is very high with a result of a lot of knowledge loss, Management has no clue what our challenges and day to day work is and treats us with distrust.. There is a lot of wasted overhead tracking everything. Even when the company does well the bonuses and raises are few,

    Advice to ManagementAdvice

    Realize that employees are not simple cogs that can be replaced with cheaper resources offshore. Recognize that the skill sets are varied and one person cannot successfully support such a multitude of applications with hugely varied technologies. The tone of how you speak to employees is so condescending and accusatory.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. Corrosive to tech Skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SSME in Pune (India)
    Former Employee - SSME in Pune (India)

    I worked at Amdocs full-time (more than 3 years)

    Pros

    Lots of young blood.
    Some Fruits and Snacks.

    Cons

    I spent 4 years in the company and kept seeing it spiral downwards. It just kept going from bad to worse.
    1. No technical growth
    2. Below par salaries. The salary given to campus selected fresher in 2004 = 3.5Lakhs/annum. Salary given to fresher 2013=3.2Lakhs/annum.
    3. Random figure to calculate iteration. They say low iteration, but you never seem to see the same faces again. Someone from HR once told us how they calculate iteration which made no sense as they said the iteration numbers were low because of larger hiring numbers.
    4. Recruit people by saying for development and then move them to support/non-dox products.
    5. Even in development team, there is no real development work going on. They have a product ready. The product design and development does not happen in India. Here, we mostly tweak existing stuff to customer requirements.
    6. If you are lucky, then you might get to be on a decent project. If you are on a new or "upcoming" project then you will be spending 14 hrs in office and wont get weekends.
    7. Idea of compensation and support is absurd. Its set up by managers and HR who do not wish to give any money or extra leaves to the employee. The rule is if you work on saturday for 9 hrs then you will get the number of hours worked on sunday as compoff. So managers either call you to work only on saturdays and make you stay til the work is done, usually 12 to 15 hrs or you are on "on-call" support. Which means you will need to work only if you get a call, which will invariable come and so you cannot leave home. But you should only write the hours you worked exactly. So you endup losing your day to office with out any benefit.
    8. The management changed hands in 2010. Since then the new managements idea for India center is : India is very big in the service sector with low pay. So we should try to get all the work that we can get for the service part of the company. Since Asia is a very big market, so we can do a lot here. May be good idea on paper, but this was valid maybe in 1990's. Now Indian market is a lot higher paying and so the basic premise is faulty. The upper management does not have an idea of what the company product is about. They make absurd and illogical promises to clients which cannot be kept and then blame developers/support teams for not keeping their word.
    9. Amdocs products are very costly for the Asian Market. Rates that they use outside of India (in developed nations) cannot be used with-in Asia. This is a big bottleneck for them because they need lot of investment to handle the very large customer base with-in Asia but they wont make as much money out of it. So to keep things on an even profit margin, they need to cut the number of people working on the project, but all commitments need to be kept.
    10. There is an idea of "Com-managers" with in this company. The com-managers are people who will act as bridge between client and technical staff. So they are supposed to act as the go between. They are important to a project as long as a real communication chain needs to exist between client and company. So when cost cutting moves come in, they should be among the first to be booted. They are non-technical and the developer invariably has to communicate to the client on the work being done. So the "Com" needs to make certain that there is enough chaos going on so as to keep his position secure. This was visible in multiple projects that I worked on.
    11. If you have worked here a few years (2-4) then you have by then become : a person with lots of Amdocs experience but with zero technical skills because all you use are select/update and ls-lrt commads. Position above GL are management. You can become an SSME in 2 to 2.5 years. GL may take about 6 to 8 based on how good your rapo is with your manager and if he is any good at selling you. Salaries and hikes are based on how "bell curve" on project to project, so to speak. The hike numbers may sound as market average (8% to 15% was the average that they maintained when I was there), but because their sals are on a lower side of market, you will always remain less than market average. And because you have no technical skills to speak off, you cannot get out to another company easily. And because there is no real time to learn anything on your own as well because of expected hours of support, you cannot improve yourself either.
    12. Team meetings were funny, where managers would tell us, that people whose project is now stable should start working on making other peoples project out of the goodness of our heart with out any benefits. (HR funda I guess)
    13. There is the probability of onsite projects. Thats the carrot which is given to you if you start crying.
    14. There is a core team. They are supposed to be the ones who work on the exact product code. Only the India team once again serves as the support team. All calls for product crash and unexpected behavior come to India and they are supposed to reproduce and fix it. But the actual code development will stay only in Israel.

    Advice to ManagementAdvice

    1. Upgrade. India can do better work than Cyprus and Israel teams put together. Show a backbone and start developing products such as Turbo-Charging in India. At the very least, get the source code access in India so that people can actually fix the bugs in them rather than say : Its a black box, only with experience we will learn how it works.
    2. Requirement for management should not be that they can speak in English. It should also require them to know the product. Com managers, be it from Israel, US or India do not know how the product works. They need to be more than technically zero. They should also learn how the product works, Train then and test them regularly rather than just making GLs and SSME do all the work.
    3. Stop thinking of India as the service sector of the world. Is 2 decades since that happened. Revamp or perish.
    4. Hindi/Marathi is not the second or primary language neither is Telegu and certainly not Hebrew. Its unprofessional to hear conversations on bridge in any of these languages irrespective of how comfortable or what position whoever maybe using the language has.

    Doesn't Recommend
    Negative Outlook
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  5. Worst Company Ever

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Subject Matter Expert in Pune (India)
    Former Employee - Senior Subject Matter Expert in Pune (India)

    I worked at Amdocs

    Pros

    - Learning new technologies
    - Interviews are challenging

    Cons

    - I was terminated within a month at Amdocs as I could not attend daily scrums in project
    - Management is worst
    - HR is absolutely rude and doesn't bother about you at all
    - Managers are biased
    - Though a product based company, pays you less like a service based company in Pune

    Advice to ManagementAdvice

    - Stop screwing people
    - Allow flexibility to switch projects with in company

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful

    Continuous disappointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amdocs

    Pros

    Global influencer of most Telcom, satellite and cable providers through good OSS / BSS and integrated technologies. Opportunity to travel and work with great customers on innovative platforms and transformations.

    Cons

    Nepotism at its worst. Stagnant regional pillars of staunch 'lifers' who have little regard for customers - and even less for the employees.

    Advice to ManagementAdvice

    I don't think they'd listen anyway...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. not satisfactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Product Manager in Tel Aviv-Yafo (Israel)
    Former Employee - Senior Product Manager in Tel Aviv-Yafo (Israel)

    I worked at Amdocs full-time (more than a year)

    Pros

    if you learn how to avoid management scrutiny and fully align to them you may succeed

    Cons

    no real place for innovation just follow the line

    Doesn't Recommend
    Positive Outlook
  8. Nightmare of lifetime

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SSME in Pune (India)
    Former Employee - SSME in Pune (India)

    I worked at Amdocs full-time (more than a year)

    Pros

    Free snacks, subsidized lunch coupons

    Cons

    -No good work. You need to be very lucky to be in a good development project. Most other projects are support/maintenance only.

    -No job security at all. I know a dozen people who got fired from Amdocs. Most pf them for no good reason. One person familiar to me was let go as soon as he got married. Poor guy was devastated.

    -No skill development during my 2 yrs of tenure here. Certainly not a place for technology enthusiast.

    -So much office politics. You need to be manager's special to get hike/growth/travel etc.

    Advice to ManagementAdvice

    You cant wake up someone who is pretending to sleep.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. Bad Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amdocs

    Pros

    Nothing Pro in Amdocs but free fruits once in a week, usually in Friday. Good for one who likes politics rather than performing job.

    Cons

    Guessable : never ending problems, restart apps is long term solution, long delivery of patch, always ask for money with CR. It's like Indian family only company.

    Advice to ManagementAdvice

    Be less in playing politics, less talking and do more job than just talkactive.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. Very slow growth in company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amdocs full-time (more than 3 years)

    Pros

    The company have really great culture to work in. They take care of your basic needs in office.

    Cons

    Manager are still in mode of being a developer . Due to which they end up performing technical stuff and lose on managing people and their expectation.
    Ultimately resulting poor performance by people.
    This is is no more a product base company

    Advice to ManagementAdvice

    We need need managers not micro managers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Not a place for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Melbourne (Australia)
    Former Employee - Consultant in Melbourne (Australia)

    I worked at Amdocs full-time (more than a year)

    Pros

    - Truly an international organisation with design in Israel, development and testing in India and client sites across the world.
    - Great place to learn about telecommunications industry and leading products used by the heavy weights in the industry
    - Great peers

    Cons

    - Low pay and long hours
    - Training was limited unless you were lucky and the client wanted someone with a specific skillset and no one was around and you happened to put your hand up to do it.
    - Dismal bonuses

    Advice to ManagementAdvice

    When you see an attrition rate so high, you should take note and wonder why...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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