Amdocs Reviews

Updated April 23, 2015
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165 Employee Reviews

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  1. Don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Lake Saint Louis, MO
    Current Employee - Director in Lake Saint Louis, MO

    I have been working at Amdocs full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay on time, don't micro-manage, supportive lower level management. Great team building events

    Cons

    Don't keep promises. Will exploit your creativity. Politics

    Advice to Management

    Get a view of the world from the ground up, not from lofty towers down.

  2. Helpful (3)

    Limited Options

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Amdocs full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free parking, spacious cubes, excellent work personal life balance (often overtime is compensated by additional days off)

    Cons

    Regardless of how well you perform, raises are nonexistent (even for cost of living). Promotions rarely exist and usually only after one threatens to quit. Organization is quite disorganized and doesn't work well as a team. Not the ideal workplace for top talent

    Advice to Management

    Invest in talent (promotions and pay increases). Ensure all teams are working to the same goal. Remove the hierarchy issues

  3. Helpful (3)

    Not fun anymore.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amdocs full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Can't even remember one good point.

    Cons

    - no innovation at all
    - same old software and business.
    - don't expect to get promoted if you are sincere and hardworking but not political
    - too much politics
    - all the great employees left

    Advice to Management

    - pay some attention to employee retention
    - pay the employees at par with the market.
    - explore new business domains.
    - improve employee morale.

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  5. Helpful (3)

    Dismal place to work. Only work for them if there are no other options.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Development Manager in Charlotte, NC
    Former Employee - Development Manager in Charlotte, NC

    I worked at Amdocs full-time (More than 10 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits: on par with most corporations. Healthcare is reasonably priced and plan selection is good.

    Cons

    1. Very poor HR policies. Amdocs has a policy that there must be poor ratings given to some percentage of the employee base deserved or not.
    2. When Amdocs bought the company I was working for the first thing they did was give senior management stay bonuses. Then everyone on the management team was demoted one level down.
    3. The first thing Amdocs said after the acquisition was 'These people make too much money can't wait till we can take care of that'.

  6. Helpful (1)

    sales yes men

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director Sales in Atlanta, GA
    Current Employee - Senior Director Sales in Atlanta, GA

    I have been working at Amdocs full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    diverse and good pipeline of products,and great installed based of customers...string delivery organization and well known name

    Cons

    sales leadership wants simply yes men....too buddy buddy with each other..no encouragement to look at new ways and new initiatives.....lack of new and exciting products...no investment in products......

    Advice to Management

    get rid of NA sales leadership...

  7. Helpful (4)

    Excellent people, horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amdocs full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Coworkers that are willing to work themselves to death to deliver, extremely knowledgeable and helpful. Decent salary and benefits

    Cons

    Helpful coworkers do not extend to management or HR. No work/life balance. No growth plans. yearly reviews turn into high school popularity contest if you're even lucky. Most times promotion will depend on your last name.

    Advice to Management

    Not going to even waste my time.

  8. Helpful (2)

    So much hope. So little actual good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant in Dallas, TX
    Current Employee - Senior Consultant in Dallas, TX

    I have been working at Amdocs full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay is ok, Health benefits are good. Offices can be nice as fac staff there is trying to make improvements.

    Cons

    Projects with insane timelines to keep clients happy. Amdocs delivers alright, over the bodies of it's staff.

    You can move up if you are Israeli. Otherwise, just wait in the back of the bus, for a longtime. Promotions, bonus, raises, etc go to the Israeli first, and everyone else third no matter how good you are.

    The same goes for your role or job duties, you end up doing the crummy work while any good roles will be given to Israeli brought over either from within the company or a friend hired on from outside. The amount of protectionism is really sad.

    HR dept is a mess, every year the process is changed and you have little to know idea what you will be graded on. Management feedback is nonexistent and you are left guessing if you are doing a good job or not. Once you get your grade from the annual review, it is to late to do anything about it and you are stuck with it for the year as there is no grievance process.

    Advice to Management

    Values program was a nice idea but appears to be nothing more than lip-service now. Give the staff a grievance process and STOP agreeing to these project timelines just kiss the client's rear end

  9. too much cost cutting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amdocs

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    nothing - don't join if u have other options.

    Cons

    Lots of cost cutting. Too much work.

    Advice to Management

    keep check on the cost cutting. Let your employees have work life balance.

  10. Helpful (4)

    Good place to work but not for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programming Senior Subject Matter Expert in Dallas, TX
    Former Employee - Programming Senior Subject Matter Expert in Dallas, TX

    I worked at Amdocs full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good culture, Amdocs is topmost player in its domain. Workplace is very competitive and good people around.

    Cons

    You can not grow much here specially if you are not Jewish, there is big favor for Jewish folks even if they are not as good as other people. They get promoted quickly and most of the managers are Jewish.

    Amdocs concentrates only on telecom domain, so there are very few options outside Amdocs, some of the products and technology are only used in Amdocs so if you are stuck in those projects it will be very difficult to move out.

    Very long work hours and you would be give work in out of proportion.

    Advice to Management

    Get some diversity in upper management. Some linguistic/accent training for managers from Israel, its very hard at time to understand what they say :) in important meetings.

  11. Helpful (1)

    perfect for the "yesman"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA

    I worked at Amdocs full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    generous vacation allowance - better than most

    Cons

    - discourages independent thinking
    - process and hierarchy oriented
    - moves slowly

    Advice to Management

    innovation, growth, breakthroughs don't happen when you limit or discourage any creative, out-of-the-box thinking, or feel threatened explaining your decisions and practices.

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