Amdocs

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  1. 2 people found this helpful  

    Employees are disposable- layoffs occur even when company is doing well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Expert in Chesterfield, MO
    Current Employee - Software Development Expert in Chesterfield, MO

    I have been working at Amdocs full-time (more than 3 years)

    Pros

    flexible scheduling, benefits are good

    Cons

    high stress, many assignments that are outside your skill set, expected to work many hours, constant fear of being laid off. Employees are not provided backup workers, and expected to work on vacations.

    Advice to ManagementAdvice

    Show more concern for employees and their stress levels, treat as more than just a means to make money. The appraisal system is awful, all employees should not be rated as average.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    not good, need a lot improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Software Engineer in Austin, AR
    Current Contractor - Software Engineer in Austin, AR

    I have been working at Amdocs as a contractor (more than 10 years)

    Pros

    close to my home, some friends there

    Cons

    no good product, management need improvement

    Advice to ManagementAdvice

    they need to learn how to manage well

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Company will work you to death

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior QA Engineer in Seattle, WA
    Current Employee - Senior QA Engineer in Seattle, WA

    I have been working at Amdocs

    Pros

    Office is located close to Pike's Place Market.

    Cons

    It's a 24/7 shop no matter what position you have.
    Secrets. Finding information on projects is very difficult.
    Performance reviews are designed to minimize raises.
    Turnover rate is high.

    Advice to ManagementAdvice

    Treat your employees as if they are your most valuable product.

    Doesn't Recommend
    No opinion of CEO
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  5. 1 person found this helpful  

    Not great if you are smart !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior SME Programmer in Champaign, IL
    Current Employee - Senior SME Programmer in Champaign, IL

    I have been working at Amdocs

    Pros

    good benefits, great salary, great flexibility of working, good other benefits

    Cons

    1. No Direction
    2. You can be shuffled to numerous jobs/managers without your knowledge/consent in matter of seconds/minutes.
    3. No recognition of employees skills, talents, capabilities
    4. Total chaos at workplace
    5. No work/life balance.
    5. Unnecessary layers above you.
    6. Centuries old technologies

    Advice to ManagementAdvice

    Manager should do his own work. They should get some degrees in management or undergo training about how to manage people. They should concentrate on planning not doing everything at eleventh hour. They should learn how to assess peoples capabilities and skills and make use of them in right fashion. If you treat your employees well they will take care of your customers. They should stop micro-managing.Please don't be afraid to take good decisions whenever you are supposed to.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Slow ineffective management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Amdocs

    Pros

    I can't think of any at this point.. maybe a good starting point for freshers or those looking to get into the industry.

    Cons

    Downsides were many-

    1) Favouritism
    2) Glass ceiling that prevents growth
    3) Poor compensation
    4) Communication not clear
    5) Little work life balance

    Advice to ManagementAdvice

    Open line of communication with employees at all levels, more flexibility and work life balance needs to be provided to employees.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Don't get snowed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amdocs

    Pros

    Telecom Experience is vast and you get up to speed quickly.
    Co-workers are often the saving grace, but it is a cliche.
    If you are in the right area interaction and exposure with other people/companies that can be good for career advancement.

    Cons

    There is no concept of work life balance, every so often there will be a push by management towards this, but it lasts only until the next crisis. At my location they constantly cut the work force down and add new projects onto already overworked people. I have been involved in several contracts and can state without a doubt that although they will build resources into the cost to the customer rarely are those actually fulfilled to the teams. RUN...don't walk to the next opportunity!

    Advice to ManagementAdvice

    Learn that you get more out of your employees by showing them respect. This goes much higher than my own site manager...but to the upper level management learn that managers should be promoted/hired based on their management skills, not technical areas. Also, respect the host country that you do business in and make their compensation fair when compared to Israeli employees.

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    Stay far away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Developer in Saint Louis, MO
    Current Employee - Developer in Saint Louis, MO

    I have been working at Amdocs

    Pros

    Learn about the telecom industry. Gain experience working with people from many different regions and countries. Take advantage of training opportunities provided by Amdocs.

    Cons

    Layoffs are rampant. Amdocs business model is to squeeze every last billable hour out of their employees. North American IT employees are hired to produce the architecture and then laid off and replaced by low-cost Indian outsource contracts.

    Advice to ManagementAdvice

    Do the right thing and give employees 60 days notice under the WARN act instead of 2 weeks. Sr. Management is proud of the fact they are not in debt and have millions of cash in the bank, yet they will not support their laid off workers in rough economic times.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Their checks clear; best to avoid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Consultant
    Current Employee - Senior Consultant

    I have been working at Amdocs

    Pros

    The paychecks clear and they have been funding the bonus pool (until this year).

    Cons

    Little or no recognition for good work or extra effort. Benefits are regularly cut.

    Advice to ManagementAdvice

    Give employees and shareholders more transparency into the compensation for Directors and above. Remove the class system where people in bands 1-3 have one set of "rules" and band 4 and above another.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Amdocs, Dysfunctional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Undisclosed in Charlotte, NC
    Current Employee - Undisclosed in Charlotte, NC

    I have been working at Amdocs

    Pros

    It pays an income and provides health insurance.

    Cons

    There is a lot of bureaucracy. Israel tries to run every project. There are policies which show a fundamental lack of understanding about statistics like forced bell curves in performance reviews. Management likes to pride itself on its open door policy, but in fact, if you openly speak out or express disapproval or disagreement with business practices, expect to be reprimanded. During company meetings, we're often told how wonderful and bright the future is. But when it comes time for a raise or a bonus, we're told how grim things are and how Amdocs cannot afford to reward its hard working, loyal associates. They think they own you and feel like they have a right to call you on vacation, at night, in the middle of the night, on weekends.

    Advice to ManagementAdvice

    Learn how to listen to associates.

    Doesn't Recommend
    No opinion of CEO
  11.  

    Corrosive to tech Skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SSME in Pune (India)
    Former Employee - SSME in Pune (India)

    I worked at Amdocs full-time (more than 3 years)

    Pros

    Lots of young blood.
    Some Fruits and Snacks.

    Cons

    I spent 4 years in the company and kept seeing it spiral downwards. It just kept going from bad to worse.
    1. No technical growth
    2. Below par salaries. The salary given to campus selected fresher in 2004 = 3.5Lakhs/annum. Salary given to fresher 2013=3.2Lakhs/annum.
    3. Random figure to calculate iteration. They say low iteration, but you never seem to see the same faces again. Someone from HR once told us how they calculate iteration which made no sense as they said the iteration numbers were low because of larger hiring numbers.
    4. Recruit people by saying for development and then move them to support/non-dox products.
    5. Even in development team, there is no real development work going on. They have a product ready. The product design and development does not happen in India. Here, we mostly tweak existing stuff to customer requirements.
    6. If you are lucky, then you might get to be on a decent project. If you are on a new or "upcoming" project then you will be spending 14 hrs in office and wont get weekends.
    7. Idea of compensation and support is absurd. Its set up by managers and HR who do not wish to give any money or extra leaves to the employee. The rule is if you work on saturday for 9 hrs then you will get the number of hours worked on sunday as compoff. So managers either call you to work only on saturdays and make you stay til the work is done, usually 12 to 15 hrs or you are on "on-call" support. Which means you will need to work only if you get a call, which will invariable come and so you cannot leave home. But you should only write the hours you worked exactly. So you endup losing your day to office with out any benefit.
    8. The management changed hands in 2010. Since then the new managements idea for India center is : India is very big in the service sector with low pay. So we should try to get all the work that we can get for the service part of the company. Since Asia is a very big market, so we can do a lot here. May be good idea on paper, but this was valid maybe in 1990's. Now Indian market is a lot higher paying and so the basic premise is faulty. The upper management does not have an idea of what the company product is about. They make absurd and illogical promises to clients which cannot be kept and then blame developers/support teams for not keeping their word.
    9. Amdocs products are very costly for the Asian Market. Rates that they use outside of India (in developed nations) cannot be used with-in Asia. This is a big bottleneck for them because they need lot of investment to handle the very large customer base with-in Asia but they wont make as much money out of it. So to keep things on an even profit margin, they need to cut the number of people working on the project, but all commitments need to be kept.
    10. There is an idea of "Com-managers" with in this company. The com-managers are people who will act as bridge between client and technical staff. So they are supposed to act as the go between. They are important to a project as long as a real communication chain needs to exist between client and company. So when cost cutting moves come in, they should be among the first to be booted. They are non-technical and the developer invariably has to communicate to the client on the work being done. So the "Com" needs to make certain that there is enough chaos going on so as to keep his position secure. This was visible in multiple projects that I worked on.
    11. If you have worked here a few years (2-4) then you have by then become : a person with lots of Amdocs experience but with zero technical skills because all you use are select/update and ls-lrt commads. Position above GL are management. You can become an SSME in 2 to 2.5 years. GL may take about 6 to 8 based on how good your rapo is with your manager and if he is any good at selling you. Salaries and hikes are based on how "bell curve" on project to project, so to speak. The hike numbers may sound as market average (8% to 15% was the average that they maintained when I was there), but because their sals are on a lower side of market, you will always remain less than market average. And because you have no technical skills to speak off, you cannot get out to another company easily. And because there is no real time to learn anything on your own as well because of expected hours of support, you cannot improve yourself either.
    12. Team meetings were funny, where managers would tell us, that people whose project is now stable should start working on making other peoples project out of the goodness of our heart with out any benefits. (HR funda I guess)
    13. There is the probability of onsite projects. Thats the carrot which is given to you if you start crying.
    14. There is a core team. They are supposed to be the ones who work on the exact product code. Only the India team once again serves as the support team. All calls for product crash and unexpected behavior come to India and they are supposed to reproduce and fix it. But the actual code development will stay only in Israel.

    Advice to ManagementAdvice

    1. Upgrade. India can do better work than Cyprus and Israel teams put together. Show a backbone and start developing products such as Turbo-Charging in India. At the very least, get the source code access in India so that people can actually fix the bugs in them rather than say : Its a black box, only with experience we will learn how it works.
    2. Requirement for management should not be that they can speak in English. It should also require them to know the product. Com managers, be it from Israel, US or India do not know how the product works. They need to be more than technically zero. They should also learn how the product works, Train then and test them regularly rather than just making GLs and SSME do all the work.
    3. Stop thinking of India as the service sector of the world. Is 2 decades since that happened. Revamp or perish.
    4. Hindi/Marathi is not the second or primary language neither is Telegu and certainly not Hebrew. Its unprofessional to hear conversations on bridge in any of these languages irrespective of how comfortable or what position whoever maybe using the language has.

    Doesn't Recommend
    Negative Outlook

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