Amdocs Reviews

Updated April 23, 2015
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163 Employee Reviews

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  1. Helpful (1)

    Average to Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SSME in Seattle, WA
    Current Employee - SSME in Seattle, WA

    I have been working at Amdocs full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Flexible schedule, ownership, view, breakfast

    Cons

    Working with Indians and Israelis at once can be tricky. Most of the folks lack any professionalism and civility. A lot of slackers. There are more people than work and people create non nonsensical work to fill time and justify position. Ex. In one team, there are 1 VP, 1 Director, 3 Managers, 4 leads, 1 developer, and 4 testers.

    Advice to Management

    See who is actually getting the work done. Usually it's the one at the bottom. If you don't take care of the person doing the actual job within the timelines, you will never be able to retain good talent.

  2. Helpful (3)

    Nepotism is a way of life at amdocs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Amdocs as a contractor

    Negative Outlook
    Negative Outlook

    Pros

    good pregressively thinking company...salaries are competitive.

    Cons

    too many family members hired just because they are family....even if they are not qualified to do the job. This practice creates an environment where others have to take up where that person falls short, but they get a paycheck just like everyone else.

    also too much dependence upon one client so layoffs are inevitable.

    Advice to Management

    hire qualified candidates with the skills to get the job done.

  3. Helpful (2)

    Good company policies, terrible management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Subject Matter Expert in Champaign, IL
    Current Employee - Senior Subject Matter Expert in Champaign, IL

    I have been working at Amdocs full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Has policies very friendly to employees. Very good exposure large telecom and cable client services and working cultures. Has very talented technical employees.

    Cons

    Amdocs Champaign management are all internal employees promoted to management. BUT, None of them have any management or people skills, not even basic courtesy. Very high prevalence of Nepotism and back-stabbing politics. Their only offer of retaining departing employees - ' Do you have a spouse, we can offer them job here '

    Advice to Management

    Improve working environment by focusing on long-term development of employees. Trust your employees and delegate responsibility. Micromanagement and petty politics should be discouraged. Practice basic management skills - say at least 'Thank you' and 'Please'.

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  5. Helpful (1)

    Tough political environment to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Amdocs full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Engineering was a reasonably sane environment running Agile (Scrum); some engineering teams better than others. Most groups outside of Engineering were subject to chaos. Some interesting technical work and experience supporting products serving large mobile providers, with the cash cow being a single large mobile provider. Decent overal salary and benefits package, particularly with longer tenure.

    Cons

    Culturally difficult environment to work in. Many times, treat employees like cogs on a wheel and drive them into the ground with a lot of hours. Being an Israeli-based company, after acquisition of Qpass, a large amount of Israeli-expats were shipped to Seattle to do things in the "Amdocs way". This killed a lot of the Seattle tech culture that remained form the startup days of Qpass, and was replaced by a massive amounts of politics, short-sighted vision, and a buddy-buddy Israeli decision making group. Company leaned too far solely supporting select large mobile providers for first generation digital content, with really the bulk of revenue coming from a single provider. Lacked strategic vision/investment to be ahead of the curve and diversify their customer base in the digital commerce space.

    Advice to Management

    Decide if you want to be a leader in the mobile space. If so, find the right visionaries with market competency, invest appropriately, and rally the troops.

  6. Helpful (1)

    Odd work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amdocs full-time (More than 5 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    loved my group and the clarify product and most of my colleagues--still stay in touch

    Cons

    I liked working there but (at the time) they discouraged work@home even for some of their top performers!

  7. Helpful (4)

    Difficult place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amdocs full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Very good telecom experience acquired, international experience available, strong educational opportunities. Big project experience

    Cons

    Awful culture, untrusting, difficult at times to work within the cultural aggravation. Annual reviews are a catch 22. Difficult to succeed. Work life balance does not exist. All work, family takes back seat.

    Advice to Management

    Care a little more about turnover. Begin to change culture. Set appropriate incentives to correct behavioral issues.

  8. Helpful (1)

    Mediocre people working inefficiently with considerable hierarchy issues.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Seattle, WA
    Former Employee - Senior Manager in Seattle, WA

    I worked at Amdocs full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You'll get to work with some large clients and potentially in an interesting arena such as mobile.

    Cons

    Management lacks transparency with both employees and clients. There seems to be a lot of people working but only a few actually getting things done.

    Advice to Management

    Spend more time building better teams and training employees who need it.

  9. Helpful (3)

    Look Elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Champaign, IL
    Current Employee - IT Manager in Champaign, IL

    I have been working at Amdocs full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great people.
    Good location and cost of living.
    Competitive Salary Structure.

    Cons

    Too much offshoring.
    Director level and up are not bright.
    No budget for personal development.

    Advice to Management

    Listen before making decisions.

  10. Provides good experience in working with Tier 1 Telecom companies

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant in Richardson, TX
    Current Employee - Senior Consultant in Richardson, TX

    I have been working at Amdocs

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Competitive salary and health benefits, innovative technologies, good experience in working with large clients, diverse career paths, international project opportunities

    Cons

    Few growth opportunities, necessity to travel, unsatisfactory work and life balance, weak sense of community and belonging, almost no company events.

    Advice to Management

    Need to invest more in building the company culture, sense of community and atmosphere of respect. This could be achieved through good quality team/company/family events.

  11. Poor knowledge transfer

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Atlanta, GA
    Former Employee - Consultant in Atlanta, GA

    I worked at Amdocs

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Unless you are Israeli, not much knowledge sharing to others in the company.

    Cons

    -- Good pay (above average)
    -- Very professional teams
    -- Process focus

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