AmeriGas Partners
2.2 of 5 48 reviews
www.amerigas.com King of Prussia, PA 5000+ Employees

AmeriGas Partners Reviews

Updated May 27, 2014

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2.2 48 reviews

                             

33% Approve of the CEO

AmeriGas Partners President & CEO Jerry E. Sheridan

Jerry E. Sheridan

(18 ratings)

20% of employees recommend this company to a friend
18 Employee Reviews Back to all reviews
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    So much has changed

    Anonymous Employee (Current Employee)

    ProsGood front line workers. There is a dedicated group of folks that work very hard to help customers. They are out in the field, at customer's homes and working on the phone to ensure the highest quality of customer service.

    ConsThe ones that do the most work get the least pay. Front line workers are not given the kind of training they need to take customer service to the next level.
    You have to be very careful what you say and who you say it to. Voicing an opinion will get you fired.
    People are afraid to speak up.
    Good employees are leaving. Anyone with prospects is leaving to find a better place to work. The result is what is left are employees that have no place else to go, no one else wants them.
    Micro management like I have never seen before. People are afraid to take initiative because it might be viewed as trying to over step bounds. The motto is "It's your ship" but the reality is, it is only your ship when there are problems, otherwise, the ship belongs to those above you and if you want to stay employed, you need to do what you are told.

    Advice to Senior ManagementPlease pay attention to how many really good people have left. It isn't just the folks that have thrown up their hands in frustration, but those that were let go. Your VP's and Area Directors need more training in how to handle employees. Your VP's and AD's need to be held accountable for turn over of AD's and DM's. We used to hold SSM's responsible for turnover of drivers. Why don't we do the same for those higher up that are either driving people away, or are terminating people that question process or ask for help.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    not the greatest

    Customer Service Representative (Former Employee)
    Temecula, CA

    Proscant think of one good thing to work there the only thing would be is if its the only comapny hireing

    Consover worked underpaid, management very poorly, no growth opportunity.

    No, I would not recommend this company to a friend

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    Education in What Not to do

    Manager (Current Employee)
    Valley Forge, PA

    ProsHard to come up with anything constructive to say here, AmeriGas is a dysfunctional mess that gets worse and worse each day. On the average day in Valley Forge, I contemplate playing in traffic about a dozen times just to end the shame and embarrassment of associating myself with this disaster.

    Cons- Compensation is about 30 - 40% less for most professional jobs than other companies in the area. If you don't believe me, ask a former AmeriGas employee at Airgas or Arkema (aka the AmeriGas alumni associations). A lot of open positions are being filled by temps who have no clue about our industry, which just accelerates the dysfunction.

    - Customers hate us. Our prices are higher than competitors, and we charge delivery fees just to show up at your house to pump propane that's overpriced to begin with.

    - Our business model revolves around acquisitions so that we can buy customers faster than we lose them. For example, we might lose 1,000 customers in an average month, but if we buy a company with 1,200 customers in the same month, we are a success. WTF doesn't even begin to describe this!!

    - Jerry Sheridan fosters a culture that is akin to a political minefield. Good ideas are usually passed over if they involve terms such as "investment" aka spending money, or anything along those lines. Just ask the special projects senior director that just walked out without even giving 2 weeks notice. He came up with good ideas, but the investment parts were stripped out and he got blamed when they didn't work. again, WTF!!!

    Advice to Senior ManagementNeed to do some soul searching before the whole thing comes crashing down.

    – I'm not optimistic about the outlook for this company

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    Pass on it

    Anonymous Employee (Current Employee)
    King of Prussia, PA

    ProsGood location. Nice facilities. Good people at the lower levels. Opportunity to add content to your CV.

    ConsPolitical swampland. Need to keep you head on a swivel at all times. Interrelationship between groups is highly dysfunctional, however leadership turns a blind eye to the reality of the situation. Don't get comfortable; you might not see it coming.

    Advice to Senior ManagementCould not possibly hope to add anything that they should not already be aware of.

    No, I would not recommend this company to a friend

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    Work you like a dog.

    Customer Service Representative (Current Employee)
    Rocklin, CA

    ProsIt is a job with a paycheck

    ConsManagement is clueless, and needs to be replaced.

    Advice to Senior ManagementLeave the company. Only one of you has any idea what you are doing

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Not Great

    Anonymous Employee (Current Employee)

    ProsFor right now, I would say job stability

    ConsUnless you are well connected, you will not get ahead...... Management does not care about employees or their opinions

    Advice to Senior ManagementListen to your workers......

    No, I would not recommend this company to a friend

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    District Management need to know how to treat employees

    Operations (Former Employee)
    Miami, FL

    ProsDecent pay for office and field worker

    ConsBranch managers have very little regard for employees, more concerned about gross revenue . Cannot keep customers they have , falsify info to new customers, just to get first load of gas

    Advice to Senior ManagementGet your heads out of your ass

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    They are not a great company!

    Customer Service Representative (Former Employee)
    Chicago, IL

    ProsInsurance benefits that is all I can say, oh and do not count on that year end bonus. The district managers take most of it for their bonus and split the rest over their favorites.

    ConsLies lies and more lies. Beware of upper management, district managers and god forbid you fill out the survey on why you quit! Be careful it all gets back to your former manager and who you work with and HR will deny they sent it on to your manager and make you look like a fool!

    Advice to Senior ManagementYour employees make your money, not your customer. Treat them well and they won't quit on you!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    District Manager

    Manager (Former Employee)

    Prosemployees,great dedication to the job

    ConsUpper management,poor or lack of Management training skills

    Advice to Senior Managementtake Management skill training

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    A horrible nightmare

    Anonymous Employee (Former Employee)

    ProsA job, they always have openings since their turn over is very high, plenty of overtime or what they remind you constantly is "mandatory overtime".

    ConsExtremely political environment, their policy is "if you don't like it there's the door", extreme micro management, my office had 4 managers and 7 employees, management formed their little club and did nothing all day but have meetings, they had no idea what was involved in our daily work duties and could not understand why we had trouble finishing the piles and piles of paperwork.

    Advice to Senior ManagementPraise a job well done, recognize accomplishments and sacrifices, treat people with respect, do not belittle or humiliate employees by yelling in front of others, if something needs to be addressed you have an office with a door. learn the ins and outs of what is involved in performing daily work assignments. Here is a great idea, treat employees like human beings.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at AmeriGas Partners reviews and ratings — including employee satisfaction and approval rating for AmeriGas Partners CEO Jerry E. Sheridan. All 18 reviews posted anonymously by AmeriGas Partners employees.