American Airlines

www.aa.com

American Airlines Reviews

Updated January 28, 2015
Updated January 28, 2015
735 Reviews
3.3
735 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
74 Ratings

Review Highlights

Pros
  • Great flight benefits as American has a lot of destinations around the world (in 145 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 35 reviews)


Cons
  • the policies with attendance, senior management doesn't know answers to certain questions you ask (in 21 reviews)

  • With all the people laid off with flight benefits, not sure you'll really get to use them (in 20 reviews)

More Highlights

224 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Flight attendant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - American Airlines Flight Attendant in Chicago, IL
    Current Employee - American Airlines Flight Attendant in Chicago, IL

    I have been working at American Airlines full-time

    Pros

    Flexible hours, good benefits. Union.

    Cons

    Exhausting and time consuming. Not paid enough.

    Advice to ManagementAdvice

    Pay attention to your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    It was a wonderful job. All I had to do was show up with a smile, do my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Pros

    It was a wonderful job. All I had to do was show up with a smile do my job and nobody in management ever bother me.

    Cons

    You have to be totally flexible. You may be scheduled to be finished with work on a Thursday and an emergency can happen in your schedule can be changed.

    Advice to ManagementAdvice

    Make your employees feel valued and cared for.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    Airlines have changed

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    Good travel benefits (if you can get on board as standby) . Good office spirit.

    Cons

    Big Brother always watching you.

    Advice to ManagementAdvice

    Try to make your employees happier to beat the competition.

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  5.  

    Decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    Travel benefits are nice. Get to see a lot.

    Cons

    There is a lot of bureaucracy

    Neutral Outlook
    No opinion of CEO
  6.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines full-time (less than a year)

    Pros

    Growing and great people that work there.

    Cons

    Lots going on right now with the merge. Just like any growing business it takes time to smooth out the kinks.

    Recommends
    Positive Outlook
  7.  

    Good if you want to travel and don't really need money or benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Representative in Cary, NC
    Current Employee - Reservation Representative in Cary, NC

    I have been working at American Airlines

    Pros

    Flight benefits, flexible schedule through trading, work from home option

    Cons

    Terrible pay and benefits for employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Reasonably well paid, poorly expressed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pilot, First Officer in Miami, FL
    Current Employee - Pilot, First Officer in Miami, FL

    I have been working at American Airlines

    Pros

    Good pay, benefits okay, a lot of time off for senior pilots

    Cons

    Management respects neither employees or customers and is determined to maintain adversarial relationships.

    Advice to ManagementAdvice

    Treat stakeholders like stakeholders and avoid a 'divide the pie' mentality.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    ada asdadw aa

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    Career Opportunities

    Compensation & Benefits

    Work/Life Balance
     Career Opportunities

    Compensation & Benefits

    Work/Life Balance

    Senior Management Career Opportunities

    Compensation & Benefits

    Work/Life Balance

    Senior Management
    Senior Management

    Cons

    Career Opportunities

    Compensation & Benefits

    Work/Life Balance

    Senior Management Career Opportunities

    Compensation & Benefits

    Work/Life Balance

    Senior Management Career Opportunities

    Compensation & Benefits

    Work/Life Balance

    Senior Management

  10.  

    Great people in traditional setting!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    Yhey are changing! Becoming more modern.

    Cons

    It tokthis long to do so!?!

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Long way to go, but getting there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines full-time (more than 10 years)

    Pros

    Great brand name, and customer loyalty, good benifits. The company has a long proud history of safety, and service. The last ten years has seen many changes in both federal regulations, and leadership. The workforce has been neglected, but our new management team seems to be trying to make things right.

    Cons

    Just coming out of Bankruptcy/Merger with US Air, and still trying to get all of the work groups together.

    Advice to ManagementAdvice

    I don't know how best to do it, but you just need to restore trust. Your making progress in my opinion. But it takes time.

    Recommends
    Positive Outlook

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