American Airlines

www.aa.com

American Airlines Reviews

Updated January 15, 2015
Updated January 15, 2015
734 Reviews
3.3
734 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
73 Ratings

Review Highlights

Pros
  • Great flight benefits as American has a lot of destinations around the world (in 145 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 35 reviews)


Cons
  • the policies with attendance, senior management doesn't know answers to certain questions you ask (in 21 reviews)

  • With all the people laid off with flight benefits, not sure you'll really get to use them (in 20 reviews)

More Highlights

180 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Project Management Work Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior, Project Manager in Miami, FL
    Former Employee - Senior, Project Manager in Miami, FL

    I worked at American Airlines

    Pros

    Company has a lot of travel opportunities for work if you are in a project management role. Performance drives salary increases and promotions.

    Cons

    Too much travel for work affects quality of life. Salary does not commensurate to experience level as they overvalue travel benefits as part of the whole package.

    Advice to ManagementAdvice

    Giving raises to keep employees motivated is key.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Tariff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines (more than a year)

    Pros

    Work from home is amazing!

    Cons

    Hours can be long, people can be very difficult

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Ticket/Gate Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales, Ticketing, Accounting, Customer Relations in Gunnison, CO
    Former Employee - Sales, Ticketing, Accounting, Customer Relations in Gunnison, CO

    I worked at American Airlines part-time (more than a year)

    Pros

    challenging, exciting, fun, satisfying good hours,

    Cons

    part time, seasonal, low pay, no benefits

    Advice to ManagementAdvice

    more hands on training.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great company anywhere but Miami!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operation in Miami, FL
    Former Employee - Operation in Miami, FL

    I worked at American Airlines

    Pros

    Is a great company to work for great benefits good people

    Cons

    Lot of corruption in upper management

    Advice to ManagementAdvice

    Clean house !!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    My experience has been outstanding American Airlines for me has been so understanding too my needs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - American Airlines Flight Attendant in Los Angeles, CA
    Current Employee - American Airlines Flight Attendant in Los Angeles, CA

    I have been working at American Airlines

    Pros

    American Airlines was the first employer who abided by the equal opportunity employership

    Cons

    The only challenge I wish management would be more employee involved

    Advice to ManagementAdvice

    Have a little more compassion with employee's more than keeping up with the joneses

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Developer in Tempe, AZ
    Current Employee - Senior Developer in Tempe, AZ

    I have been working at American Airlines full-time (more than 3 years)

    Pros

    - culture is changing from old command-and-conquer style to more collaborative and all-inclusive approach
    - great work-life balance. Nobody is watching your hours as long as the job gets done

    Cons

    - the company is going cheap on employee benefits although making record profits
    - travel benefits are nearly impossible to use due to high load factors
    - compensation is below market. Management justifies it with Travel Benefits being worth $15,000, but realistically there are some people that use those benefits and some how don't

    Advice to ManagementAdvice

    - profit sharing

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Ramp agrnt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Miami, FL
    Current Employee - Ramp Agent in Miami, FL

    I have been working at American Airlines

    Pros

    22.43 hrly
    benefits
    travel no charge more than 180 countries
    after being more than. 5 years with the company

    Cons

    Really easy to get fire

    Advice to ManagementAdvice

    Work more and respect hourly employees more

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    People who are passionate about aviation maintenance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    Training and support to gain additional skill and experience. Focus on quality of work performed - getting things right. technical support and supply chain are top notch

    Cons

    Culture of cliques. Upper management had too close a relationship with those under them; to the point of regularly socializing together which blurred the lines of leader - subordinate. this fostered favoritisim to the point where a handful of co workers could get away with rules viollations where the majority of others would be called on the same infractions. Simplistic clique - buy a Harley-Davidson Motorcycle...you are on your way to the inner circle man.

    Advice to ManagementAdvice

    This statement does not apply to all = however to whom it may concern check yourselves and seek adult supervision.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Great company great people!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Based Sales Representative in Cary, NC
    Current Employee - Home Based Sales Representative in Cary, NC

    I have been working at American Airlines full-time (more than 5 years)

    Pros

    Very Flexible schedule options, flight benefits
    Great people

    Cons

    Pay and no paid sick and limited paid vacation time

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great For Young, Single People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Miami, FL
    Former Employee - Flight Attendant in Miami, FL

    I worked at American Airlines full-time (more than 10 years)

    Pros

    Travel Benefits; Travel Discounts (hotels) Flexible Schedule; Bases Around the Country; Live in one city, work in another; easy to have second job or own a business

    Cons

    Salary has decreased over the years

    Advice to ManagementAdvice

    You can fill fly as often as you like and as little as you like.

    Recommends
    Positive Outlook
    No opinion of CEO

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