American Airlines

  www.aa.com
  www.aa.com

American Airlines Reviews

Updated December 20, 2014
Updated December 20, 2014
708 Reviews
3.2
708 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
63 Ratings

Review Highlights

Pros
  • Great flight benefits as American has a lot of destinations around the world (in 145 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 35 reviews)


Cons
  • the policies with attendance, senior management doesn't know answers to certain questions you ask (in 21 reviews)

  • With all the people laid off with flight benefits, not sure you'll really get to use them (in 20 reviews)

More Highlights

81 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It is a very good company and excellent benefits. I feel that my work is valued.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Pros

    The benefits are excellent and exciting work environment.

    Cons

    Would like the salary to be more competitive

    Advice to ManagementAdvice

    Salary is not competitive in the job market.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    It was bitter sweet.

    Former Employee - Customer Service Supervisor in Fort Worth, TX
    Former Employee - Customer Service Supervisor in Fort Worth, TX

    I worked at American Airlines full-time (more than 10 years)

    Pros

    A top notch airline, flies all over the world, proud to be an employee of an industry leader.

    Cons

    Lower and middle management could be petty and foolish. You just have to deal with it.

    Advice to ManagementAdvice

    Try to see the big picture. Do not get hung up on small, insignificant matters.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    My years of service were filled with Joy!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Planner in Fort Worth, TX
    Former Employee - Production Planner in Fort Worth, TX

    I worked at American Airlines full-time (more than 8 years)

    Pros

    great people to work with and for!

    Cons

    Ft. worth traffic can be very brutial in the afternoon

    Advice to ManagementAdvice

    Keep doing the great job you've been doing!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Loved it! Great people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - American Airlines Flight Attendant in San Francisco, CA
    Current Employee - American Airlines Flight Attendant in San Francisco, CA

    I have been working at American Airlines full-time (more than 10 years)

    Pros

    Flights are so full these days it is very difficult for employees to get a seat

    Cons

    Working with the public is always a challenge. Unfortunately in all customer service work environments customers often have zero common courtesy. Heck, people in general forget what their mothers taught them at a young age! I strive to not join that group! Lol. But true.

    Advice to ManagementAdvice

    Try to look at people with compassion during interviews and remember how nervous they are. People who "ace" interviews can end up being bad employees who know how to work it. The people who will do the best job and often want it the most can't always come across polished because they really care. Sounds weird but I've seen it time and time again.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HBR Representative
    Current Employee - HBR Representative

    I have been working at American Airlines full-time (more than an year)

    Pros

    Great benefits, lots of flexibility opportunities

    Cons

    more part time opportunities for home-based representatives

    Advice to ManagementAdvice

    none, keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Station Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Station Agent in Shreveport, LA
    Former Employee - Station Agent in Shreveport, LA

    I worked at American Airlines part-time (more than an year)

    Pros

    Working with mostly fun caring people

    Cons

    Had an horrible supervisor who was 4 foot 11 with the absolute worst attitude. She made everyone's life while at work absolutely horrifying. But I heard she got finally retired recently so your in the clear of her.

    Advice to ManagementAdvice

    Don't play favorites and do not give "seniority" power of you.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Work with only the best!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Station Agent in Grand Rapids, MI
    Current Employee - Station Agent in Grand Rapids, MI

    I have been working at American Airlines full-time (more than an year)

    Pros

    I know I am helping people travel, whether its to a meeting, take a long awaited vacation or to visit family and friends.

    Plus I get flight benefits myself and deals and discounts on all kinds of things.

    Cons

    The whole company is at the mercy of the weather.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance in Fort Worth, TX
    Current Employee - Quality Assurance in Fort Worth, TX

    I have been working at American Airlines full-time (more than an year)

    Pros

    You'll will be able to travel anywhere you like, and everyone treats you with respect in the workplace even if you are new. Great training instructors as they have years of experience and you will never go in a job not knowing what to do.

    Cons

    Sometimes it might get tough, but that's all part of the job with customer service. If you stick it out there are many opportunities that will open up for you at the end.

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Flight Attendant

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    There are no pros to this job

    Cons

    Please make sure when you come to training and even after that you watch your back once you are on the outskirts of the company they are VERY RUDE and treat you like you are lower than dirt and for a company that claims they are all about making sure you succeed and are a "family" company trust me it is anything further from the truth!!! Go to another company that really wants you to succeed and pays you for training!!!!!

    Advice to ManagementAdvice

    Get nicer people to look after or train the new hires and they should take a refresher course in customer service to help them remember that they were once in your position

  11.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HBR Representative in Miami, FL
    Current Employee - HBR Representative in Miami, FL

    I have been working at American Airlines full-time (more than an year)

    Pros

    The company offered great incentive and benefits

    Cons

    The Pay was quite low.

    Recommends
    Positive Outlook
    Approves of CEO

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