American Airlines Reviews

Updated August 28, 2015
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244 Employee Reviews

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  1. AA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Grapevine, TX
    Former Employee - Anonymous Employee in Grapevine, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines (More than 5 years)

    Pros

    Travel Benefits are great. Smart innovative people work here.

    Cons

    In some departments work/life balance isn't great


  2. Helpful (1)

    America Airlinrs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Supervisor in Tulsa, OK
    Former Employee - Production Supervisor in Tulsa, OK
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Airlines (More than a year)

    Pros

    Good pay and benefits, Great people to work with, Work hours are good to schedule your personal life around.

    Cons

    Merger tends to make you question your longevity, too many good people have been replaced due to the merger

    Advice to Management

    Be honest with the people on the plans and the future, treat your people fair.


  3. Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Honolulu, HI
    Current Employee - Customer Service Agent in Honolulu, HI
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at American Airlines full-time

    Pros

    This is a excellent company with good flight benefits

    Cons

    Stay there, you may get frustrated at times, but it's all worth it, with the benefits. I love American Airlines Period.

    Advice to Management

    Learn your city codes


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  5. Great place

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Awesome place to work!! Good benefits

    Cons

    Long hours. Not as flexible


  6. Helpful (1)

    Great Employer, if you accept lower wages, unique benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Computer Programmer/Database Administrator in Fort Worth, TX
    Former Employee - Computer Programmer/Database Administrator in Fort Worth, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines full-time (More than 10 years)

    Pros

    Decent hours, good normal benefits like 401K, sick leave, pension, etc.. Great unique benefits that extend beyond employer provided. Air Travel at pennies on the dollar, travel industry discounts around the world.

    Cons

    The pay is very average. In the IT industry, pay is about 40% of what the non-airline industry pays.

    Advice to Management

    upgrade the pay system as well as getting the pre merger benefits back to where they were.


  7. Helpful (1)

    Flight Service Manager

    Current Employee - FLIGHT SERVICE MANAGER MAR in Coral Gables, FL
    Current Employee - FLIGHT SERVICE MANAGER MAR in Coral Gables, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than 8 years)

    Pros

    The people are truly amazing. Flexibility, travel, challenging.

    Cons

    A somewhat negative culture. The pay.

    Advice to Management

    We must take better care of our people, and it needs to be reflected in the 5 imperatives by being #1, not #3.


  8. Application Process

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines full-time

    Pros

    They ensure that they are hiring competent individuals by asking multiple questions to measure their level of comprehension.

    Cons

    The process is lengthy to complete the application. You have to review and answer more than 150 questions.


  9. Helpful (1)

    If you Like Being on Phones

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines full-time

    Pros

    Get so much help in the beginning and the benefits

    Cons

    Not so simple programs to use


  10. Good pace to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good benefits but long hours

    Cons

    Long hours but good travel


  11. Great Learning Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Based Sales Representative
    Current Employee - Home Based Sales Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines full-time (Less than a year)

    Pros

    Free flights, Training, Travel, Office setting. Friendly people Nice customers

    Cons

    Low pay for Home Based Reps! Back to back calls for entire shift. Typical Call Center job, but if you can stick it out you can move up! Rude customers at times

    Advice to Management

    None at this time



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