American Airlines Reviews

Updated August 27, 2014
Updated August 27, 2014
655 Reviews

3.1
655 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
32 Ratings

Review Highlights

Pros
  • Good flight benefits if you know how to roll the dice with non-reving (in 135 reviews)

  • working with some of the most experienced pilots in the industry, travel benefits (in 68 reviews)


Cons
  • The senior management is making it very difficult to want to stay (in 20 reviews)

  • In order to advance you have to know someone in upper management (in 18 reviews)

More Highlights

158 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    The training and culture is great.

    Cons

    There nothing that I can think of that is a con.

  2.  

    Leave as soon as possible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pilot - First Officer
    Current Employee - Pilot - First Officer

    I have been working at American Airlines full-time for more than 5 years

    Pros

    Travel. The co-workers are mostly good people.

    Cons

    Pay, hours, schedule, benefits, management.

    Advice to ManagementAdvice

    Listen to your employees. Stop taking bonuses while asking us for pay cuts.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    It's a great place to work!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Pros

    The team I work with was great!

    Cons

    Some days you will work extremely long hours while on other days you would not have a shift at all.

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  5.  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Station Agent  in  Tallahassee, FL
    Current Employee - Station Agent in Tallahassee, FL

    I have been working at American Airlines part-time for less than a year

    Pros

    benefits, training, personal growth and compensation

    Cons

    long shifts, small breaks, standing for long periods of time

    Advice to ManagementAdvice

    Always look to hire better employees thats best for the company.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    More Pros than Cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at American Airlines full-time for more than a year

    Pros

    Challenging, stimulating work, great co-workers (the best I've ever worked with), fun, great travel privileges

    Cons

    Too many layers of leadership and politics, not the greatest work/life balance

    Advice to ManagementAdvice

    Be more efficient with decision-making, Improve and increase support for those who work hard for the company, don't be stingy.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Love my department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer, Flight Service Training  in  Fort Worth, TX
    Current Employee - Developer, Flight Service Training in Fort Worth, TX

    I have been working at American Airlines full-time for more than a year

    Pros

    Great people. Great atmosphere, Great boos.

    Cons

    Strange corporate structure for pay raises.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great work culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst  in  Dallas, TX
    Current Employee - Systems Analyst in Dallas, TX

    I have been working at American Airlines as a contractor for more than 3 years

    Pros

    Great environment, Work life balance, Lot of learning

    Cons

    Not clear Technical Road Maps

    Advice to ManagementAdvice

    Keep up the great work

    Approves of CEO
  9.  

    A Fun Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent  in  DFW, TX
    Former Employee - Customer Service Agent in DFW, TX

    I worked at American Airlines full-time for more than 10 years

    Pros

    free travel, meet lots of great co-workers and passengers, an exciting environment in which to work

    Cons

    management not focused on employee happiness; encounter some very obnoxious passengers; can be stressful at time, especially during bad weather

    Advice to ManagementAdvice

    Listen to your employees. Don't put them in a position where they have to apologize for poor service and meals. Don't be trying to eliminate retiree benefits

    Recommends
    Positive Outlook
    Disapproves of CEO
  10.  

    Fast paced work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant  in  Chicago, IL
    Current Employee - Flight Attendant in Chicago, IL

    I have been working at American Airlines full-time for more than 8 years

    Pros

    The flight benefits are great. Your work schedule is flexible.

    Cons

    Sometimes your schedule will fall apart and you work very long days.

    Advice to ManagementAdvice

    They should get out there and work a few trips so they know whats going on in a flight attendants daily routine.

    No opinion of CEO
  11.  

    A fulfilling and educational time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Facility Mechanic  in  South San Francisco, CA
    Former Employee - Facility Mechanic in South San Francisco, CA

    I worked at American Airlines full-time for more than 10 years

    Pros

    The company always stressed safety and communication

    Cons

    Sometimes working for a large company, a person can get lost

    Advice to ManagementAdvice

    Value your employees and keep good communications open.

    Recommends
    Positive Outlook
    No opinion of CEO

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