American Airlines

  www.aa.com
  www.aa.com

American Airlines Reviews

Updated November 11, 2014
Updated November 11, 2014
691 Reviews
3.2
691 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
56 Ratings

Review Highlights

Pros
  • Great flight benefits as American has a lot of destinations around the world (in 145 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 35 reviews)


Cons
  • the policies with attendance, senior management doesn't know answers to certain questions you ask (in 21 reviews)

  • With all the people laid off with flight benefits, not sure you'll really get to use them (in 20 reviews)

More Highlights

173 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    I live my Job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in New York, NY
    Current Employee - Flight Attendant in New York, NY

    I have been working at American Airlines full-time (more than 10 years)

    Pros

    Flexibility And the grieta people emplomes we get to Soria with.

    Cons

    It tales a long time to mame a gold salary.

    Advice to ManagementAdvice

    Keep working on being an industry leader..

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    It's not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Analyst in Fort Worth, TX
    Former Employee - Marketing Analyst in Fort Worth, TX

    I worked at American Airlines full-time (more than 3 years)

    Pros

    If you like to travel, you're surrounded by people like you, with the passion to travel. There's a good diversity of backgrounds. They like to hire from within.

    Cons

    It's now US Airways, not American Airlines. All the senior leadership is from US Airways. The president has publicly said he doesn't believe in marketing, so be cautious. Travel perks are for standby travel. With all the people laid off with flight benefits, not sure you'll really get to use them.

    Advice to ManagementAdvice

    Not everyone who came from the old American Airlines is clueless. There are a lot of good employees, please listen to their ideas.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Great but then terrible.

    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Pros

    I really enjoyed the job and my fellow employees until a new manager arrived. She created a very hostile work environment and management didn't do anything to help. The benefits were good, pay was okay, but not great. I would work for them again, because of the benefits. They do promote quickly if you do a good job and are willing to move. They are good at promoting from within.

    Cons

    Fast paced, some things require perfection. Working the ramp can be taxing in severe weather.

    Advice to ManagementAdvice

    Pay more attention to when toxic managers are pointed out. When a whole station complains, consider there may be some validity to the complaints.

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  5.  

    Doug Parker popularity low.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fleet Service Clerk in Dallas, TX
    Former Employee - Fleet Service Clerk in Dallas, TX

    I worked at American Airlines full-time (more than 10 years)

    Pros

    The pilots and flight attendants voted heavly to merger the two airlines. They did't like Tom Horton so they took the side which they thought was best for "their own group".

    Cons

    Now they are both complaining . I guess the big checks the pilots and flights got after the merger wasn't enough?

    Advice to ManagementAdvice

    Put some real mangers who will run the company like a real corporation.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Caught in Bankruptcy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager in DFW, TX
    Former Employee - Customer Service Manager in DFW, TX

    I worked at American Airlines full-time (more than 10 years)

    Pros

    Good pay friends and benfits

    Cons

    Too much favoritism for advancement

    Advice to ManagementAdvice

    Get rid of all AA management

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great for a career

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Pros

    Strong benefits, lots of stability even during merger with another airline.

    Cons

    Limited upward mobility. Management tends to promote unqualified favorites

    Advice to ManagementAdvice

    Give more options for upward movement other than transferring across the company

  8.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Development Team Lead in Fort Worth, TX
    Current Employee - Applications Development Team Lead in Fort Worth, TX

    I have been working at American Airlines full-time (more than 5 years)

    Pros

    AMR does invest in their people in terms of training and supporting you in new technology

    Cons

    Merger causing insecurity for management levels

    Advice to ManagementAdvice

    Find out if US Airways has a matching position that will need to move to DaLLAS in the next 2 yrs

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Hard Work, But Fun!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Airport Agent in DFW, TX
    Former Employee - Airport Agent in DFW, TX

    I worked at American Airlines full-time (more than 8 years)

    Pros

    Flexibility and can swap out hours...

    Cons

    Hard work, long hours, weather at times, delays...

    Advice to ManagementAdvice

    Let us do our job and stand with us on issues!!!

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Job is ok if you can handle custumers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Washington, DC
    Current Employee - Customer Service Agent in Washington, DC

    I have been working at American Airlines part-time (more than an year)

    Pros

    Flight benefits, everyday could be something different

    Cons

    Low pay, unruly customers, job is also dependent on weather

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Generally it is good, but you need to have politics....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Fort Worth, TX
    Current Employee - Software Engineer in Fort Worth, TX

    I have been working at American Airlines as a contractor (more than 5 years)

    Pros

    Big company, Load work life balance, Stable environment

    Cons

    It is included a lot of politics when you send email. The salary wise you are not making a lot of money but you have flight benefit..

    Recommends
    Neutral Outlook
    Approves of CEO

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