American Airlines

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American Airlines Reviews

Updated August 16, 2014
Updated August 16, 2014
649 Reviews

3.1
649 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
29 Ratings

Review Highlights

Pros
  • Good flight benefits if you know how to roll the dice with non-reving (in 135 reviews)

  • working with some of the most experienced pilots in the industry, travel benefits (in 68 reviews)


Cons
  • The senior management is making it very difficult to want to stay (in 20 reviews)

  • In order to advance you have to know someone in upper management (in 18 reviews)

More Highlights

190 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Generic title for American Airlines review

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flight benefits for employees are a plus if you have the time.

    Cons

    Poor union where one is present.

  2.  

    Good Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Planner  in  Fort Worth, TX
    Current Employee - Production Planner in Fort Worth, TX

    Pros

    Good People for the most part, clean facilities, time off when you need with a good manager, some days you can travel but its getting worse

    Cons

    Management VS. Union Environment, Too much Me and I in the workforce and not enough Team - Created by poor management styles - didn't get the idea that they really care, in other words hit the door if you don't like it management attitudes

    Advice to ManagementAdvice

    Need to do a better job for the Sr. employees (Pay)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Sales Rep.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Travel and great co-workers. Company is innovative at surviving.

    Cons

    The call center is the only non-unionized work group in the airline. Therefore, res is the first to give up money in economic downturns and the last to get the money and benefits back on the uptick. As in all call centers, management micro manages it's workforce(because they can) and the tech capability to quantify everything has outpaced their ability
    to balance their employees quality of work life. Not enough money has been put in the computer system, and that hobbles the employees ability to perform their duties. There is a disconnect from upper management on the basic realties of how, and what their lower level employees need to perform their jobs. I think there is an attitude of disrespect to the lower tier, first line of contact to the public workers, and that is counter-intuitive to employee and customer satisfaction.

    Advice to ManagementAdvice

    Use more carrots and less stick with your employees. Lighten up a little. Res is a lean, profitable machine.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Bureaucracy and incompetence spoil an otherwise great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Object Oriented Programmer/Analyst  in  Fort Worth, TX
    Current Employee - Object Oriented Programmer/Analyst in Fort Worth, TX

    Pros

    Fantastic travel benefits, even for less-senior employees
    Some really great people.
    Company has fine ethics, diversity.
    Company tried, in the past, to limit outsourcing and protect United States jobs. With restructuring/bankruptcy this is no longer possible, but was a valiant/ethical effort.
    IT Area, particularly AA.com is improving.

    Cons

    Some middle management sticking their noses into technical details they don't understand.
    "Agile" project management philosophy is good, but is overly complicated and customized. Applied in a non-standard way in each department.
    Lots of legacy, nasty software (SABRE/FOS)

    Advice to ManagementAdvice

    Fix hiring standards
    Reduce project funding model complexity further
    Reduce "agile" complexity to get it to work

    Recommends
    Positive Outlook
    Disapproves of CEO
  6.  

    Strategy & Marketing Analyst

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flight benefits, ability to create your own growth path

    Cons

    Corporate, groups can be silo'd

    Advice to ManagementAdvice

    Generate more of a team environment

  7. 1 person found this helpful  

    Good experience, needs to leave the 50's management style at home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inventory Control Analyst  in  Tulsa, OK
    Current Employee - Inventory Control Analyst in Tulsa, OK

    Pros

    The people are great fun and most are hard working

    Cons

    The management is the "good ole boy system"

    Advice to ManagementAdvice

    Treat employees like you would want to be treated

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    I loved to travel and its great for travel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    travel opportunity
    cool job
    job was fun

    Cons

    Its an airline
    unstable
    not the best pay

    Advice to ManagementAdvice

    More stability

    Recommends
    Negative Outlook
    Disapproves of CEO
  9.  

    Fast paced environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great flight benefits, diverse employee base, very fast paced, get to work with some very smart people and learn a lot in a short time.

    Cons

    Lots of politics! Full flights so using flight benefits are difficult. Very long hours at office, lots of work trips which are not ideal if you have family with young kids. Compensation is not in line with work hours

    Advice to ManagementAdvice

    Your unions are dictating the future of this company. You need to re-energize your workforce and you need to hold all employees accountable - union and non union. Sleeping on the job should be a terminate on the spot and lose all benefits offense.....maybe then you might get some work done on midnight shifts.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Nice company, but.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter  in  Fort Worth, TX
    Current Employee - Recruiter in Fort Worth, TX

    Pros

    Promote from within before going external

    Cons

    It's not what you know, but who you know

    Advice to ManagementAdvice

    Give employees a real opportunity to advance based on their knowledge and experience.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good Place to learn cutting edge technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Too much challenges, Diverse Environment, Free Hand to learn and implement cutting edge technologies (Depends upon the manager), Inter-company transfers, Great flight benefits, Good Medical Benefits

    Cons

    Work-Life imbalance, Lethargic Management, Salary not up to the market value, Do not have automatic promotion, no increment or hike, less vacation, Old school Mentality

    Advice to ManagementAdvice

    Infuse fresh blood, More employee oriented benefits, increase salary

    Recommends
    Positive Outlook
    Approves of CEO

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