American Airlines

  www.aa.com
  www.aa.com

American Airlines Reviews

Updated November 9, 2014
Updated November 9, 2014
690 Reviews
3.2
690 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
56 Ratings

Review Highlights

Pros
  • Great flight benefits as American has a lot of destinations around the world (in 143 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 31 reviews)


Cons
  • With all the people laid off with flight benefits, not sure you'll really get to use them (in 20 reviews)

  • The senior management is making it very difficult to want to stay (in 20 reviews)

More Highlights

209 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Overworked and undercompensated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources in Fort Worth, TX
    Former Employee - Human Resources in Fort Worth, TX

    I worked at American Airlines full-time (more than 10 years)

    Pros

    Opportunity to move within the company. Most employees are bright, high performers. This is a great learning experience at any level, but move on after a couple of career moves.

    Cons

    Overworked and undercompensated. Travel is the carrot that keeps employees onboard, but it doesn't pay the bills. Benefits are good in comparision. Departmental conflict bog down drag timelines and increase cost in an industry thatg should be operating like a lean mean machine.

    Advice to ManagementAdvice

    Innovate by project, create a cross departmental team and name a leader that reports and is accountable directly to senior managment. That move would save millions.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Great learning and challenging work

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Buyer in Fort Worth, TX
    Former Employee - Buyer in Fort Worth, TX

    I worked at American Airlines full-time

    Pros

    Opportunity to gain experience in various departments
    Responsibility for critical processes
    High visibility
    Great insurance coverage
    Great travel benefits

    Cons

    Long time to reach decisions
    Lots of iterations on presentations
    Pay lower than market

    Advice to ManagementAdvice

    New management now - making difficult culture adjustments

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    It was a great company, filled with great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines full-time (more than 10 years)

    Pros

    Global company, very diverse, lots of opportunity if you are willing to move to where the opportunities are.

    Cons

    Working for an airline is a 24/7/365 job. Very difficult to disconnect.

    Recommends
    Positive Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Sales Support in Dallas, TX
    Current Employee - Director of Sales Support in Dallas, TX

    I have been working at American Airlines full-time (more than 10 years)

    Pros

    Fast pace and no 2 days are the same

    Cons

    Sr mgmt and poor service delivery

    Advice to ManagementAdvice

    improve the culture

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Poor inflight management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Fort Worth, TX
    Current Employee - Flight Attendant in Fort Worth, TX

    I have been working at American Airlines full-time (more than an year)

    Pros

    Flight benefits, health insurance is decent.

    Cons

    Your inflight manager is a member of the union. When you go to your manager with a concern about discipline and they tell you to contact your union, there is a problem. Managers will treat you poorly if you do not support union activities. Managers never return emails. AA medical and your manager will punish you if you get sick. Crew scheduling is easy to work with. Most hotels in DFW area offer substantial discounts for AA/AE employees.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Things are looking up after a decade of turbulence

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines full-time

    Pros

    Great flying benefits
    Good people
    Industry is in good shape after a long time and expected to perform well

    Cons

    Compensation is not up to the market
    Advancement opportunities are mediocre, salary increases are meager

    Advice to ManagementAdvice

    Focus on people, reward performers

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Merger integration not managed well from a workforce perspective

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Pros

    Flight benefits
    Interesting and complex work
    People

    Cons

    Culture - what is rewarded is networking not good work
    Compensation

    Doesn't Recommend
  9.  

    Teamwork

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines full-time (more than 10 years)

    Pros

    Getting to work with some strong hard working people

    Cons

    Shift work affects your personal life.

    Advice to ManagementAdvice

    Consider intentions and commitment to doing a good job.

  10.  

    Stressful at times but rewarding when you can help passengers with their needs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Station Agent in Buffalo, NY
    Current Employee - Station Agent in Buffalo, NY

    I have been working at American Airlines full-time (more than 8 years)

    Pros

    Travel benefits, time off policies

    Cons

    pay---it should be higher for the work we do

    Advice to ManagementAdvice

    pay needs to be higher

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Loved 90 percent of my time here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Dallas, TX
    Current Employee - Flight Attendant in Dallas, TX

    I have been working at American Airlines full-time (more than 10 years)

    Pros

    Travel...time off...flexible schedule which comes with seniority

    Cons

    You see a high salary...but in fact full time flying is only 20 hours a week or about 80 hours a month....

    Advice to ManagementAdvice

    Listen to your employees....we never see you...

    Recommends
    Neutral Outlook
    Disapproves of CEO

American Airlines Photos

Work at American Airlines? Share Your Experiences

American Airlines

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.