American Automobile Association (AAA)
2.8 of 5 267 reviews
www.aaa.com Heathrow, FL 500 to 999 Employees

American Automobile Association (AAA) Reviews

Updated May 12, 2014
All Employees Current Employees Only

2.8 267 reviews

                             

60% Approve of the CEO

American Automobile Association (AAA) President and CEO Robert L. Darbelnet

Robert L. Darbelnet

(73 ratings)

44% of employees recommend this company to a friend
49 Employee Reviews Back to all reviews
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    Worst job I ever had

    Customer Advocate I (Former Employee)
    Tampa, FL

    ProsThere is NO good reason to work here unless you want benefits and even those aren't great.

    ConsWorked as "Customer Advocate" (apparently they don't know the meaning of advocate.) Just laid off in April with 128 other people. Taking road service calls. 5 page script - if you miss one item you fail the call. You are recorded. You are micromanaged to death. You cannot make any suggestions or comments. If you try to go any higher than your supervisor you are written up. There's no advancement. Also calltakers were melding into dispatchers over the past few months. Drivers have quit because they no long pay them for gone on arrival calls. I think drivers have quit or been let go because the wait times have escalated. Used to be within 45 mins - now wait time in most places 1-2 hours. So called "priority" calls (like on the interstate) are no longer a priorty tho they tell you that. Recently had to experience that first hand when broke down in Lakeland (live in Pinellas a 40 min drive). Broke down on interstate. 5 people - two elderly two diabetics. What water we had we put in car. It was rainy, getting dark, no bathroom, no food, no water. Called AAA - said it would be priority. Called an hour later to inquire where driver was and they said were having a hard time finding a driver that wanted to drive to Pinellas. Friend came and picked up the 3 ladies and the men stayed with the car. Ladies waited til driver called at 9:50 saying he would be there soon so we left. They said driver showed up at 10:10 - 3 hours after we called. (we stopped quick to go to use a restroom at a gas station) We got to our street and the tow truck was there. The guys said he drove 80 miles an hour the entire way. I wouldn't recommend anyone working here even if it was the only thing available. The stress is simply not worth it. The money is crap for what you have to go through and do. You have no say - it's just do your job and shut up. I see AAA going downhill- no one needs maps anymore with GPS and everyone can do their own travel arrangements online. Auto Vantage has a much better deal for less price and you get more (150 miles towing, home/car lockout and when you call them they can find you immediately - a technology AAA only has for 2 phone services.) Can't tell you how many calls I took where the member had no clue where they were at and expected us to find them!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    AAA Car Care is a joke for a mechanic, Jiffy Lube is better!

    Car Care Technician (Former Employee)
    Apex, NC

    ProsLifetime AAA membership
    Closed Sunday and holidays
    Uniforms paid after 90 days of service

    ConsVery low pay. Entirely commission based.
    No customers means NO MONEY!
    Bad location for a store
    High expectations for the pay
    Long, boring days
    No holiday pay

    Advice to Senior ManagementTry caring about your employees instead of profits. And stop lying to people and the government and saying you are non-profit. Everyone knows you make millions!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Horrible company since the merger took over!!! They do not value their employees at all.

    Claims Representative (Former Employee)
    Tampa, FL

    ProsLove the employees there. Also, you have some freedom and are not really micromanaged, depending on the manager.

    ConsTerrible benefits, terrible claims handling practices, no training department/plan, dinosaur computer systems, you never have the tools needed to complete your every day job functions, promised things which never happen. Lots of "behind your back" talking by management. TERRIBLE BONUSES! TERRIBLE COMPENSATION!! TERRIBLE HIRING DECISIONS!!!

    Advice to Senior ManagementPay what people are really worth, express interest in those who are of value to the company, reward those who work the hardest for you, hire employees that actually have a brain ... or better yet experience. Oh, and background checks on new hire candidates would be nice too! Half of the people you are hiring have been FIRED from their prior companies and are lying to you about it!!!! Promote within.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    I'd rather be unemployed

    ERS (Former Employee)
    Long Beach, CA

    Prosfree coffee , discounted (barely) membership, lots of free snacks

    Consmanagement/supervisors and the like are all uneducated. training class is super long and tedious & bOOOOring . all they do for 6 weeks in training is tell you how amazing AAA is, and it's not. You don't even get a desk, you have to wipe down a desk with disinfecting wipes before you shift because someone sat there before you, chairs smell because everyone uses them, moral is ZERO. Everyone is scared they're going to get fired - and they usually do. AAA is a money hungry company, once you work there you'll see....Seriously fast food places start more than what you'd make here. Look elsewhere.

    Advice to Senior ManagementWant to be a face that people respect, take some of your "management" money and get some dental work, I've never seen so many missing teeth in my life!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    ERS Field Manager

    ERS Field Manager (Former Employee)
    Charlotte, NC

    ProsGood Training programs, provide a company vehicle

    ConsYou can get fired for wanting to transfer to another Dept.
    One day, everything is fine, the next, you receive a performance warning and are being forced out. HR takes the side of the manager 100%, even if they know the warning is bogus.

    Advice to Senior ManagementUtilize your employee's assets, don't railroad those who want to transfer. Show a little respect for the employee.

    No, I would not recommend this company to a friend

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    Downhill.....John ruined it

    Anonymous Employee (Current Employee)

    ProsHopefully it will return to glory days. PTO is the only decent benefit. Pretty hard to get fired if you do you job, unless it's your business units time to be reviewed by Michigan, then you will get laid off any way

    ConsJohn Tomlin sold out the south! So now the pay, benefits, career opportunity, everything is dismal. Everything ran from north...,.and try don't have a clue. They think we are good at Travel.....lol!!!

    Advice to Senior ManagementPay attention to what departments make money & pay people accordingly. FYI Michigan doesn't always have the right process. Your actually pretty unorganized and useless - thanks again John

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    Bully management, poor team environment

    IOS Developer (Former Employee)
    Heathrow, FL

    ProsPay is good for contractors

    ConsCompany doesn't have a direction on building their products

    Advice to Senior ManagementIf someone quit their job and put their notice to finish in good terms, it looks very bad to terminate their contract right away because of it.

    Flexible hours are also encourage and please add a kitchen space for people to bring their food from home instead buying the food from your cafeteria.

    No, I would not recommend this company to a friend

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    A dysfunctional environment

    (Former Employee)

    ProsMet some very talented people. Unfortunately management discouraged collaboration & friendships.

    ConsWorking for inexperienced, insecure individuals who would rather "rule" the department by keeping all paranoid and on a short leash. (At one point they were actually going to make us raise our hands if we wanted to use the restroom.)

    Advice to Senior ManagementLearn how to manage by being professional. No that doesn't mean go to Macy's and buy another outfit to try and show off your assets. This is not high school. That means stop gossiping/being petty, stop employee favoritism and learn how to build a team of people that want to work hard for you. Empower your employees to provide the best end product, after all you hired them. Provide praise when someone goes the extra mile. And enough with the mind games!

    No, I would not recommend this company to a friend

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    "A Hiring Mill"

    Anonymous Employee (Former Employee)
    Las Vegas, NV

    ProsNone that I can think of.

    ConsThey are constantly hiring and then firing their sales staff and managers. No one stays at this branch for very long. Frequently, customers walk into the branch and ask the sales people, are you going stay with the company? If you enjoy chaos, and constant changing of the expectations, rules and management then you will love it here !

    Advice to Senior ManagementMake a financial investment in your staff and have them mentored properly.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Welcome to AAA. We will take away your breaks & lunches and force OT.BUT we will buy you pizza....everyday of the week.

    Customer Service Representative (Former Employee)
    Grand Rapids, MI

    ProsA paycheck is a nice thing to have. There are people in management that are helpful, but very select few.

    ConsHorrible scheduling-all shift bids are a nightmare. Arranging time off, or a shift slide was like pulling teeth. If you are not a favorite within the company, good luck in any sort of advancement. Forced OT everyday of the week. Phone calls 3 hours before your shift letting you know they were forcing 2 hours of OT before your shift. 10 hour days with only a 5 minute break for the entire day. Being known for roadside assistance, the company has no grief for anything out of your control as far as car problems, or weather. The management has no communication between each other, every "team" is ran differently and between the supervisors, no one knows whats going on. There supervisors are there as soon as something is wrong, but never there when you actual need them. An all around sad work environment.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at American Automobile Association (AAA) reviews and ratings — including employee satisfaction and approval rating for American Automobile Association (AAA) CEO Robert L. Darbelnet. All 49 reviews posted anonymously by American Automobile Association (AAA) employees.