American Automobile Association (AAA)

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American Automobile Association (AAA) Reviews

Updated February 26, 2015
Updated February 26, 2015
80 Reviews
4.0
80 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
80 Ratings

Review Highlights

Pros
  • They also offered 2 days Work From home, that was a great way for Work-life balance (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)


Cons
  • The upper management staff is completely unhelpful (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Highlights

80 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    Friendly staff and lots of growth potential

    Cons

    Ignore this bogus review, it's a filler only.

  2.  

    Nice place to work, job not so nice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative in Costa Mesa, CA
    Current Employee - Claims Representative in Costa Mesa, CA

    I have been working at American Automobile Association (AAA) full-time (less than a year)

    Pros

    Wonderful leaders at this company. Excellent cafeteria for lunches. Building is also very nice.

    Cons

    Overloaded with claims cases. Lots of turnover due to dealing with angy insured.

    Advice to ManagementAdvice

    Less claims per adjuster.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    wonderful company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Agent in Lancaster, PA
    Former Employee - Travel Agent in Lancaster, PA

    I worked at American Automobile Association (AAA) full-time (more than 10 years)

    Pros

    excellent benefits, fun place to work

    Cons

    low pay and that is all that I can really list as a con

    Advice to ManagementAdvice

    I wish I would have never left

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Overall a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Agent
    Former Employee - Direct Sales Agent

    I worked at American Automobile Association (AAA)

    Pros

    Enjoyed most of the people I worked with, each day is different, good benefits

    Cons

    Lots of new people, older systems, not quick to make changes when needed

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Excellent Team Work and Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Helpdesk Analyst in Charlotte, NC
    Former Employee - Helpdesk Analyst in Charlotte, NC

    I worked at American Automobile Association (AAA)

    Pros

    Great Pay, Schedule and benefits

    Cons

    Working on call for weekend rotation

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great company to work with!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Maintenance Technician in Monterey, CA
    Former Employee - Maintenance Technician in Monterey, CA

    I worked at American Automobile Association (AAA) part-time (less than a year)

    Pros

    Great benefits, great people to work with, boss was very thoughtful, very caring for their subordinates, have all the annual leave, and sick leave credits.

    Cons

    I am satisfied with this company. I just need to take care of other personal stuff and need to take a break from work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Roadside Assistance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Receiver in Burbank, CA
    Former Employee - Receiver in Burbank, CA

    I worked at American Automobile Association (AAA)

    Pros

    Shift differential pay, good staff, mostly organized, good days off when asked for.

    Cons

    Locations for me to work at were too far from home. Even though I was in the middle of both, commuting to these locations was a hassle.

    Advice to ManagementAdvice

    Making sure you keep your team motivated was crucial for me, and one only one of the two managers I worked with did that. Additionally, approve days off in advance versus waiting till the last minute. This way, people can give their job the same priority you expect it to receive.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Insurance Agent in Town and Country, MO
    Current Employee - Direct Sales Insurance Agent in Town and Country, MO

    I have been working at American Automobile Association (AAA)

    Pros

    Flexible. Stable. Advancement opportunities. Great people.

    Cons

    Pay is a little on the low side for the work.

    Recommends
    Positive Outlook
  10. 2 people found this helpful  

    Call Center - We're helping motorists 24/7!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center in New York, NY
    Current Employee - Call Center in New York, NY

    I have been working at American Automobile Association (AAA) full-time (more than a year)

    Pros

    I've been here for two years now. Started P/T - now I'm full time for benefits. Great training class! I've helped a lot of people across the USA - mastered searches on Google maps, auto care, lodging, membership benefits. There is a 401K matching program, dental / medical, and now a retirement pension! Co-workers are friendly, but there is never time to mingle. Most of the Supervisors are great! We get two 15 min. breaks and a 30 min lunch.

    Cons

    I sit with my head attached to a phone for 7.5 hours. I've gained 45lbs in my first 6 mos. The calls come non-stop with a loud beep in between. Certain supervisors yell @ counselors across the room. Calls can be stressful when drivers are in danger. Sometimes its hard to sleep at night.

    Advice to ManagementAdvice

    Set us up (in the future) so we can assist members with roadside calls from home. I need to get out of that chair.
    Allow a casual dress day.
    -or at least sneakers under our desk (no one sees our feet).

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at American Automobile Association (AAA) full-time (more than 8 years)

    Pros

    There is lots of room for growth of you play your cards right. I started at 13 an hour at the bottom and now at over 50k in just a few years. Great people if your a people person...

    Cons

    Lots of work! Dealing with members can be difficult but that's anywhere you go. I think of it as job security. There can be a lot of gossip if you allow yourself to get involved with it. Almost like high school... once your on their bad side you may as well start looking for another job...

    Recommends
    Positive Outlook
    Approves of CEO

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