American Automobile Association (AAA) Reviews

Updated July 24, 2015
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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
19 Ratings

Pros
  • Good work life balance and great snacks (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)

Cons
  • No support from upper management (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Pros and Cons

62 Employee Reviews

Sort: Popular Rating Date
  1. Good place of employment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    good pay, nice benefits, nice structure

    Cons

    no support from upper management


  2. Insurance Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good company caring about their employee

    Cons

    Location is in Walbut creek, it is more convenient to select nearest location to live


  3. Business analyst

    Former Employee - Anonymous Employee in Walnut Creek, CA
    Former Employee - Anonymous Employee in Walnut Creek, CA

    I worked at American Automobile Association (AAA)

    Pros

    Good work life balance. Benefits. Perks and cafeteria. Lots of growth opportunities

    Cons

    Not organized. Very outdated with technology.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great Place to Work, Great Pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Marketing Intern in Dearborn, MI
    Current Intern - Marketing Intern in Dearborn, MI

    I have been working at American Automobile Association (AAA) as an intern (Less than a year)

    Pros

    -Training -Pay -Friendly Co-workers -Opportunity to grow -Opportunity to meet upper management/executives

    Cons

    -older demographic of people -conservative views -limited views -hesitant to change of old ways


  6. Admin Assistant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Great overtime opportunities and benefits

    Cons

    Great place to work, more opportunites for growth..


  7. Helpful (1)

    Business Intelligence Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Intelligence in Tampa, FL
    Former Employee - Business Intelligence in Tampa, FL

    I worked at American Automobile Association (AAA) part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good colleagues and people to work with

    Cons

    Salary not high for many


  8. Helpful (2)

    Property adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Adjuster in Southfield, MI
    Former Employee - Property Adjuster in Southfield, MI

    I worked at American Automobile Association (AAA)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Management is involved and cares about you.

    Cons

    Not real flexible on your schedule.


  9. Helpful (1)

    Rewarding, knowledgable, and all around great place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    There is lots of opportunity to grow in this company. You learn new things and staff is very friendly.

    Cons

    I don't have any cons at working for this job.


  10. Helpful (2)

    Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instructional Designer in Coppell, TX
    Current Employee - Instructional Designer in Coppell, TX

    I have been working at American Automobile Association (AAA) full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Pay is good, room for advancement if you're willing to work hard, promote from within, flexible hours and supportive management

    Cons

    Upper management tends to punish everyone for actions of a select few

    Advice to Management

    Address issues with specific employees instead of changing policy or procedure for everyone


  11. Helpful (1)

    Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Like the direction of company. The team is dedicated to creaing customer servce excellence. You can make a career here

    Cons

    Some positions need to be compensated at a higher level and provided a revised bonus structure



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