American Automobile Association (AAA)

  www.aaa.com
  www.aaa.com

American Automobile Association (AAA) Reviews

Updated December 18, 2014
Updated December 18, 2014
337 Reviews
3.0
337 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
103 Ratings

Review Highlights

Pros
  • They also offered 2 days Work From home, that was a great way for Work-life balance (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)


Cons
  • The upper management staff is completely unhelpful (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Highlights

39 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Fun workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Car Broker in Phoenix, AZ
    Current Employee - Car Broker in Phoenix, AZ

    I have been working at American Automobile Association (AAA)

    Pros

    No micro management, promotes individual style

    Cons

    Paid holidays would be nice

    Advice to ManagementAdvice

    Keep doing what you are doing, great management

    Recommends
    Positive Outlook
  2.  

    Very good company to work for if you want to be in insurance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Service Specialist in Las Vegas, NV
    Current Employee - Claims Service Specialist in Las Vegas, NV

    I have been working at American Automobile Association (AAA) full-time (more than an year)

    Pros

    They offer lots of support.
    The training program is very comprehensive.
    They focus on employee development/advancement.
    They value their employees.

    Cons

    Workload can be slightly overwhelming during very busy times of year.
    Can be difficult to get approved to take your PTO days, unless you are able to request well in advance.

    Recommends
    Positive Outlook
  3.  

    I loved working for AAA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Sales Agent in Indianapolis, IN
    Former Employee - Insurance Sales Agent in Indianapolis, IN

    I worked at American Automobile Association (AAA) full-time (less than an year)

    Pros

    The work life was nice. Everyone was very kind and patient with me. The leadership was perfect for the position.

    Cons

    Unfortunately I think they could work on their training tactics a little more.

    Advice to ManagementAdvice

    please focus on better training for new employees.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    AAAEC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Specialist
    Current Employee - Branch Specialist

    I have been working at American Automobile Association (AAA) part-time

    Pros

    I love my job. The company is great and there are always ways to exceed your own goals. I hope to be there for life and I can't see any problems.

    Cons

    I do not see any cons.

    Advice to ManagementAdvice

    Management needs to take pressure off of their new associates. This high pressure causes potential employees to buckle and quit

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    An ok job i guess

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    easy money overtime available o

    Cons

    angry customers working every weekend

    Advice to ManagementAdvice

    n/a

  7.  

    Working with AAA you feel like part of a family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Service Agent in Susanville, CA
    Former Employee - Sales and Service Agent in Susanville, CA

    I worked at American Automobile Association (AAA) part-time (more than an year)

    Pros

    The company provides ongoing training and cares about its employees. AAA helps you grow so that you can promote. The management is flexible with its employees and supports the personal/familial needs of its employees. Everyone works as a "team" within the office.

    Cons

    Quick turn-around in management. Within the two years of employment, there was three changes in management.

    Recommends
  8.  

    Great company, with great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Glendale, AZ
    Current Employee - Anonymous Employee in Glendale, AZ

    I have been working at American Automobile Association (AAA) full-time (more than 5 years)

    Pros

    The biggest pro is the people that CSAA attracts and retains. Cooperative, friendly and team oriented -- the company does a very intentional job of maintaining this over time. The benefits are excellent as are the policies for work hours and to teleworking.

    Cons

    Leadership always seems to be lacking or handled by committee. Things can move at an excruciatingly slow pace.

    Advice to ManagementAdvice

    Vision is great -- the company always has a great vision. The company appears to completely lack published strategies to reach those vision goals. Build and publish strategies, guidelines, and chains of accountability for their execution.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    AAA travel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Counselor in Draper, UT
    Current Employee - Travel Counselor in Draper, UT

    I have been working at American Automobile Association (AAA) full-time (more than an year)

    Pros

    Training is really great and extensive

    Cons

    Hours are not flexible and no work/life balance

    Advice to ManagementAdvice

    Stay focused on promoting from within.

    Recommends
    Approves of CEO
  10.  

    My experience at AAA was phenomenal.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in Dearborn, MI
    Former Employee - Member Service Representative in Dearborn, MI

    I worked at American Automobile Association (AAA) as an intern (less than an year)

    Pros

    This company has great employees. They are great team players and they also have excellent customer service skills. Company knowledge and great performance is a must while working there. In addition you must value yourself and others, be consistent, proactive, polite, and know how to work in a team and on your own. Compensation was great.

    Cons

    In every company there is room for improvement. My training went by really fast, I never had the ability to move up because it was my first summer job. I also think because if the economy at the time they had to let most of us go.

    Advice to ManagementAdvice

    Even though you may have a busy schedule, do not rush through training. I was compensated very well there and I also enjoyed my time here. It is one out of two jobs that I am mostly proud of.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Five-Star help desk service to AAA employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Servce Desk Coordinator I in Glendale, AZ
    Current Employee - IT Servce Desk Coordinator I in Glendale, AZ

    I have been working at American Automobile Association (AAA) full-time (less than an year)

    Pros

    All things are looking up so far.

    Cons

    No any cons so far.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook

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