American Cancer Society

www.cancer.org

American Cancer Society Reviews

Updated January 29, 2015
Updated January 29, 2015
484 Reviews
3.2
484 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Cancer Society CEO John R. Seffrin
John R. Seffrin
256 Ratings

Review Highlights

Pros
  • ACS offers really good hours which gives you the ability to have true work/life balance (in 34 reviews)

  • Each day you feel like you are making a difference in the lives of others (in 32 reviews)


Cons
  • We work when the volunteers can help us, so work life balance can be difficult (in 54 reviews)

  • No work life balance and low pay for amount of work/hours required to work (in 19 reviews)

More Highlights

265 Employee Reviews Back to all reviews

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  1.  

    ACS is committed to eliminating cancer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Cancer Society full-time (more than 5 years)

    Pros

    I've been fortunate to grow my career with this company, starting at the front-line and working my way up through several roles to my current position. Many of the criticisms I've been reading do not reflect my experiences with ACS, which is staffed by some of the kindest, results oriented, mission-focused individuals I've ever known. As with any company, opportunities to advance are not given to you, but must be earned, and you must create opportunities to demonstrate your skills even when those opportunities don't seem to exist. In addition to the positive relationships with colleagues, this company offers excellent benefits. Unlike some, I don't have an issue with CEO pay in general. As one of the largest non-profits, we don't pay our CEO as much as most (though his effectiveness given his salary is arguable). I think you get what you pay for.

    Cons

    You'll make more money working for a for-profit, though the pay is competitive in the non-profit space. The organization has undergone a tremendous amount of change in the past 4 years (organizational consolidation, multiple department re-orgs) which has led to a sense of aimlessness due to relatively poor communication around larger organizational decisions and current state. In one moment, messages from executives indicate that things seem to be on the rebound, and in the next moment, we're in dire financial straits, which leads to a sense of employee panic about their own place in the org, their job stability, and the overall outlook for the future.

    Advice to ManagementAdvice

    Internal and external communication is a mess. Pay attention to the voice of the employee and implement feedback where you can. I'm excited that a new CEO will soon bring a fresh vision to this awesome brand, and will remind the company's employees, and the world, of all that the American Cancer Society is capable in the 21st century.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Navigator
    Current Employee - Patient Navigator

    I have been working at American Cancer Society full-time (more than 5 years)

    Pros

    Great work life balance. Time off. Flexible schedules. Independent. Proud of the work you do. Making a difference

    Cons

    there has been been changes over the last year and many layoffs. This has created a lot of uncertainty and anxiety about whether we will have a job in 6 months

    Recommends
    Negative Outlook
    Disapproves of CEO
  3.  

    Has potential to be a great employer but many things need changed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Income Development Representative in Detroit, MI
    Current Employee - Income Development Representative in Detroit, MI

    I have been working at American Cancer Society full-time (more than a year)

    Pros

    Time off is the best I have ever had. You are not micromanaged, and you set your own schedule based on volunteers needs and it is flexible. Working with passionate volunteers is the best part of the job.

    Cons

    Now the bad....Training is the worst that I have experienced, and I used to be a trainer for other companies so I know what it should look like. There are way too many 'Seniors, Directors, Chiefs' but not enough people actually in the field supporting the mission. The organization is extremely large, but the most disorganized. Training and resources never come out before the change, plans are rarely implemented, and deadlines are thrown on you last minute. The pay is extremely low for the things that field staff do on a daily basis especially when you see other staff partners salaries. And they use so many different systems that are outdated and inefficient.

    Advice to ManagementAdvice

    ASK for feedback from your field staff partners. Send out an employee satisfaction survey a few times a year and LISTEN to what is being told. The turnover rate is extremely high and it's for a reason. The pay is pathetic for Relay staff and yet they are the ones bringing in the most funds. They work the crazy hours, become the only ACS staff in the majority of the communities, and deal with so many other things outside of their job description, and so much more, the pay should be fair.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    "Long Hours, No worklife Balance, Management stinks"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist, Relay for Life
    Current Employee - Specialist, Relay for Life

    I have been working at American Cancer Society full-time (less than a year)

    Pros

    Met great volunteers and felt great after an event was complete. Benefits are great. Great opportunity to meet community leaders in your area.

    Cons

    LONG hours. Not just the normal 60-65, it would get into the 90 hours a week and NO flex time. Barely had time to eat most days. Work-life balance is nonexistent. Blame always comes to you, the internal pressures are so hard that even the volunteers feel the pressure because management is so rough. Management has no positive way of encouraging. Only adding more pressure which causes more stress on specialists. I was bullied by another in office manager.

    Advice to ManagementAdvice

    Stop telling staff to "prioritize". We would prioritize every day and still would not have time to take off a day when work hours exceeded an ungodly amount. Know that THESE ARE VOLUNTEERS and they are TIRED. Turnover rate is so high for a reason. Negative ways of "encouraging" staff, always hearing how I was not doing my job well, and internal office bullying made (and is still making - until I quit soon) my life a nightmare.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Mixed experience-great environment, mission, but not as much of a work-life balance as there needs to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Staff in Seattle, WA
    Current Employee - Field Staff in Seattle, WA

    I have been working at American Cancer Society (more than a year)

    Pros

    Great co-workers and people really believe in the mission. Benefits are not bad. Great vacation time off right from the start and grows quickly.

    Cons

    High level management is really out of touch with the rank and file. No work life balance in many positions. Pay is not good for the hours worked. Not nearly enough recognition by managers of the good work staff are doing. Whatever you are doing, it is not good enough, and you need to be doing more. But, more still isn't enough.

    Advice to ManagementAdvice

    Get more connected to the rank and file employees. Encourage a work-life balance and allow and promote flexible working options.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Tough hours, good work, little work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Cancer Society full-time (more than 3 years)

    Pros

    The mission is incredibly important, and there are so many rewarding moments. Meet many people in the community, build many relationships.

    Cons

    Long hours, little work life balance, a lot of favoritism that limits the ability to move up and progress professionally unless you have the right "friends up top".

    Advice to ManagementAdvice

    Consider skills and abilities when working with employees, not just who has the right connections. Trust employees and understand that they have lives that need tending, and in order to produce the best work sometimes you must give priority to your employee's personal lives.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Overall loved the experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Special Events Coordinator in San Diego, CA
    Current Employee - Special Events Coordinator in San Diego, CA

    I have been working at American Cancer Society

    Pros

    compensation, perks, working with a positive team

    Cons

    inefficient, lack of structure, training

    Recommends
    Positive Outlook
  9. 1 person found this helpful  

    It's been delightful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Resource Specialist in Austin, TX
    Current Employee - Patient Resource Specialist in Austin, TX

    I have been working at American Cancer Society

    Pros

    You work with great people

    Cons

    Caseload can keep you busy if you don't keep up, they have a weird "sick time" policy where you can't have "unscheduled absences" more than twice in a "rolling quarter", Full-Time is actually only 37.5 hrs a wk so you get paid less

  10.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Atlanta, GA
    Current Employee - IT Manager in Atlanta, GA

    I have been working at American Cancer Society full-time (more than 10 years)

    Pros

    cause, people, culture, work/life balance, flexibility

    Cons

    Some confusion during light restructure though. Not enough growth opportunity. Non-profit level salaries

    Advice to ManagementAdvice

    people are your best asset. take care of them.

    Recommends
    Positive Outlook
  11.  

    Nice team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Cancer Society

    Pros

    Really nice team
    Environment. Exciting fun work

    Cons

    Low pay. Some young people promoted too fast

    Advice to ManagementAdvice

    On the job training for certain jobs

    Recommends
    Neutral Outlook
    Approves of CEO

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