American Cancer Society

  www.cancer.org
  www.cancer.org

American Cancer Society Reviews

Updated October 30, 2014
Updated October 30, 2014
467 Reviews
3.2
467 Reviews
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American Cancer Society CEO John R. Seffrin
John R. Seffrin
250 Ratings

Review Highlights

Pros
  • ACS offers really good hours which gives you the ability to have true work/life balance (in 34 reviews)

  • Each day you feel like you are making a difference in the lives of others (in 32 reviews)


Cons
  • We work when the volunteers can help us, so work life balance can be difficult (in 54 reviews)

  • No work life balance and low pay for amount of work/hours required to work (in 19 reviews)

More Highlights

73 Employee Reviews Back to all reviews

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  1. 6 people found this helpful  

    Too much disconnect between those making the decisions and those making the money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Relations
    Former Employee - Community Relations

    I worked at American Cancer Society full-time (more than an year)

    Pros

    Flexible with schedule
    Inspiring mission
    Meeting/working with great volunteers

    Cons

    Work-life balance
    Unrealistic fundraising expectations/quotas
    Clique-ish management
    Disconnect between upper leadership and those in the field

    Advice to ManagementAdvice

    Take some time to understand how your fundraisers and volunteers operate. Implementing policies solely based on saving money is not always a good move. Trust your employees and volunteers to make good decisions as well-not everything has to be a corporation-wide policy.

    Transformation was very difficult to go through, without knowing what direction the company was going and trying to explain (or hide) that from volunteers. Having to reapply for your own job was a humiliating process.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 7 people found this helpful  

    Running straight into the ground

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relay Specialist
    Current Employee - Relay Specialist

    I have been working at American Cancer Society full-time (more than 5 years)

    Pros

    Important mission finding a cure for cancer
    Lots of truly dedicated people
    Decent benefits especially a very generous amount of PTO

    Cons

    Long hours and very poor work-life balance
    Low pay
    Frequent nonsensical reorganizations
    Bloated management especially at the upper levels
    Political correctness run amock in too many areas

    Advice to ManagementAdvice

    How about cutting some of your bloated executive salaries instead of laying off more people who do the actual work? This place is so management-heavy it makes the federal government seem well run.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Worst professional experience of my career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Paralegal in Oklahoma City, OK
    Former Employee - Paralegal in Oklahoma City, OK

    I worked at American Cancer Society full-time (less than an year)

    Pros

    ACS helps so many people.

    Cons

    The management is out of state and the people who are in charge of the legal section are unfortunately not helpful on a good day and the rest of the time just flat out hateful. It is an unfortunate situation where bullies are in charge.

    Advice to ManagementAdvice

    If different employees have the same problem - the common denominator is the management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Overall, NOT good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fundraiser in New York, NY
    Former Employee - Fundraiser in New York, NY

    I worked at American Cancer Society full-time (less than an year)

    Pros

    VERY attractive and sexy girls!

    Cons

    Dealing with clique-ish co-workers with horrible work ethics.

    Advice to ManagementAdvice

    Keep QUALITY and INTELLIGENT workers and don't be fooled by clique-ish colleagues who form alliances to ostracize an employee because that person is smarter, works harder and IS much better than ALL of them combined!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Sinking ship....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Income Development Representative
    Current Employee - Income Development Representative

    I have been working at American Cancer Society full-time (more than an year)

    Pros

    Many employees are committed to the cause, you get to meet a lot of wonderful volunteers.

    Cons

    The organization is grossly mismanaged, it is truly astounding that an organization of this scope has no CRM system. Since each department is run so autonomously, there is little to no communication about what is going on in other areas of the organization. Employees are underpaid and overworked, and constantly asked to do and give more with no support or appreciation, morale seems to be at an all time low. Management seems to want to maintain the status quo, and does not foster honest and open dialogue, and in the end seems completely tone deaf to what is actually going on in the communities they serve. Goals come down from national who have no idea what the reality or needs are of the volunteers on the ground. It is also very hard to see where all the money raised goes, since services have been cut to virtually nothing, I guess it goes to salaries of upper management.

    Advice to ManagementAdvice

    Listen to the front line staff who are working in the communities. Appreciate your staff and volunteers, stop viewing them as simply cash cows. If you invest in developing your employees and treat them with respect, maybe people will stay longer than a year or a season.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Corporation First!! Non-Profit Second!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Event Manager in Napa, CA
    Former Employee - Senior Event Manager in Napa, CA

    I worked at American Cancer Society full-time (more than 3 years)

    Pros

    Great volunteers to work with.

    Cons

    Extremely long hours for very little pay. Employees are treated as though they are expendable! Horrible management. Pay is horrible while the CEO makes close to two million a year. Donor dollars are spent without any thought. They talk about eating healthy, but at all the all day meetings the only thing they provide to eat is candy and chips. A majority of the employees are grossly overweight. Overall a very unhealthy place to work, mentally and physically.

    Doesn't Recommend
    Disapproves of CEO
  8. 6 people found this helpful  

    There is NO transparency, hasn't been any and won't be any...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Vice President in Atlanta, GA
    Current Employee - Senior Vice President in Atlanta, GA

    I have been working at American Cancer Society full-time (more than 5 years)

    Pros

    Excellent vacation time and benefits

    Cons

    In 2010, InfoCision secured $5.3 million for the American Cancer Society, the largest health charity in the U.S. Yet according to the Society’s government fillings, InfoCision kept 100 percent of the funds it raised, plus $113,006 in fees from the Society.
    What is worse is that the Bloomberg report claims the charities actually encouraged InfoCision telemarketers to lie to constituents about what percentage of their gifts would go directly to the charities. InfoCision scripts that both the American Diabetes Association as well as the American Cancer Society had approved instructed InfoCision solicitors to answer, when asked by potential donors, that at least 70 percent of the money raised will be used for charitable purposes. However, in documented contracts with InfoCision that same year, both nonprofits said they expected that InfoCision would keep more than 50 percent of all the funds it collected during the campaign as payment for services.
    The above information has been verified by the Giving Institute in an article written by Robert I. Evans & Avrum D. Lapin ofThe EHL Consulting Group, Inc.

    Advice to ManagementAdvice

    Lift the curtain, come clean about your dealings or shut it down.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Great Cause - Total Scam

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Cancer Society

    Pros

    Volunteers are very passionate. They
    make ACS look like what it really is on the inside.

    Cons

    Most of the money is used on salaries and everything else and not the actual cause. I felt horrible collecting money from volunteers who believe in ACS's cause. All the money is spent on advertising and information that people can easily look up for themselves. They are stingy spending money on cancer patients and volunteer appreciation, but, are wasteful when it comes to ordering food for meetings or other in-house events. I never witnessed so many managers abusing their cards on buying lunches whenever meeting with other managers. Not even in for-profit companies. They would smile in front of vounteer's faces, but, talk about them as soon as they turned their backs. They try to promote health, nutrition, and cancer awareness among the employees, but, have obese managers with bad attitudes, asking you to order them lunch all the time and you have to take your own vehicle. Management comes down hard on the office employees and are quick to point fingers and place blame whenever they make mistakes. I really feel the volunteers are the hardest workers and they do everything for free, while actual ACS employees and management's pockets are full and they get to enjoy very good benefits that most honest businesses can't provide. Event managers complained about petty things during every weekly meeting and it was always about money. So sickening. Never talked about cancer patients or anything of that nature -- it was all about MONEY, MONEY, MONEY. Just working there, I seen what a scam it is. It's all smoke and mirrors. They use cancer patients as their way to lure those in who have lost loved ones or who are battling with cancer themselves, as a way to generate money to fill their pockets. Sure, they teamed up with Kaiser. It makes everything look legit, right? Well, Kaiser, just like the big Pharmaceutical companies aren't interested in keeping you healthy - it doesn't generate money.

    Advice to ManagementAdvice

    Stop spending hard-earned money by generous donors on frivolous things. Stop lying to the public. Own up to your own mistakes and stop pointing fingers. In the end, I hope you'll have a good conscience about the evil you participated in.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 8 people found this helpful  

    Terrible environment, inefficient and unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at American Cancer Society full-time (more than an year)

    Pros

    Because the organization is so large, there is the ability to grow and change roles. Also, great benefits.

    Cons

    The work environment is marked by a low level of professionality, with much more attention paid toward maintaining the status quo and following convoluted corporate procedures than toward doing quality work. A highly noticeable amount of the work produced is plainly sloppy and, even though there is a great amount of attention to procedure, the organization is quite disorganized. Lower level staff are also paid so horribly that they are happy to get a cost of living raise after years of frozen salaries. After a multi-year reorganization process, many staff are decidedly uncooperative unless there is political gain to be made from a relationship.

    Advice to ManagementAdvice

    Some positive changes have been made at the top of the organization, but a significant percentage, if not a majority, of staff are demoralized after years of restructuring and communication from top level staff that largely comes off as canned and disingenuous. A lot of attention needs to be paid toward improving morale and, to be effective, work needs to be done to come off as real and caring about staff and the organization. Providing professional development opportunities wouldn't be a bad idea either. ACS will always have plenty of staff who are there primarily because they simply want to dedicate themselves to fighting cancer, but even these staff will fall into habit and/or frustration if they are not cultivated. To truly grow as an organization, ACS also needs to focus on being innovative and taking risk, something it has seemed very adverse to doing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    No Room For Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Patient Navigator in Austin, TX
    Former Employee - Patient Navigator in Austin, TX

    I worked at American Cancer Society full-time (less than an year)

    Pros

    Generous time off, learn how to survive petty office politics

    Cons

    Call center, you will be ostracized if you don't drink the Kool-Aid

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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