American Cancer Society
2.9 of 5 391 reviews
www.cancer.org Atlanta, GA 1000 to 5000 Employees

American Cancer Society Reviews

Updated Jul 2, 2014
All Employees Current Employees Only

2.9 391 reviews

                             

62% Approve of the CEO

American Cancer Society CEO John R. Seffrin

John R. Seffrin

(218 ratings)

43% of employees recommend this company to a friend
60 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Worst place I've ever worked

    Anonymous Employee (Former Employee)
    Roanoke, VA

    ProsMission (but there seems to be a lack of concern for it by management)

    ConsEverything else - I've worked in nonprofits over 15 years and this is by far the worst.
    Terrible management
       Lack of direction
       Incompetent
       Lack of care for the mission
    Poor work/life balance
    Low pay
    Terrible benefits

    Advice to Senior ManagementThe organization needs all new management

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Mission Delivery (i.e. services to cancer patients) is in 'free fall' - we need new leaders who have vision/ integrity!

    Senior Director (Current Employee)

    ProsProviding hope and meeting all the needs that cancer patients have is a mission worthy of high praise!

    ConsOur leaders have abandoned cancer patients to myopically pursue dollars for themselves and keep eliminating patient service programs to save dollars (which will lead to an end game - where they are rich and ACS is just one big marketing and revenue generation endeavor that will collapse on itself - because the public will realize what ACS has become simply about the money.

    Advice to Senior ManagementAll of upper management should retire now, while ACS still has some integrity/ dignity left.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Disappointing

    Anonymous Employee (Current Employee)

    ProsThe cause is awesome, the leadership is weak and in denial

    ConsArchaic management with weak skills and a just donate me money attitude

    Advice to Senior ManagementRestructure your upper management and remove those that have watched as the worker bees have been released and removed because of weak management and upper management protection of their own jobs through transition. You are top heavy and weak with unskilled management will soon topple, then you will see what transition is truly about. It sad that some many people are suffering while you flounder in outdated ideas and good ole boy ways.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    2 people found this helpful  

    It's all about the money

    Anonymous Employee (Current Employee)

    ProsNot hard work, coworkers were nice.

    ConsIt is not about your talent, it is about who you know for contributions.

    Advice to Senior ManagementSpend the money on cancer not pensions for white men

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Job seekers beware!

    Anonymous Employee (Current Employee)

    ProsThe mission, patients and the volunteers.

    ConsTransformation has destroyed employee moral.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Miserable management

    Anonymous Employee (Current Employee)
    Jacksonville, FL

    ProsThe passion and commitment toward the mission
    Field and office support staff are excellent

    ConsThe worst and most overpaid executive leadership anywhere in the world. Yes, I said anywhere in the world. They're greedy, old-school, deceptive, and the most back-stabbing bunch. And don't try to have an innovative idea or challenge something that just isn't working, they don't like that.

    Advice to Senior ManagementStep down,!!! Reverse this transformation that has doomed us and doomed any cancer patient looking to is for help.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Great cause but disappointed to see a lot of donor dollars (including mine) wasted due to poor management, and processes

    Anonymous Employee (Former Employee)

    ProsThe cause is great and the work life balance was OK, depending on who you were.

    ConsNo one (directors, vps) want to make a decision. So projects and process fall to the wayside. Things that should take a month literally takes 1 - 1.5 years to complete. Money is lost a thousand times over (which these are donor dollars in my opinion and every dollar that can be save can be spend on fighting cancer and not providing my best friend a job). You are not promoted or given an opportunity based on your performance but simply based on your relatiionshp. I have seen highly talented people let go because they wanted to make good changes, and other employees kept that can't evey do their basic job functions), which to me means leardship wants job security). I have seen some employees be given direction from 5 people at times so you never know which to do, they ended up doing it 5 different ways to please everyone to avoid complains and loosing there job (totally inefficient). After seeing all of the waste and lack of process (waste) , lack of decision making, I not only would not recommend anyone to go there, but would find another organization to donate my time and money to that fights the same fight.

    Advice to Senior ManagementNot making a decison is to make a decision......often times the one you least want. Don't waste donor's money.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Great mission, worst management ever!

    (Current Employee)
    Atlanta, GA

    ProsMy co-workers, the dedicated volunteers.
    They didn't make us come to work during inclement weather (for once).

    ConsPretty on the outside, ugly on the inside. No values.
    Low salaries for the amount of work/tome is asked.
    No raises, except upper mangement
    No incentives other than threats and "performance programs" if we don't meet our "quotas"
    Transformation and restructuring is a big joke, ACS will never be a trustworthy organization again.
    Not good stewards of donations, they go to pay executives salaries and to foot the bill for their travel and expensive hotel rooms and limos
    Upper management are micro managers with little to no skills other than for BS and back-stabbing
    Very political leadership structure, top heavy with no connection further down
    No resources or recourse for conflict resolution or workplace bullying
    non- management employees have no rights or path toward advancement

    Advice to Senior ManagementAsk staff what THEY want and make it SAFE for them answer honestly. And actually implement it, don't just gather data. Don't track our 'anonymous' responses to company surveys. Give us a real voice in shaping the future of ACS. There's too much retaliation for those challenge you. pay attention to workplace bullies, it's out of control!!

    And for God's sake ... Staff HATE the insincere, obligatory office birthday celebrations. If we wanted to eat birthday cake with you or a roomful of coworkers, we'd invite you to our personal birthday parties. AWKWARD!!! Stop forcing the office birthday parties on us. UNCOMFORTABLE. Give us cash or gift cards instead with a nice card and leave us alone to decide if we want people to know it's our birthday.

    Watching a full season of Undercover Boss might give you some insight on how to treat people, and have more empathy for what the real people of ACS are going through in life.

    Do you even know how many staff are current cancer patients or survivors of less than 5 years? Want to inspire staff to meet their goals, do something that actually benefits staff.

    No, I would not recommend this company to a friend

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    4 people found this helpful  

    A leader of non-profits in the midst of freefall!

    Anonymous Employee (Former Employee)

    ProsThe work is very satisfying, working with patients, working with awareness events, the gala, relay, and making strides are all phenomenal events to work with and support. Employees bring passion, friends and family to volunteer.

    ConsManagement is eliminating all local support. Community Outreach has begun taking the route of call centers in other regions of the country. It is significantly impacting success/donations in a negative way. I see quality of support/care to the patient declining, and the tides are turning to a research only based organization. How long until Hope Lodge is dismantled? We don't know but I do know the plans are in the works to "consolidate" Hope Lodge, put caregivers in hospitals and eliminate local offices for Look Good/Feel Good (wig/make-over) programs and other similar activities.

    Advice to Senior ManagementYou never considered the "hands on" of employees that would visit constituents and corporate donors/fundraisers on their own time to support fundraising efforts, and encourage more participation. This hands on touch is critical to achieving top customer service. Even the interns that were once promised a job at the end (working for free busting their backs) have no job at the end, but still expected to pull those 50-60 hour unpaid weeks. Where it is good to support the cause, the most dedicated are being taken advantage of.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    DO NOT WORK FOR ACS!!!!! Money raised pays higher ups salaries!!!!!!!!!

    Special Events Manager (Current Employee)

    Pros-Tons of free goodies like cups, shirts, magnets and pens/pencils

    Cons-Horrible pay
    -All ACS cares about is money that goes to some mystery bank account to pay for all the higher ups salaries
    -No work life balance-60-70 weeks

    Advice to Senior Management-Pay your staff better so they stay longer than 1 year
    -Treat them as if they matter
    -Relay is old news
    -Needs new events

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at American Cancer Society reviews and ratings — including employee satisfaction and approval rating for American Cancer Society CEO John R. Seffrin. All 60 reviews posted anonymously by American Cancer Society employees.