American Cancer Society

  www.cancer.org
  www.cancer.org

American Cancer Society Reviews

Updated December 19, 2014
Updated December 19, 2014
467 Reviews
3.2
467 Reviews
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American Cancer Society CEO John R. Seffrin
John R. Seffrin
249 Ratings

Review Highlights

Pros
  • ACS offers really good hours which gives you the ability to have true work/life balance (in 34 reviews)

  • Each day you feel like you are making a difference in the lives of others (in 32 reviews)


Cons
  • We work when the volunteers can help us, so work life balance can be difficult (in 54 reviews)

  • No work life balance and low pay for amount of work/hours required to work (in 19 reviews)

More Highlights

98 Employee Reviews Back to all reviews

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  1.  

    The Titanic of the Non-Profit World

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Resource Specialist in Austin, TX
    Current Employee - Patient Resource Specialist in Austin, TX

    I have been working at American Cancer Society full-time (more than 3 years)

    Pros

    Somewhat flexible hours, ample PTO, mission-driven organization, clean facilities

    Cons

    The directors at the Patient Service Center are out of touch with the needs of the call-center staff. Low pay for those with advanced degrees. I worked at the American Cancer Society for 3 years at both the Patient Service Center and the Quitline (quit smoking program). The Quitline seemed well organized, structured and stable. The Patient Service Center felt more like a sinking ship. Constant turnover surrounded by lay offs and constantly changing policies led to a feeling of helplessness and chaos. I left on a Monday afternoon and never came back.

    Advice to ManagementAdvice

    Listen to your front-line staff. Offer schedule changes when needed. Do not appear untouchable or distant.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Not as good as it seems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Resource Specialist
    Current Employee - Patient Resource Specialist

    I have been working at American Cancer Society full-time (more than an year)

    Pros

    Great co-workers, nice managers, helping patients, don't take work home, good experience.

    Cons

    Low pay with empty promises about raises, opportunities are mostly lateral and not upward. The benefits seem good at first, but when you actually use them, not as good or reliable as they seem. Four different ways required to clock in and out on slow computers, but management is not subject to the same system. Constant change in expectations. High turnover. Large workload. No sick days until PTO is used. Employees input not taken into consideration.

    Advice to ManagementAdvice

    Balance the difficulty of the job and the low pay with appropriate kindness and expectations and respect. Take responsibility for the high-turnover that can probably be avoided.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 9 people found this helpful  

    Alarmingly Unstable

    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Cancer Society full-time

    Pros

    Great benefits. Friendly work force.

    Cons

    Top-heavy and bureaucratic. The organization is trying to raise money through saving money and it's failing miserably. They have cut too many staff positions and streamlined processes until the point of ineffectiveness . No one can get their job done and staff are leaving (or want to leave) in droves. .

    Advice to ManagementAdvice

    There is ample evidence that your so-called "vision" is not working as you expected. Admit you were wrong and start the process of rebuilding the organization before it's totally ruined. Don't just fire the people that disagree with you or tell you that your over-simplified ideas aren't viable. Consultants aren't always right about things. This is proof positive of that. If you believe your legacy will be that you transformed the ACS, you are very wrong. Instead, you will be remembered as the one who ran it into the ground. Sooner or later, this will all catch up with you. It's such a shame. A sad, sad, state of affairs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 6 people found this helpful  

    Broken organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Cancer Society full-time

    Pros

    There used to be a lot of pros but now, mostly cons. The only pro is that in some positions you can work from home occasionally.

    Cons

    Felt secure for many years but the company reorganizes every 3 years or so. So many changes they've lost sight of the mission. Focused on raising more money no matter what it does to their reputation. Many hurt and dissatisfied staff and volunteers. Lots of people are leaving this sinking ship. Competition will soon overtake what used to be one of the greatest organizations.

    Advice to ManagementAdvice

    Leadership are not empowered to make decisions. Staff are not happy and are leaving right and left. This organization needs to get back to their roots of serving the cancer patient instead of taking away so many programs. Continuing to cut staff leads to less fundraising-hurt staff will no longer give, nor will their family. With all the changes over the years, this is a snowball effect that will ruin this organization in the end.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    Dissatisfying and Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at American Cancer Society full-time

    Pros

    Good mission, however I'm not sure that mission is being met. Great funding in the past 100 years that has led to great advances in cancer research over the past 100 years that have really changed how the disease is managed, however I don't think there are current strides to make progressive changes. Good to normal benefits, but poor pay as expected with a non-profit.

    Cons

    Poor office culture at least in my regional office, no enthusiasm in employees or management. It takes so long to make any progressive changes to the point that innovation is basically discouraged. Policies implemented in the 80s are still current, little to no technology. Disconnected from the needs of the current healthcare system. I was very surprised that my coworkers have no knowledge of the Affordable Care Act or other current issues in healthcare. Closed door policy.

    Advice to ManagementAdvice

    Encourage innovation and change. It's the only way to affect healthcare and cancer treatment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    Company Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Cancer Society full-time (more than 3 years)

    Pros

    If you are looking for an experience working for a Non-Profit organization maybe American Cancer Society is for you. The mission of the organization is great, however, I would first venture into volunteering first before looking at employment with the organization.

    Cons

    My role with the organization is working with Relay For Life. Often working with volunteers in local communities can be difficult when you have to deal with various attitudes and emotions. Relay Specialist work a lot of hours, which they are not compensated for. It often feels like the organization values its volunteers more than it values the employees that work for the organization. There are very little perks, if any, given to the employees in my role.

    Advice to ManagementAdvice

    If I were to give advice to management I would say; examine what programs you have in place that recognize, promote, and show employees that they are valued. Work on ensuring you have the right people in positions of management and give adequate training to those that are currently in management positions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Never a dull moment in the fight against cancer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Cancer Society

    Pros

    Great experience working on some of the most famous grassroots events in the world. Lots of opportunities to work on Galas and distinguished events all in the fight against cancer.

    Cons

    Incredibly talented staff is incredibly overworked and underpaid. Their all in all the time never take a break and reflect on what we are doing is unsustainable.

    Advice to ManagementAdvice

    Great employees need to be recognized and compensated appropriately.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Not the best experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Donation Specialist in East Lansing, MI
    Former Employee - Donation Specialist in East Lansing, MI

    I worked at American Cancer Society part-time (less than an year)

    Pros

    Hourly wage & training were good

    Cons

    Lack of hours, micromanaging & solicitation

    Advice to ManagementAdvice

    Show employees where donations are actually going

    Doesn't Recommend
    Disapproves of CEO
  10. 2 people found this helpful  

    MSABC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MSABC Telemarketer in Santa Ana, CA
    Current Employee - MSABC Telemarketer in Santa Ana, CA

    I have been working at American Cancer Society full-time

    Pros

    Great experience if you need practice on telemarketing.

    Cons

    Horrible management. Poor office culture. Company has gone through too many transformations and has led to poor office morale.

    Advice to ManagementAdvice

    Stop micromanaging.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Too internally focused. Lake of leadership locally.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Representative in Dallas, TX
    Former Employee - Community Representative in Dallas, TX

    I worked at American Cancer Society full-time (more than an year)

    Pros

    Like being tied to worthy cause. Nice people just wish the were no so afraid to try new methods.

    Cons

    Focus is internal. Think twice particularly if you do not interview with fellow team members. Get a broad perspective before joining.

    Advice to ManagementAdvice

    While new structure has positives there is not a sense of teamwork. Local office mgmt role is administrator not leadership.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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