American Cancer Society

  www.cancer.org
  www.cancer.org

American Cancer Society Reviews

Updated October 21, 2014
Updated October 21, 2014
444 Reviews
3.1
444 Reviews
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American Cancer Society CEO John R. Seffrin
John R. Seffrin
243 Ratings

Review Highlights

Pros
  • Each day you feel like you are making a difference in the lives of others (in 32 reviews)

  • A few incredibly creative people; salary; benefits; work/life balance (in 31 reviews)


Cons
  • We work when the volunteers can help us, so work life balance can be difficult (in 53 reviews)

  • No work life balance and low pay for amount of work/hours required to work (in 19 reviews)

More Highlights

107 Employee Reviews Back to all reviews

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  1.  

    Great mission, good people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at American Cancer Society full-time

    Pros

    Really great co-workers and friendly front-line supervisors. Centrally located office in Seattle with on site parking, showers and nearby food.

    Cons

    Mid-top managers rarely change and focus on historic successes instead of current realities. Very long hours and little respect is really given to work/life balance/comp time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Positive Mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Representative
    Current Employee - Senior Representative

    I have been working at American Cancer Society full-time (more than 8 years)

    Pros

    Mission
    Volunteers
    Benefits
    Volunteers
    Volunteers
    Building PTO policy
    Big grand ideas

    Cons

    Culture
    Management
    Communication
    Lack of Expectation
    Micro management of field employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 5 people found this helpful  

    Struggling organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Cancer Society full-time (more than 3 years)

    Pros

    Volunteer interaction, paid days off, local office is wonderful, open environment.

    Cons

    zero work/like balance if you are a Relay Specialist. work on average 50 to 55 hours a week and that is not including time spent on computer responding/reading e-mails. New structure allows staff with certain titles to work 37 hours a week while those with income titles, Relay, start their days at 7:00 am and work until 9:0o pm most days and still cannot reach goals.

    Advice to ManagementAdvice

    Get out of your cushy office chair and staff an event. Most leadership has not interacted with volunteers on a day to day basis in 20 years. People live differently, work differently and volunteer differently. What you ask of Relay Specialist is not possible unless we put our family on the back burner. That is why turn over is so high. You can throw all the salaries, time off and lip service as you want at Relay staff but until you truly adopt changes that matter you will continue to see burned out employees and high turn over.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Large Non-Profit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Relationship Manager
    Current Employee - Community Relationship Manager

    I have been working at American Cancer Society full-time (more than an year)

    Pros

    Volunteers are amazing. If you love being able to dive into issues surrounding cancer research, explaining how and when donations go into life-saving research and some really freaking cool science, go for it. It makes volunteers feel that much more appreciated.

    Lots of travel.

    Cons

    Lots of travel, highly flexible work hours and schedules.

    Advice to ManagementAdvice

    Middle management needs much more training.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 7 people found this helpful  

    Several decades of knowledge toss aside as waste

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rocks In Backpack - High Plains Division
    Former Employee - Rocks In Backpack - High Plains Division

    I worked at American Cancer Society full-time (more than 10 years)

    Pros

    Loved the overall benefits while working there. When something came up, you were able to leave and settle up later with little issues.

    Cons

    Restructure was more cleaning house than seeing overall what was needed for organization. Building plane in midair isn't really a good idea. When you build a worthwhile house, you don't start with the roof. Throwing away talent that had been providing for several decades doesn't leave good taste in mouth when all is said and done.

    Advice to ManagementAdvice

    It really would have been nice if you had learned from your initial mistakes during the restructure instead of repeating them over and over again giving other companies access to your great talent pool that knew how to fix problems instead of creating more of them. Calling your support staff rocks in backpack really didn't make us happy, but it really didn't seem to bother you and what you did.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Great experience and grateful for it but disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hospital Accounts Representative in Chicago, IL
    Former Employee - Hospital Accounts Representative in Chicago, IL

    I worked at American Cancer Society full-time (more than 3 years)

    Pros

    Helping patients was very rewarding as well as the partnerships/friendships you make in the community. Great pay (at the time), excellent benefits, PTO time started at 17 days but I think it starts higher now and increases every few years. My specific position had good work/life balance at the time but it may be different now (since transformation took place).

    Cons

    -Leadership tolerated unacceptable behavior (behavior an employee would've gotten fired for anywhere else if that gives a clue as to what was going on) multiple times by the same employees and volunteer(s) which was disappointing and frustrating especially when that behavior happened in front of patients and caregivers.
    -Lack of communication between departments and clique-y.
    -Wasn't a lot of room to move up and definitely isn't now after transformation.
    -The restructuring process made sense in terms of business but made the work environments difficult and they should have done transformation differently. National leaders kept leading employees on that they would hear important information (i.e. last days) but then they'd change everything at the last minute or not say anything really important at all. Transformation got rid of some good employees and unfortunately kept some bad ones.
    -Some of the goals were impossible to accomplish (statewide, not just where I was).
    -Because of transformation, lots of volunteers, hospitals, and community advocates for ACS were upset with the organization and either stopped supporting them in some way or stopped receiving help which would have a major impact on meeting goals so beware when applying for any positions at this organization, reaching goals may be more difficult than it seems because of things like employees being laid off, bad behavior, past employees leaving and being replaced by someone outside of the community, and suspicion over where the money raised REALLY goes.

    It'll take a while for the organization to bounce back from this but I think they do help patients (although most of the help is now coming from volunteers so I wonder what the employees are doing). And again, look into where the money is going. Like a lot of well known non profit organizations, it seems VPs, CEOs, and other leadership get paid hundreds of thousands and usually the public doesn't like that it's money that could be going towards a cure.

    Advice to ManagementAdvice

    Don't tolerate unacceptable behavior. It costs more than you realize especially when you keep employees who don't want to work but will act like it to managements faces.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Great place to start out of college and get your feet wet but get out fast.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Cancer Society full-time

    Pros

    The time off. Once you've been there for a while it becomes hard to leave so do your time and move on. Otherwise, it becomes hard to leave with such a great PTO package.
    The volunteers and the mission are a pro too.

    Cons

    Upper level management. Through the transformation, many have been securing job that don't have the qualifications needed or experience. It's hard to be led by people who haven't earned respect yet.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Field Manager - North Carolina

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Cancer Society full-time (more than 5 years)

    Pros

    It is a great cause and has a number of really great people who work there or volunteer for it.

    Cons

    The organization is going through a reorganization. For some reason my division( South Atlantic) got rid the best managers and fundraisers or they just left. The people who are now in charge have never been in the field and really do not know what they are doing. They offer no advice and just talk about processes and policies.

    Advice to ManagementAdvice

    I am not sure what they should do. We have lost so many good people with so much experience and replaced them with inexperienced paper pushers. I guess they could try to bring back some of our good managers and executives.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Overall, ACS does a great job of appropriating funds to fight cancer here in Oregon, and across the country

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Manager - Development in Portland, OR
    Former Employee - Community Manager - Development in Portland, OR

    I worked at American Cancer Society full-time (more than 3 years)

    Pros

    I loved the flexible schedule, the opportunity to work with so many dedicated volunteers and feeling like I was making a difference. I love the event based approach to raising money, as most people would rather get something for their donation, (an experience..) than just open up their check book.

    Cons

    The leadership at the time was very top heavy, redundant and disorganized. They were not quick to pivot toward social media, new, innovative ideas or thinking. Still a very old fashioned company. Also a very environmentally unfriendly one. There was plane travel for one meeting, throwing out marketing collateral because the logo colors were wrong, etc.

    Advice to ManagementAdvice

    Overall restructuring of the company would be helpful. Hire more doers and less bosses. Be open to new ideas and hire people based on their ideas and unique experiences vs. hire for ability to follow directions. Work together with other organizations vs. against them to solve the overall goal of curing cancer.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Excellent organization, good experience, enjoyed working with excited volunteers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Coordinator in Albany, GA
    Former Employee - Office Coordinator in Albany, GA

    I worked at American Cancer Society full-time (more than 10 years)

    Pros

    Meeting new people almost every day. Satisfying outcome of organizations purpose. Not the same routine every day.

    Cons

    Volunteers sometimes don't understand policy and procedure

    Advice to ManagementAdvice

    Better communication, more one on one meeting.

    Recommends
    Neutral Outlook
    Approves of CEO

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