American Cancer Society

  www.cancer.org
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American Cancer Society Reviews

Updated Jul 7, 2014
All Employees Current Employees Only

2.9 399 reviews

62% Approve of the CEO

American Cancer Society CEO John R. Seffrin

John R. Seffrin

(222 ratings)

43% of employees recommend this company to a friend

Review Highlights

Pros
  • Each day you feel like you are making a difference in the lives of others(in 31 reviews)

  • A few incredibly creative people; salary; benefits; work/life balance(in 28 reviews)


Cons
  • We work when the volunteers can help us, so work life balance can be difficult(in 49 reviews)

  • No work life balance and low pay for amount of work/hours required to work(in 19 reviews)

102 Employee Reviews Back to all reviews
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    • Culture & Values
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    1 person found this helpful  

    Great place to start out of college and get your feet wet but get out fast.

    Anonymous Employee (Current Employee)

    ProsThe time off. Once you've been there for a while it becomes hard to leave so do your time and move on. Otherwise, it becomes hard to leave with such a great PTO package.
    The volunteers and the mission are a pro too.

    ConsUpper level management. Through the transformation, many have been securing job that don't have the qualifications needed or experience. It's hard to be led by people who haven't earned respect yet.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

    1 person found this helpful  

    Great experience and grateful for it but disappointed

    Hospital Accounts Representative (Former Employee) Chicago, IL

    ProsHelping patients was very rewarding as well as the partnerships/friendships you make in the community. Great pay (at the time), excellent benefits, PTO time started at 17 days but I think it starts higher now and increases every few years. My specific position had good work/life balance at the time but it may be different now (since transformation took place).

    Cons-Leadership tolerated unacceptable behavior (behavior an employee would've gotten fired for anywhere else if that gives a clue as to what was going on) multiple times by the same employees and volunteer(s) which was disappointing and frustrating especially when that behavior happened in front of patients and caregivers.
    -Lack of communication between departments and clique-y.
    -Wasn't a lot of room to move up and definitely isn't now after transformation.
    -The restructuring process made sense in terms of business but made the work environments difficult and they should have done transformation differently. National leaders kept leading employees on that they would hear important information (i.e. last days) but then they'd change everything at the last minute or not say anything really important at all. Transformation got rid of some good employees and unfortunately kept some bad ones.
    -Some of the goals were impossible to accomplish (statewide, not just where I was).
    -Because of transformation, lots of volunteers, hospitals, and community advocates for ACS were upset with the organization and either stopped supporting them in some way or stopped receiving help which would have a major impact on meeting goals so beware when applying for any positions at this organization, reaching goals may be more difficult than it seems because of things like employees being laid off, bad behavior, past employees leaving and being replaced by someone outside of the community, and suspicion over where the money raised REALLY goes.

    It'll take a while for the organization to bounce back from this but I think they do help patients (although most of the help is now coming from volunteers so I wonder what the employees are doing). And again, look into where the money is going. Like a lot of well known non profit organizations, it seems VPs, CEOs, and other leadership get paid hundreds of thousands and usually the public doesn't like that it's money that could be going towards a cure.

    Advice to Senior ManagementDon't tolerate unacceptable behavior. It costs more than you realize especially when you keep employees who don't want to work but will act like it to managements faces.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Approves of CEO

    1 person found this helpful  

    Field Manager - North Carolina

    Anonymous Employee (Current Employee)

    ProsIt is a great cause and has a number of really great people who work there or volunteer for it.

    ConsThe organization is going through a reorganization. For some reason my division( South Atlantic) got rid the best managers and fundraisers or they just left. The people who are now in charge have never been in the field and really do not know what they are doing. They offer no advice and just talk about processes and policies.

    Advice to Senior ManagementI am not sure what they should do. We have lost so many good people with so much experience and replaced them with inexperienced paper pushers. I guess they could try to bring back some of our good managers and executives.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    1 person found this helpful  

    Overall, ACS does a great job of appropriating funds to fight cancer here in Oregon, and across the country

    Community Manager - Development (Former Employee) Portland, OR

    ProsI loved the flexible schedule, the opportunity to work with so many dedicated volunteers and feeling like I was making a difference. I love the event based approach to raising money, as most people would rather get something for their donation, (an experience..) than just open up their check book.

    ConsThe leadership at the time was very top heavy, redundant and disorganized. They were not quick to pivot toward social media, new, innovative ideas or thinking. Still a very old fashioned company. Also a very environmentally unfriendly one. There was plane travel for one meeting, throwing out marketing collateral because the logo colors were wrong, etc.

    Advice to Senior ManagementOverall restructuring of the company would be helpful. Hire more doers and less bosses. Be open to new ideas and hire people based on their ideas and unique experiences vs. hire for ability to follow directions. Work together with other organizations vs. against them to solve the overall goal of curing cancer.

    Yes, I would recommend this company to a friend

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    OK

    Data Entry Clerk (Former Employee) Waukesha, WI

    ProsDecent Pay, Friendly people. Believed in company values

    ConsVery little intermingling with other departments so it was hard to get to know others

    Advice to Senior ManagementChange the office culture so that everyone can know each other better.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Excellent organization, good experience, enjoyed working with excited volunteers

    Office Coordinator (Former Employee) Albany, GA

    ProsMeeting new people almost every day. Satisfying outcome of organizations purpose. Not the same routine every day.

    ConsVolunteers sometimes don't understand policy and procedure

    Advice to Senior ManagementBetter communication, more one on one meeting.

    Yes, I would recommend this company to a friend

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    • No Opinion of CEO

    1 person found this helpful  

    No room for growth; slow transformation

    Account Representative (Current Employee) Philadelphia, PA

    ProsGreat staff- most staff are passionate about the mission.
    Great volunteers that give of their time.

    ConsNo room for growth. I've been a part of discussion with previous manager about a "growth ladder" but I don't think it really exist. During transformation and the internal job interview process, I think that hiring managers knew who they wanted in certain positions so they kept others out of the hiring. Also, some of the hiring was biased because a staff person's current manager shouldn't be the ONLY person on the interview call (there should have been someone/ third party involved on the call to keep it fair). Just too long of a process...some of us are ready to do the work without having to worry about the jobs and gaps.

    Advice to Senior ManagementTruly listen to your staff...managers have these cliche sayings and have their responses ready without fully listening to staff concerns and suggestions.

    – I'm optimistic about the outlook for this company

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    3 people found this helpful  

    Disappointing work culture

    Anonymous Employee (Former Employee)

    ProsGood work / life balance.

    ConsPoor management from the top down. Human resources very weak. Organization undergoing reorganization and lots of turmoil.

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    • No Opinion of CEO

    2 people found this helpful  

    "turn and burn" employee model

    Community Relationship Manager (Former Employee) Tacoma, WA

    ProsMet some great volunteers and worked with some of the most passionate, mission focused people ever. Truly empowering at times.

    ConsAbsolutely NO work-life balance. I believe that ACS's hiring model is to hire employees, worked them into the ground and when they burn-out, quit or have a physical or mental breakdown, toss them aside and hire the next "just out of college/ will take any kind of job" employee.

    Advice to Senior ManagementThe most valuable asset is the employees. Invest in them and respect them and you would have the best ROI.

    Yes, I would recommend this company to a friend

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    • No Opinion of CEO

    3 people found this helpful  

    ACS employee for almost 10 years

    Anonymous Employee (Current Employee)

    ProsThe Mission is awesome. What we are trying to do is worthy!

    ConsIf you think outside the box and want to take risks- beware...you might be labled as not a 'yes' man/woman. Then you will be pegged and moving up will be almost impossible. Transformation has been a nightmare- programs are going down the tubes and our ability to help patients is at risk and not working well at all. Some people who are in upper management positions are there because 'they needed to be placed somewhere' during the first few rounds of Transformation- not because they know what they are doing. So- we have folks in upper managment positions that have NO idea of the scope of work they are responsible for.

    Advice to Senior ManagementHire within and dont be so afraid of the folks that think outside the box and have ideas different from your own.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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