American Eagle Outfitters

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American Eagle Outfitters Reviews

Updated August 9, 2014
Updated August 9, 2014
918 Reviews

3.5
918 Reviews
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American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
58 Ratings

Review Highlights

Pros
  • There are lots of fun incentives for employees and a great discount on products (in 129 reviews)

  • Great employee discount that you are able to share with family and friends (in 71 reviews)


Cons
  • For one the poor sales associates hours are based off of how many credit cards they get (in 80 reviews)

  • Work life balance is terrible with no rules to regulate hours between shifts (in 22 reviews)

More Highlights

71 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    What a waste of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  North Conway, NH
    Current Employee - Sales Associate in North Conway, NH

    Pros

    The discount off store merchandise is nice. My coworkers are nice. Sometimes the clothes are reasonably priced.

    Cons

    The AEO I worked at required ME to commit to the hours they scheduled me, but they themselves couldn't commit to give me those hours. I would say 90% of the time I got sent home early, sometimes only working for 2 hours of a planned 8.5 hour shift. It basically ruined my whole summer. I would expect to work 34 hours in a week, and end up only working maybe half that, missing out on endless opportunities I could have planned with friends and family. When I got my schedule every week, I would be under the impression that one job, this job, was enough to give me what I needed. Week after week, that was not the case, even when they kept saying that soon they wouldn't have to send people home anymore. The management were never really apologetic for cutting me short shift after shift, and would blame the employees for not selling enough. The pay is awful, and don't expect to get a raise no matter how long you've worked there, even if you're over 18. What a greedy corporation. My advice: DON'T WORK THERE if what you're looking in a job is, well, WORK, and money.

    Advice to ManagementAdvice

    Hire less people if you can't give them the hours you promised them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Toxic Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Training Coordinator  in  Pittsburgh, PA
    Former Employee - Store Training Coordinator in Pittsburgh, PA

    Pros

    If you're looking for a young and casual corporate environment where you can gain some experience, this is your place.

    Cons

    The toxic culture, lack of work-life balance, nepotism, favoritism, and poor leadership seems to outweigh any good qualities of working here. Because it's hard to advance in certain departments, its normal for individuals to throw each other under the bus in an effort to look better in front of management. It's not uncommon for individuals to be put on Performance Improvement Plans. A lot of people who do great work go unnoticed while the typical repeat offenders with lack of leadership and contribution are protected and even promoted. Entry-level positions work 70+ hours per week while team leaders are out the door every day at 4:30pm.

    Advice to ManagementAdvice

    Fire the people who don't do anything and reward the people who do.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Company allows too much theft and blames you

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Decent paycheck but you're gonna work your tail off for it.

    Cons

    Company does not prosecute shoplifters and gives away store credits to obvious rings of professional shoplifters who sell the gift cards on the street. Then they blame you for the high shrink numbers at the end of the day. Bogus.

    Advice to ManagementAdvice

    Grow a pair and humiliate shoplifters publicly to send a message, PROSECUTE.

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  5.  

    Never again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Yonkers, NY
    Former Employee - Sales Associate in Yonkers, NY

    Pros

    Fun people (some of the people) but most workers were cheerful, happy, definitely helpful too. If it's anything that I throughly enjoyed, it was my co-workers cause there was never a dull moment around them
    Hide in the fitting room for some down time
    Always bombarded with good music
    Great ac during the summer

    Cons

    The managers really just threw me on the floor to see what what I was capable of. You are given tasks but you are expected to throw a sales pitch to everyone that passes by you and be like a super sales hero, otherwise you're not taken seriously and they rarely give you hours or they give you (insert foul language here) hours. I'm talking like 2, 3 days with max: 6 hours.
    They really want to see whose driven and at that time, I didn't understand it nor is it my comfort zone to overkill a customer with a list of things that they SHOULDN'T buy because it's the latest trend (GAG).
    Too many sales associates and very little hours.

    Advice to ManagementAdvice

    Get rid of those stupid (insert F word here) videos which do absolutely NOTHING to help your sales associates sell and ACTUALLY help or give them techniques on how to FEEL comfortable talking to customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    My first and WORST retail experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Grand Rapids, MI
    Former Employee - Sales Associate in Grand Rapids, MI

    Pros

    40% discount, that's pretty good compared to most companies!

    Cons

    I was hired right before Labor Day weekend and I worked during their huge back-to-school 40% off everything sale. They had me standing in the front of the store, greeting customers, and handing out a 40% off price sheet to help customers figure out how much their item will cost with the 40% off discount (which was stupid, because 40% is pretty easy to figure out!) If I missed ONE customer, my manager would yell at me for not giving them a price sheet, even though some customers run right past you into the store that it's hard to even say "hi" to them. The week after the sale, I went into the store to check my schedule (they don't give it to you over the phone) and I wasn't scheduled any hours. The week after that, I went back in to check and I mysteriously disappeared from the schedule altogether. When I asked the manager-on-duty about it, she said that I must've been hired as a temporary associate. SO... they went through the trouble of hiring me to work for one weekend and didn't even have the decency to let me know in the interview that the position was a temporary one.

    Advice to ManagementAdvice

    Let candidates know in the interview if you only plan on hiring them for a short-term position!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Management sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Seattle, WA
    Former Employee - Sales Associate in Seattle, WA

    Pros

    The friends you make at work understand that you both share the hell that is AEO.

    Cons

    Management makes you annoy customers to the point customers feel bad for you and let you repeat a line they just heard you tell the person walking in before them. Management is super-super nice until you realize they're fake and as long as you follow what they say you a in good standing with them.

    Advice to ManagementAdvice

    Shut up for one minute, we're getting paid dirt and are treated the same....

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    AEO is not for everyone...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Grapevine, TX
    Former Employee - Sales Associate in Grapevine, TX

    Pros

    Some people there seemed to have great rapport, but they hardly ever worked

    Cons

    Had to work harder to make up for others slacking off. Managers picked favorites and acted very juvenile.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Rude to employees, Cliquey and unwelcoming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Utica, NY
    Former Employee - Sales Associate in Utica, NY

    Pros

    The discounts on clothing were very good.

    Cons

    The managers certainly play favorites, and you will not get any hours unless the managers like you. I also noticed that the managers at my store were very racist in terms of which customers they watched for security purposes, which caused me to immediately quit.

    Advice to ManagementAdvice

    No more "on call" hours. Such a waste of a person's time. We are not your pawns.

  10.  

    Didn't Expect This

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    Decent 40% discount, nice atmosphere, good customers, and I liked the products that they sold.

    Cons

    - Before your shift you’d have to watch an AE TV video and write what you’ve learned from it as well as how you’d apply it toward your shift. This soon gets very repetitive and annoying.
    - After each shift they make you show them your AE TV slip and ask you, “What did you do well today?” and “What can you improve on?”. I felt like a kid being graded in class.
    - If you’re in the dressing room prepare to be overwhelmed! They expect you to: Get their name - Find out their size (secretly) – Write those things on the whiteboard on their door for all to see - If they don’t have three items or more run out onto the floor, find stuff, and give it to them to try on – Constantly ask if, “Everything’s ok in there” – Get them jeans. Even if they don’t want any! - Make sure they buy three things, preferably over $100 – Clean all the dressing rooms and fold clothes – Put all the clothes back out onto the sales floor, “When you have time”. Wow, you are guaranteed to get a migraine after this. The funny thing is that whenever I was shopping there and used a dressing room the associates never did any of this!
    - You get constantly harassed on the headsets that we’re not meeting the hourly sales goals.
    - You need to constantly recite ridiculous acronyms.
    - If you weren't talking to a customer at the exact moment a manager glaces at you, you get yelled at.
    - They don’t email the schedules to you. You need to pick it up in store even if you aren’t scheduled for the week.
    - Cashiers need to get everyone on the mailing list and get a credit card and aerewards account. You must ask at least three times (but don’t get them angry). This is also how they determine how many hours you’ll get for the next week.

    Advice to ManagementAdvice

    Customers aren't going to buy things/get credit cards just because you keep asking them to.
    Email the schedules! You've got ipads and ipods galore but can't do this?
    Stop acting like it's a pain to help new employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Nope

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Bellevue, WA
    Former Employee - Sales Associate in Bellevue, WA

    Pros

    40% discount
    Relatively easy work
    Pay was above minimum wage

    Cons

    I was scheduled to work about one six hour day every 2-3 weeks after I finished three days of "training." I was still figuring out how to get things done, but it was impossible given how seldom I worked.

    Employees are graded based off of how many customers they get personal email information from rather than actual work quality. It's like being a telemarketer rather than a sales associate. After four months they let me go because I wasn't getting enough email sign-ups. I'd worked a total of less than fifteen days and taken no days off.

    Advice to ManagementAdvice

    Stop grading people based on how many emails they get.

    Don't hire someone if you're never going to let them work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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