American Eagle Outfitters Reviews

Updated March 21, 2015
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American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
141 Ratings

92 Employee Reviews

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  1. Slave labor. No appreciation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Lead
    Former Employee - Stock Lead

    I worked at American Eagle Outfitters part-time (more than a year)

    Pros

    Occasionally you meet great, fun people. Mall life is always busy and usually interesting people wander into the store. Sometimes you meet nice managers.

    Cons

    A lot. First of all, the company refused to put air conditioning in any of our south Florida stock rooms so they all ran around 90+ degrees. Also, if you show any sign of being outspoken, or standing up for mistreatment, management will come after you. Several times I have been pulled aside and screamed at for allowing things to happen when I was not at work. As stock lead working 4 hours a week, I was expected to know who messed up the stock room when I wasn't there and then was told I was trying to blame management for my mistakes. I was also told to drop out of college and focus on work because I said I needed more than 4 hours a week. They began scheduling me 6 days a week. SIX!!! And said if I can't do that than obviously I can't handle the job. What? Also the people are very catty. Good luck to anyone who works here!!

    Advice to ManagementAdvice

    Treat your employees like people. Don't sabotage people looking to grow with your company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. Good opportunity for a short term job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in San Antonio, TX
    Current Employee - Assistant Store Manager in San Antonio, TX

    I have been working at American Eagle Outfitters

    Pros

    Decent discount and great working team

    Cons

    Poor upper management communication and plans are mostly unrealistic

    Advice to ManagementAdvice

    Communicate down through management team

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. Worst employment experience to date

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stylist in Topeka, KS
    Former Employee - Stylist in Topeka, KS

    I worked at American Eagle Outfitters

    Pros

    Contests were always pretty generous with the prizes. Some AEO videos were informative, as to contribute to general styling knowledge. Associates were, generally, personable and outgoing.

    Cons

    Terrible management change throughout board during my time there. Managers are cliquish, egotistical and condescending. The direct manager, at the time, was a complete airhead.

    Advice to ManagementAdvice

    HR, hire some new people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. Lackluster

    Former Employee - Retail Sales Associate in Scarsdale, NY
    Former Employee - Retail Sales Associate in Scarsdale, NY

    I worked at American Eagle Outfitters part-time (less than a year)

    Pros

    Fellow employees are fun, and it is a pretty relaxed environment.

    Cons

    The majority of shoppers in the Scarsdale, NY branch, are snobby, self-entitled, and rude.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at American Eagle Outfitters part-time (more than a year)

    Pros

    Accommodating of school or other work schedule.
    Generally happy, friendly people working there.
    At store meetings they have sessions of teaching how to sell clothing items; even if you are struggling they are patient and just want to help

    Cons

    Downsides of working at American Eagle,
    obviously its a retail job, so working weekends and holidays
    floor sets happen over night, so that requires most of the staff to come in at midnight and stay until 8am to turn over the store
    LOTS of crime in the stores
    Did not receive paychecks because manager was stealing them(in the end was caught and fired)

    Advice to ManagementAdvice

    Hire better management that aren't criminals

    Doesn't Recommend
    Neutral Outlook
  7. 1 person found this helpful

    Loss Prevention

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in New York, NY
    Current Employee - Assistant Manager in New York, NY

    I have been working at American Eagle Outfitters full-time (more than a year)

    Pros

    Discounts and Benefits are great but not worth the trouble.

    Cons

    You have to flirt with the boss to get ahead. Don't work for LP if you want to stake your career on lies. The dept. is more worried about covering up its lies and misdeeds than it is saving the company money. More time and money has been spent investigating these particular individuals than it has actually saved the company in the past year. This has only brought down the morale of others.

    Advice to ManagementAdvice

    Establish a system of checks and balances for your senior officials, especially in your LP Dept. in New York. Flagship managers should be made aware of the misdeeds to watch out for this. Listen to what we, the employees, have to say these are not unfounded. Many complaints have been made.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. Hostile environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stylist in Syracuse, NY
    Former Employee - Stylist in Syracuse, NY

    I worked at American Eagle Outfitters part-time (more than 3 years)

    Pros

    40/60% discounts, 80% on some items for title "promotions"
    Time goes by quickly during holidays due to how busy it is.
    Loyal customers are kind

    Cons

    Two managers are extremely rude and hostile, one manager gets customer complaints constantly.
    Coworkers gossip about each other daily
    Shoplifters are extremely frequent (The store is built in a poor area)

    Advice to ManagementAdvice

    The General manager and other male manager are very hard workers and nice, as well as one female manager. Though the other two are very bad and create unnecessary tension in the store. Considering one gets customer complaints constantly and stands around talking, it's hard to imagine why she is still allowed a job there. I feel the environment would be best with her gone as well as hiring more mature workers than those who yell and gossip in front of customers. Which is very unprofessional.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. Assistant Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Eagle Outfitters full-time (more than 3 years)

    Pros

    Clear expectations; positive vibe; great customer service environment

    Cons

    Work life balance is lacking.

    Advice to ManagementAdvice

    Cutting payroll hours costs money in the long run through lack of customer service

    Recommends
    Neutral Outlook
  10. 1 person found this helpful

    Inconsiderate Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Orange, CA
    Former Employee - Sales Associate in Orange, CA

    I worked at American Eagle Outfitters part-time (less than a year)

    Pros

    -Great Employee discount
    that's it nothing great about working here

    Cons

    First off, there was no training period--your training shift is a two hour shift where they throw you to the wolves. I worked there starting 11/17--the orientation was 2 hours, I came in on Saturday of that week for my training shift which was 2 hours after that I had one mandatory 4 hour shift on Black Friday and that was it. Literally, that. Was. It. No other hours were given to me--I got paid a grand total of $65 after working there for a month. The week after Black Friday I had one call-in which they did not use, the week of Black Friday I had 3 call-ins which they did not use, two weeks after Black Friday I was not scheduled at all, three weeks after Black Friday I was not scheduled at all--at this point I was sick and tired of their tactics and I was ready to quit. Another thing that irked me is that they required you to come in person to pick up your schedule every week by Saturday. They don't give you hours but you are required to come in and pick up a blank schedule anyway. The week before Christmas was the final straw--I came in on Friday for my schedule and they did not have mine, Thursday is supposed to be the day they are ready, the manager kept insisting it should be there and I said it wasn't so she said she would call me on Saturday with my schedule. I went on Saturday around 3:30 because lo and behold they did not call me with my schedule and you know what? She hadn't even run the schedule and to top it off she didn't even know my name--she mistook me for someone else 3 times before I had to tell her my name and then she decides to schedule me for 2 call-ins and 1 regular shift after 3 weeks of nothing. It got so bad that the last paycheck I got nothing because I had not worked a single minute towards that paycheck. By then I had already took a job with someone else and the shift she was trying to give me was during my other shift at my other job, which I had already known about for a week because they put their schedules up ONLINE, I told my manager that I couldn't do that shift and she had the audacity to give me attitude and say that my availability on my application said I was available that day--yes, I understand but I also told you I had another job now. And then she gave me a shift right before my shift at work--I think that was my final straw. I told her I was working 5-midnight at my other job and she had the audacity to schedule me for 11am-3pm. So she expected me to work for 13 hours straight with only 2 hours rest in between?? I don't even have a car so I would have been stuck at the mall for 13 hours--my other job was at the same mall. Right after I was done with my shift at my other job I went right over there and handed in my letter of resignation. I wasn't dealing with inconsiderate people like that anymore. I needed that job for money and she has the audacity to not only not schedule me at all for 2 weeks straight but expect things to stay the same as when I was applying when I got paid a grand total of $65 after a month and a half of working there? I don't have anything against the company but my manager was really inconsiderate and I am glad to be rid of that place. I would suggest not working at American Eagle in orange if you can avoid it.

    Advice to ManagementAdvice

    Learn to treat your employees with more respect we are not your pet dogs here at your every beck and call whenever you need us. We are people who just want the opportunity to work to make money for a living--you ever heard of that before? You probably forgot now that you're a salary worker--well newsflash we aren't salary workers we're hourly workers and our pay depends solely on the hours you give. The hours that you always give to yourselves and you permanent employees. Don't think I haven't seen the 20something other people who went completely unscheduled for 3 weeks as well, I saw it and you should be ashamed. Don't hire people if you don't need them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. people i worked with were great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Jean Expert in Hollywood, CA
    Former Employee - Jean Expert in Hollywood, CA

    I worked at American Eagle Outfitters part-time (more than a year)

    Pros

    cheap cloth alot of days off lol

    Cons

    shittie paid bad hours

    Advice to ManagementAdvice

    work harder an be more fair

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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