American Eagle Outfitters

  www.ae.com
  www.ae.com

American Eagle Outfitters Reviews

Updated November 20, 2014
Updated November 20, 2014
1,040 Reviews
3.4
1,040 Reviews
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American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
96 Ratings

Review Highlights

Pros
  • There are lots of fun incentives for employees and a great discount on products (in 168 reviews)

  • Great employee discount that you are able to share with family and friends (in 87 reviews)


Cons
  • They even made one girl cry because she "wasn't getting enough credit cards" while she was on register (in 95 reviews)

  • Work life balance is terrible with no rules to regulate hours between shifts (in 28 reviews)

More Highlights

80 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    If you like no clear strategy, aggressive politics & working harder instead of smarter... AEO might be perfect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Designer in Pittsburgh, PA
    Former Employee - Assistant Designer in Pittsburgh, PA

    I worked at American Eagle Outfitters as a contractor (more than an year)

    Pros

    Good employee discount
    Nice gym on corporate campus
    Young, cool coworkers - focused on fashion.

    Cons

    No clear goals
    Everything is a priority, until they aren't (rinse & repeat)
    Leaders have little understanding of Digital Technology
    Working harder instead of smarter

    Advice to ManagementAdvice

    Pick a few things & do them well. Prioritize. Focus on the customer & the product - start there. The rest is just noise.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Struggling Company that needs a Reality Check

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at American Eagle Outfitters part-time (more than 3 years)

    Pros

    Great Discount
    Good associates
    Good Contests

    Cons

    Managers think they know what they're doing but often don't

    Advice to ManagementAdvice

    I've been with the company as an associate for awhile and I've never seen a company more unattached to their company. They are trying to be an Anthropologie and they are in the even close to the quality or clientele that is Anthro. CEO and other upper managers have no idea what goes on in store, and are completely out of touch with reality.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Don't work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at American Eagle Outfitters full-time (more than 3 years)

    Pros

    Very flexible in amount of time you take off.

    Cons

    Promise you that you have room to grow, which in fact there is none.

    Advice to ManagementAdvice

    Be truthful with the employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at American Eagle Outfitters full-time (more than an year)

    Pros

    great environment dealing with customers

    Cons

    managers nice but very aggressive

    Advice to ManagementAdvice

    be human

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Hi

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Associate in Boston, MA
    Current Employee - Retail Associate in Boston, MA

    I have been working at American Eagle Outfitters part-time (more than 10 years)

    Pros

    Foldable clothing was very foldy

    Cons

    Wrinkles were too stronk for me

    Advice to ManagementAdvice

    Iron

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    One of the worst jobs, ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Associate in Pittsburgh, PA
    Former Employee - Administrative Associate in Pittsburgh, PA

    I worked at American Eagle Outfitters full-time (more than an year)

    Pros

    Eye Candy and Employee Discount

    Cons

    Volatile management. I was declined a promotion, then asked to train the new hire for the position! Unbelievable. The annual review process feels a little impersonal, more like a verbatim form letter and less of a personal review for strengths, accomplishments and weaknesses. For as inclusive and diverse as they claim to be, there's a lot of corporate red tape that limits which departments are included in corporate events. For example, my department was forced to work events like a company baseball game.

    Advice to ManagementAdvice

    Hire a temp service to cater to your corporate events.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Great place, terrible Job experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at American Eagle Outfitters part-time (less than an year)

    Pros

    The discount was honestly the only pro during my time working there.

    Cons

    Where do I begin... Getting hired at American Eagle was honestly like a dream come true for me, but once I started working there it was a nightmare. I started off with a terrible schedule which interfered with my school hours, I approached a manager and she told me it was practically my fault because I must have put in the wrong availability hours, although I know for a fact I put in the right hours. She did manage to help after a week. Worst part is that once I started working there, it was all night shifts, never morning or evening shifts. I had to start my first day working a night shift, and on the schedule sheet it said, 8pm-10pm, I expected to leave at that exact time but little did I know that everyone who had a closing shift had to stay overnight to fix up the store for the next day, I ended up leaving at 5am and I had school in a couple of hours. I had a huge problem working night shifts mainly because of the time they kept us in there for. I finally decided to approach a manager and asked if I was able to have other hours besides night, and I was told that every new employee started with those hours. Managers had favorites, they never cared for anyone besides themselves and always managed to be rude to me over every little thing. I spoke to probably every manager in the store which was about 7 managers... but they never did anything positive for me. Another problem, whenever I couldn't make it to one of my shifts, it was our responsibility to find someone to go in as a replacement, even though on the guide book we received at orientation clearly stated to call the store manager 3 minutes before your shift so they can find a replacement for us. It was hard to contact someone, especially when there was approximately 80+ employees and knew none of them. The leads in the store looked down upon me, there was this one specific one who had it out for me and every time we crossed paths, she had something bad to say to me, or if not in the store then on the phone, when I called out of work. They just acted as managers meanwhile their title weren't "managers," they have other responsibilities than just taking a role that wasn't meant for them. When it came down to finally quitting, my family encouraged me to do so because coming home from work at 6am was not healthy whatsoever and in addition, I had school to focus on as well which due to those closing hours, It was harming my grades, which American Eagle/Management did not care about. I would have loved to stay if the conditions were different and management helped out more but unfortunately it did not go like that for me.

    Advice to ManagementAdvice

    Be more friendly and helpful, be cautious about your workers situations, whenever there is one. Don't pick favorites, it just makes it very irritating for others. Don't be rude to workers and put a mask on in front of customers as if everything is pitch perfect.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Worst Job I've ever Had. Period.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Eagle Outfitters

    Pros

    Some of the discounts are worth it.
    Pays more than minimum wage.
    Pittsburgh is the home to Corporate HQ.

    Cons

    No organization within the management
    Managers are absolutely disrespectful
    They don't schedule you
    Extreme favoritism within the store

    Advice to ManagementAdvice

    Someone needs to find new managers here or try to figure out how to run a store. Ive worked for several large retail companies, and this company is by far the most disorganized. Someone needs to figure out what is going on here, because the 7 managers can't

  10.  

    They don't hire employees - they hire customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Howell, MI
    Former Employee - Sales Associate in Howell, MI

    I worked at American Eagle Outfitters part-time (less than an year)

    Pros

    The only pro I can think of is that it's easy to get a job with AE. From the looks of it, they'll take about everyone. And they do.

    Cons

    Quite frankly, my work at American Eagle was a terrible experience. I usually was scheduled for somewhere between 4 and 8 hours a week, usually starting at 6:00 am. They had so many employees that everyone had that many hours and, while I was "employed" there, the management was planning to hire more people. When those people would have worked, I have no idea.

    Advice to ManagementAdvice

    My theory is that management is actually hiring customers instead of employees. They hire a bunch of kids, give them employee discounts, pay them maybe $50 a week, and then hand them an employee discount. Given the markup on their product, they still make money after the kids buy their clothes there and get practically free labor because they're getting back what they paid their employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    What a waste of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in North Conway, NH
    Current Employee - Sales Associate in North Conway, NH

    I have been working at American Eagle Outfitters part-time (less than an year)

    Pros

    The discount off store merchandise is nice. My coworkers are nice. Sometimes the clothes are reasonably priced.

    Cons

    The AEO I worked at required ME to commit to the hours they scheduled me, but they themselves couldn't commit to give me those hours. I would say 90% of the time I got sent home early, sometimes only working for 2 hours of a planned 8.5 hour shift. It basically ruined my whole summer. I would expect to work 34 hours in a week, and end up only working maybe half that, missing out on endless opportunities I could have planned with friends and family. When I got my schedule every week, I would be under the impression that one job, this job, was enough to give me what I needed. Week after week, that was not the case, even when they kept saying that soon they wouldn't have to send people home anymore. The management were never really apologetic for cutting me short shift after shift, and would blame the employees for not selling enough. The pay is awful, and don't expect to get a raise no matter how long you've worked there, even if you're over 18. What a greedy corporation. My advice: DON'T WORK THERE if what you're looking in a job is, well, WORK, and money.

    Advice to ManagementAdvice

    Hire less people if you can't give them the hours you promised them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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