American Eagle Outfitters

  www.ae.com
  www.ae.com

American Eagle Outfitters Reviews

Updated October 16, 2014
Updated October 16, 2014
989 Reviews
3.4
989 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
79 Ratings

Review Highlights

Pros
  • There are lots of fun incentives for employees and a great discount on products (in 144 reviews)

  • Great employee discount that you are able to share with family and friends (in 79 reviews)


Cons
  • Hours MAY sometimes be based off how many credit cards one may get a customer to signup for (in 92 reviews)

  • Work life balance is terrible with no rules to regulate hours between shifts (in 27 reviews)

More Highlights

165 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Annoying and over pushy sales where it's not necessary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at American Eagle Outfitters

    Pros

    Good discount on clothes if you like them

    Cons

    Too pushy. You talk to people too much and they leave unhappy and annoyed. Short shifts, 3 hours out of your day. A lot of drama

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at American Eagle Outfitters full-time (more than 3 years)

    Pros

    Cute clothes and good discount.

    Cons

    Regional Management and above send contradictory information to store level management.

    Advice to ManagementAdvice

    People work for people, not companies. People need occasional, "Thanks for what you do."

    Doesn't Recommend
    No opinion of CEO
  3.  

    cons outweigh the pros

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Texas City, TX
    Former Employee - Assistant Store Manager in Texas City, TX

    I worked at American Eagle Outfitters full-time (more than an year)

    Pros

    Pros of working there are the discounts you receive. If your a member of management you can win FREE clothing (cool stuff not out of date clearance) when the company runs holiday contests. Won a $300 travel voucher for a holiday contest. It was a lot of fun training new associates.

    Cons

    Stores run off of a payroll matrix, depending on how much you sell decides how many hours you can use for the week. If you're trending low sales you do not get much hours for associates. If you don't have enough associates you don't have enough people to help you monitor for theft, sell, replenish and clean at night. It's retail, customers can be rude, messy and at times gross. Floorsets are overnight from about 9pm-5am or until complete (aka 9am)

    Advice to ManagementAdvice

    Invest more training in your store managers. Run reference checks and really dive into their history. The extra leg work will be worth it instead of having a revolving door of store managers in one store. Yes, store managers have a lot of responsibilities however, they cannot do it without a full staff of managers. Store managers should keep in mind they signed up for open availability not once a week closing.

    Doesn't Recommend
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  5.  

    Company is definitely going down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in San Francisco, CA
    Former Employee - Sales Associate in San Francisco, CA

    I worked at American Eagle Outfitters part-time (more than 3 years)

    Pros

    Amazing employee discounts and prizes. Really great way to learn customer service skills.

    Cons

    WORST fluctuation in hours. You are not guaranteed a livable paycheck. Also, they don't pay very well. You provide a high level of customer service for minimum wage. Promotions don't even get you more than a few bucks. Managers talk down to you in the larger stores where it's not possible to get close to the leads. The smaller stores are better. It's basically impossible to go corporate, so unless you sell your soul, don't count on it.

    Advice to ManagementAdvice

    Don't talk down to your employees. You are no better than them. Also, if you are a District or Regional Manager, and you don't have the decency to smile at retail employees, quit your job!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    exhausting and never feel valued

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Assistant Manager in Houston, TX
    Former Employee - Assistant Manager in Houston, TX

    I worked at American Eagle Outfitters full-time (more than 3 years)

    Pros

    Great discount and lots of room for growth

    Cons

    Long, long , long hours. No work life balance and a very demanding environment. Anything less than perfection is not acceptable. DM's and RM's never on the same page as to what to do in regards to standards making it difficult to have successful visits.

    Doesn't Recommend
    No opinion of CEO
  7.  

    3yr employee (shiftlead)

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Eagle Outfitters

    Pros

    You will work with great people. Some may be young (highschool or early college) but most a great workers. really good discounts and incentives for certain goals that are met.

    Cons

    I dont like how they make you hound customers for certain things (reward credit)I believe in silent sellers as far as clothing. Customers usually know what they want when they come in, a simple greeting and letting them know to ask at anytime if they need help is all thats needed. I am not comfortable hounding them and trying to make them get things they dont want. Hours suck if ur not a manager, even shift leads are promised certain hours but never get them yet we do everything a manager do.

    Advice to ManagementAdvice

    Stop stressing over loyalty within store, stop cutting hours then hiring all these people and never letting them work. Do away with call ins. If on the schedule let me work. I have bills too.

  8.  

    Crazy High Demands

    Former Employee - Sales Associate in Santa Monica, CA
    Former Employee - Sales Associate in Santa Monica, CA

    I worked at American Eagle Outfitters part-time (less than an year)

    Pros

    Upbeat environment. Great employer discount. Amazing coworkers!

    Cons

    Terrible management and company to work for

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Okay place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters

    Pros

    Amazing benefits
    Fun environment
    Training in different management positions

    Cons

    Horrible schedules
    Never enough hours for part time employees
    Askes u to do tasks with barley and floor coverage
    Salaries are terrible management has to leave the company and come back to get better pay

  10.  

    Sales associate

    Former Employee - Anonymous Employee in Eau Claire, WI
    Former Employee - Anonymous Employee in Eau Claire, WI

    I worked at American Eagle Outfitters part-time

    Pros

    Great discount. Friendly co-workers. Good way to earn sales experience with no pressure,because its not commission based.

    Cons

    Bad hours..Managers have bad attitudes

    Advice to ManagementAdvice

    Be a leader by example, treat all employees equal

  11.  

    Overall a great company to work for, but very political on the inside.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at American Eagle Outfitters full-time (more than an year)

    Pros

    Casual office environment, no dress code, lots of time off, fun activities from time to time.

    Cons

    Very, very political. They often times hire kids straight out of school who don't know much about the business instead of promoting from within. If you aren't one of the "popular kids," good luck getting the recognition you deserve.

    Advice to ManagementAdvice

    Pay more attention to work ethic rather than looks and popularity - this is not high school.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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