American Eagle Outfitters

  www.ae.com
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American Eagle Outfitters Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

3.3 874 reviews

63% Approve of the CEO

American Eagle Outfitters Interim CEO Jay Schottenstein

Jay Schottenstein

(43 ratings)

62% of employees recommend this company to a friend

Review Highlights

Pros
  • There are lots of fun incentives for employees and a great discount on products(in 126 reviews)

  • Great employee discount that you are able to share with family and friends(in 70 reviews)


Cons
  • For one the poor sales associates hours are based off of how many credit cards they get(in 79 reviews)

  • Minimum wage, which is not a fun thing if you live in New York(in 44 reviews)

147 Employee Reviews Back to all reviews
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    sales

    Sales Associate (Former Employee) New York, NY

    Prosemployees were great to work with

    Consthey barely gave hours but were always hiring

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Crabtree Valley Mall - okay first job, but don't stay long.

    Sales Associate (Former Employee) Raleigh, NC

    Pros- Pretty good discount for employees
    - Ample training
    - Fairly flexible with scheduling
    - Formed great relationships with my fellow Sales Associates, and I thoroughly enjoyed working with them
    - My store prided itself on excellent customer service, which led to many happy (and repeat) customers
    - Great first job, or job during college - management will work with your schedule (for the most part), you end up being friends with your coworkers, and you get to buy awesome clothes for cheap

    Cons- Management would cut your hours if you upset them in any manner
    - If you don't hound every. single. customer. about getting a credit card, you'll be berated by management
    - Sometimes I would be denied a break, or would be told to work just shy of a six hour shift so that they "wouldn't have to give me a thirty minute break"
    - Almost every time I closed, we were forced to stay hours after our scheduled time without the appropriate break
    - Dealt with disgusting biohazards in the fitting room - "pick it up with your hands"
    - Rampant favoritism

    Advice to Senior ManagementYour associates are high school and college aged young adults - not machines. We don't have MBAs, nor are we professionally trained in Sales. Stop interrogating and berating every employee when they don't make the money you need to be #1 in the district.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Steer clear if you can't sell credit cards!

    Sales Associate (Former Employee)

    ProsFairly easy to get hired during holiday season, friendly coworkers, great employee discount, lax dress code (didn't have to be AE)

    ConsI had the misfortune of working in a small, low-traffic store where we were pressured to sell one AE credit card per shift, or else we could not work (we were left off the schedule) the next week. I was great at selling everything except the cards, and I really didn't support the strategy of pushing customers to get something they didn't need (we were trained to ask three or four times, and not take no easily for an answer). Also, the pay was really low, about the same or possibly even less than I could've gotten flipping burgers at McDonald's.

    Advice to Senior ManagementScheduling should not be based on selling credit cards! There are tons of other ways to create brand loyalty, like the free AE rewards system, great customer service, and having reliable, quality products. You will alienate many otherwise fantastic employees by evaluating them solely on their ability to sell cards.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Petty people ; out-of-control, wasteful spending

    Planning and Allocation - HQ (Former Employee) Pittsburgh, PA

    ProsThere are some nice perks - tickets to events..half-day Fridays May to Sept is by far the best perk of them all. Some of the people you work with are professional, friendly.

    ConsPetty, high school environment is tiresome - drama, gossip, back-stabbing is the way most do business there. It is a pervasive problem. Boot-kissers get ahead - hard workers get squashed. HR Department is useless and yes men. The biggest issues stem from the totally wasteful spending that is done there and lack of ethics. Hiring an endless number of Directors and VPs that are not needed, senior executive books corporate jet so they and their dog can fly to NY for the day, etc. One of the biggest follies was opening a multimillion dollar "tech office" in San Francisco. The contractors that work there demand 3 times the wage and expense than housing said contractors in Pittsburgh office.

    Advice to Senior ManagementClean house - Sr level Executives that have been there for decades need to retire and stay retired;
    Lead by example - take a coach flight once in a while, get serious on cost control...do you need 50 contractors to implement a new Planning system that when I left was still not implemented after a year?!?
    Grow-up - Stop the drama and gossiping by showing you are above that and it will not be tolerated on your teams.

    No, I would not recommend this company to a friend

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    • No Opinion of CEO

     

    Not the greatest retail experience

    Sales Associate (Former Employee) Stamford, CT

    ProsWhen I worked there, great discount at 40% off clearance and regular priced items and 50% off new items (first two weeks on floor). Starting wage was actually pretty competitive and a bit higher than minimum wage.

    ConsCall-in shifts - why couldn't they just schedule a regular shift? Rarely did they ever have me take my call-ins. Pre-party card (so tedious and unnecessary!). High turnover; I actually ended up quitting because of one particular manager. Also, I know the dress code is not strict, but we had men in baggy clothes and fitted caps, and women in clubwear. At least keep the standards presented in the handbook (which, I think was actually a helpful resource).
    They also really push the store credit card. I was never trained on register, but managers (and even coworkers) would tell me to push it on the sales floor. Customers don't like promos and credit cards rattled off to them!
    Consider yourself lucky if you're not able to work an overnight floorset shift.

    Advice to Senior ManagementTake heed from other retail clothing stores and just do less - as far as call-in shifts and pre-party cards.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    Working at AE

    Sales Associate (Former Employee) Holyoke, MA

    ProsGreat Discount, 40% off regular, 60% off when new merchandise arrives

    ConsManagment was horrible, never pay attention to when you can and cant work

    Advice to Senior ManagementCare about your employees!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    0 work life balance

    Anonymous Employee (Former Employee)

    ProsWell compensated and great salary

    ConsNo work life balance and too much internal politics

    Advice to Senior ManagementStart listening better and stop playing with bad internal politics. Make work life balance a culture.

    No, I would not recommend this company to a friend

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    Corporate not Organized!

    Corporate (Former Employee) New York, NY

    ProsTwo word "Perks" and "Good Pay."

    ConsI don't know where to start with the "Con's" when it comes to this company. I only have two words to describe how I felt: "Frustrated" and "Angry." Management is not doing their part as managers and directors to help unless they consider you their favorite pet. Really quick to criticize you or others, most employees are not professional when critiquing other employees, lack of guidance and communication. I don't see growth or potential in this company.

    Advice to Senior ManagementTry to minimize the gossip among other employees with your team or department, stop the favoritism, be good mentors rather then quickly turning to HR to get someone fired or on a development plan. Most of your team members are very unprofessional and the attitude unapproachable.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

     

    Sales Associate

    Associate (Former Employee) Seattle, WA

    ProsInteractive job with lot's of people-to-people contact, active and keeps your body moving

    ConsPoorly managed company, first line managers can be disruptive without reprimand from above due to lack of visibility

    Advice to Senior ManagementStrategic promotions of exceptional assistant managers, more robust peformance review processes for current leadership

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO

     

    fun but not professional at all

    Senior Software Engineer (Former Employee) Pittsburgh, PA

    Prosbenefits, fun to work, and employee perks

    ConsThe worst work experience ever. NO LIFE! on call rotation almost everyday. terrible holiday season overtime, unprofessional management and hr.You earn credits because of diligence not your talents. workplace looks nice, but it appears that ideology is over technology. managers only care you agree or not.

    This is a company that is taking growing pain. It looks losing it's soul and core culture.

    Advice to Senior Managementcome on. you are not young any more. take it seriously. The company cannot play naive any more. Face it! everyone has to grow up.

    No, I would not recommend this company to a friend

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