American Eagle Outfitters

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American Eagle Outfitters Reviews

Updated February 10, 2015
Updated February 10, 2015
181 Reviews
2.0
181 Reviews
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American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
181 Ratings

Review Highlights

Pros
  • There are lots of fun incentives for employees and a great discount on products (in 168 reviews)

  • Great employee discount that you are able to share with family and friends (in 87 reviews)


Cons
  • They even made one girl cry because she "wasn't getting enough credit cards" while she was on register (in 95 reviews)

  • Work life balance is terrible with no rules to regulate hours between shifts (in 28 reviews)

More Highlights

181 Employee Reviews Back to all Reviews

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  1.  

    Bureaucracy Goes to Die Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Supervisor
    Former Employee - Stock Supervisor

    I worked at American Eagle Outfitters

    Pros

    The fun thing about working in retail is that you form lasting friendships with your coworkers. Floorsets are exhausting but fun, slow days can be entertaining, depending on the LOD, basically all the things that have nothing to do with the operations of the company are pretty great!

    Cons

    Development: It is incredibly difficult to be developed in this company based on skills. I had skills for business development and innovation but had no way of developing into a corporate position with HR because I was only a stock supervisor. Developing other employees was a popularity contest with the unprofessional, snarky management teams.
    Creativity and Autonomy: American Eagle does everything in its power to control the processes and operations of its stores. I had built an incredibly efficient Merch flow system in the stockroom that was thrown to the garbage when the new stockroom organization plan was implemented. Each store is set up in a unique way and trying to apply the "one-glove-fits-all" tactic is ludicrous.

    Advice to ManagementAdvice

    I am fully aware of the bureaucratic, old Italian men that run this company. Learn to do things differently and consider an "employee first" culture rather than customer first. The customer first is guaranteed to follow.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Standard minimum wage job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Eagle Outfitters part-time (more than 5 years)

    Pros

    The only positive about working for this company was having great coworkers that were in the same boat going through the same underpaid, bad management and lack of appreciation struggle.

    Cons

    The is consistently Bad management and the company expects their employees you to work crazy hours like overnight on a regular basis and doesn't even pay people overtime for working in the middle of the night.

    Advice to ManagementAdvice

    Pay employees better

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    I only worked at AE for a month shortly after let go. I was very unhappy with the hrs and pay but it still stayed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in New York, NY
    Former Employee - Seasonal Sales Associate in New York, NY

    I worked at American Eagle Outfitters part-time (less than a year)

    Pros

    You get to pick free clothes at the 1st training day(1 jean, 2 tops)

    Cons

    Low pay
    Starts off with little to no scheduled days
    Seems to me the Times Square location has a problem with students schedule
    On Call

    Doesn't Recommend
    Positive Outlook
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  5.  

    Curious

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Merchandise Planner in Pittsburgh, PA
    Current Employee - Associate Merchandise Planner in Pittsburgh, PA

    I have been working at American Eagle Outfitters full-time (more than a year)

    Pros

    work life balance is good

    Cons

    underpaid with bad exec management

    Doesn't Recommend
    Neutral Outlook
  6.  

    Chaotic and miserable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY

    I have been working at American Eagle Outfitters full-time (more than a year)

    Pros

    The people are friendly and work hard

    Cons

    Management is clueless and out of touch. They rarely offer to help their teams and expect everyone to work long hours. Also things change constantly at the whims of leadership with no thought to the people working there.

    Advice to ManagementAdvice

    Be more open minded and actually listen to your employees. Quit pushing policies and actions just because that's how it's always done

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Great employees, experience depends on your store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Store Manager in Pittsburgh, PA
    Former Employee - Associate Store Manager in Pittsburgh, PA

    I worked at American Eagle Outfitters full-time (more than 3 years)

    Pros

    You can earn a lot of really great sales and customer relations experience working in retail. The employee discount is nice too.

    Cons

    Your experience, positive or negative, is dependent on the store you work in. High risk is you get a "bad" or "hostile" store.

    Advice to ManagementAdvice

    Share the company vision better, vet future managers,

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    It was fun but it's not worth working there when they never call u to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Eagle Outfitters

    Pros

    -people help you if you need it

    Cons

    -never get to work
    -you have to call every week
    -too many workers
    -get yelled at for every little thing

    Advice to ManagementAdvice

    American eagle needs organization.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Don't bother...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at American Eagle Outfitters

    Pros

    Friendly coworkers. Uhhh they like to solve issues.

    Cons

    Too many cons. First let's start off by saying that you have to sell your body to them. I work so hard for them and do so much good. But one little mistake, your life is on the line. No set schedule. It's based upon how many reward cards and credit cards you sell. They don't care about your customer assistance. The only reason why I still work there is because I'm the best with GoBacks so they give me my hours. For the first 4 months you'll only be receiving 8 hours a week. That basically cuts the gas of driving there and back. You can't work your way up in the company and your coworkers love to start drama and think they're better.

    There's no TEAM WORK. and they would love to get you fired. In the beginning I liked it, but once the facade disappears you'll get a clear image. Your life revolves around call-ins. You can't make plans because of it. It's not a real job. It's for those who are uneducated high schoolers who think it's hip and have a low GPA. Honestly I've never dealt with such stupid people.

    Actually it's funny because they say mean stuff to you in front of customers. Not professional at all. My manager laughed and said if I had ADD because I stopped folding the shirts to assist a customer who approached me. Let's not forget that ADD is a disability one may have keeping them from being normal. It's almost like asking someone if they're autistic. Very unprofessional. I literally am boggled by all of this realization that has appeared to me. But then there are those few who are super fun and smart who are awesome. To be promoted you'd probably have to work there for a really, really, really long time. The job is easy to get. Once I spoke they knew I had some knowledge just by me speaking. I'm not bashing on the company because I hate it or suck at my job. Because quite frankly I'm awesome at multitasking and doing all the GoBacks and organizing within minutes. But it's not professional.

    Advice to ManagementAdvice

    Respect those who are doing all the work while you guys just watch them. I don't mean to bash the company because it's well aware that many AEO's have closed down and AERIE. But open your eyes and appreciate the sales associate. It's not about credit cards. It's about knowing how to deal with people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Store mansger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Sacramento, CA
    Former Employee - Store Manager in Sacramento, CA

    I worked at American Eagle Outfitters

    Pros

    pay mediocre- benefits good, other than that there is nothing good to say

    Cons

    Terrible training for management..got 5 days of training on how to be a sales associate as a store manager- very racist company. Trained by management to watch African Americans that carry large purses!!! Not right at all!

    Advice to ManagementAdvice

    Spend time observing your managers because they abuse time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Fun job, but not valued as an employee

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Eagle Outfitters part-time (less than a year)

    Pros

    -Great discount!
    -Overall fun job, but the people you are working with can ruin that quickly if they have negative attitudes
    -Technologically advanced
    -Corporate Office gives the proper tools for employees to be successful on the sales floor (AE videos, etc.)

    Cons

    -Long hours
    -Employees are not compensated enough money for the long hours of work they are asked to do
    -Unorganized management
    -Employees are not valued as people
    -Too many scheduling mishaps as a result of failing to listen to/ignoring employee's requests
    -Lacked an atmosphere of teamwork

    Advice to ManagementAdvice

    Listen to your employees and value them as people. You need them more than anything to achieve your goals and make sales. If you are fake to them and treat them with disrespect, they will secretly resent you and not be as useful to you. As a manager, you want to empower your employees not make them feel as if they are a slave laboring for a tyrant.

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