American Eagle Outfitters

  www.ae.com
  www.ae.com
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American Eagle Outfitters Reviews

Updated September 7, 2014
Updated September 7, 2014
947 Reviews
3.4
947 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
68 Ratings

Review Highlights

Pros
  • There are lots of fun incentives for employees and a great discount on products (in 129 reviews)

  • Great employee discount that you are able to share with family and friends (in 71 reviews)


Cons
  • For one the poor sales associates hours are based off of how many credit cards they get (in 80 reviews)

  • Work life balance is terrible with no rules to regulate hours between shifts (in 22 reviews)

More Highlights

156 Employee Reviews Back to all reviews

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  1.  

    Sales associate

    Former Employee - Anonymous Employee  in  Eau Claire, WI
    Former Employee - Anonymous Employee in Eau Claire, WI

    I worked at American Eagle Outfitters part-time

    Pros

    Great discount. Friendly co-workers. Good way to earn sales experience with no pressure,because its not commission based.

    Cons

    Bad hours..Managers have bad attitudes

    Advice to ManagementAdvice

    Be a leader by example, treat all employees equal

  2.  

    When you're an employee, you're a number not a person. Even after 4 years...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Blasdell, NY
    Former Employee - Sales Associate in Blasdell, NY

    I worked at American Eagle Outfitters part-time for more than 3 years

    Pros

    My favorite part about working at American Eagle was the flexible schedule. I started working there when I was in high school and lasted through to my second year of college. Very accommodating hours. The discount was nice too, giving incentives every new floor-set to get even more of a discount. Was offered a promotion, after I told them I got another job...and they couldn't match my new salary (which was NOT that high).

    Cons

    There is no respect for associates. You are there to sell, and get credit cards. If you are good at it, great, but that is still literally all that you are to them. If you're not good at it, you won't last longer than 2-3 weeks before they stop scheduling you. I worked there for 4 years, trust me I have seen SO many people come and go because they were shy or couldn't get a credit card. My starting rate was $7.25 p/hr which was minimum wage at the time (2010). By the time Jan 2014 came around I was only making $7.84 p/hr. Over the course of my time there I made it through much of college and wound up getting a full time job at a company related to what I was going to school for. I lowered my availability which I was told was no problem. Then, I changed to just floor-sets. Little did I know, they would stop calling and then term me in the system, WITHOUT telling me, after 4 years. Unreal. & Yes I did call them. I received a "we have this floor-set covered, its a small one" or my favorite "the new manager probably forgot to call you because she doesn't know you". If you're going to work retail in a mall, skip this place.

    Advice to ManagementAdvice

    Communicate with sales associates. Teach your managers to respect them as adults, and human beings, rather than children or idiots. Also, make floor-set materials more easy to understand & less complicated. When you're there all night with a manager breathing down your neck who has a DM breathing down their neck because a window display is annoyingly tedious and is taking forever, its not easy. Even better when the sheet says it takes "1.5-2 hours". On what planet?!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Overall a great company to work for, but very political on the inside.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at American Eagle Outfitters full-time for more than a year

    Pros

    Casual office environment, no dress code, lots of time off, fun activities from time to time.

    Cons

    Very, very political. They often times hire kids straight out of school who don't know much about the business instead of promoting from within. If you aren't one of the "popular kids," good luck getting the recognition you deserve.

    Advice to ManagementAdvice

    Pay more attention to work ethic rather than looks and popularity - this is not high school.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Great product, questionable leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at American Eagle Outfitters full-time for more than a year

    Pros

    Great product that sells itself
    Very relaxed working environment

    Cons

    Leadership is non-supportive and misguided
    Massive amounts of wasteful spending at the leadership level
    Poorly trained HR department

    Advice to ManagementAdvice

    External evaluations and reorganization at the SVP, VP and Director levels is mandatory

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    It's been absolutely horrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Jean Expert/Sales Associate  in  Wellington, FL
    Current Employee - Jean Expert/Sales Associate in Wellington, FL

    I have been working at American Eagle Outfitters part-time for less than a year

    Pros

    The best reasons are the discounts. I have a great assistant manager and 1 new manager that seems very sweet. Most of my coworkers are also hard workers and are a joy to work with.

    Cons

    The head manager talks down to me, it's a discouraging environment to be in, there no positive reinforcement whatsoever and the hours are very unreliable (6/10 of my scheduled hours were cancelled this week). Management is very disorganized and talk about employees behind their backs.

    Advice to ManagementAdvice

    Please listen to your associates views on management. I don't mind strict management, I just can't stand the unorganized and unmotivated work environment this management produces. Managers are not flawless and can even be quite rude towards customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Great in the beginning...terrible ending

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Lead
    Former Employee - Shift Lead

    I worked at American Eagle Outfitters part-time for more than a year

    Pros

    The discounts were great of course and then they would always have contest for free items which is nice too. But that's the only reason why a lot of employees stay with the company

    Cons

    Way too much stress on employees and managers put on by the dms and rms! I started out as an associate and it was nice because I didn't really know the company yet. I usually got hours because I got credit a lot, but if I didn't I would hardly get any hours and the same with other employees. Then I got promoted to a shift lead and that's when I realized how horrible it is. The dms are constantly down your throat about EVERYTHING, and constantly question you why something wasn't done right or why your not meeting expectations but they don't want to listen to any excuses or give you any solutions, just basically telling you figure out something quick or you getting written up. There also is no proper training in the company for ANY position. On my very first day I was ringing people up with no register training and I told I needed to get a credit! I wasn't properly trained as an associate or a shift lead just kinda thrown into and told I better do this and that or else. I wouldn't recommend working there unless you enjoy being stressed out

    Advice to ManagementAdvice

    Stressing out your employees isn't the right incentive to take if your trying to get a better results out of someone. No one enjoys dreading to coming to a job that stresses them out and with pay being so little it isn't worth it at all. Also there needs to be a better training in the company. And you shouldn't base your hours off who gets credit and who doesn't (trust me no one wants a credit card with a 25% interest rate)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    As much as I love my job and my Aerie DOR..............

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Keyholder/With the Same Responsibilities As An Assistant Manager
    Current Employee - Keyholder/With the Same Responsibilities As An Assistant Manager

    I have been working at American Eagle Outfitters full-time for more than a year

    Pros

    Our DM is amazing! He is a coach, trainer, and teacher! His gift I would say is merchandising and promos. I enjoy learning from him verses learning from other members of management in my store.

    Cons

    I am a keyholder, I hold the same responsibilities as an Assistant manager. The only thing that separates me from them is our pay. I work with a group of managers, that don't care about their job! The store is rarely ever closed to open, none of the managers including the store manager wants to help take care of our SIS Aerie which is my DOR. I I have been with this store for a year as a keyholder. I came into a job as a strong leader because there was no leadership in the store. At first glance you would have never known who the managers were. I wasn't given the time to learn my DOR or barely keep up with it. I was given the option by my awesome DM to travel to another store in another state, but at that time I didn't have reliable transportation. (After the first month or so in Aerie, I was kicking myself for not going to train in another store.I had to have many conversations with my store manager because I wasn't given the time on the clock to learn my DOR and what my team members didn't know. Everything that I have learned I have either learned from another store manager in another store or I have taught myself. AE stores that have Aerie SIS only require 6% of American Eagle sales to be Aerie, After I was able to teach and train and practice on my own, I then was able to do the same for all of my Aerie girls, I let my DM know that 6% wasn't good enough for me, and I made a goal to be 10% of AE's business. I am proud to say that we reached that ten percent about 3 months ago and holding on strong! This took a lot of trials and tribulations. I went through many interviews to find the right Aerie girls for selling, floorsets, and an Aerie Merch Lead! For me it has not been any work-life-balance! I am responsible for Aerie everything( LOD, floorsets, selling, talent, merchandising, promos, sizing, establishing a positive and comfortable selling environment , and I am also responsible for AE (merchandising, filling, LOD, coaching and teaching Customer service, doing Associate assessments because (no one else cares to do them), opening and closing the store, bank deposits and so much more . I take pride in my job and love to coach and train and my true passion is teaching and coaching on how to provide excellent customer service. I have grown to "love" Aerie as well as my job or should I say, the customers and associates, and Aerie is what I love most about my job. "Love me, Don't retouch me" The Aerie Real Campaign is an amazing one, that truly is all about the "real" women! Aerie experts know that women come in all shapes and sizes. They are not retouching their models for pictures or in anything else Although they are beautiful people as they are in there own skin, scars, piercings, tattoos, and birth marks, they aren't "Fantasy" women that our society has made lingerie models into. They are Real Aerie women that love themselves for who they are. (Now that is the biggest reason why I love Aerie, this is what I want my three daughters to follow not the fake stuff.) I have always told them to be a leader not a follower and Aerie is also headed in that direction. Due to having an Assistant Manager that wants to be friends with all the associates and party with them,has no line between those relationships, doesn't know what it takes to be a leader, doesn't have any since of time and is late every day she works. Another Assistant that is on "fire" at times with business, and cold as ice at other times! She starts projects and stops in the middle of them for others to finish and clean up. Then we have our Store Manager, she is self absorbed, and only thinks about herself and family. She puts her wants and needs over her lower management team as well as associates. She complains about being in the store longer then 40 hours a week ( a store manager), she doesn't know how to keep things confidential unless it some how benefits her. My biggest issue with American Eagle in my store is the upper management in the store. They don't lead their team in the direction that the company is headed. The only problem that I have with AE is the fact that when we as a store win the loyalty contest a month, I as a key holder, which holds the same amount of responsibility don't get a bonus for the Loyalty credit, rewards, and emails each month? I found this out today when checks came in and I was the only one who didn't get one. What made it worst for me, was the fact that the manager that was there acted as if it wasn't a big deal that I didn't get one, although I won the Loyalty contest in our store for the month as the #1 LOD and I came in 3rd place throughout our Region. So the year that I have been in American Eagle / Aerie, I have never seen any management team member` make it to the Wallofawesome. In the month of June I made it on the wall of awesome twice. Once for being top Lod in our district for a day with 11 AECC's another store sent me one in the mail for being top Loyalty LOD for the month of June. All three of the managers that don't care about a lot that goes on in our store, got bonuses that I feel that I should have gotten at least a small piece of. They each recieved a bonus due to hitting loyalty goals in June, Not only did I receive an AWESOME CARD from our DM for being top LOD as well as top 3 in our region for Loyalty in June, I also got a kick in the face with no bonus check like the Store manager, and two Assistant managers. I guess if I wasn't so passionate about my job, my Role as part of the management team, and didn't take my job so seriously, it wouldn't effect me, like it hasn't effected any of our managers for not getting it sooner. I have gotten better at my Dor and wanted to get better with personal goals for AE so that I could continue to grow in the company. I am telling this because I feel that someone could learn from it! I'm hoping members of management in any business will take pride in their employees and train them and teach them the way that you would want to be taught and trained! A happy employee makes happy customers, which then turns into repeat customers, more loyalty cards in Rewards and Credit (for any retail), which then turns into your paycheck/ our paycheck / insurance / benefits / PTO / etc. And how do customers pay your pay check you ask? Just remember this, what we put into our associates and employees, is what they will give the company back!

    Advice to ManagementAdvice

    `Share your knowledge with other members of management and focus on coaching every and anyone under you. Never be afraid of who "could" possibly take your job, because you have taught them well! Invest time into your employees with positive coaching, uplifting criticism when necessary, and always remembering to recognize them and show them appreciation! Be a leader, always, by listening to what others are saying, (listening to your associates, I mean really listening to what they are saying, will teach them to listen to your customers) asking open-ended questions to check for their understanding. And making sure that you are leaving your personal life at the door when you walk in! Don't let your personal life run your business life! The two were never meant to be combined. Everyone has one, and not everyone wants to know about it! Last but not least, always stay positive and look for the best in everything. By being a positive leader and cheering your team on, you will grow and nourish a positive team who will also teach the business values that you have taught them. Thank you for taking the time to read this, A heartbroken, thinking about moving to another company employee!

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Hyannis, MA
    Current Employee - Sales in Hyannis, MA

    I have been working at American Eagle Outfitters part-time for more than 3 years

    Pros

    Fun people great discount nice people

    Cons

    bad hours, short shifts

    Advice to ManagementAdvice

    give more hours

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Suppose to be a youthful, energetic, growing company instead it's another company clinging onto it's past success.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance  in  Pittsburgh, PA
    Current Employee - Finance in Pittsburgh, PA

    I have been working at American Eagle Outfitters full-time for more than a year

    Pros

    Great discounts on clothes for employees.

    Cons

    Leadership has no clear vision on how to right the ship and refuses to listen to suggestions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at American Eagle Outfitters part-time for less than a year

    Pros

    employees were great to work with

    Cons

    they barely gave hours but were always hiring

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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