American Eagle Outfitters Reviews

Updated August 2, 2015
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American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
28 Ratings

Pros
  • Fun people great discount nice people (in 168 reviews)

  • Great employee discount (30-60%) (in 87 reviews)

Cons
  • Getting people to sign up for credit cards is tough (in 95 reviews)

  • No regard for work life balance (in 28 reviews)

More Pros and Cons

219 Employee Reviews

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  1. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Westlake, OH
    Former Employee - Sales Associate in Westlake, OH

    I worked at American Eagle Outfitters part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Gives good benefits to employees. 40% off normal priced clothes & 50% off of clearance.

    Cons

    The store management & regional management in my area were very condescending. The overall policies that AE enforces upon it's employees made me uncomfortable. For example, always offering the store credit card & not being able to stop verbalizing its benefits until the customer refused three times.... Regardless of how they felt. Not good business.

    Advice to Management

    Stop talking poorly about your employees to other managers/co-workers.


  2. eh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Free stuff if you perform well

    Cons

    management doesnt care one bit

    Advice to Management

    care about your employees and they will stay


  3. A decent experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Columbia, SC
    Former Employee - Sales Associate in Columbia, SC

    I worked at American Eagle Outfitters part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Steep employee discount, flexible hours, casual dress code, pretty good management team, definitely a good environment for a people person/extrovert.

    Cons

    When I say "flexible hours" I really mean that if it's a slow day in the mall, you go home. It was difficult for me to take initiative as the person in charge of training us had absolutely no interest in doing so.

    Advice to Management

    Make sure that the people you have training new employees actually WANT to do so. You'll have a more knowledgeable staff who are equipped to do the job you hired them for.


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  5. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Miamisburg, OH
    Former Employee - Sales Associate in Miamisburg, OH

    I worked at American Eagle Outfitters part-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Excellent discount, and occasional free merch, this can be a fun place to work given the right wheelhouse of management. No uniform, very easy to request time off if needed. Helps build social skills.

    Cons

    Poor pay. Very clicky high school atmosphere. Late nights and weekends. Often high demand for a retail store. New hires are often given very few hours (aka little time to learn the job). Often times very negative upper management. Getting a "way to go" or a "good job" is impossible. You just leave every night not feeling good about yourself or the work you did. Really the biggest problem with the job is the management.

    Advice to Management

    Learn to motivate others. Not bring them down! Motivated employees are happy to be there! Start trying positivity in the work place. Not in charts or in stickers but in your attitude! In your attitude to your managers and your staff! Cut negative insults and comments. Change them to positive statements and compliments.


  6. Worst Company I've ever worked for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Specialist in Cabazon, CA
    Former Employee - Visual Specialist in Cabazon, CA

    I worked at American Eagle Outfitters part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The discount was nice to have. My coworkers were really supportive in everything we did. I learned a lot about working in retail from them.

    Cons

    Worst Company I've ever worked for. the management was completely unorganized and was unwilling to help with any questions or concerns. The hours were spotty as well.


  7. American eagle

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Deer Park, IL
    Former Employee - Sales Associate in Deer Park, IL

    I worked at American Eagle Outfitters (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The 40% discount was a huge bonus to the job.

    Cons

    Rude managers that talked badly about other employees, training was done by other associates, 6 months until you can work the register, working shifts like 9pm-5am doing transitions


  8. Poor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Harrisburg, PA
    Former Employee - Sales Associate in Harrisburg, PA

    I worked at American Eagle Outfitters (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Really good discounts for their clohtes

    Cons

    Got paid minimum wage to deal with yelling, intensive and fast paced work, I hate it there


  9. Eh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Jean Expert, Bra Expert, Stylist
    Former Employee - Jean Expert, Bra Expert, Stylist

    I worked at American Eagle Outfitters part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people I worked with were great. Amazing discount. Helped me open up and feel more comfortable talking to customers.

    Cons

    Unrealistic expectations. Horrible pay, worked there two years and only got a $.15 raise. All about loyalty. Doesn't really care about employees

    Advice to Management

    Listen to your employees!!


  10. Helpful (1)

    Racist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Seattle, WA
    Former Employee - Retail Sales Associate in Seattle, WA

    I worked at American Eagle Outfitters part-time (More than a year)

    Neutral Outlook
    Disapproves of CEO
    Neutral Outlook
    Disapproves of CEO

    Pros

    Nice Hours Nice Employees Nice Customers It was a easy hire and easy interview

    Cons

    Racist managers Unfair and illegal working tasks (was told to stand outside in the freezing rain for 3 hours to just hand out coupons)

    Advice to Management

    Treat all employers equal


  11. Stressful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Eagle Outfitters full-time (More than 5 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Great discount......3 items a month @80%

    Cons

    High expectations not enough payroll

    Advice to Management

    You really do live your life at American eagle



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