American Express

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American Express Reviews in Phoenix, AZ

Updated Jul 8, 2014
All Employees Current Employees Only

3.4 260 reviews

76% Approve of the CEO

American Express Chairman and CEO Ken Chenault

Ken Chenault

(191 ratings)

64% of employees recommend this company to a friend

Review Highlights

Pros
  • Usually a great work-life balance and they are very invested in their employees(in 399 reviews)

  • Home Based Servicing has a bit more flexibility given that it is a work from home position(in 59 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception(in 69 reviews)

  • decision making processes and promotion of less qualified individuals(in 42 reviews)

24 Employee Reviews Back to all reviews
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in
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    9 people found this helpful  

    American Express "Leaders" make better Looters

    Business Analyst (Current Employee) Phoenix, AZ

    ProsI'm grateful my salary from American Express still pays the bills (for now).

    ConsAmerican Express is probably experiencing its toughest challenge in its long history. We gave out too much credit and are still being hit with huge losses because of it. Our leaders overreacted and have now not only stopped issuing credit almost completely, but also started paying existing cardholders in good standing to cancel their accounts. Now we make almost no money. What this has meant for employees is layoffs, pay cuts, longer hours as our numbers dwindle and low morale.

    Advice to Senior ManagementThe bonuses you received were not earned and you should send the right message to hurting employees by giving them all back. Especially the $6.1Million retention bonus Ken Chenault (our CEO) pocketed while telling the world he turned down his bonus.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    If the people make the company then American Express is in trouble.

    Database Analyst (Current Employee) Phoenix, AZ

    ProsThe opportunity to work with diverse cultures. We routinely speak with people in India, England and Mexico. We regularly work with people in New York and Florida.

    ConsEverywhere there are people in jobs they aren't qualified for. Usually it's because the organization or job has changed a lot but management is too afraid to get rid of the people that haven't kept up. People were promoted before they were ready. We've outsourced jobs to very unqualified people.

    Advice to Senior ManagementIt's too late for advice because the opportunity to change ended long ago. It's unrealistic to expect senior management to demote themselves and all the people they selected to work for them.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    7 people found this helpful  

    A once proud brand is now tarnished

    Senior Project Manager (Former Employee) Phoenix, AZ

    ProsAmerican Express offers an above average benefits package, yet over the past few yeas the move to a HSA medical plan ensures that you will pay more in premiums and out of pocket year over year. Offers a flexible work environment at times, just don’t get caught taking advantage of it as it will be held against you in the long run.

    ConsAmex suffers from a lack of innovation, with an attitude of wait and see. Amex is not and will never be a market leader as the are too timid to take a risk, and when presented with a opportunity will turn away if will require any innovation or investment.
    The company is chock full of 'lifers' with 20 years or more in the same job. They offer no value to the company and are part of the drag on being able to make any significant change to catch up with the previous market changes.
    There is pervasive fear of it’s customer and merchant base. Nothing can be done, no changes can be made as there is constant fear of the customer. In lieu of an approach of customer satisfaction, there is an effort to keep the status quo, and not make any change for fear that some customer may not like it.
    Jr. and Sr. management live in fear of the layer above them. The result is that there is zero upwards communication of issues and problems faced at the lower levels. When problems are encountered that require input from the next level to solve them the solution is to push back on the line level to come up with a solution, not draw any attention to the issue as the leader may be made to look bad, and god knows you can not have that!

    Advice to Senior ManagementSince selling off any asset worth while it is time to invest back into the business. Quit looking at head count as the easy way out of every mistake you make and start cutting the layers of fat at the top. There is no value in having 16 layers of management, other than to keep any truth from reaching you.
    Uncontrolled growth followed by uncontrolled cuts has decimated a once great company. There is a good reason the stock is in the teens now and down over 30 pts in a year. YOUR decisions, your lack of leadership, planning, and investment in the core of the company are quickly turning a once proud brand into a shell of what it once was. Sell off travel while you still can that way you will have nothing left to fall back on after your next screw up that is just around the corner.

    No, I would not recommend this company to a friend

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    You're So Vain...I bet you think this review is about you..don't you?....don't you?.....well..actually it is ;-)

    Team Leader (Former Employee) Phoenix, AZ

    ProsDiminishing returns here. Used to be the benefits...but not any more (read below). If you do not have any other options, it is at least a paycheck....but pay is not that competitive either....I am struggling a bit here...okay... how about the educational and learning opportunities in the eHR Learning Center....not too bad.

    ConsAmex has changed its health insurance plans to "catastrophic" insurance coverage while greatly increasing the premiums. They claim to value their employees but the reality is that this company is willing to push the majority of risk of medical cost to its employee base to save a buck. My deductible (amount I pay before insurance kicks in) is $9600 per year. Unlike Mastercard or Visa, who make money from processing credit card transactions, Amex lends money. And, unlike Bank of America (and other card issuers) they DO NOT take deposits. This means that Amex is struggling to deal with its massive debt in the billions (with a "b") of dollars. For comparison, their debit/equity ratio is 6 point while Mastercard is 0.08 points. WOW! During this credit crunch crisis, Amex is having cash flow problems...another WOW!... They are also reducing the spend limits on accounts and attempting to raise rates on their cards all while raising fees for the "privilege" of using their card. This will drive customers and small businesses to Visa and Mastercard. Amex will soon be incapable of surviving on its own and will need to merge or be acquired by a firm that DOES take deposits and has massive cash reserves. I smell a takeover...maybe Bank of America if they have the stomach for all that massive debt. Bottom-line -- this company is going to shed a lot of jobs now and in the future when it can no longer operate without a cash sponsor and the acquiring company runs operations...BUYER (and employee prospects) BEWARE!! Boo! Time to be scared.

    Advice to Senior ManagementThe employees can see management actions coming a hundred miles away. Be more upfront about the layoffs, downsizing, reductions, etc. We already know that employee are not highly valued as compared to share holders and market capitalization (rough to loose 67% of market cap isn't it Ken?). Stop embarrassing yourselves. We know what you are up to. The so called "Blue Box" vaues are used to control behavior of the masses. Also, this is the MOST VAIN company that I have ever worked for. The hiring managers who push the back end compensation (i.e. no real money but various vesting contributions over a 4 year period which will not be paid out because you will be laid off before any vesting occurs) try to convince people to accept a lower wage/salary in order to have the "prestige" of working for Amex. Get real. I have bills and a mortgage that need to get paid TODAY. Paying 25% below market does not work for us. AND... with Amex stock down ~67% over a year ago...the vesting of back end compensation is worthless...ouch!! Vanity, low pay, catastrophic insurance coverage, long term vesting ....not the best way to retain talent, is it Ken?

    No, I would not recommend this company to a friend

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