American Express Reviews

Updated December 31, 2014
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26 Employee Reviews

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  1. American Express

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at American Express

    Pros

    American Express has a great enviornment.

    Cons

    American Express does not promote from within a lot.

    Advice to ManagementAdvice

    American Express might want to consider that they have talent within and how to promote from within. Everything is from outside and leadership programs aren't offered to internal employees.

    Doesn't Recommend
    No opinion of CEO
  2. 5 people found this helpful

    Lots of cooks in the kitchen, but the stove isn't even on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Consultant in Phoenix, AZ
    Former Employee - Consultant in Phoenix, AZ

    I worked at American Express

    Pros

    The facilities & campus aren't breathtaking, but they're certainly well above average for the Phoenix area. Cafeteria services are excellent, and most of the general cube-farm areas are high-walled and more spacious than many similar companies.

    At the Desert Ridge campus, you might be so lucky as to have a view of the mountains, or surrounding empty desert (which in Phoenix can be a welcome landscape). The landscaping of the campus itself is relatively lush - many plants, some with name placards, adorn the courtyard area, and when the weather outside isn't brutally hot, the area provides a large, comfortable, open space to zone out.

    Cons

    Everyone seems to be a "project manager" in title, but very little in practice. Status reports, project plans, and other confetti are mainstays, while actual production and project progress is frequently delayed and diluted.

    A generally unhappy/angry attitude prevails - people don't smile or greet one another so often as they look away or frown. Petty, unprofessional arguments over conference room or temporary office spaces occur - and no one seems embarrassed.

    As to the position itself, consultants are fairly well respected at AMEX, but not fully able to separate themselves from the culture of micromanagement and walking on eggshells (PC, obstacle management, etc.). However, the position I interviewed for and accepted changed radically during the course of the contract, as did the terms and conditions of the position (ability to work from home, hours, job description/responsibilities). Ended contract early & with good feelings from both parties, but would not accept a position with the company again.

    Advice to ManagementAdvice

    Less talk, more action. Far too much money is being spent on managing communication about projects and working toward "lowest common denominator" goals, rather than directing the time, effort, and money toward valuable project implementation.

    Doesn't Recommend
    No opinion of CEO
  3. 4 people found this helpful

    Don't believe everything they say in the interview.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at American Express

    Pros

    The competitive pay and good benefits package were definitely a factor in helping me decide to come to work for American Express. The office location is convenient so I don't have much of a commute.

    Cons

    The job is not as it was described in the interview. Technical skills they were looking for, and that I said I was looking to use, are not needed so not being used. Had I known that most of my time would be spent taking minutes and doing status reports I would not have accepted the position. I am looking for more challenging work elsewhere.

    Advice to ManagementAdvice

    Make sure people involved in recruiting accurately represent jobs.

    Doesn't Recommend
    Disapproves of CEO
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  5. 5 people found this helpful

    If the people make the company then American Express is in trouble.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Database Analyst in Phoenix, AZ
    Current Employee - Database Analyst in Phoenix, AZ

    I have been working at American Express

    Pros

    The opportunity to work with diverse cultures. We routinely speak with people in India, England and Mexico. We regularly work with people in New York and Florida.

    Cons

    Everywhere there are people in jobs they aren't qualified for. Usually it's because the organization or job has changed a lot but management is too afraid to get rid of the people that haven't kept up. People were promoted before they were ready. We've outsourced jobs to very unqualified people.

    Advice to ManagementAdvice

    It's too late for advice because the opportunity to change ended long ago. It's unrealistic to expect senior management to demote themselves and all the people they selected to work for them.

    Doesn't Recommend
    Disapproves of CEO
  6. 9 people found this helpful

    American Express "Leaders" make better Looters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Analyst in Phoenix, AZ
    Current Employee - Business Analyst in Phoenix, AZ

    I have been working at American Express

    Pros

    I'm grateful my salary from American Express still pays the bills (for now).

    Cons

    American Express is probably experiencing its toughest challenge in its long history. We gave out too much credit and are still being hit with huge losses because of it. Our leaders overreacted and have now not only stopped issuing credit almost completely, but also started paying existing cardholders in good standing to cancel their accounts. Now we make almost no money. What this has meant for employees is layoffs, pay cuts, longer hours as our numbers dwindle and low morale.

    Advice to ManagementAdvice

    The bonuses you received were not earned and you should send the right message to hurting employees by giving them all back. Especially the $6.1Million retention bonus Ken Chenault (our CEO) pocketed while telling the world he turned down his bonus.

    Doesn't Recommend
    Disapproves of CEO
  7. 7 people found this helpful

    A once proud brand is now tarnished

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Project Manager in Phoenix, AZ
    Former Employee - Senior Project Manager in Phoenix, AZ

    I worked at American Express

    Pros

    American Express offers an above average benefits package, yet over the past few yeas the move to a HSA medical plan ensures that you will pay more in premiums and out of pocket year over year. Offers a flexible work environment at times, just don’t get caught taking advantage of it as it will be held against you in the long run.

    Cons

    Amex suffers from a lack of innovation, with an attitude of wait and see. Amex is not and will never be a market leader as the are too timid to take a risk, and when presented with a opportunity will turn away if will require any innovation or investment.
    The company is chock full of 'lifers' with 20 years or more in the same job. They offer no value to the company and are part of the drag on being able to make any significant change to catch up with the previous market changes.
    There is pervasive fear of it’s customer and merchant base. Nothing can be done, no changes can be made as there is constant fear of the customer. In lieu of an approach of customer satisfaction, there is an effort to keep the status quo, and not make any change for fear that some customer may not like it.
    Jr. and Sr. management live in fear of the layer above them. The result is that there is zero upwards communication of issues and problems faced at the lower levels. When problems are encountered that require input from the next level to solve them the solution is to push back on the line level to come up with a solution, not draw any attention to the issue as the leader may be made to look bad, and god knows you can not have that!

    Advice to ManagementAdvice

    Since selling off any asset worth while it is time to invest back into the business. Quit looking at head count as the easy way out of every mistake you make and start cutting the layers of fat at the top. There is no value in having 16 layers of management, other than to keep any truth from reaching you.
    Uncontrolled growth followed by uncontrolled cuts has decimated a once great company. There is a good reason the stock is in the teens now and down over 30 pts in a year. YOUR decisions, your lack of leadership, planning, and investment in the core of the company are quickly turning a once proud brand into a shell of what it once was. Sell off travel while you still can that way you will have nothing left to fall back on after your next screw up that is just around the corner.

    Doesn't Recommend
    Disapproves of CEO

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