American Express
3.6 of 5 1,737 reviews
www.americanexpress.com New York, NY 5000+ Employees

American Express Reviews

Updated Jul 4, 2014
All Employees Current Employees Only

3.6 1,737 reviews

                             

88% Approve of the CEO

American Express Chairman and CEO Ken Chenault

Ken Chenault

(1,292 ratings)

76% of employees recommend this company to a friend
187 Employee Reviews Back to all reviews
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    2 people found this helpful  

    MBA kinda company

    Manager - Risk Management (Current Employee)
    New York, NY

    Prosmake you grow, like how MBAs are trained

    Consnot an analytics/data driven company
    management are good at talking, rather than delivering results.

    Advice to Senior Managementno suggestion. company will die sooner or later

    No, I would not recommend this company to a friend

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    Great company for career lifers, not so great if you are an independent, out of the box thinker.

    Business Analyst (Former Employee)
    Chicago, IL

    ProsGreat reputation. The experience will look good on your resume.
    They provide a good mentoring program.
    Great opportunities to move around within the company after 2-3 years.

    ConsYou have to tow the company line at all time. It's a huge company with a very set policy and culture. If you cannot conform, you will have a tough time.
    Very risk averse company. This quality is transferred onto functional managers and directors who will resist change or new ideas from employees.
    Lots of internal politics.

    Advice to Senior ManagementBe more open to new ideas from your top new recruits even when these ideas go against business as usual.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    3 people found this helpful  

    Marketing Manager

    Senior Marketing Manager (Former Employee)
    New York, NY

    ProsTrying to reinvent themselves from a marketing standpoint, but doing it slowly. Large, impressive brand to have on a resume.

    ConsSalary is below average. They set salary guidelines but the majority of employees fall below that salary and there is no room for negotiation. At the manager and Sr. manager level you are overworked with little work-life balance. There is a very selfish culture of wanting to move up quickly, so a lot of the leadership are inexperienced and lack real leadership or mentorship skills. The biggest con is the constant re-org and restructuring and tons of layoffs in the process. I was an employee for 4 years and cant remember one year where they weren't laying people off. It creates a very stressful, unpleasant and selfish work environment. Also-terrible health benefits

    Advice to Senior Managementstop promoting people just for time in role and try to find smart, capable leadership that can actually lead a business. The majority of work always falls to managers, who, realistically could get paid 20-30k more at other companies in NYC, consider compensating those mid-level employees better since there is so much churn at that level

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Diversity over competence

    Senior Programmer Analyst (Current Employee)
    Phoenix, AZ

    ProsEasy to disappear into a cubicle, plenty of meetings with free lunches, not at all competitive between developers because of isolation and lack of concern for quality output.

    ConsCorporate slog with people who excel only in diverting blame for failure. A shining example of the Peter principle in action. Actually had a senior developer tell me to work slower so as to avoid raising expectations of business units.

    Advice to Senior ManagementYou bleed quality developers, leaving behind only those who don't speak up because the lack confidence in their skill-sets. Instead of 'celebrate diversity' how about 'celebrate quality'?

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Operations Manager

    Manager (Former Employee)
    New York, NY

    ProsBeing able to say you work for American Express. Looks good on a resume. Great networking opportunities.

    ConsZero job security. Work life balance is lacking, reduction in staffing forces others to assume workload. Expectation is that you put your personal life on the back burner (miss birthdays, anniversaries, graduations, weddings) only to be laid off. Lack of equitable give and take between company and employee.

    No, I would not recommend this company to a friend

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    Travel Counselor

    Travel Counselor (Current Employee)
    Salt Lake City, UT

    ProsLots of PTO, Great fellow employees, Some travel perks

    ConsNo room for promotion or to earn more money, no leadership, no consistency with policy/procedure. The technology side is an embarrassment for a Fortune 500 company - they are still on Internet Explorer 7,

    Advice to Senior ManagementLeadership is not respected because they do not show that there is a vision. I would look less at your Ipad during meetings and listen more. (Sr VPs meeting with agents. )

    No, I would not recommend this company to a friend

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    not a good place to come post MBA

    Senior Manager (Current Employee)
    New York, NY

    Proswork/life balance - most people are 9-5ers

    Cons-benefits are terrible. health insurance a complete joke -- deductible is so high i basically pay for all my health costs every year
    -pay is far below market
    -passive-aggressive culture
    -constant restructuring and layoffs
    -terrible place to come post-mba. tenure, more than talent, is what is valued at the company and post-MBA you'll find yourself at the same leve as some 24 year olds who have been at the company since they graduated from college

    No, I would not recommend this company to a friend

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    Good ole boy network

    Anonymous Employee (Former Employee)

    ProsVacation - American Express has an unbeatable vacation plan.

    ConsIf you are a people leader, the company does three employee engagement surveys every year. These surveys are part of your overall rating at year end (30%). Employees know if they don't like their leader to score them low and Amex will put the leader on a plan and manage them out. For people leaders, it is difficult to do the right thing for the company by holding people accountable. I watched my leaders have anxiety and such each and every time a survey was rolled out. Has to be a better way.

    Make the right connections quickly. That will be what saves you during any displacements.

    Advice to Senior ManagementUse your survey as feedback only. Or, if the survey is low and there have been no complaints to the Ombuds office or HR, is the information really valid? You could do a much better job in supporting your front-line leaders.

    No, I would not recommend this company to a friend

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    Travel agent - Complete chaos at the managerial level, constantly changing metrics, unfair employee rating system

    Travel Counselor (Former Employee)
    Orlando, FL

    ProsWorking from home, great travel benefits (IF you can get them), bonding between employees (necessary because supervisors are clueless)

    ConsManagers have absolutely no idea how to do the actual job so they can't help with simple questions, performance metrics are constantly changing and you are held responsible for the company as a whole, not an individual. So if you do a great job for a client, but the next person screws up, if the client rates you personally as a 10 and the company as a 5, your score is counted as a 5.

    Advice to Senior ManagementRequire front line managers to take some phone calls and do the job they are supervising, let agents be accountable for their OWN actions, not be rated by a system that counts the behavior of other agents or bad company policies

    No, I would not recommend this company to a friend

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    Not big on tranining

    Business Systems Analyst (Former Employee)
    Phoenix, AZ

    ProsThe company atmosphere was relaxed

    ConsNo structured training or mentoring. Expect new employee to self train. No one available to assistance.

    Advice to Senior ManagementProvide mentoring and training to new employees

    No, I would not recommend this company to a friend

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