American Express Reviews

Updated July 27, 2015
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American Express Chairman and CEO Ken Chenault
Ken Chenault
134 Ratings

Pros
  • Very flexible with work/life balance (in 455 reviews)

  • Most business units offer flexibility to work from home either all the time or two days per week (in 62 reviews)

Cons
  • manager level you are overworked with little work-life balance (in 77 reviews)

  • Slow decision-making by senior management (in 49 reviews)

More Pros and Cons

259 Employee Reviews

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  1. Good benefits; stressful job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Salt Lake City, UT
    Current Employee - Customer Care Professional in Salt Lake City, UT

    I have been working at American Express full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    American Express has good benefits, ping pong in break rooms.

    Cons

    Stressful job in call center, changing requirements for bonus potential that makes it more difficult. Customer Surveys, even if based on a precious associates performance, will decrease your chances for bonus.

    Advice to Management

    Increase incentives to help boost morale.


  2. Too corporate, political

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in New York, NY
    Former Employee - Product Manager in New York, NY

    I worked at American Express (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Company does take a lot of interest in the health and success of its employees. A lot of money and effort is spent on training employees and helping them have the career path they desire while there.

    Cons

    Between the many layers of mid and senior management, inter-department grumblings and red tape, and a workforce overrun with self-serving employees, I found Amex to be one of the least healthy employment environments I experienced in New York. I would not recommend it to a friend.


  3. falling giant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gca
    Current Employee - Gca

    I have been working at American Express full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Pay when first hired -Benefits -Name brand recognition

    Cons

    -Pay is stagnant -Shipping a large amount of jobs offshore -Policies/procedures are constantly changing without proper education/training -Lack of consistency -Lack of enforcement of policies -Extremely political -For phone reps everything revolves around AHT, average handling time, with a focus on getting the customer off the phone as fast as possible.

    Advice to Management

    There is a reason why after 7 consecutive years of winning the JD Power award for customer service American Express tied with Discover. This is in large part because AMEX is shipping whole departments offshore despite the customers requesting to speak with Americans which can be seen all over the customer surveys. Just because you pay the third world employees less than half of what you pay American employees doesn't mean the company will benefit in the long run. Your customers are being mistreated by your contract site phone reps and it's being reported up the chain but it's being lost somewhere or simply ignored because of the cost benefit of third world employees. My advice is to 1) listen to your customers, 2) listen to your employees when they report compliance issues, egregious behavior towards customers by reps both in USA and abroad, 3) take 1 week to just be out in your areas to see what is going on instead of being in all day meetings every day of the week, 4) return the focus of the phone reps from AHT to VOCM like the CEO said would happen a couple years ago but has yet to happen. This AHT focus has led to rampant cheating of the bonus system by reps, primarily the ones offshore which has been followed, recorded and ran up the chain to no avail.


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  5. American Express review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ

    I worked at American Express full-time (More than 10 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    I was able to move into new positions and start to climb the ladder

    Cons

    People in positions that shouldn't be. Getting laid off

    Advice to Management

    I understand that you have a lot on your shoulders; take the time to get to know your team; encourage them; and when you say that you have my back...follow through and actually have my back.


  6. Benefit v.s Team work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time

    Neutral Outlook
    Neutral Outlook

    Pros

    Good benefit and annual reward program

    Cons

    Not a good team work environment. It is a not a place to be if you want to advanced in true technology.


  7. Helpful (2)

    Welcome to Corporate!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY

    I worked at American Express full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    On the surface, good benefits and contemporary workplace environment...nice corporate window dressing...American Express will teach you early on what the corporate world is all about. As soon as you know more than your "Leader" or want to become more visible, either you will leave on your own or get caught in a re-engineering downsizing. Band 40 and above is reserved for corporate survivors...and they can be ruthless..The leadership incompetency is almost laughable save the impact on rank and file staff, who usually pay for it through job loss.

    Cons

    If you can lose yourself in the organization or develop a network of "Guardian Angels", you will be OK for the short term. Develop your political skills and be prepared to back the front runners. Learn to perfect the art of "bobbleheading". Just remember that, at some point, you will get thrown out like a bag of garbage...2014 Net Income was at an all time high of $5.9B, yet Chenault and Campbell felt they needed to send a "message" to Wall Street that they meant business by cutting 4,000 employees. 45% were ages 50 and above...

    Advice to Management

    Dump Chenault and his entourage...they have been feeding at the trough so long they have already achieved several generations of wealth. Company is run by the self-serving MBA model of over-reliance on consultant BS and "smoke and mirror" process re-engineering. Costco finally caught onto the myth along with their Merchant base. Continues to be a also-ran in payment technologies. Who cares about "Membership".


  8. Financial Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Pros

    Discounts, Location, lots of down time

    Cons

    Rotating shifts, long hours in Both, bad health benefits


  9. Helpful (4)

    Not a place for an engineer to work, and very far from becoming one

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Phoenix, AZ
    Current Employee - Senior Software Engineer in Phoenix, AZ

    I have been working at American Express full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Overall a very good company, places a lot of importance on customers and customer service, not predatory like many other financial companies. The top leadership does a very good job and have a sound vision on how to grow the business. Very flexible across the board, some departments allow to work remotely, plenty of vacation days and flex days. Good benefits, performance bonus, profit sharing. Average health benefits compensated with contributions to HSA accounts.

    Cons

    Although the CEO and his executive team have good vision and are great leaders, under them there are layers and layers of managers which create a complex spider web of politics. Its a mission to get anything done, one more time did I mention politics? Middle management is the problem in this company. In technologies specifically this is even worse. The knowledge has been outsourced through the years to offshore companies in India. Most of the actual employees are not technical and spend their time playing the performance review marketing game, most of them don't do any real work. In "lean" principles, everything that is done should somehow benefit the customer, but not in American Express. Making presentations and sounding smart will take you far, even if what you are saying is total BS. This is a place for posers and brown nosers, not for real engineers. As of the last couple of years the company has acknowledged they have to transform, but this has been a total failure. The titles have changed but the problems remain the same: red tape, politics, superficiality. If you are an engineer you will come here and you will lose all your skills as you will spend most of your time dealing with idiots and wannabes. There is no real collaboration, everyone is after each others lunch. If you are willing to play the game you might end up in a management position relatively easily. Oh by the way, they say they are agile, because they think that making people sit in the same room is enough. My advice is to go somewhere else where developers and technical skills are valued.

    Advice to Management

    Flatten the organization, respect and empower engineers, cut the BS, create a system that fosters collaboration by rethinking the performance management process


  10. Helpful (1)

    VP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at American Express full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great brand to be associated with

    Cons

    Management is very clique minded


  11. Helpful (2)

    Used to be good to work for. Now employees don't matter anymore - only the bottom line

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Risk Operations Analyst in Salt Lake City, UT
    Former Employee - Risk Operations Analyst in Salt Lake City, UT

    I worked at American Express full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent health insurance without waiting period, on-site nurse practitioner, gym and cafeteria.

    Cons

    Pay is below average, pay raises are minimal; performance review system doesn't allow room for multiple high performers in one department (bell curve and ratings from only 1-3); jobs are continuously being offshored and/or outsourced; tenured employees are not valued; knowledge and experience aren't valued; no opportunities for true promotions; leadership is clueless about what is going on in the forefront and/or are ignoring it.

    Advice to Management

    Ask people doing the job if the off shoring is really working or not. Learn what's TRULY going on. Stop acting like losing Costco as a partner is no big deal. Be honest about it at least. Try and retain seasoned employees. Once the knowledge is gone, it is gone for good. Don't assume that everything can be learned from a manual.



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