American Express

  www.americanexpress.com
  www.americanexpress.com

American Express Reviews

Updated December 8, 2014
Updated December 8, 2014
2,018 Reviews
3.6
2,018 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,469 Ratings

Review Highlights

Pros
  • Work/Life balance is very good and one of the few reasons I have stayed so long (in 455 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 77 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 49 reviews)

More Highlights

206 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    No job security; pretentious culture / environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Former Employee - Anonymous Employee in Fort Lauderdale, FL

    I worked at American Express full-time (more than 10 years)

    Pros

    Good work/life balance, due to generous PTO policy and telecommuting options. Opportunities to work with many people, with very diverse backgrounds.

    Cons

    The most painful part of working at Amex is the constant restructuring. Layoffs are constant and happen for all sorts of reasons: downsizing, resourcing strategies (e.g: outsourcing), or sometimes they just feel like shuffling things around. Who gets laid off seems arbitrary - unless they decide to just eliminate entire departments (a fairly common practice). I've seen many good employees get laid off.

    Review process is painful and often unfair. Promotion process is also unfair - they often post jobs when they already know who they are going to give the position to. Or, when they don't , it is usually because they want to bring in someone from the outside. In such cases, existing employees are again not given a fair shot.

    Advice to ManagementAdvice

    Reward and promote based on job performance, not on how good someone sounds. And, make certain the person making those calls is capable of discerning who is good at sounding important and like they know it all, vs who is truly knowledgeable, skilled and adds real value.

    If employees have proven themselves valuable in a role(s), give them opportunity(s) to perform other roles - don't jump at the chance to lay them off when you define new roles, and simultaneously get rid of their existing roles.

    If you want loyalty and engagement from employees, give them some loyalty.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Don't expect anything long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist Business Development in Phoenix, AZ
    Current Employee - Specialist Business Development in Phoenix, AZ

    I have been working at American Express full-time (more than an year)

    Pros

    Market-rate compensation and good work life balance, that's about it. Stick it out for 1-2 years and get to a company that invests in American employees.

    Cons

    Endless red tape. The entire operations team is in India and the entire Phoenix office is from India. Insane micromanagement. More time spent on paperwork and sucking up than actually selling and making money. Middle management is typically horrible and upper management is inaccessible. Passive-aggressive gossipy culture.

    Advice to ManagementAdvice

    Cut the fat. Allow the inside sales team to manage itself. Stop hiring to fill affirmative action quotas. Let us do our jobs.

    Disapproves of CEO
  3.  

    Don't work for American Express=Phoenix AZ

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Professional in Phoenix, AZ
    Current Employee - Customer Care Professional in Phoenix, AZ

    I have been working at American Express full-time (more than 10 years)

    Pros

    You can earn a large amount of vacation time off.

    Cons

    Moving the majority of work to India/other. They are getting rid of most tenured employees. Everything is based on stats (what a joke- system issues constantly and they won't fix the stats because of this). You can promote but it is based on "who" you know, not "what" you know!

    Advice to ManagementAdvice

    Check managements credit (they are in the lending business so it would not be unreasonable to ask for good credit) and have someone in management that actually knows how to work the jobs they are over! Listen to your employees views. Constant layoffs and firings!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Corporate travel team leaders run the call centers like factories. Just want call volume low quality service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Travel Counselor in New York, NY
    Former Employee - Corporate Travel Counselor in New York, NY

    I worked at American Express full-time (more than 5 years)

    Pros

    Learning opportunities are available if you want it.

    Cons

    Corporate travel ream leaders need to improve how they handle the teams. Keep the employee motivated.

    Advice to ManagementAdvice

    Stop micro management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Systematically dismissing older employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time (more than 10 years)

    Pros

    Great company until Ken Chenault got too big for his britches. Outsourcing has reduced positive customer experience. Selling inferior, irrelevant, and expensive products to merchants.

    Cons

    Ridiculous hours, no respect for time. Management just a bunch of "yes" men/women.

    Advice to ManagementAdvice

    Listen to the underlings. They are the people who made you successful.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    More from a Fortune 500

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Platinum CCP in Plantation, FL
    Former Employee - Platinum CCP in Plantation, FL

    I worked at American Express full-time (more than an year)

    Pros

    Money is great, incentives, potential to earn commission

    Cons

    The metric scale is designed for complete failure. I have never worked for a company where my metrics were completely out of my control and left to customer surveys. Managers do not give flexibility in numbers and there is minimal room for growth. Once you are on the phones, that is where you will stay.

    Advice to ManagementAdvice

    Time off policies should be more realistic especially for individuals going through bereavement. Try to be more sensitive to your colleagues and treat them like humans.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Centurion Travel Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Counselor I in Lawrenceville, GA
    Current Employee - Travel Counselor I in Lawrenceville, GA

    I have been working at American Express full-time (more than 3 years)

    Pros

    Loved booking travel, the employees are very friendly, great chance at working with some of the elite in the world.d

    Cons

    Atlanta Office management is horrible. Lack of communication, poor guidance, No ability to move further or advance in the company, several operational changes that are not beneficial to the job performing, Company metrics are not beneficial to the employee (It seems like the system is place is designed for you to fail), There are always loop holes that are in place to eliminate you from receiving your quarterly bonuses, I have never worked for a company that penalize you for working overtime (for example. if I normally work 40 hours and decide that I need to make some extra money, so I will sign up 15 extra hours for the week. Because I have signed up for those extra hours my sales goals increased. My sales goal is $950 an hour and for a normal 40 hour week I should sale $38,000.00 for the week, and because I signed up for 15 extra hours that is going to be an additional $14,250.00 that I am required to sale as well. But, you may never get those sales calls you could possibly only receive all customer service calls. Also, call center gossiping is the worse among the leaders/management in the office.

    Advice to ManagementAdvice

    Listen to employees, when making changes I believe it is only right to incorporate people that are actually performing the job so that they can provide feedback to your sudden changes and advise you if the changes that are being made will be feasible for the job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Customer Care

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Phoenix, AZ
    Former Employee - Customer Care Professional in Phoenix, AZ

    I worked at American Express full-time (less than an year)

    Pros

    I met a few amazing people who will always be friends. Pay is decent for a phone job.

    Cons

    If you ask a question you get different answers from everyone and you end up making up stuff to the customers. The health benefits are not great compared to other employers who don't make you meet a d ductile before they cover your costs. I take medication monthy and it was 700 dollars for a month supply! Other insurance plans only had me pay 50! Most of the departments are in India and it's always a battle to have them take the call for a credit concern. Managers just tell us to blind transfer and dump the customer on them so we can get off the phone!

    Advice to ManagementAdvice

    Team leads are very lazy. They sit in their cubes, munch on food, watch tv and talk on their cell phones. Most managers have no clue about what the calls are like. They never know the answer to any questions. I suggest a yearly training for all team leads.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    REVIEW FOR YOUR FAVORITE CARD COMPANY WHAT WORKING HERE IS REALLY LIKE.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than 5 years)

    Pros

    -great people
    -diverse culture
    -flexible work arrangements

    Cons

    -health benefits could be better
    -people are sometimes afraid to speak up and want to keep up "appearances"
    -some leaders need people management training 101 as in they have the knowledge to do the work but lack the people skills
    -you can land your next role on who you know and not what you know
    -your band level defines who you are
    -constant restructuring and unstability

    Advice to ManagementAdvice

    listen to the peons at the bottom as we are doing majority of the grunt work

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Heavily outsourced company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in New York, NY
    Former Employee - Anonymous in New York, NY

    I worked at American Express full-time (more than 3 years)

    Pros

    Good work culture , compensation

    Cons

    Most of amex' work is outsourced to consulting companies based in India or the Philippines. So a job in American express technologies in America means working along with people who have no real work or just pretend to be busy. Funny but sad.

    Advice to ManagementAdvice

    Dont ship out the entire project . keep some jobs onshore.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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