American Express

  www.americanexpress.com
  www.americanexpress.com

American Express Reviews

Updated October 12, 2014
Updated October 12, 2014
1,945 Reviews
3.6
1,945 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,427 Ratings

Review Highlights

Pros
  • Offers excellent work-life balance by offering flexible work arrangements (in 440 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 76 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 48 reviews)

More Highlights

202 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Centurion Travel Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Counselor I in Lawrenceville, GA
    Current Employee - Travel Counselor I in Lawrenceville, GA

    I have been working at American Express full-time (more than 3 years)

    Pros

    Loved booking travel, the employees are very friendly, great chance at working with some of the elite in the world.d

    Cons

    Atlanta Office management is horrible. Lack of communication, poor guidance, No ability to move further or advance in the company, several operational changes that are not beneficial to the job performing, Company metrics are not beneficial to the employee (It seems like the system is place is designed for you to fail), There are always loop holes that are in place to eliminate you from receiving your quarterly bonuses, I have never worked for a company that penalize you for working overtime (for example. if I normally work 40 hours and decide that I need to make some extra money, so I will sign up 15 extra hours for the week. Because I have signed up for those extra hours my sales goals increased. My sales goal is $950 an hour and for a normal 40 hour week I should sale $38,000.00 for the week, and because I signed up for 15 extra hours that is going to be an additional $14,250.00 that I am required to sale as well. But, you may never get those sales calls you could possibly only receive all customer service calls. Also, call center gossiping is the worse among the leaders/management in the office.

    Advice to ManagementAdvice

    Listen to employees, when making changes I believe it is only right to incorporate people that are actually performing the job so that they can provide feedback to your sudden changes and advise you if the changes that are being made will be feasible for the job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    More from a Fortune 500

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Platinum CCP in Plantation, FL
    Former Employee - Platinum CCP in Plantation, FL

    I worked at American Express full-time (more than an year)

    Pros

    Money is great, incentives, potential to earn commission

    Cons

    The metric scale is designed for complete failure. I have never worked for a company where my metrics were completely out of my control and left to customer surveys. Managers do not give flexibility in numbers and there is minimal room for growth. Once you are on the phones, that is where you will stay.

    Advice to ManagementAdvice

    Time off policies should be more realistic especially for individuals going through bereavement. Try to be more sensitive to your colleagues and treat them like humans.

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    Customer Care

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Phoenix, AZ
    Former Employee - Customer Care Professional in Phoenix, AZ

    I worked at American Express full-time (less than an year)

    Pros

    I met a few amazing people who will always be friends. Pay is decent for a phone job.

    Cons

    If you ask a question you get different answers from everyone and you end up making up stuff to the customers. The health benefits are not great compared to other employers who don't make you meet a d ductile before they cover your costs. I take medication monthy and it was 700 dollars for a month supply! Other insurance plans only had me pay 50! Most of the departments are in India and it's always a battle to have them take the call for a credit concern. Managers just tell us to blind transfer and dump the customer on them so we can get off the phone!

    Advice to ManagementAdvice

    Team leads are very lazy. They sit in their cubes, munch on food, watch tv and talk on their cell phones. Most managers have no clue about what the calls are like. They never know the answer to any questions. I suggest a yearly training for all team leads.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    REVIEW FOR YOUR FAVORITE CARD COMPANY WHAT WORKING HERE IS REALLY LIKE.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than 5 years)

    Pros

    -great people
    -diverse culture
    -flexible work arrangements

    Cons

    -health benefits could be better
    -people are sometimes afraid to speak up and want to keep up "appearances"
    -some leaders need people management training 101 as in they have the knowledge to do the work but lack the people skills
    -you can land your next role on who you know and not what you know
    -your band level defines who you are
    -constant restructuring and unstability

    Advice to ManagementAdvice

    listen to the peons at the bottom as we are doing majority of the grunt work

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Heavily outsourced company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in New York, NY
    Former Employee - Anonymous in New York, NY

    I worked at American Express full-time (more than 3 years)

    Pros

    Good work culture , compensation

    Cons

    Most of amex' work is outsourced to consulting companies based in India or the Philippines. So a job in American express technologies in America means working along with people who have no real work or just pretend to be busy. Funny but sad.

    Advice to ManagementAdvice

    Dont ship out the entire project . keep some jobs onshore.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Summer Marketing Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time

    Pros

    Good experience, looks great on the resume. I support the CEO and they have a good work-life balance.

    Cons

    Never saw a company so political. They only pick who they like best and they take it to an extreme. It was to the point that if you don't conform to the culture but are the smartest person there, do not expect to be chosen.

    Advice to ManagementAdvice

    Don't be so political. You see talented people stuck in middle management because they don't fit with your culture. It's a sad waste of talent.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Reorg Reorg Reorg

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BSA in Phoenix, AZ
    Current Employee - BSA in Phoenix, AZ

    I have been working at American Express full-time (more than 10 years)

    Pros

    Good benefits. Reorgs happen often for no reason, that they will tell you anyway.

    Cons

    Reorgs reorgs. Happen often, no warning, no reasons.

    Advice to ManagementAdvice

    Stop with the reorgs already! Treat your employees like human beings.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Rampant reverse discrimination!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in New York, NY
    Former Employee - Vice President in New York, NY

    I worked at American Express full-time (more than 5 years)

    Pros

    Brand, non management employees loyal and willing to help.

    Cons

    Good luck getting promoted if you are a white male. Seen numerous white guys ( and some gals) passed over with job given to less qualified (many times unqualified) minorities.

    Advice to ManagementAdvice

    Stop the madness. Promote the most qualified or continue to lose them. Don't let minority quota based decisions drive the talent pool.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Old School

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager - Information Management in New York, NY
    Current Employee - Manager - Information Management in New York, NY

    I have been working at American Express full-time (less than an year)

    Pros

    - work/life balance
    - NYC campus location

    Cons

    - too much politics
    - too many layers
    - subjective marketing-led decisions without much science behind them
    - pay below average

    Advice to ManagementAdvice

    Can you change the culture of the firm and adapt to today's agile data-driven world? Sounds very ambitous to say the least.
    No wonder the firm continues to lose market share as it is living on its past glory.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    MBA kinda company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager - Risk Management in New York, NY
    Current Employee - Manager - Risk Management in New York, NY

    I have been working at American Express full-time (more than an year)

    Pros

    make you grow, like how MBAs are trained

    Cons

    not an analytics/data driven company
    management are good at talking, rather than delivering results.

    Advice to ManagementAdvice

    no suggestion. company will die sooner or later

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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