American Express Reviews

Updated February 28, 2015
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229 Reviews
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American Express Chairman and CEO Ken Chenault
Ken Chenault
1,589 Ratings

229 Employee Reviews

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  1. 1 person found this helpful

    Comfortable work environment, but middle-management employees are not compensated relative to value.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Development Manager
    Current Employee - Account Development Manager

    I have been working at American Express full-time (more than 10 years)

    Pros

    Great colleagues. Excellent benefits, though not as good as they were a few years ago.

    Cons

    Layoffs at least every other year. Sometimes appears diversity is more important than ability in leadership.

    Advice to ManagementAdvice

    Reward achievers before they move elsewhere

    Doesn't Recommend
    Neutral Outlook
  2. Difficult to get Promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Development in Columbus, GA
    Current Employee - Account Development in Columbus, GA

    I have been working at American Express

    Pros

    Great benefits and good people

    Cons

    Hard to grow from your entrance job

    Advice to ManagementAdvice

    When a person is ready to get promoted, find ways to assist with the process - not hold them to the current position until you don't need them any longer

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. Great once - Used to love it. Employee satisfaction and lowered attrition are clearly no longer a focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MA in Greensboro, NC
    Current Employee - MA in Greensboro, NC

    I have been working at American Express full-time (more than 10 years)

    Pros

    Decent pay, better than average benefits, paid time off.

    Cons

    Constant threat of layoffs, even for top performers (and especially top paid) has led to widespread morale issues company wide. There is widespread fear, in spite of decent Company performance (and a CEO who makes 20mil + at the end of the day) that even tenured and dedicated employees will loose their jobs in order to drive stock up a few percentage points. Amex used to be a highly respected , sought after and recommended employer. Times have certainly changed unfortunately. The employee surveys are adjusted to make the Company and managers look good, and feedback is rarely actioned any longer.

    Advice to ManagementAdvice

    See above. This is no way to drive ESAT, loyalty, morale, or attract/maintain top employees in the name of a few bucks in your stock price. Why not align/reduce out-of-scope Exec salaries and cut rampant and obvious waste instead? Corporate greed in practice. Sad to say. Didn't used to be this way :(

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful

    Home Base Servicing Customer Care Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HOME BASED SERVICE - Customer Care Professional in Miami, FL
    Current Employee - HOME BASED SERVICE - Customer Care Professional in Miami, FL

    I have been working at American Express

    Pros

    Good Pay. Working from home is great. The company sends you everything from computer to phone to headset. They even help with cable bill. Benefits are great.

    Cons

    You have to hit the floor running once training is over. You have to qualify by meeting all the metrics. The customer survey is like the bible. If you get anything other than a 9 or a 10 rating it hurts your overall score for the month.

    Advice to ManagementAdvice

    The calls are back to back. Hire more people to help with the heavy work load.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. Work/Life balance with no opportunity to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than 8 years)

    Pros

    Flexible schedule, challenging work, CEO is inspiring. Varied work doesn't get boring; continuous learning.

    Cons

    No room for career advancement, especially for virtual employees. Best jobs require relocation to NYC and not open to virtual. Goals are treated as absolutes and encourage too much focus on scorecards at the expense of innovation. Heavy politics prevent growth opportunity. Frequent layoffs make the political issues even worse.

    Advice to ManagementAdvice

    Remove barriers for virtual employee career growth. Leadership needs a reality check because culture and engagement are suffering; good people are/will leave for better opportunities and less hostile work environment.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. Worked here a decade, but considering leaving due to low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    Good support from management, friendly culture

    Cons

    Pay is significantly lower in the Finance division, regular threat of layoffs when company doesn't meet top-line growth objectives, terrible health insurance

    Advice to ManagementAdvice

    Compensation can be improved, and the health insurance should be overhauled

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. Inexperienced In Management Positions

    Former Contractor - Senior Software Engineer
    Former Contractor - Senior Software Engineer

    I worked at American Express as a contractor (more than a year)

    Pros

    They pay on time. I meet some really nice people!

    Cons

    Inexperienced people placed in management positions.

    Advice to ManagementAdvice

    Take management courses!

    Doesn't Recommend
  9. 1 person found this helpful

    Collector

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Representative in Phoenix, AZ
    Current Employee - Collections Representative in Phoenix, AZ

    I have been working at American Express full-time (more than 5 years)

    Pros

    Great Brand! Cool people! Cafateria

    Cons

    stressful, poor management, no room for growth

    Advice to ManagementAdvice

    start over

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful

    It was pure sales, not much else in terms of development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager of Business Development in New York, NY
    Former Employee - Manager of Business Development in New York, NY

    I worked at American Express full-time (more than 5 years)

    Pros

    Smart coworkers, efficient technology and processes, work from home and great managers. The overall Middle Market Business Development role had a respectable image in the field with customers. Typically, customers were gracious to have a local presence from such a huge company.

    Cons

    Working from home isn't for everyone. Learning and help when you need it is dependent on finding someone to help you, and finding someone willing to help. Everyone is willing, however, their time is valuable also. The quotas are outrageous in sales roles also. Nobody has any idea how they will reach the number, they just put their head down and pray something comes their way.

    Advice to ManagementAdvice

    Double down on sales force expansion. Lower the quota, expand the teams, and increase wallet share by finding midsize companies on the way up to get with GCP before they get large and the decision process becomes more difficult. Too many prospects go untouched because territories are too big and reps can't afford to talk to everyone and have no choice but to whale hunt.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Not a favorable outlook for a company at one time I was happy to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology
    Current Employee - Technology

    I have been working at American Express full-time (more than 8 years)

    Pros

    Time-off benefits are probably one of the best in the industry

    Cons

    Poor health benefits. Poor salary. Outdated processes and outdated technology. Career development and training is laughable or very tedious, if you are in a new role, expect to learn the role with very little guidance. Expect to work a lot of hours with fewer people. Work/Life balance is horrible. Managers are up against the wall when trying to do good within their role, however Directors and VPs push their agendas on production and very little attention is given to quality. Merit raises are insulting given the economy.

    Advice to ManagementAdvice

    Need to go back to giving employees real proper training to help them succeed and want to do their jobs. Need to stop giving merit raises that are a joke. Need to listen to employees with valid concerns or valid ideas instead of pretending to be interested just for the sake of listening because its a 1:1. Need to stop taking surveys if no actions are taking to improve upon the results of negative feedback. Need to get back to providing quality in the work effort instead of churning out work like an assembly line.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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