American Express

  www.americanexpress.com
  www.americanexpress.com
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American Express Reviews

Updated September 19, 2014
Updated September 19, 2014
1,876 Reviews
3.6
1,876 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,382 Ratings

Review Highlights

Pros
  • Usually a great work-life balance and they are very invested in their employees (in 399 reviews)

  • Home Based Servicing has a bit more flexibility given that it is a work from home position (in 59 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 69 reviews)

  • decision making processes and promotion of less qualified individuals (in 42 reviews)

More Highlights

436 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Program Manager, Compiance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Analyst  in  Salt Lake City, UT
    Former Employee - Project Analyst in Salt Lake City, UT

    I worked at American Express full-time for more than 5 years

    Pros

    Work schedule flexibility and competitive compensation.

    Cons

    Continual restructuring; reactive managemment, promoting unqualified people.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Constantly trying to appease multiple managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Training  in  Phoenix, AZ
    Current Employee - Training in Phoenix, AZ

    I have been working at American Express full-time for more than 5 years

    Pros

    As a salary employee you are not nearly micro-managed as you are when on the phone. Leniency is there to an extent as long as you are performing

    Cons

    Always reporting to multiple managers who at times dont agree.

    Advice to ManagementAdvice

    Stop with the multiple paths of management, learn how to consolidate. Also, stop trying to keep your department "slim" on the producer end and heavy on the management side.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great company to work for but opportunities are limited in some regions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Business Development
    Former Employee - Manager, Business Development

    I worked at American Express full-time for more than 5 years

    Pros

    Well run company with good brand awareness.

    Cons

    Limited opportunities to advance in the company when living in smaller cities.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT

    I worked at American Express as a contractor for more than a year

    Pros

    Encourages employees to take breaks during the day to have fun and unwind. Dedicated adult "play room" on each floor. Creates fun work environment by bringing in vendors to promote and give away products. Constantly celebrating "something"; holidays or special events. Promotes unity within departments.

    Cons

    Will expect an unrealistic amount of work in a short period of time. Doesn't take time to double check work before releasing final product.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Learning Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Learning Manager  in  Phoenix, AZ
    Former Employee - Learning Manager in Phoenix, AZ

    I worked at American Express full-time for more than a year

    Pros

    great benefits
    global organization
    respected name

    Cons

    The company is so large that each area almost operates like its own little unit. The overall employee experience depends solely on which unit./division/area of focus they end up in.

    Advice to ManagementAdvice

    Engage your associates outside of NY office - ensure the right talent is promoted and define what leadership means at American Express, regardless of area.

    Recommends
    Approves of CEO
  7.  

    Overall, not so bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager, Merchant Marketing  in  New York, NY
    Current Employee - Senior Manager, Merchant Marketing in New York, NY

    I have been working at American Express full-time for more than 5 years

    Pros

    - great brand name for your resume
    - great office location (in NYC)
    - workforce diversity

    Cons

    - mid-level mktg salaries are below the industry average (management has known this thru consistent employee feedback for years but choose not to do anything about it)
    - often it feels like a high school again (if you are not hanging out with the popular kids but just a smart and hardworking "nerd", you can forget about promotions and other recognitions)
    - promotions are rare and often from outside the team. if you are applying for a job posted on the company website, you're already too late for the party. the candidate is slated behind the scenes and early in the game. the posting is just for compliance reasons. even as internal candidate you often have no chance to pitch for the position leaving you wondering what's wrong with me if I didn't even get a first round interview? and it's unheard of that someone, even a long-time high-producing employee. would be approached by the management with a promotion offer. unless you spend at least 30% of your work time cruising and schmoozing with the right people, fuggedaboutit!

    Advice to ManagementAdvice

    Stop elevating self-promoting self-serving attention-seeking back-stabbing job-hopping fake-smiling career-makers. Look for and nurture real gems, who are loyal to the company and their team, producing real results year after year.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Great for Work/Life Balance - Bad for everything else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  New York, NY
    Current Employee - Manager in New York, NY

    I have been working at American Express full-time for more than a year

    Pros

    Very flexible with work/life balance. There are several departments that allow for working from home 2-3 days a week. You won't typically work later than 530/6 on any given day. Its very rare that you'll get hit with a "fire drill" where you're scrambling to get something out at the last minute. Good benefits, decent pay. Good opportunities to move around within the company.

    Cons

    Far too much governance/legal/complicance type hoops you have to jump through. Trying to get the simplect approval requires having 5 meetings over the course of months. If you are someone who thrives in a challenging fast paced environment, this is not the place for you.

    Advice to ManagementAdvice

    Fire like half the people that work here. There are A LOT of "in the way people" - aka people that have no idea what they're doing or that do not have a strategic bone in their body. A lot of people here just do what they're told without thinking for themselves. Rethink the way you do everything. It is nearly impossible to do something "new and innovative" here. Way too many road blocks.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    My experience at the Business Travel Center

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Travel Counselor  in  Phoenix, AZ
    Former Employee - Business Travel Counselor in Phoenix, AZ

    I worked at American Express full-time for more than a year

    Pros

    I thought my co workers were fantastic and extremely helpful. I also liked the flexibility of my schedule and the ability to leave when work was slow.

    Cons

    The benefits weren't the best. I've had better from other employers. Also management was never their for support. You had to rely on your fellow co workers for help. Management didn't know how to help you or were to find answers.

    Advice to ManagementAdvice

    Improve the benefits and how management interacts with their employees. They need to work on the team work environment. They also need to improve the technology to keep clients and stop trying to build the systems but have purchase systems that meet their customers needs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Good to customers, but some micro-managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager Business Development  in  Salt Lake City, UT
    Former Employee - Manager Business Development in Salt Lake City, UT

    I worked at American Express full-time for more than 8 years

    Pros

    Work life balance and overall salary.

    Cons

    Micro-management of sales force. Upper management put unreasonable expectations on sales people when company was suffering.

    Advice to ManagementAdvice

    Allow sales people who are successful continue to do their own thing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great culture for certain people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Digital Commerce Intern  in  New York, NY
    Former Employee - Digital Commerce Intern in New York, NY

    I worked at American Express as an intern for less than a year

    Pros

    -the people were really nice and super friendly
    -the pay was good for an internship
    -was able to make an impact with my project

    Cons

    -not enough technical responsibilities
    -if randomly inviting someone for a coffee chat is not your strong suit, then it's not for you
    -you must be very into the AMEX

    Recommends
    Neutral Outlook
    Approves of CEO

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