American Express Reviews

Updated April 18, 2015
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3.0
546 Reviews
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American Express Chairman and CEO Ken Chenault
Ken Chenault
340 Ratings

546 Employee Reviews

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  1. Director, Product Management for Web

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY

    I have been working at American Express full-time (more than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company is going through a lot of change and looking to transform and change the way we deliver technology at AMerican Express. It's a great place to work but challenging at times as many folks do not like change.

    Cons

    Lack of accountability and ownership from business groups, processes that sometimes make getting work done difficult, it's also hard to get promoted. Leadership changes frequently . LAck of clear business strategy in some areas.

  2. Manager, Business Development

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time (more than 8 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Decent pay and benefits. Decent work life balance. Great place to get selling experience that can help open doors down the road.

    Cons

    For the sales force, they are having a difficult time finding new revenue streams and are currently selling into a saturated market space.

    Advice to Management

    Focus on product innovation and growth opportunities for the company. You have a lot of great human resources within the organization, try to find ways to keep them there by creating new positions.

  3. Compliance Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    family friendly environment; flexible work schedules

    Cons

    difficult to transition
    culture is very unique

    Advice to Management

    pay more attention to the examples you set

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  5. great opportunities for growth but constant restructure is distracting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in New York, NY
    Former Employee - Vice President in New York, NY

    I worked at American Express full-time (more than 10 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Lots of opportunities for growth and willing to let people try new things without specialized experience. Encourages movement internally across business units and locations.

    Cons

    Environment is political and large rounds of layoffs or reorganizations happen multiple times per year in some business units. Very slow decision making especially at senior levels.

    Advice to Management

    Stop reorganizing so frequently and give the org structure a chance to work and to rebuild the Amex culture that is getting lost in the change

  6. Dynamic work experience bogged down by paperwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Global Procurement Manager in New York, NY
    Former Employee - Global Procurement Manager in New York, NY

    I worked at American Express full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Blue chip company, stellar reputation
    Never bored
    Flexible schedule

    Cons

    Constant turnover in upper management
    Pay is on the low end of average
    Bureaucracy is Kafka-esque

    Advice to Management

    C-Suite has been in place for too long, trade in consistent stock price with forward thinking culture

  7. Helpful (1)

    Director - Risk Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director - Risk Management in New York, NY
    Former Employee - Director - Risk Management in New York, NY

    I worked at American Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Strong culture of values and character. Benefits are reasonable. Most leaders are fairly approachable and willing to listen

    Cons

    Misalignment of leadership with no clear direction across the business units. Unwilling to invest in the critical tech upgrades needed to jettison the business into truly best in class performance

  8. Project Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at American Express full-time (more than 10 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great coworkers, flexible, good benefits

    Cons

    To much turnover in upper management makes it hard for the teams to adjust.

  9. Overall okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative in Greensboro, NC
    Former Employee - Collections Representative in Greensboro, NC

    I worked at American Express full-time (more than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Decent pay, and friendly people. They had a cafeteria, and nooks to sleep in.

    Cons

    Stressful at times with the target percentages on collections and what not. It could be monotonous, if you didn't have a book, or it could be slammed all day with people yelling at you. Then there's the closing the facility and moving/firing all the employees...

  10. This company is a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY

    I have been working at American Express full-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    This company offers an exceptional benefits program and a highly competitive compensation package and it is an equal opportunity and affirmative action employer M/F/Disability/Veteran.

    Cons

    Going to work is sometimes challenging because the transportation is long and complicated if you do not live in Manhattan or Jersey City.

    Advice to Management

    Continue encouraging working from home and other job flexibility options in particular for areas that are not related with attention to clients.

  11. Marketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Community Involvement
    Advancement Opportunities
    Employee Networks
    Compensation

    Cons

    Company very set in its ways - needs to evolve quicker
    Too many bottom-down initiatives
    Very political environment

    Advice to Management

    Management needs to be more in touch with the field

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