American Express

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American Express Reviews

Updated Jul 28, 2014
All Employees Current Employees Only

3.6 1,776 reviews

88% Approve of the CEO

American Express Chairman and CEO Ken Chenault

Ken Chenault

(1,315 ratings)

76% of employees recommend this company to a friend

Review Highlights

Pros
  • Usually a great work-life balance and they are very invested in their employees(in 399 reviews)

  • Home Based Servicing has a bit more flexibility given that it is a work from home position(in 59 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception(in 69 reviews)

  • decision making processes and promotion of less qualified individuals(in 42 reviews)

409 Employee Reviews Back to all reviews
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    • Culture & Values
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    not very good management found across

    Project Manager (Current Employee) Phoenix, AZ

    Prosmay be good benefit, good reputation company. one of the leading credit card company. can learn various areas of knowledge

    Consa lot of partnership with vendors and FTEs. relationship b/w each other, responsibilities/roles sometimes not clearly defined. management not so well seen across

    Yes, I would recommend this company to a friend

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    Developing marketing partnerships for credit card

    Anonymous Employee (Current Employee)

    ProsCan move around and get a lot of varied experiences

    ConsVery political environment, many layoffs and restructurings in the last few years, salary is below market

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    Senior Manager

    Senior Marketing Manager (Former Employee) New York, NY

    ProsThe majority of the people are smart and motivated.

    All around great company culture.

    ConsToo many processes to deal with and very competitive.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    Great company overall with hard working, talented people and strong culture.

    Anonymous Employee (Current Employee)

    ProsCulture, brand, creativity, talented employees, career growth.

    ConsPolitics, leadership at senior levels, work life balance getting worse and worse

    Advice to Senior ManagementMore work life balance, appreciation for people as people

    No, I would not recommend this company to a friend

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    Generally good company, Blueworks ruins it all

    Manager - Risk Management (Current Employee) New York, NY

    ProsGood starting pay, people are nice and leaders are generally helpful

    ConsThe implementation of Blueworks, a space-saving program that crams more people onto one floor while claiming to be more efficient is ridiculous. Employees now have to reserve their desks every day just to have a place to sit, and can only leave their belongings in tiny lockers smaller than the ones I used in junior high in California.

    Advice to Senior ManagementGet rid of Blueworks, it wastes time and annoys all the full-time workers

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    New and old technology clash, red tape nightmare

    Senior Project Manager (Current Employee) Phoenix, AZ

    ProsFlexible work schedule. Tons of vacation time. Work from home. There are some brilliant people working here and it's fantastic to see the ideas at work.

    ConsRemember what I said about new ideas? Well, they're stifled with the old guard getting in the way. I have never seen so much red tape to get things done in my entire career. Need to work with another group? Depending on the group, there's a long drawn out process to get them to even speak with you. Got new technology? Be prepared to argue with every department on the planet to justify why you won't break everything. New to the IT world at Amex? Be prepared to not only learn the technology, but feeling like you're being hazed as you learn all the hoops you have to jump through to get your project going. And while they say they're implementing Agile, be prepared to do double work as you have to prep everything in both waterfall and agile so you can explain where you're at in your project to Directors and Vice Presidents who say they want agile, but have no clue what that means.

    Advice to Senior ManagementSet up a training program for new project managers. There's a LOT of stuff to learn besides just your new technology. Realize that you created this mess, and that ignoring it by creating new positions will NOT solve your implementation problems. Take the time to learn the methodologies you're preaching.

    No, I would not recommend this company to a friend

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    Financial Analyst

    Anonymous Employee (Current Employee)

    ProsThey offer great pay as well as benefits. The schedule my department has is amazing and there are work from home opportunities.

    ConsThere is little opportunity to grow within a department. My department was involved in the joint venture and the location of the new office was very far from the old despite a survery done to find a good location for employess. Obviously with every big company comes decisions that aren't always in the best interest of employees.

    Yes, I would recommend this company to a friend

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    3 people found this helpful  

    Great work-life balance, good pay, passive-aggressive culture

    Manager (Current Employee) New York, NY

    ProsMost of the people are great; I built great friendships with a lot of the people there. Work life balance was great; I was out the door by 5pm most days during my 3 years at Amex, which is unheard of in New York. Salary was good. Maybe I'm not greedy or maybe I wasn't very smart and didn't do my market comparison, but I was happy with my salary and the 15-20% bonus I got as a manager (sometimes more depending on business unit and self performance). I also liked the fact that there's an on-site wellness center and a very well promoted list of benefits (such as free therapy/counseling both on- and off-site, healthy living incentives, and more). There's a great opportunity for advancement (up until a certain point). Depending on which business unit you're in, you may end up getting very valuable international experience.

    ConsI saw some of the most horrible, selfish leaders at Amex. Not to say that they're not great people, but it just seems that as people move up the corporate ladder, there's not an option to be a high-ranked individual contributor so you end up with a lot of high-performers who are terrible leaders, making team members miserable. There's no way to truly provide anonymous 360 feedback in a meaningful way for your leaders, so these terrible leaders rarely every grow or improve over time. There's also a very passive aggressive culture, especially within the New York office, and transparency is something everyone would talk about but no one dares to actually be transparent. Most of the time, we felt like it was one big puppet show. That the senior-level people with all the information controlled everything and your leaders really had no idea what's waiting for the team aside from what they could see for next month or quarter. I saw so many teams getting blindsided by "sudden" layoffs. On another note, bad news is discouraged; you never want to report a red status on your project unless you can spin it in a positive way (i.e. you're already working on a solution to fix the problem by next week!). Things move really slowly (as other reviews noted, it is a bank). I think what bothered me the most was that there was rarely any passion and developing employees is typically a second, third, or fourth priority. Of course, the culture across the different sites vary. I love the Brighton, Phoenix and Florida offices! They have a very different, people-oriented culture.

    Advice to Senior ManagementDevelop employees first; onboard them well from the first day. Embed a pride and a vision in them from the moment you hire them. Be transparent, be genuine, be vulnerable.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Lots of benefits

    Platinum Customer Service Representative (Current Employee) Fort Lauderdale, FL

    ProsMore than 2 weeks of vacation per year, schedule flexibility, profit sharing, plenty of opportunity for monthly bonuses

    ConsBack to back calls, insufficient job security, bad surveys that affect you when the surveyed is really mad at the company, and favoritism.

    No, I would not recommend this company to a friend

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    Great Company

    Customer Care Professional (Former Employee) Salt Lake City, UT

    ProsGreat training program, great benefits. Work life balance is amazing.

    ConsManagers/Supervisors are hit and miss. I had one supervisor I absolutely adored and had never done better at the company. Few weeks later I was transferred to a new supervisor, and now long story short. I have moved on to other business opportunities

    Advice to Senior ManagementMiddle management (supervisors) do matter refine your vetting process when hiring supervisors. They either make or break your company in the long run

    No, I would not recommend this company to a friend

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