American Express Reviews

Updated April 18, 2015
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4.0
886 Reviews
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Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
680 Ratings

886 Employee Reviews

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  1. great company and work life balance good pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - HOME BASED SERVICE - Customer Care Professional in Savannah, GA
    Former Employee - HOME BASED SERVICE - Customer Care Professional in Savannah, GA

    I worked at American Express (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Ok pay, benefits from day one, 401, hsa, work from home

    Cons

    If you get a bad manager you won't last long. Management looks out for themselves higher ups believe whatever they say. No real flexibility like other wah jobs. CRAZY strict attendance policys. Many policies contradictions in timekeeping and policy adherence but none of that matters if your manager doesn't like you you're gone. high stress on making numbers high churn rate

  2. travel consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Miramar, FL
    Former Employee - Anonymous Employee in Miramar, FL

    I worked at American Express full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good salary. great benefits starting day 1. 4 weeks vacation. fam trips, most managers are genuine and want you to succeed.

    Cons

    Incentives always change and are hard to reach. you will be micro managed

  3. Director, Marketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Recommends
    Recommends

    Pros

    Great brand and well established company. Has managed effectively risks and big bets and has remain profitable and with growth in the last years.

    Cons

    Complicated and hierarchical structure. Very difficult to take decisions and extremely conservative company. Too many layers in the structure

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  5. Specialized Travel Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at American Express full-time (more than 10 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Good Company to work for.

    Cons

    Team Leaders/ Managers need to be more compassionate towards employees.

  6. Great place to work, constant change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fraud Detection and Identity Protection in Salt Lake City, UT
    Current Employee - Fraud Detection and Identity Protection in Salt Lake City, UT

    I have been working at American Express

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great pay, benifits, co workers, balance, learning

    Cons

    Hard to change departments, change band levels.

    Advice to Management

    Look outside the box

  7. Excellent co-workers. Execs are very approachable.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Co-workers are always willing to help you when you need it. The executives are very approachable and actually listen to wha you have to say.

    Cons

    The corporate overlords at Amex do not care about you. The local execs do. If the decision is made at corporate, you are just a number.

    Advice to Management

    Please try to go back to being a small company again. You are more capable of making better decisions.

  8. People are great, Politics are beyond comprehension in a bad spot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Smart individuals and great culture except for a select few

    Cons

    There are employees that are very "AmEx-ized", resulting in no career development or support. I was given excellent year-end ratings and feedback, only to have the same people tell me I'm not ready for a promotion and sabotage me from interviewing with other teams (who wanted me to interview for positions which would've been a promotion for me).

    Advice to Management

    Learn to properly train your upper management to incubate and grow your employees.

  9. Project Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay is great, Location is very good, Stability is good.

    Cons

    More perks for employees. No paid vacations.

    Advice to Management

    Develop contract talent as well as employees.

  10. Great training ground

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    Good benefits, and strategic/growth mindset training

    Cons

    Lower than avg salary. Frequent reengineering efforts

  11. Manager - Project Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    I love the people that I work with! Amex allows you the ability to have a flexible schedule. PTO is fantastic, and I'm grateful for tuition reimbursement.

    Cons

    The year end rating system makes the environment very competitive.

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