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Very flexible with work/life balance (in 455 reviews)
Most business units offer flexibility to work from home either all the time or two days per week (in 62 reviews)
manager level you are overworked with little work-life balance (in 77 reviews)
Slow decision-making by senior management (in 49 reviews)
2 Employee ReviewsSort: Popular Rating Date
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at American Express full-time (More than 5 years)Doesn't RecommendNegative OutlookDisapproves of CEODoesn't RecommendNegative OutlookDisapproves of CEO
a) Lots of opportunities to move around the business - different locations, different business units
b) They like to promote work-life balance and can offer flexible working practices
c) Your co-workers are generally really nice people
a) People move around the business a lot and therefore if you leave Amex, it can be a challenge to explain what you actually did throughout your entire time at the company
b) People work very hard and long hours at the company - to save money they like people to look after multiple geographies which means lots of late night / early morning conference calls etc
c) People either stay a long time or realise that they can make more money elsewhere. There is quite a high churn rate of people due to constant restructurings, people leaving which means that the workforce is kept relatively young (and cheap). There aren't that many older people in the office - unless you are a Director (or above)
d) The company likes to consider themselves ethical and respecting employees but there are examples of double standards - nepotism, getting rid of people they don't like, and unethical business practices to achieve sales quotas.
e) They've slowly cut back on compensation - bonuses and pay rises are derisory and they no longer give out stock options. My non-contributory final salary pension has now turned into a stakeholder pension!
f) They have a very short-term view of business - everything revolves around 1-year goals - which means that they don't like to risk any long-term projects. Effectively, because of the annual review process you only have 9-months in any given year to make your targets.
g) Don't be surprised if you get a new boss every year - they restructure a lot!
h) They don't spend as much money on training as they used to
Advice to Management
Listen to your employees and start living the values you espouse
I worked at American ExpressDoesn't RecommendNo opinion of CEODoesn't RecommendNo opinion of CEO
"Blue Box Values"
Don't recognise the value of their staff
Don't live up to their goals of paying in alignment with similar roles in the area
Advice to Management
Learn that your most valuable asset is your staff