American Express Reviews

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1.0
Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1 Rating

Pros
  • Very flexible with work/life balance (in 455 reviews)

  • Most business units offer flexibility to work from home either all the time or two days per week (in 62 reviews)

Cons
  • manager level you are overworked with little work-life balance (in 77 reviews)

  • Slow decision-making by senior management (in 49 reviews)

More Pros and Cons

2 Employee Reviews

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  1. Helpful (4)

    Frightening place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in London, England (UK)
    Former Employee - Business Analyst in London, England (UK)

    I worked at American Express full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    a) Lots of opportunities to move around the business - different locations, different business units
    b) They like to promote work-life balance and can offer flexible working practices
    c) Your co-workers are generally really nice people

    Cons

    a) People move around the business a lot and therefore if you leave Amex, it can be a challenge to explain what you actually did throughout your entire time at the company
    b) People work very hard and long hours at the company - to save money they like people to look after multiple geographies which means lots of late night / early morning conference calls etc
    c) People either stay a long time or realise that they can make more money elsewhere. There is quite a high churn rate of people due to constant restructurings, people leaving which means that the workforce is kept relatively young (and cheap). There aren't that many older people in the office - unless you are a Director (or above)
    d) The company likes to consider themselves ethical and respecting employees but there are examples of double standards - nepotism, getting rid of people they don't like, and unethical business practices to achieve sales quotas.
    e) They've slowly cut back on compensation - bonuses and pay rises are derisory and they no longer give out stock options. My non-contributory final salary pension has now turned into a stakeholder pension!
    f) They have a very short-term view of business - everything revolves around 1-year goals - which means that they don't like to risk any long-term projects. Effectively, because of the annual review process you only have 9-months in any given year to make your targets.
    g) Don't be surprised if you get a new boss every year - they restructure a lot!
    h) They don't spend as much money on training as they used to

    Advice to Management

    Listen to your employees and start living the values you espouse


  2. American Express

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Support Specialist in Brighton, England (UK)
    Former Employee - Systems Support Specialist in Brighton, England (UK)

    I worked at American Express

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Global brand
    Friendly-ish environment
    "Blue Box Values"
    Positive

    Cons

    Don't recognise the value of their staff
    Don't live up to their goals of paying in alignment with similar roles in the area

    Advice to Management

    Learn that your most valuable asset is your staff



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