American Express
3.6 of 5 1,591 reviews
www.americanexpress.com New York, NY 5000+ Employees

American Express Reviews in United Kingdom

Updated Mar 27, 2014
All Employees Current Employees Only

3.4 62 reviews

                             

93% Approve of the CEO

American Express Chairman and CEO Ken Chenault

Ken Chenault

(46 ratings)

69% of employees recommend this company to a friend
14 Employee Reviews Back to all reviews
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politically Chalenging

Coordinator Operations (Former Employee)
Brighton, England (UK)

I worked at American Express full-time for more than 5 years

ProsLooks good on your CV and good team spirit

ConsHave to deal with huge amount of internal politics ...Middle Management completely out of touch with what goes on daily .....Can do well if your face fits but with constant restructuring this does nt last long as you ll never have your manager long

Advice to Senior ManagementPlease try and maintain a grip on reality ...It helps

No, I would not recommend this company to a friend

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1 person found this helpful  

Lacks governance and structure and is too US centric...

Anonymous Employee (Current Employee)

I have been working at American Express full-time for more than 8 years

ProsThe people are great, some of the nicest I've worked with. It is a very inclusive culture and truly does value diversity. The leadership development and training used to be good, but I've seen a very distinct decline since 2008. The working environment tends to be relaxed and informal

ConsIt is too US centric with very little understanding from the US of cultural differences in the approach to work in the other regions. There is a lack of discipline, structure and governance around process and working methodology (though efforts are being made to improve, but this should really have been done at the front end - not as an after thought). Organisationally, it is very hierarchical and career progression is relationship based rather than merit. There is a certain level of hypocrisy and a distinct difference between what is said by leadership and what is actually done. As it's a US company, there's a bit too much 'ra ra' and company flag waving for my liking....

Advice to Senior ManagementDiversify your senior leadership by placing key people in other geographic regions rather than the US. Create channels for greater collaboration and really listen to employees

No, I would not recommend this company to a friend

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Business Development Manager

Business Development (Former Employee)
London, England (UK)

I worked at American Express full-time for less than a year

ProsAmex take care of their own, and a very team driven. You're are made to feel part of something working there. Good basic salary and clearly defined working hours

ConsEvery single aspect of the role had to be checked with multiple stakeholders so it would take months to get simple things approved. Worst commission/bonus structure I have come across in 6 years in the business. The middle management team are completely unrealistic about their market position, competition and forecasts.

Advice to Senior ManagementI worked on the foreign exchange desk...when selling niche services employ candidates who have experience in that field....dont just hire telesale people who have not interest in delivering quality customer service.

No, I would not recommend this company to a friend

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Has been putting shareholder interests ahead of customer and employee interests for too long; technology is also behind.

Senior Manager (Former Employee)
London, England (UK)

I worked at American Express full-time for more than 5 years

ProsGood group of people
Good brand
Some groups look after customers well

ConsLots of politics
Has not invested enough in technology
Employee interests well behind shareholder

Advice to Senior ManagementLook after employees more
Realize how political culture has become
Invest in technology

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

So so

Risk Manager (Former Employee)
London, England (UK)

I worked at American Express full-time for more than 3 years

Pros-A lot of opportunities to move around
-Work from home possible

Cons-Antiquated backward IT stops you from doing anything efficiently
-To save resources, one is usually in charge for several markets
-Ambiguous performance review and goal setting
-Pay so so

No, I would not recommend this company to a friend

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Not the best place to work

Sales Support (Former Employee)
London, England (UK)

I worked at American Express full-time for less than a year

ProsGlobal Brand and good location

ConsPoor management
Back biting
No open communication

Advice to Senior ManagementProvide better development opportunites

No, I would not recommend this company to a friend

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4 people found this helpful  

A supertanker of performance with skeletons at the wheel...

Team Leader (Current Employee)
London, England (UK)

I have been working at American Express

ProsNot a lot of pressure. Some bright people. Great brand. Performs well every year.

ConsZero innovation. Super political, with patronage and butt kissing the way to get promoted. Performance appraisals are a real disincentive. Compared to other organisations I've worked it's a complacent, arrogant organisation that is slow to change and managed by people afraid to wreck their career by challenging the status quo. Don't work here if you want excitement!

Advice to Senior ManagementFocus on performance and eradicate the politics. Most of the people in the organisation could contribute so much more - you just don't harness the ability of the people.

No, I would not recommend this company to a friend

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rubbish

Anonymous Employee (Former Employee)
Brighton, England (UK)

I worked at American Express

Prosgreat benefits, can have good career progression opportunites

Conssome management is poor, very clicky within staff

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The house always wins

Telesales Executive (Current Employee)
City of London, England (UK)

I have been working at American Express

ProsThe brand is recognition does open one or two doors, and the stability of the company does give credability to the products being sold - far more so than for other firms in the sector.

ConsThe company prides itself on exceptional customer service but does nothing to inspire this in its front office account managers. There is literally no training, and the example of a customer kept on hold whilst the operative tries to scramble around for a different department to off load them to is epitomised.
Team leader status is achieved by being selfish with leads, and their is no nuturing of good or new candidates.
The old guard of the team are forced to take wide and wider margins, and risk loosing valuable clients, in order to acheive the greatest yield in the shortest time. Commission are literally non-existant until executives acheive 75% of their annual target.
Executives are not encouraged to become ambassadors for the brand or even experts in their field. Every single employee is out of the office on the dot.
It is a loveless and passionless place to work.

Advice to Senior ManagementTalk to your staff. Your commission structure is designed to suit you and not those for whom the commission is intended. You cant expect to attract and retain the industrys finest if your package becomes less attractive the longer someone stays. You should look to nuture an atmosphere or open discourse, where feedback gets to the relevant parties. At the moment executives cant be bothered to express their concerns because they are constantly reminded that nothing will be done about it.

No, I would not recommend this company to a friend

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1 person found this helpful  

Looks better from the outside than from the inside

Anonymous Employee (Current Employee)
London, England (UK)

I have been working at American Express

ProsGood place to hide if you´re not too talented
Good brand name
Just hang in long enough if you want a promotion: no up our out

ConsMediocre talent
Death by process
Performance management via strict scorecards invites employees to "play the numbers game" and neglect areas that are more important but not measured
Talks the talk but doesn´t walk the walk: empty promises regarding employee engagement
Limited innovation
Lots of meetings, little action

Advice to Senior ManagementSet a clear strategy and stick to it
Get rid of the silo culture
Stop pretending we´re so smart and look outside for true best practices

No, I would not recommend this company to a friend

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