American Express

www.americanexpress.com
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American Express Reviews in United Kingdom

Updated February 16, 2015
Updated February 16, 2015
19 Reviews
2.0
19 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
19 Ratings

Review Highlights

Pros
  • Work/Life balance is very good and one of the few reasons I have stayed so long (in 455 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 77 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 49 reviews)

More Highlights

19 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operational Risk Manager in Brighton, England (UK)
    Current Employee - Operational Risk Manager in Brighton, England (UK)

    I have been working at American Express

    Pros

    good work-life balance, nice facilities, great co workers

    Cons

    questionable mgmt with no formal education, lack of strategy. village ann boy's club type of mentality

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Lots of ideas but ultimately failiure to follow through, feels a archaic and institutionalised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter in London, England (UK)
    Current Employee - Recruiter in London, England (UK)

    I have been working at American Express full-time (less than a year)

    Pros

    Interesting Projects - exciting projects to get involved with mainly US driven
    Good work life balance - they aren't expected people to put in massive hours consistently
    Respectful culture - people are generally pretty easy to get on with

    Cons

    Too many processes getting in the way of innovation
    Too much of a laid back culture

    Advice to ManagementAdvice

    Listen to your staff allow them to be creative and innovative

    Recommends
    Neutral Outlook
  3.  

    Great potential wasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager Kind
    Former Employee - Manager Kind

    I worked at American Express

    Pros

    Variety of roles, with good benefits and a adult, flexible working environment

    Cons

    US control on EMEA operations is killing the business.
    Poor treatment of staff with regular reorganisations

    Advice to ManagementAdvice

    Recognise the world outside the US.
    Listen to staff

    Doesn't Recommend
    Negative Outlook
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  5.  

    Great company, shame the leadership is not as great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Compliance Analyst in Brighton, England (UK)
    Current Employee - Compliance Analyst in Brighton, England (UK)

    I have been working at American Express full-time

    Pros

    Great sea view from the office and cafeteria.

    Cons

    Average benefits, no team spirit - everyone is out for themselves.

    Advice to ManagementAdvice

    It would be great if employees would be apperciated and the so called talent retention would be a reality. Promotions are not merit based. Perception is the key if you want to progress.

    Doesn't Recommend
    Negative Outlook
  6.  

    Very political and very American

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than 3 years)

    Pros

    Flexibility, prospects of cross-country moves

    Cons

    Salary is on the lower range, political, American-market oriental with no global view

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    politically Chalenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coordinator Operations in Brighton, England (UK)
    Former Employee - Coordinator Operations in Brighton, England (UK)

    I worked at American Express full-time (more than 5 years)

    Pros

    Looks good on your CV and good team spirit

    Cons

    Have to deal with huge amount of internal politics ...Middle Management completely out of touch with what goes on daily .....Can do well if your face fits but with constant restructuring this does nt last long as you ll never have your manager long

    Advice to ManagementAdvice

    Please try and maintain a grip on reality ...It helps

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Lacks governance and structure and is too US centric...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than 8 years)

    Pros

    The people are great, some of the nicest I've worked with. It is a very inclusive culture and truly does value diversity. The leadership development and training used to be good, but I've seen a very distinct decline since 2008. The working environment tends to be relaxed and informal

    Cons

    It is too US centric with very little understanding from the US of cultural differences in the approach to work in the other regions. There is a lack of discipline, structure and governance around process and working methodology (though efforts are being made to improve, but this should really have been done at the front end - not as an after thought). Organisationally, it is very hierarchical and career progression is relationship based rather than merit. There is a certain level of hypocrisy and a distinct difference between what is said by leadership and what is actually done. As it's a US company, there's a bit too much 'ra ra' and company flag waving for my liking....

    Advice to ManagementAdvice

    Diversify your senior leadership by placing key people in other geographic regions rather than the US. Create channels for greater collaboration and really listen to employees

    Doesn't Recommend
    No opinion of CEO
  9.  

    Business Development Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development in London, England (UK)
    Former Employee - Business Development in London, England (UK)

    I worked at American Express full-time (less than a year)

    Pros

    Amex take care of their own, and a very team driven. You're are made to feel part of something working there. Good basic salary and clearly defined working hours

    Cons

    Every single aspect of the role had to be checked with multiple stakeholders so it would take months to get simple things approved. Worst commission/bonus structure I have come across in 6 years in the business. The middle management team are completely unrealistic about their market position, competition and forecasts.

    Advice to ManagementAdvice

    I worked on the foreign exchange desk...when selling niche services employ candidates who have experience in that field....dont just hire telesale people who have not interest in delivering quality customer service.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Has been putting shareholder interests ahead of customer and employee interests for too long; technology is also behind.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in London, England (UK)
    Former Employee - Senior Manager in London, England (UK)

    I worked at American Express full-time (more than 5 years)

    Pros

    Good group of people
    Good brand
    Some groups look after customers well

    Cons

    Lots of politics
    Has not invested enough in technology
    Employee interests well behind shareholder

    Advice to ManagementAdvice

    Look after employees more
    Realize how political culture has become
    Invest in technology

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    So so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Risk Manager in London, England (UK)
    Former Employee - Risk Manager in London, England (UK)

    I worked at American Express full-time (more than 3 years)

    Pros

    -A lot of opportunities to move around
    -Work from home possible

    Cons

    -Antiquated backward IT stops you from doing anything efficiently
    -To save resources, one is usually in charge for several markets
    -Ambiguous performance review and goal setting
    -Pay so so

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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