American Express Reviews

Updated May 26, 2015
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2.0
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American Express Chairman and CEO Ken Chenault
Ken Chenault
7 Ratings

Pros
  • Very flexible with work/life balance (in 455 reviews)

  • Most business units offer flexibility to work from home either all the time or two days per week (in 62 reviews)

Cons
  • manager level you are overworked with little work-life balance (in 77 reviews)

  • Slow decision-making by senior management (in 49 reviews)

More Pros and Cons

21 Employee Reviews

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  1. Work Enviroment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    work-life balance; friendly teams; flexiblity

    Cons

    Matrix organization, compensation, hierarchical, lots of politics


  2. Good career development but very corporate and impersonal environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Client Group in London, England (UK)
    Former Employee - Global Client Group in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Opportunities to experience many different departments and switch roles as part of development

    Cons

    Corporate and doesn't allow room for individuality - everybody must conform to being a robot

    Advice to Management

    Within your own team, appreciate the fact tags everyone is different and encourage key strengths and creative personalities


  3. Average

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operational Risk Manager in Brighton, England (UK)
    Current Employee - Operational Risk Manager in Brighton, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    good work-life balance, nice facilities, great co workers

    Cons

    questionable mgmt with no formal education, lack of strategy. village ann boy's club type of mentality


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Lots of ideas but ultimately failiure to follow through, feels a archaic and institutionalised

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in London, England (UK)
    Current Employee - Recruiter in London, England (UK)
    Recommends
    Neutral Outlook

    I have been working at American Express full-time (Less than a year)

    Pros

    Interesting Projects - exciting projects to get involved with mainly US driven Good work life balance - they aren't expected people to put in massive hours consistently Respectful culture - people are generally pretty easy to get on with

    Cons

    Too many processes getting in the way of innovation Too much of a laid back culture

    Advice to Management

    Listen to your staff allow them to be creative and innovative


  6. Great potential wasted

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager Kind
    Former Employee - Manager Kind
    Doesn't Recommend
    Negative Outlook

    Pros

    Variety of roles, with good benefits and a adult, flexible working environment

    Cons

    US control on EMEA operations is killing the business. Poor treatment of staff with regular reorganisations

    Advice to Management

    Recognise the world outside the US. Listen to staff


  7. Great company, shame the leadership is not as great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Analyst in Brighton, England (UK)
    Current Employee - Compliance Analyst in Brighton, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at American Express full-time

    Pros

    Great sea view from the office and cafeteria.

    Cons

    Average benefits, no team spirit - everyone is out for themselves.

    Advice to Management

    It would be great if employees would be apperciated and the so called talent retention would be a reality. Promotions are not merit based. Perception is the key if you want to progress.


  8. Very political and very American

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Flexibility, prospects of cross-country moves

    Cons

    Salary is on the lower range, political, American-market oriental with no global view


  9. politically Chalenging

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coordinator Operations in Brighton, England (UK)
    Former Employee - Coordinator Operations in Brighton, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time (More than 5 years)

    Pros

    Looks good on your CV and good team spirit

    Cons

    Have to deal with huge amount of internal politics ...Middle Management completely out of touch with what goes on daily .....Can do well if your face fits but with constant restructuring this does nt last long as you ll never have your manager long

    Advice to Management

    Please try and maintain a grip on reality ...It helps


  10. Helpful (1)

    Lacks governance and structure and is too US centric...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at American Express full-time (More than 8 years)

    Pros

    The people are great, some of the nicest I've worked with. It is a very inclusive culture and truly does value diversity. The leadership development and training used to be good, but I've seen a very distinct decline since 2008. The working environment tends to be relaxed and informal

    Cons

    It is too US centric with very little understanding from the US of cultural differences in the approach to work in the other regions. There is a lack of discipline, structure and governance around process and working methodology (though efforts are being made to improve, but this should really have been done at the front end - not as an after thought). Organisationally, it is very hierarchical and career progression is relationship based rather than merit. There is a certain level of hypocrisy and a distinct difference between what is said by leadership and what is actually done. As it's a US company, there's a bit too much 'ra ra' and company flag waving for my liking....

    Advice to Management

    Diversify your senior leadership by placing key people in other geographic regions rather than the US. Create channels for greater collaboration and really listen to employees


  11. Business Development Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development in London, England (UK)
    Former Employee - Business Development in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Express full-time (Less than a year)

    Pros

    Amex take care of their own, and a very team driven. You're are made to feel part of something working there. Good basic salary and clearly defined working hours

    Cons

    Every single aspect of the role had to be checked with multiple stakeholders so it would take months to get simple things approved. Worst commission/bonus structure I have come across in 6 years in the business. The middle management team are completely unrealistic about their market position, competition and forecasts.

    Advice to Management

    I worked on the foreign exchange desk...when selling niche services employ candidates who have experience in that field....dont just hire telesale people who have not interest in delivering quality customer service.



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