American Greetings
2.9 of 5 193 reviews
corporate.americangreetings.com Cleveland, OH 5000+ Employees

American Greetings Reviews

Updated Apr 20, 2014
American Greetings – US – “Outside view”

All Employees Current Employees Only

2.9 193 reviews

                             

41% Approve of the CEO

American Greetings CEO and Director Zev Weiss

Zev Weiss

(96 ratings)

40% of employees recommend this company to a friend
25 Employee Reviews Back to all reviews
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    Pay is too low for expectation level

    Part Time Merchandiser (Current Employee)
    Madison, WI

    ProsSome flexibility within the the day, but days are dictated by holidays and orders. I had a great Area Supervisor

    ConsAll of your holidays and the week preceding and week following are hard set deadlines. Resets make for long days. Large accounts require a lot of activities and a lot of wrangling with uncooperative big box store management, planograms for reset often need modification at the last minute making for longer resets. Still using old technology. Call Center has been outsourced. All PTM s are kept below 30 hours per week. Some have less than five hours per week.

    Advice to Senior ManagementYour 7.50 start pay for PTMs with no benefits is not worth the effort it takes to maintain multiple and large accounts. The hours are not flexible enough to pair it with another job. Pay raises are meager. If you want to attract hard working, competent and self directed people you need to pay at least as well as fast food and big box store wages whose employees have way less responsibility.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Not long term employee friendly.

    Merchandisers (Current Employee)
    Worcester, MA

    ProsGreat flexibility for mom with younger kids.

    ConsAfter 20yrs service, pretty much run out of company. Within 2mos, both accounts taken away, leaving me as extra for resets. Set up when I returned from a vacation. Does not like people who know what doesn't work and has been tried. Supervisors set themselves up to look good at the expense of accounts, manipulate the numbers.

    Advice to Senior ManagementYour focus should be on what works best for the account,not the percentage of orders to calls.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Only got this job to make it through the winter and am applying for other jobs daily to escape this place.

    PT Installer - Special Projects (Current Employee)
    Seattle, WA

    ProsCo-workers on my crew work well and get along together for the most part. Other than that, not many pros during my time here so far.

    ConsUpper management has ZERO idea on how to schedule the revisions or build display racks. I think when they figure out scheduling, they just have a map and throw darts at it to decide the order and locations of our next store.

    Most of the time, we have a job in our area but next day we have to drive hundreds of miles to get to the next revision then be hundreds of miles in the opposite direction from our home the next day. Some days we work 4 hrs, others it turns into a fiasco of 14 hrs or more and gets very stressful to meet time limits of our schedule and the store managers we deal with.

    90% of the time we are missing parts (or they are severely damaged) and have to "McGyver" the card racks and displays with random or on-site custom built parts and a whole lot of ingenuity.

    They need to pay installers and merchandisers a living wage so there's less turn-over. Nothing's more frustrating than having to constantly stop what you're working on to train someone new everyday or week while you are trying to get your job done quickly end efficiently.

    We have about a 50/50 shot at having a dumpster delivered before we get to our next job site. Sometimes we have to remove the old displays, separate the metal from the plastic, stack them on pallets and wrap it all up. Then we're expected to come back to break those apart and throw it in the dumpster whenever it finally arrives days later all while trying to get to your scheduled store that night on time.

    And last but not least, they have a very strange way to input your hours. It's a SharePoint application that is so screwed up, you are lucky if you can even log in at all.

    Good luck to anyone wanting to work here because in the division of AG I work at, it's a disaster. To partially quote Forrest Gump... "It's like a box of chocolates, you never know what you're going to get."

    Advice to Senior ManagementImplement the LEAN system during revisions... actually it should be implemented company wide to save time, money, jobs and headaches from our end. Make Area Supervisors be on-site when we do revisions to get a better understanding of the work, time and problems we encounter everyday. I'm sure they can make this happen because it seems like they have a massive amount of supervisors all either passing the buck to the next guy down or ignoring our concerns altogether.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Easy workload, yet too stressful for a greeting card company.

    Key Holder (Current Employee)
    Westminster, MD

    ProsEasy workload, friendly customers, 45% off discount

    ConsDistrict managers are absolutely ridiculous. The company is struggling to keep afloat and is blaming the lowest form of employees for their inability to attract customers. District manager is a bully.

    Advice to Senior ManagementCalm down.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Started off great! Just don't get injured on the job!

    Part Time Merchandiser (Current Employee)

    ProsCan pretty much work your own hours and days.

    ConsLow pay, not enough allotted hours for some stores especially ones that always need to be straightened out plus the work you are suppose to do for that week in the store.

    Advice to Senior ManagementIf an employee is injured on the job American Greetings should make sure they are able to get proper medical treatment and paid wages until they can return to work without having to fight for them with your workers comp, insurance company. Having your employees suffer without medical treatment and not get paid while they are out of work because the claim was denied for bogus reasons and taking weeks to battle it out with your insurance company is inexcusable.

    No, I would not recommend this company to a friend

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    Good for part time hours but hard physical work for little pay

    Merchandiser (Current Employee)

    Prosflexible hours and flexible stores

    ConsPhysical work, not enough hours allotted by company to get work done...outdated equipment..

    Advice to Senior Managementlisten to employees when they tell you that there is not enough hours allotted to get the amount of work done...

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Each year you get more work without any compensation.

    Anonymous Employee (Current Employee)

    Prosflexibility, company car, annual bonus

    Conswork never ends, bigger territories without any compensation, upper management never looks out for field sales.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Merchandiser for over 10 years

    Merchandiser (Current Employee)

    ProsFlexible hours, my supervisor is great

    ConsDon't count on hours, start at minimum wage

    No, I would not recommend this company to a friend

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    Good pay, but no future

    Order Filler (Current Employee)
    Danville, KY

    ProsThe pay you receive for the work you do is very fair.

    ConsInsurance and 401k are horrid. Hours are constantly being cut.

    Advice to Senior ManagementDon't be afraid to lay people off during slow times.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Vague

    Merchandiser (Current Employee)

    ProsAs a merchandiser your work is independent, you pick your hours/times

    ConsTraining is minimal! But worst, You are expected to do massive tasks in unreasonable time limits. Someone from an office 8 hours away cannot feasibly know what has to be done, or what mess you will encounter. Yet they set your hours, sometimes you're expected to get 2 hrs of work done in 30 minutes. You never know how communication with main office will be, some reps are very helpful, most are hateful!

    Advice to Senior ManagementSpend more time intricately training new employees, walking them through procedures. Though video training is helpful, but not always realistic. Allow more time for expected completion of work.

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Glassdoor is your free inside look at American Greetings reviews and ratings — including employee satisfaction and approval rating for American Greetings CEO Zev Weiss. All 25 reviews posted anonymously by American Greetings employees.