American Greetings Reviews

Updated February 19, 2015
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57 Employee Reviews

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  1. Not as organized as It should be, considering size of company.

    Former Employee - Territory Lead in Sacramento, CA
    Former Employee - Territory Lead in Sacramento, CA

    I worked at American Greetings part-time (more than a year)

    Pros

    -flexible schedule (mostly)
    -interesting work
    -nice merchandiser training vids

    Cons

    -wasteful with product
    -high turnover in management
    -not great pay and hard rushed work

    Advice to ManagementAdvice

    -pay attention to who is working hard and realize that things can't always get done in the time given. Even by the best and fastest merchandisers. Improve on the training once someone is promoted. Don't just throw them into position and expect them to know everything.

  2. 1 person found this helpful

    show up and pick up a paycheck mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Supervisor in Osceola, AR
    Former Employee - Supervisor in Osceola, AR

    I worked at American Greetings

    Pros

    The only game in town in the immediate area. Plantation atmosphere.

    Cons

    Not one minority supervisor in a company of 1,200 employees. Good ole boys.

    Advice to ManagementAdvice

    Hire a warehouse professional, not a bs artist.

    Doesn't Recommend
    Disapproves of CEO
  3. 2 people found this helpful

    It's a paycheck.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - PT Merchandiser in Newport News, VA
    Current Employee - PT Merchandiser in Newport News, VA

    I have been working at American Greetings

    Pros

    It's pretty easy to get into because they are basically always hiring for something. You make your own schedule based on the calls you need to make each week, The company's employee website is a great resource for just about anything you might need to know.

    Cons

    Part time, very erratic hours. If you make more than minimum wage, you are very lucky. You are assigned to stores that could be anywhere in a territory. Good supervisors will try to keep you in a specific area, but not always. No real ability to advance to anything more than a minor promotion.

    Advice to ManagementAdvice

    It's a strangely run company. I could write several pages on the odd decisions headquarters seems to make. I can sum it up as this: the people making decisions are very very out of touch with the field.

    No opinion of CEO
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  5. 3 people found this helpful

    PRG - Where you're lucky to have a job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at American Greetings

    Pros

    This review is for the Papyrus-Recycled office located in Chicago, IL.

    Located downtown and close to public transportation
    Wonderful and interesting coworkers for the most part
    Great resources and people at WHQ in Cleveland
    Fun product and talented freelance artist.
    A few very good middle managers

    Cons

    In the past few years the culture of the company has completely changed. The schedule is not flexible at all, there is no regard for people's time, poor or no pay raises, and no diversity at all. The turn over rate is becoming higher and management seems only concerned with hiring people from Target or the trenches of Sears. This leaves little for innovation. The company is run by type A upper management lacking proper leadership skills and completely out of touch. Instead, they are more concerned with creating a sense of fear and then forcing the company into "fun" competitive games under their terms constantly. Also, those in charge do not know how to use or grow the talent they have and the talent they do have has one foot out the door always. For being in such a large city there is little to no diversity. It's shocking actually.

    Advice to ManagementAdvice

    Stop worrying about menial stuff and look around you for a moment. Stop being passive, start treating people like adults. Look at how successful modern companies run a business because the way you're running it is old fashioned, out-dated, and stuffy. We are selling greeting cards, smiles, and humor. It should be a fun place to work not fear based and competitive. Do you want talented and loyal people to want to work here, or would you rather just have a high turn over rate and keep paying people less and less? You can still be corporate while maintaining a unique voice. Both upper and middle management need to stop being so passive. Middle management, the leadership skills are there, stop being so fearful of upper management and stick up for your employees. Their happiness and growth is vital to your success as a manager.

    Doesn't Recommend
    No opinion of CEO
  6. 1 person found this helpful

    Some managers better than others

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Analyst in Cleveland, OH
    Current Employee - Analyst in Cleveland, OH

    I have been working at American Greetings

    Pros

    The pay is good and there are some manages that are very good at what they do.
    The onsight resturant is amazing!

    Cons

    Upper management is not understanding working families.
    During their performance review process they have a policy that 10% of all employees are put on a performance improvement plan. It's pretty miserable working with that 10% who didn't get raises and don't understand why.
    Hours are long and often the expectations are not realistic
    Work in a silo, no communication or interaction between departments that should be working collaboratively.

    Advice to ManagementAdvice

    You offer tunition reimbursement to those seeking an MBA, however you are not creating an enviroment that is flexible to allow people to leave by 5 once a week if they are in class.

    Doesn't Recommend
    No opinion of CEO
  7. Worked with some great people, learned a lot, everyday is a new and different day.
    Working with merchandisers and mgrs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Area Supervisor in Jersey City, NJ
    Former Employee - Area Supervisor in Jersey City, NJ

    I worked at American Greetings

    Pros

    Flexible schedule
    In different account/locstion every day
    Great peers

    Cons

    Large workload
    Very little support
    Not realitics
    Merchanidsers get few hours and in some case miss one week of service.

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    No opinion of CEO
  8. Working a very physical job that provides only seasonal employment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Press Operator in Greeneville, TN
    Current Employee - Press Operator in Greeneville, TN

    I have been working at American Greetings

    Pros

    It's one of the top paying factories in my county. We have a company paid union pension which makes retirement possible. Associates get along well and form strong bonds. In general the supervisors are good people and take up for their people.

    Cons

    Very skilled employees are laid off 3 to 4 months of the year, without insurance coverage when laid off. Almost no chance of promotion, regardless of skill or education. Entry level managers are usually friends and/or family of upper management.

    Advice to ManagementAdvice

    Take a good look at the people available on the floor before choosing supervisors.

    Approves of CEO
  9. 1 person found this helpful

    Start looking before your trapped like me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Area Supervisor in West Chicago, IL
    Former Employee - Area Supervisor in West Chicago, IL

    I worked at American Greetings

    Pros

    The people. That's it. The end

    Cons

    Weissville sucks. Company does extensive searches for the most qualified people named Weiss. Long hours low pay unless your a Weiss then it big pay. Lost as a company . Watch what Hallmark does and we will be doing it in 6 months. Treat PTMs like crap. Work people off the clock all the time.

    Advice to ManagementAdvice

    Sell the company, and retire

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Copywriter in Cleveland, OH
    Former Employee - Copywriter in Cleveland, OH

    I worked at American Greetings

    Pros

    The staff was made up of a wide variety of creative minds. The building itself was also conducive to endless creative brainstorming and opportunities.

    Cons

    The senior management was very disorganized. They neglected to communicate efficiently and effectively with their staff, and it became a very frustrating and disappointing work environment.

    Advice to ManagementAdvice

    Keep an open line of communication with your employees. Continually talk to them about what is happening in the company, and give them feedback on their performance.

    Doesn't Recommend
    No opinion of CEO
  11. Former Recycled Paper Greetings now American Greetings.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at American Greetings

    Pros

    There are good people working who recognize issues within in the company and how to work around it.
    Well structured organization with defined roles.

    Cons

    Treat employees like children, a corporate culture that frowns on team cohesiveness. No loitering or there will be an infraction point. Oh if you are 'careless' whatever that really means based on the interpretation of your manager you get an infraction point. Thank God it was never implemented in Chicago well at least until after all the layoffs.

    American Greetings has multitude of silos that have no idea what the other group is doing and works in a top down approach where the real plan was decided months ago and they are just waiting for the rest of the corporation to finally get with it and change to their inane direction based on facts that will only support their original decision.

    When I am mean silos I mean the organization will have different person each week who has joined the team because now some activity falls under their purview and demands that everything that had been done be redone so they understand what the heck is going on.

    Despite having tons of project managers they have no concept of what a project manager really does. A belief in using a tool makes you a pm without full understanding of basic PM concepts boggles the mind.

    The inability to think outside of the box is another failing point because it directly opposes the entire culture of silo management structure within AG.

    Advice to ManagementAdvice

    Its time AG change from a silo approach to a diverse organization with smaller cross team divisions may help bring about the change needed. Recognizing that you need a stronger IT organization supporting innovative ways to bring about change and build the right technology. Rapid response, creativity and having edge instead direct conformity are something that that needs to change within AG.

    Spending an exorbitant amount of money on a Marketing technology solution when you could have used an existing tool such as sharepoint which AG already owned was shocking to say the least.

    Doesn't Recommend
    Disapproves of CEO

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