American Medical Response
2.4 of 5 112 reviews
www.amr.net Greenwood Village, CO 5000+ Employees

American Medical Response Reviews

Updated Feb 26, 2014

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2.4 112 reviews

                             

41% Approve of the CEO

American Medical Response President Mark Bruning

Mark Bruning

(44 ratings)

34% of employees recommend this company to a friend
31 Employee Reviews Back to all reviews
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Very bureaucratic, money driven.

EMT-B (Current Employee)
Seattle, WA

I have been working at American Medical Response full-time for more than 3 years

ProsA lot of overtime is available. Very little supervision. Great deal of autonomy. Field employees are a very solid group of individuals that are very dedicated to patients and to helping each other. This job is a great start for someone who wants to continue in the healthcare field.

ConsThe business focus is on unit hour utilization, not patient care. Equipment is substandard and often unsafe. Management directs employees to use equipment not in compliance with manufacturer because of cost of fixing equipment. Contracts are prioritized above patient care. As an employee, expect to be demanded to falsify documentation for Medicare/Medicaid billing purposes.

Advice to Senior ManagementYou are missing the boat on marketing. Happy employees make the best marketing tool you could have.

No, I would not recommend this company to a friend

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AMR is the largest private ambulance service company in America, best known for the red and blue.

EMT-B (Current Employee)
West Hartford, CT

I have been working at American Medical Response part-time for more than a year

ProsThe AMR in West Hartford pays pretty well at $18.55/hour for 2014. Hartford is a busy city and a great place to get experience. The schedule is very flexible.

ConsThere are MORE CONS than pros…
1st: Pay is 18.55/hour but it's about $22/hour in Bridgeport, CT (an equally busy city) because Bridgeport isn't unionized.
2nd: Because of ObamaCare putting AMR in a tight spot, they've cut down on everyone's hours by over hiring. Their goal is to have every employee part time with no health insurance and working about 16 or less hours per week. Last year it was normal to get overtime for an "part-timer" position, and now you're lucky to get 24hours/week. Soon it will be worse than that. I'm just glad i'm in school for a bachelors in unrelated field, and get out of there.
3rd: Morale. Some may claim that there's a bond of brotherhood, but there really isn't. Most people who work there hate the company AMR aka the Walmart of EMS, hate co-workers and complain about it. Many there have poor diet, chain smoke, uses unprofessional language, treats patients less than adequately. The physical office is disgusting, equipment is not up kept AT ALL and I pray that I don't die because the 400,000+ mile 15 yr old ambulance may or may not have brakes.

Advice to Senior ManagementAll in all, if you want to be in this field to get into law enforcement, medicine, or fire which many do, then go for it. It's a great job to get in, and cash out. But i'm counting the days until I graduate and can leave forever. Truly sad to see how those of the working class are treated compared to that of office jobs (i have other office experience as well). Keep your head down, don't complain about people because it's a "back-stab" environment.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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A soul-less corporate entity frequently tripped up by its own vastly over complicated policies

Anonymous Employee (Former Employee)

I worked at American Medical Response

ProsMost of the employees I encountered were very nice and professional.

ConsCronic understaffing. Deliberately would not put enough ambulances on the road just to save a buck, which endangers people's lives and burns out the employees. A very joyless place.

Advice to Senior ManagementCorporate greed mixed with emergency services is not a good recipe.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Overall, learned to be a good EMT, but not because of this company.

EMT (Former Employee)
Seattle, WA

I worked at American Medical Response full-time for more than 3 years

Pros- High call volume in urban areas forces you to become a good EMT (if you are self-motivated).
- Good employees are pretty much left alone in the field (no micro managing, for the most part).

Cons- High call volume in urban areas forces you to become a lazy EMT (if you are not self-motivated).
- Good employees are pretty much left alone in the field (this company does a poor job of acknowledging or supporting good performance/good employees).
- Organizational culture is very ageist towards older employees and/or applicants over 40 and does not value experience, professionalism or maturity among employees (would rather hire or promote young, inexperienced, immature employees - all in the name of saving money).
- Culture is dominated by young, inexperienced, immature employees (#1 most prevalent problem supervisors/management have to deal with - caused by previous point).
- Each operations region of the company is run as a completely separate company, even withing the same state (job transfers to other cities/states/regions are not allowed/recognized).
- AMR has changed ownership 3 times in the last 10 years (Laidlaw Transportation, then EMSC, then Envision Healthcare), each time involving wholesale changes in management, staffing and corporate philosophy.

Advice to Senior Management- Support your employees and give them the training and tools they need to be successful in their jobs as an EMT (poor employee moral and high turnover is the #1 reason this company struggles as much as it does).
- Jump at the chance to hire and/or promote older, more mature, more experienced applicants/employees, when you get a chance (especially previous employees who were good employees in good standing).

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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I didn't feel as if the company cared about me as a person.

Field Paramedic (Former Employee)
Tracy, CA

I worked at American Medical Response full-time for more than 10 years

ProsThe experience of working in a 911 system is second to none. It builds confidence and leadership skills that cannot be taught anywhere else except on the front line of EMS. Many of the other employees were dedicated professionals and there was a distinct camaraderie.

ConsI felt as if I was just a mule to them. The company would force overtime, deplete the ALS system for non-urgent scheduled transfers. They would work you as much and as hard as they could and when you complained or offered insight on how to improve, you get told if you don't like it here you can go elsewhere.

Advice to Senior ManagementRealize your best assets are the people below you. AMR is on its way out and continues to lose contracts and the public's confidence to provide an adequate 911 system as they promise. If the employees are treated as an asset and not the biggest liability and easily replaceable. I wanted to be a Paramedic forever and working for AMR changed that very quickly. Understand that employees are the eyes and ears of the company and can and will make or break the future for AMR!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Work somewhere else.

Paramedic (Former Employee)
Multnomah, OR

I worked at American Medical Response full-time for more than 3 years

ProsYou get to be a medic where AMR has a monopoly, so if you want to be a medic where it responds to 911 calls, it's likely you're only choice.

ConsThere is no interest from AMR in making you a better healthcare provider, they just don't want to be sued. They also post your stats for all to see, highlighting your percentage of transports. Why? Because they make a profit, which means that you are supposed to instruct patients without any real need in going to the hospital, without insurance, that they should absolutely be transported by ambulance.

Advice to Senior ManagementBecome whistle-blowers and/or make it so that medics can actually make changes to the company to make it better.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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NON Emergent side of EMS

EMT-Intermediate (Former Employee)
Manchester, NH

I worked at American Medical Response full-time for more than 5 years

ProsYou will mostly work with good people

ConsYou regions budget will probably give old equipment and vehicles to work with.

Advice to Senior ManagementShareholders need less say, and must hope their vehicles don't have to rescue them.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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As any other busy private ambulance company.

Paramedic (Current Employee)
Topeka, KS

I have been working at American Medical Response part-time for more than 8 years

ProsSalary & benefits are better than most smaller county services.

ConsBeing pulled in too many directions at once. They want to appearance of high quality but cut corners at every turn. Of course when there are issues it's the fault of the field crews.

Advice to Senior ManagementExcessive focus on short term P&L leads to stunted or negative long term growth.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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This is about the Northeast Division, specifically the Massachusetts.

Field Paramedic (Former Employee)

I worked at American Medical Response full-time for more than 8 years

ProsSome really great EMTs and Paramedics. Great stepping stone to other services and healthcare positions. You get experience doing EMS if you are in the right garage and service area.

ConsThe great EMTS and Paramedics move on to Fire Departments, Municipal Services and to other healthcare positions(don't blame them). The dumb, unmotivated and slackers stay on protected by a useless union. Poor Management. They are losing service areas and contracts(you reap what you sow). Pay and Benefits.

Too much nepotism and cronyism. Keep your mouth shut and don't criticise a coworker because you don't know who is related to who, who is a buddy with someone or simply sleeping with someone. Examples personally witnessed, a male and female crew who happen to be lovers, a scheduler and paramedic both married cheating on their spouses, a dispatcher and paramedic sleeping with each other. Also management and supervisors get their relatives hired. How does this affect the service and morale? Well in the case of the scheduler and paramedic, the paramedic gets to pick and choose his overtime shifts which should be open to everyone else. The dispatcher and paramedic sleeping together, well the dispatcher will screw the other paramedic crews with late calls and long distance transports just so that their paramedic lover gets off on time.

Also be very wary of the cliques. Even though this is supposed to be a union shop where seniority should count for bidding on shifts especially during a shift reorganization, there is backroom dealing where the cliques try and skew the bids. Prime example is of course above where the scheduler is sleeping with the paramedic. Scheduler knows what shifts are and her paramedic lover gets inside info to pass on to his buddies. See conflict of interest for definition.

AMR has a lot of rules on the books but they don't get enforced. There are employees who smoke in the ambulances, constantly on their cell phones when driving, game the system when taking calls by holding inservice and radio signals and much more...

This outfit and unit is a case study on how to not run an ambulance service.....

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Extremely high call volume of Ambulance calls both emergent and non-emergent

NREMT - Paramedic (Former Employee)
Jackson, MS

I worked at American Medical Response full-time for more than 8 years

ProsHigher Pay
Newer Equipment
Paycheck Never Bounced

ConsALWAYS getting off late, once or twice a week is understandable but every shift you get a late call
Treated like a number and not like a valuable employee
Being told multiple times things were going to change without any action to change

Advice to Senior ManagementBe HONEST with your employees. Your only harming the company as a whole when you don't.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at American Medical Response reviews and ratings — including employee satisfaction and approval rating for American Medical Response CEO Mark Bruning. All 31 reviews posted anonymously by American Medical Response employees.