American Medical Response

  www.amr.net
  www.amr.net

American Medical Response Reviews

Updated November 20, 2014
Updated November 20, 2014
151 Reviews
3.1
151 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Medical Response President Edward “Ted” Van Horne
Edward “Ted” Van Horne
15 Ratings

Review Highlights

Pros
  • High call volume really gets you familiar with a variety of calls (in 8 reviews)

  • good benefits, but you need to be unionized (in 9 reviews)


Cons
  • Its hard work, and long hours on occasion (in 8 reviews)

  • excessively low pay compared to executive management (in 8 reviews)

More Highlights

38 Employee Reviews Back to all reviews

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  1.  

    Loved being a Paramedic as it can be absolutely rewarding helping others! Although, the management at AMR is horrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Paramedic in Rancho Cucamonga, CA
    Former Employee - Field Paramedic in Rancho Cucamonga, CA

    I worked at American Medical Response full-time (more than 8 years)

    Pros

    Great ability to gain experience at a Paramedic/EMT running calls in the 911 system and working hand in hand with Fire Departments and Hospitals.

    Cons

    The hardest part of the job was dealing with Management at AMR- Rancho Division. Unfortunately you get the sense that although the job you do as a Paramedic is extremely important, you're very easily expendable as an employee. They pay very low considering the responsibility involved in handling people lives and know that most people are working on the ambulance to gain experience for Fire Departments. This gives management the upper hand knowing that if your not happy you can just leave and they'll replace you with the next at a lower pay rate.

    Advice to ManagementAdvice

    Grow up, be consistent in your discipline towards employees, and don't treat your employees as just units on an ambulance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Just another job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Paramedic in Dallas, TX
    Former Employee - Field Paramedic in Dallas, TX

    I worked at American Medical Response full-time

    Pros

    Regular paycheck, most coworkers were tolerable. Specials events made this a great place to make extra money.

    Cons

    Management did nit stand behind field employees when dispatch was involved. Too many late calls, 95% of the shift were only 36 hrs for the week. Main complaint is late call after late call. Very poor management skills by the operations staff.

    Advice to ManagementAdvice

    Learn that dispatchers work for the field crews not the other way.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Employee satisfaction at its worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Paramedic in Houston, TX
    Current Employee - Paramedic in Houston, TX

    I have been working at American Medical Response full-time (more than 3 years)

    Pros

    Schedule, PTO, overtime, and colleagues.

    Cons

    Equipment, employee satisfaction, turnover rate, dispatch and constant turn over with managment.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Field Employees great, admin and upper management the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Paramedic in New Haven, CT
    Former Employee - Field Paramedic in New Haven, CT

    I worked at American Medical Response full-time (more than 8 years)

    Pros

    The pros: coworkers were generally the best. Patients are lively, interesting, and the hospital staff are usually fine. Salary used to be great, benefits, too, but the recent union contract negotiations have tanked that.

    Cons

    You can look forward to a terrible schedule, mandatory order-ins, not the greatest benefits, poor leadership, ineffective and threatening management styles, sexual harassment from coworkers as well as management, who are petty and punitive. Stay away.

    Advice to ManagementAdvice

    Stop sleeping with the employees, hire honorable management, provide people with real opportunities for advancement.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Joy at times. One "Oh ...t, wipes out ten atta-boys."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Paramedic
    Former Employee - Paramedic

    I worked at American Medical Response full-time (more than 8 years)

    Pros

    Decent wages and benefits, for the company it is a place you can work three years then transfer to another enjoyable place (company) to work.

    Cons

    Corporate abandonment of employees. Uneducated supervisors. Poor hiring practices. Computer systems designed towards borderline billing practices. Patient care is only as good as the caregiver. The company stresses integrity but the dirty little secret they skirt around it all the time with charting and billing practices.

    Advice to ManagementAdvice

    Get honest!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Job satisfaction depends on operation location.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - EMT-B in Yakima, WA
    Current Employee - EMT-B in Yakima, WA

    I have been working at American Medical Response full-time (more than 3 years)

    Pros

    Company as a whole is a good company to work for. Great team concept for most operations. On a corporate level, The company cares a great deal about their employees. For the most part work shifts are not bad unless you work 24 hour shifts. Good company values, good benefits. Senior Management (Corporate level) is great. Some operations are part of a union.

    Cons

    Poor pay, no room for promotion or advancement unless your a medic or already in management. Some operations are terrible to work for, as ops manager do not appear to care about employees, only MONEY! Small operations work with old and worn out equipment. Understandable to a point but after an ambulance has 250,000 miles on it, that unit should be replaced. They demand a great deal from you as an employee with no personal recognition.

    Advice to ManagementAdvice

    Each operation is different but for the most part you should care MORE about your employee's and their well being. LISTEN to what field staff have to say and recognize employees, in person for a job well done. Provide a much better mental health program in recognizing staff members who may need to talk about bad calls or over stress related issues. Allow supervisors to give their input on hiring new employees. Be more selective in hiring operation managers who can relate to what field staff deal with on a day to day basis. Offer better incentives for FTO's, Safety officers and Business development employees. Let your employees know you care more about them, than money! Improve overall operation communication on a one-on-one basis. Don't be so cheap! Pay more for what field staff do.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Very bureaucratic, money driven.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - EMT-B in Seattle, WA
    Current Employee - EMT-B in Seattle, WA

    I have been working at American Medical Response full-time (more than 3 years)

    Pros

    A lot of overtime is available. Very little supervision. Great deal of autonomy. Field employees are a very solid group of individuals that are very dedicated to patients and to helping each other. This job is a great start for someone who wants to continue in the healthcare field.

    Cons

    The business focus is on unit hour utilization, not patient care. Equipment is substandard and often unsafe. Management directs employees to use equipment not in compliance with manufacturer because of cost of fixing equipment. Contracts are prioritized above patient care. As an employee, expect to be demanded to falsify documentation for Medicare/Medicaid billing purposes.

    Advice to ManagementAdvice

    You are missing the boat on marketing. Happy employees make the best marketing tool you could have.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    AMR is the largest private ambulance service company in America, best known for the red and blue.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - EMT-B in West Hartford, CT
    Current Employee - EMT-B in West Hartford, CT

    I have been working at American Medical Response part-time (more than an year)

    Pros

    The AMR in West Hartford pays pretty well at $18.55/hour for 2014. Hartford is a busy city and a great place to get experience. The schedule is very flexible.

    Cons

    There are MORE CONS than pros…
    1st: Pay is 18.55/hour but it's about $22/hour in Bridgeport, CT (an equally busy city) because Bridgeport isn't unionized.
    2nd: Because of ObamaCare putting AMR in a tight spot, they've cut down on everyone's hours by over hiring. Their goal is to have every employee part time with no health insurance and working about 16 or less hours per week. Last year it was normal to get overtime for an "part-timer" position, and now you're lucky to get 24hours/week. Soon it will be worse than that. I'm just glad i'm in school for a bachelors in unrelated field, and get out of there.
    3rd: Morale. Some may claim that there's a bond of brotherhood, but there really isn't. Most people who work there hate the company AMR aka the Walmart of EMS, hate co-workers and complain about it. Many there have poor diet, chain smoke, uses unprofessional language, treats patients less than adequately. The physical office is disgusting, equipment is not up kept AT ALL and I pray that I don't die because the 400,000+ mile 15 yr old ambulance may or may not have brakes.

    Advice to ManagementAdvice

    All in all, if you want to be in this field to get into law enforcement, medicine, or fire which many do, then go for it. It's a great job to get in, and cash out. But i'm counting the days until I graduate and can leave forever. Truly sad to see how those of the working class are treated compared to that of office jobs (i have other office experience as well). Keep your head down, don't complain about people because it's a "back-stab" environment.

    Recommends
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Overall, learned to be a good EMT, but not because of this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - EMT in Seattle, WA
    Former Employee - EMT in Seattle, WA

    I worked at American Medical Response full-time (more than 3 years)

    Pros

    - High call volume in urban areas forces you to become a good EMT (if you are self-motivated).
    - Good employees are pretty much left alone in the field (no micro managing, for the most part).

    Cons

    - High call volume in urban areas forces you to become a lazy EMT (if you are not self-motivated).
    - Good employees are pretty much left alone in the field (this company does a poor job of acknowledging or supporting good performance/good employees).
    - Organizational culture is very ageist towards older employees and/or applicants over 40 and does not value experience, professionalism or maturity among employees (would rather hire or promote young, inexperienced, immature employees - all in the name of saving money).
    - Culture is dominated by young, inexperienced, immature employees (#1 most prevalent problem supervisors/management have to deal with - caused by previous point).
    - Each operations region of the company is run as a completely separate company, even withing the same state (job transfers to other cities/states/regions are not allowed/recognized).
    - AMR has changed ownership 3 times in the last 10 years (Laidlaw Transportation, then EMSC, then Envision Healthcare), each time involving wholesale changes in management, staffing and corporate philosophy.

    Advice to ManagementAdvice

    - Support your employees and give them the training and tools they need to be successful in their jobs as an EMT (poor employee moral and high turnover is the #1 reason this company struggles as much as it does).
    - Jump at the chance to hire and/or promote older, more mature, more experienced applicants/employees, when you get a chance (especially previous employees who were good employees in good standing).

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    A soul-less corporate entity frequently tripped up by its own vastly over complicated policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Medical Response

    Pros

    Most of the employees I encountered were very nice and professional.

    Cons

    Cronic understaffing. Deliberately would not put enough ambulances on the road just to save a buck, which endangers people's lives and burns out the employees. A very joyless place.

    Advice to ManagementAdvice

    Corporate greed mixed with emergency services is not a good recipe.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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