American Red Cross

  www.redcross.org
  www.redcross.org

American Red Cross Reviews

Updated November 25, 2014
Updated November 25, 2014
764 Reviews
2.8
764 Reviews
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American Red Cross President and CEO Gail McGovern
Gail McGovern
361 Ratings

Review Highlights

Pros
  • Many of the employees are good people who really want to make a difference (in 36 reviews)

  • Helping People in disasters, having a company vehicle to take clients to the doctor (in 38 reviews)


Cons
  • No work/life balance (it's required that you still check and respond to emails while on PTO) (in 17 reviews)

  • I understand they are "non-profit" etc, but that's still not an excuse (in 32 reviews)

More Highlights

176 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Love what I do, do not love the company, politics, managers, or the double standards.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Phlebotomist in Boise, ID
    Current Employee - Phlebotomist in Boise, ID

    I have been working at American Red Cross full-time (more than 3 years)

    Pros

    Good way to get phlebotomy experience and become very close with coworkers and donors.

    Cons

    Long hours, travelling, subject to weather, load and unload equipment, sometimes in questionable environments and not easy in or easy out loading.

    Advice to ManagementAdvice

    Listen to your phlebotomists, the hardest working people in the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Top down/matrix mgmt/org changes have disengaged donors & released many too many experienced & passionate employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI

    I worked at American Red Cross full-time

    Pros

    Their Mission - The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.

    Cons

    ARC considers itself a grassroots organization, but it has spent years corporatizing operations, and eliminating local communities connection to the organization.

    Advice to ManagementAdvice

    Reduce the number of top level managers, suspend all executive bonuses and "Engage" your most valuable resource - your employees - in a real exchange of ideas before it's too late!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phila, PA
    Current Employee - Anonymous Employee in Phila, PA

    I have been working at American Red Cross full-time (more than 8 years)

    Pros

    Great company mission, nationally known name. Great people who want to help others is the binding force which drives the organization. Strategically in position to do good across the nation.

    Cons

    ARC-the humanitarian organization which treats its employees inhumanely!! Donors are viewed as a part of the supply chain instead of customers. Poor infrastructure and business model for effective business management. Gross negligence in spending. This is a sinking ship!!!

    Advice to ManagementAdvice

    CLEAN HOUSE with current management. Show leadership and develop your employees with meaningful training. Open communication and transparency helps too.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Great Mission on the outside-Turmoil on the inside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Red Cross full-time (more than 8 years)

    Pros

    Great mission. You know the work you do helps people in need.

    Cons

    Lots of change. Change that makes work life balance nearly impossible. People at National Headquarters could care less about their employees. Management is not good from top to bottom. With all the change in the last year you find every manager and department watching out for themselves. There is not sense of team. Lots of finger pointing. Nobody appreciates the hard work but be sure they will let you know if you make a mistake.

    Advice to ManagementAdvice

    Need to focus on keeping employees. Don't you see all the turn over? Need more work life balance. Why give somebody PTO if you never approve employees to take vacation? Encourage your employees, nurture your employees. Desperate need of better training programs. Stop with all the change, it's almost impossible to keep up with.

    Doesn't Recommend
    Negative Outlook
  6. 3 people found this helpful  

    If you Love Non-Profits...Find another!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Red Cross full-time (more than 3 years)

    Pros

    Amazing Volunteers and Employees. Benefits are good.

    Cons

    The organization is bearly holding on. The funds have definitely gone towards the management salaries. CEO's making six figures. To many Chiefs and not enough Indians. Some Management styles have completely helped this organization lose alot of Volunteers. Lay-off's every year! Some employees less then a year. Favortism shown from CEO's and upper Management. The "leaders" in Florida treat people terribly, even the Volunteers. They show many Volunteers in Volunteer Connection, but those are people that have signed up to Volunteer but are left behind because nobody contacts them. The Managers manage up.... They could care less about anyone else~ It is pathetic! Do not work for the ARC unless you are a Major Gift Officer. Then if you don't make your quota.....you will be gone! I expect to be gone next year....

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    Once a Wonderful Organization. Nationalized into Mediocrity.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Red Cross

    Pros

    The ideals of the organization still resonate

    Cons

    Since Gail McGovern has become CEO, the Red Cross has adopted the AT&T model of management. Decisions are no longer locally based, but decided by a select few who manage to screw things up. We have seen this in response to disaster services (i.e. Hurricane Sandy), Health and Safety, and Blood Services. Now, the employees left are being set up for failure.

    Advice to ManagementAdvice

    It is time for Gail McGovern to resign and take with her all the AT&T managers before the Red Cross closes its doors for good.

  8. 2 people found this helpful  

    American Red Cross blood

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Blood Drive Work
    Former Employee - Blood Drive Work

    I worked at American Red Cross full-time (more than 5 years)

    Pros

    Love the idea of the mission. Dedicated and hard-working professional coworkers. Brand recognition opens doors. Donors and recipient stories are heart-warming. Very challenging opportunity for a new go-getter with great people skills. Could be a good place to start building career.

    Cons

    Actual work rarely feels like meeting a public 'mission'. Aggressive hard-to-reach numerical goals based on volunteer participants (who have other priorities) creates constant high stress, very real challenges without good solutions, complaining-blaming, turnover, poor morale, hard to reach goals that increase each year, long hours and imbalance, personal expenses to do the job with continually reducing financial rewards, and more. Very complex departmentalized, slow-working centralized groups create internal difficulties to get anything done. Higher up management decisions are hard to influence and handcuff worker-staff from employing creative or other skills they said they wanted when hired. All this caused me to leave despite the mission.

    Advice to ManagementAdvice

    Support the team morale. Really recognize field-challenges and reward successes, not just annual goal achievement. Allow individual creativity to achieve goals that appeal to specific target marketing vs forcing national program compliance.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Weak Leadership that is disconnected from the workforce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Red Cross full-time (more than 10 years)

    Pros

    Mission
    Dedicated and hard working workforce

    Cons

    Senior leadership is disconnected from the workforce and doesn't respect the need for a reasonable work-life balance
    Very low morale
    Senior leadership team that is either unaware of or doesn't care about the morale and welfare of the employees
    The majority of employees don't trust the senior management team (recent company survey)

    Advice to ManagementAdvice

    Time to sweep the senior team and bring in some new talent

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    American Red Cross "family," NOT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lab Technician in Detroit, MI
    Current Employee - Lab Technician in Detroit, MI

    I have been working at American Red Cross full-time (more than an year)

    Pros

    My coworkers are amazing.

    Cons

    We are seriously underpaid. Upper management has no interest in changing work conditions nor do they have any conscience in closing departments at the drop of a hat. Within a few years they closed both the Detroit call center and the National testing Lab. The news of the call center closing came at a meeting that was supposed to be regarding a new software system. It was TOTALLY unexpected. They didn't even give priority placement in other departments to their current employees. I've NEVER seen ANY company do that.
    The American Red Cross has a reputation for being compassionate, they are FAR from it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    It Doesn't Feel Like You Are Working for a Humanitarian Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Red Cross full-time (more than 8 years)

    Pros

    The mission of the organization inspires and gives you a sense that your job matters and you are making a difference. Depending on what department you work for, you may be able to work virtual one or more days a week. Used to offer a great Pension Plan benefit that was discontinued.

    Cons

    These cons are specific to the IT department in Headquarters and may not be applicable in other areas of the organization:
    1. Organization spends no money in providing technical training to its employees.
    2. Working virtual and or on a flexible schedule depended on who your boss was and how he or she felt about it. The criteria for working virtual and or a flexible schedule is not applied consistently.
    3. The organization is consumed with internal IT politics and since the organization performs reductions in force practically every year, this creates the perfect opportunity for an unscrupulous manager to manipulate a good employee out of the organization without regard to his/her performance. Also it creates a situation where it is easy to intimidate and manipulate people by fear.
    4. Internal processes make opportunities for advancement rare and difficult. In order to promote an employee (i.e. from Programmer I to Programmer II) , It is necessary to create a new position, which requires plenty of justifications and red tape. Then the position is open for internal applicants to apply, including the person you want to promote. After all that effort, you are lucky if the end-result is a promotion for the person that earned it and that you are trying to promote.
    5. Employees and contractors are often asked to be on 24 hour production support on weekends and week nights without any additional compensation or reward. There are departments where there is no consideration for a balanced life.
    6. Raises are very low.

    Advice to ManagementAdvice

    1. Treat employees with the same appreciation you treat volunteers.
    2. Promote the Red Cross values internally.

    Doesn't Recommend
    Negative Outlook

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