American Red Cross

www.redcross.org

American Red Cross Reviews

Updated January 24, 2015
Updated January 24, 2015
819 Reviews
2.8
819 Reviews
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American Red Cross President and CEO Gail McGovern
Gail McGovern
388 Ratings

Review Highlights

Pros
  • Making a difference in recipient lives and promotes diversity (in 37 reviews)

  • Helping People in disasters, having a company vehicle to take clients to the doctor (in 39 reviews)


Cons
  • No work/life balance (it's required that you still check and respond to emails while on PTO) (in 19 reviews)

  • Upper management almost constantly changes operations and organizational structure (in 34 reviews)

More Highlights

192 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 8 people found this helpful  

    Top heavy - too many chiefs and not enough indians

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Red Cross

    Pros

    Mission driven; flexible work schedule; good work life balance

    Cons

    Too many directors, you do the same thing over and over - duplicating work multiple times, contractors treated as more valuable than actual employees. Very low pay

    Advice to ManagementAdvice

    Cut some of the layers of management and be more fair to the employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Used to be a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Red Cross

    Pros

    People people people people people

    Cons

    VERY poor management. "Dont let the door hit you in the butt" mentality.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Volunteer AmeriCorps

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in North Western, NY
    Former Employee - Anonymous Employee in North Western, NY

    I worked at American Red Cross

    Pros

    Working with community and helping those in need.

    Cons

    Due to corporate downsizing paid positions are now volunteer positions. Many chapters and blood service offices throughout the country are shutting down.

    Advice to ManagementAdvice

    Recognize and appreciate volunteers for taking on extra responsibilities.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    terrible moral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Red Cross

    Pros

    the work is easy, lots of travel if you want it. most supervisors are easy to get along with.

    Cons

    the moral around the entire company has nose dived in the time since before i got hired.

    Advice to ManagementAdvice

    when trying to make things efficient listen to the people actually doing the work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Great mission Poorly run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Red Cross full-time (more than 8 years)

    Pros

    Truly making a difference assisting peoplle in times of disaster.

    Cons

    Short sighted National management floundering in Constant policy & structural changes. Field is thinly staffed, pay is low, turnover high.

    Advice to ManagementAdvice

    Stop with the constant change which is driving our best & brightest away. Focus on people management not paper management which is out of control. You have lost sight of the mission.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Lab Tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lab Technician in Durham, NC
    Current Employee - Lab Technician in Durham, NC

    I have been working at American Red Cross

    Pros

    Benefits are descent. 401k match up to 10‰.

    Cons

    Low wages. Absolutely no opportunity for advancement.

    Advice to ManagementAdvice

    Needs to be fair and need classes on management and fair treatment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Great cause, heavy workload, low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Volunteer Coordinator
    Former Employee - Volunteer Coordinator

    I worked at American Red Cross full-time (more than an year)

    Pros

    Great cause, great people, interesting work

    Cons

    Long hours, on call 24/7/365, low pay

    Advice to ManagementAdvice

    More staff and better salaries are needed to keep quality employees

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Great and bad at the same time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Red Cross

    Pros

    You meet great people on the blood drives

    Cons

    Team work is not part of there training. It's very bad

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Disheartening experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Louisville, KY
    Former Employee - Account Manager in Louisville, KY

    I worked at American Red Cross full-time (less than an year)

    Pros

    Helping others through education and increasing blood donations. The ARC has many different divisions SAF (Service of Armed Forces, Biomedical, Disaster Relief, etc).
    The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.

    Cons

    There is no 40 hour work week. It is 60+ hours, if you're lucky. Account Managers are the only employees held financially accountable for achieving goals. You can work 70 hours and receive only 40 hours pay and bust your butt, but if the collections staff doesn't like you (which they won't due to poor management) you will NEVER achieve your goals.
    Collections staff can shut down blood drives, defer your donors, all the while getting paid to make your life miserable. There should be some type of personality testing to "weed" out the negative people who thrive on hurting others. Some of the people in charge here only want to see others fail. Kind of crazy considering what a great organization the ARC is and how many different ways the ARC impacts people globally.
    Very sad and disheartening knowing that upper level management wants to blame one side (donor recruitment) and praise the other (collections). Absolutely bewildering!!! You give and give and give, and they take and take and take.

    Advice to ManagementAdvice

    Quit talking to hear yourself talk. You're MANAGEMENT. Act like it. Look at where the dollars and cents are going down the drain and start making your collections staff incentivized on collections. Your hourly collections staff are milking the clock, raping the company, have poor attitudes and this is only reinforced by inadequate management. Quit blaming others and clean collections house! How many honest, hard working, positive and motivated people will you burn through before you admit there's a problem with your collection staff attitude!?!?
    Don't take my word for it. Start sending in "secret shoppers" to grade your staff. Watch how they interact with donors, coworkers, etc. SOMETHINGS GOTTA GIVE OR IT WILL BE MARKETSHARE.
    Be the change you want to see.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Love that we help people... but can't employees be important too?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Exempt Position in Charlotte, NC
    Current Employee - Exempt Position in Charlotte, NC

    I have been working at American Red Cross full-time (more than an year)

    Pros

    My direct superviser is great, so I'm shielded from a lot of the stuff that goes on around us.

    Cons

    Management applies policies when and how they choose. One manager makes employees take 15 minutes of PTO if they are late for work, even if they not only make it up at the end of the day, but stay hours over to get work done.

    And this is in a position requiring a bachelor's degree and is an exempt position. I've never been in another salaried position where I've been so babysat. Too top heavy with nothing constructive for the high paid execs to do.

    New policy, we can only take our PTO as it's accrued, it's not credited to us at the beginning of the year like it was before. Our sick time is wrapped up in our PTO, so don't get sick at the beginning of the year, you'll be off without pay..

    But , how is it legal that I can work for 42 hours, and still have to take PTO because I had a doctors appointment? So, it should look like I have 45 hours in, 42 worked, and 3 stolen from me to make my 40?? They make exempt employees keep the time cards we approve every two weeks at Monday through Friday 9-5 regardless of what we really work. We wouldn't get overtime because we are exempt, but they also shouldn't be taking our PTO when we put in 40 hours of work.

    Advice to ManagementAdvice

    Take care of your employees. All the laying off and refilling positions results in loss of knowledge... Do you really think that an employee who leaves after 10 years can have someone pick up after him and know all the nuances of the position? It's a drain on the organization.

    Stop babysitting me, I promise, my Mommy said I can sit and work in my cube all day by myself. If I'm not doing what I should, sure, find out why, but keeping all your checklists straight, when I have my own system that works better for me, is taking up too much of my time.

    Stop taking our paltry benefits. Morale is in the dumps. Alternative schedule denied when others in the department have it and it is in the HR policy manual. Let us take our two weeks at whatever part of the year works for our family. I don't like to travel in December, but it looks like that's my only option.

    The economy will improve, and we will leave.... Trust me many employees at SSC are looking.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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