American Red Cross

  www.redcross.org
  www.redcross.org
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American Red Cross Reviews

Updated September 16, 2014
Updated September 16, 2014
685 Reviews
2.9
685 Reviews
Rating Trends

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American Red Cross President and CEO Gail McGovern
Gail McGovern
319 Ratings

Review Highlights

Pros
  • Many of the employees are good people who really want to make a difference (in 22 reviews)

  • It was also very good to know that I was helping to save lives every day just by going to work (in 33 reviews)


Cons
  • I understand they are "non-profit" etc, but that's still not an excuse (in 27 reviews)

  • Too much upper management that sometimes does not know your job function which creates problems (in 26 reviews)

More Highlights

156 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Good Public Image, Not so much inside...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Red Cross full-time for more than 8 years

    Pros

    It's THE American Red Cross...

    Cons

    NO sign of connectivity with different divisions. It's all about blame games. Who is wrong and who is right. No one wants to take ownership of their job.

    Advice to ManagementAdvice

    Everything is hush hush..Need to show some transparency to your staff members...

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    No advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manufacturing Technician II  in  Baltimore, MD
    Current Employee - Manufacturing Technician II in Baltimore, MD

    I have been working at American Red Cross full-time for more than 5 years

    Pros

    You will get a consistent paycheck. Good parking.

    Cons

    Advancement. The company is downsizing. Those who are working there can not get promoted. When a job is posted it is always given to someone that was laid off. It's great that these people are working again, but if I'm going to school and working my butt of for a promotion I deserve a chance too.

    Advice to ManagementAdvice

    Be honest about downsizing. Don't call it biomedical re-engineering. We know what's going on.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Have loved my job, but the organization is moving in the wrong direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Volunteer Coordinator  in  Wichita, KS
    Current Employee - Volunteer Coordinator in Wichita, KS

    I have been working at American Red Cross full-time for more than 3 years

    Pros

    Great mission; good local management and colleagues; dedicated volunteers

    Cons

    Constant, and now, dramatic change; feels like it is becoming more "big business" and less like a nonprofit organization that cares about people; paid staff is already spread too thinly and will only be getting thinner in the future; work-life balance is already unmanageable, and it will get worse.

    Advice to ManagementAdvice

    National management needs to remember that Red Cross is a nonprofit organization that is supposed to take care of people. Don't expect volunteers to replace paid staff and have the same level of performance. Give paid staff a chance to succeed by providing adequate staff and resources.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Buried in paperwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Red Cross full-time for more than 8 years

    Pros

    Really make a difference at the local level. Many opportunities to. Assist and educate the public.

    Cons

    Natioal Headquarters burying volunteers and employees in ever increasing paperwork. Policies, processes, and doctrines constantly being scraped, rewritten, only to be scrapped again. NHQ is out of touch with reaities on the ground & if any feedback is perceived as negative, it is viewed as "unwilling to change"... So most stay quiet.
    Staffing being refuced to untenable levels.

    Advice to ManagementAdvice

    Talk to volunteers and staff from ALL sizes of Chapters..not just largest. Repair the lost trust between NHQ and the field. Face the reality of why the number of volunteers is shrinking. We are told to get "young people" but they are working and raising families. They are not our best resource, the retirees are.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    not any more

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Red Cross

    Pros

    if was a nice friendly place

    Cons

    now its just like the cookie cutter, no joy in mudville

  7. 1 person found this helpful  

    Eye opening

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD

    I worked at American Red Cross full-time for more than a year

    Pros

    Knowing that I worked for an organization that helps so many people in times of need.

    Cons

    Manager would come into work and say that she was in a bad mood and that she was going to take it out on the team that worked for her.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Collections Staff Nurse, Blood Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Nurse
    Current Employee - Staff Nurse

    I have been working at American Red Cross full-time for more than 5 years

    Pros

    I have worked for the American Red Cross in blood services for over 5 years. One of the great things about working for ARC is that most everyone I work directly with (staff and donors) love making a difference. Also, the Red Cross has an excellent initial training program for new collections staff no matter the background. For staff working in the field, there are round the clock hot lines available to answer questions. Health and dental benefits available, as well as, well as 401K. Limited growth potential unless willing to move to management which is limited and many positions have been eliminated.

    Cons

    Work schedules very from day to day which makes it hard to plan life outside the company (i.e. join teams or social groups, volunteering, children's events, etc.). There is very little work-life balance, staff are expected to put life on hold for company. Although we are grouped into teams, we very seldom see our teammates or our supervisor because we are scheduled on different shifts and sites. Performance reviews are not helpful or quality because Team Supervisors have not worked with staff they are reviewing. A frustration for me and those I work with is that upper management talk about how they support personal growth, however, many loyal and hard working staff have left to pursue higher education because management would not give time to take night classes or do clinical rotations. There is a perception that the only way to be upwardly mobile in the company is to be part of the "good old boys club".

    Advice to ManagementAdvice

    Management, please follow through with what you say. Support the team concept and work-life balance for collections staff. For national level management, consult local staff throughout the country before making procedural changes. These changes always have an impact and usually takes years to fix. Stop trying to break the unions, if employs felt valued as assets instead of expenses there would be no leverage for unions at ARC. It is all about the culture. Just saying that you care about things like work-life balance and personal growth does not make it true.There are many current examples of profitable companies which are rated as best places to work. and employee satisfaction. These workplaces are some of the most productive in the US. I could tell you their secret, but if you can't figure it out you should not be in your current position.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Great feeling to help, but poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager, Blood Services  in  Fredericksburg, VA
    Current Employee - Account Manager, Blood Services in Fredericksburg, VA

    I have been working at American Red Cross full-time for more than a year

    Pros

    Helping people, getting to know fellow workers

    Cons

    management. The regional CEO was so afraid of a group within unionizing, that she totally lost focus on the main goal. Several hires were promised promotional/advertising help, but none occurred. The area was highly competitive and after a 20 year absence in the region, we were supposed to get all the business just because "we're the American Red Cross". Total arrogance!

    Advice to ManagementAdvice

    Please get someone, anyone who knows what it's like to open a new territory to lead. You are not competitive, have no promotional/advertising campaign and think that everyone should be operating at 92% efficiency with little to no resources.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Keep looking..... elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bio Med  in  Portland, OR
    Former Employee - Bio Med in Portland, OR

    I worked at American Red Cross full-time for more than 10 years

    Pros

    The mission, despite the management the staff, and the donors.

    Cons

    Unrealistic expectations, a threatening environment where you always feel your job is in jeopardy.
    Even as a top performer your held responsible for things beyond your control.

    Advice to ManagementAdvice

    I don't even know where to start, I guess that first you have to realize that people have choices and if you want to build a strong team you need to treat them with respect. Invest in the staff, treat them well and reward good work, it doesn't need to be with money but it has to be meaningful.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    More frustrating as time goes on

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Red Cross

    Pros

    The job is challenging, I know I am helping patients get special blood, and I work with some truly special people.

    Cons

    There is very little respect from management, relating to the specialization of the type of job done in the Reference Labs. they staff us so thin that when one person leaves the rest of us have to work not only our own shifts but cover for the missing person; this wouldn't be so bad but it takes them two months AFTER the person leaves to even post the open position, and then the type of work we do requires 6-10 months of training -- we r looking at covering extra shifts for about a YEAR; at this point they are burning out people faster than they can be replaced..., and then they don't understand why we are so stressed out when they keep adding more and more new procedures and duties without adding staff.

    Advice to ManagementAdvice

    Won't make a bit of difference because all they see right now is "saving money" no matter how it impacts staff and customer service

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