American Tower Reviews

Updated June 5, 2015
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American Tower Chairman, President, and CEO Jim Taiclet Jr.
Jim Taiclet Jr.
16 Ratings

Pros
  • There can be a work-life balance, but it is paramount to establish those boundaries early on (in 7 reviews)

  • Stable company, decent benefits, laid back work environment (in 6 reviews)

Cons
  • Work / life balance is inconsistent (in 4 reviews)

  • Upper management has no respect for employees and the majority of employees think upper management is a joke (in 3 reviews)

More Pros and Cons

25 Employee Reviews

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  1. Helpful (4)

    Who's the boss?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Project Manager in Woburn, MA
    Former Employee - IT Project Manager in Woburn, MA

    I worked at American Tower full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Reasonable hours. Paid time off. Many nice people.

    Cons

    I knew I should have run away after my interview when I asked about how IT is perceived by internal clients, and my future manager said that "we don't see them as clients, but as partners."

    It didn't take long for me to figure out that IT was THE most hated group in the whole company and that my job was the definition of a Catch 22.

    On the one hand you have clients who have a laundry list of complaints about our systems. And who can blame them? The systems are an embarrassment for a company of that size. They're so bad that I would guess that they cost the average user 2 hours a day in lost productivity.

    But to make matters worse, you have an IT group that is in a state of denial. Their attitude is that users are a bunch of complainers. The motto is that "the customer is always wrong," and you're not allowed to admit that there are any problems. It takes 10 mouse clicks to select "OK" in a program? That's within normal parameters. But we have a workaround where you only have to click 8 times. Problem solved. When IT does a project, we are told to help "guide" the customer about what they want, not the other way around. Listening to the customer is not in the vocabulary. It's our way or forget about getting anything done.

    I left because I was tired of being the bad guy. When I took the "company" position with customers, I got yelled at by them. When I tried to advocate for customers with IT management, I got yelled at by management. No win situation.

    Advice to Management

    Clean house in IT. Hire people who understand that customers won't hate you if you actually listen to them and do what they ask you to do.


  2. Helpful (4)

    Disfunctional Legal Department

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Tower

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    I can find nothing good about working at American Tower except perhaps the stock RSUs and the $500 wellness money.

    Cons

    If you want to be berated and told you are a complete waste of space, then ATC Legal is the place the to be. The Managers and Supervisors in this department are unqualified leaders who take pleasure in browbeating their employees. They also take no responsibility for their actions and actually blame the overworked employees for errors. The abused, underpaid workers of ATC have come to symbolize poor working conditions, especially long working hours and over worked employees.

    Advice to Management

    Advice to the CEO and President - Reorg your legal department and hire professionals instead of the hacks you have working their now.


  3. Helpful (2)

    Tax Accountant

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales & Use Tax Accountant in Woburn, MA
    Former Employee - Sales & Use Tax Accountant in Woburn, MA

    I worked at American Tower

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    They give yearly $500 reimbursement for Gym/sport activity

    Cons

    They are cheap, don't even tell you that you need to travel for your job and makes you travel 50% of the time and there are people at director level who tells you that lunch money won't be reimbursed even if it is $5 in total!! The worst part is HR does nothing about that. Very discriminating culture in finance. To make it worst they do not even pay business travel bills after months and months. Horrible experience ever.

    Advice to Management

    Do not support incompetent discriminating people. HR learn to provide training to your managers- some of them are super incompetent.


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  5. Helpful (3)

    Watch your back, no place for growth.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Civil Engineer in Cary, NC
    Former Employee - Civil Engineer in Cary, NC

    I worked at American Tower

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great pay, and the food was amazing.

    Cons

    Entry -level employees are treated like pawns, when not needed anymore they are quickly disposed of. The middle management of contractors is non existent,and has a bad attitude.

    Advice to Management

    Pay attention to the weakness in the group. You are only as great as your weakest team player.


  6. Helpful (3)

    Dead end job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Woburn, MA
    Former Employee - Anonymous Employee in Woburn, MA

    I worked at American Tower full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits, pay (for younger kids getting out of college).

    Cons

    The collocation team seems like a fun frat house environment when you start working there. However, the catty, high school mentality of management knows within a day of knowing you if they are going to fast track you. The superficiality of management is outrageous. If they want you apart of their "clique" you will succeed. If you don't drink the koolaid you will be left in the dust. Nothing, and I mean nothing, is based on merit. I moved to the accounts receivable team thinking I would be relieved. The management was extremely aggressive and verbally abusive constantly (for no reason mind you as I was a top performer). I brought my concerns to HR and they fell on deaf ears. I had no choice but to resign from my position due to this harassment I was incurring on a daily basis.

    Advice to Management

    Just because you are a billion dollar company it doesn't mean that things aren't broken within the organization. Start looking inward and realize that good people consistently leave to go elsewhere (turnover is a word that American Tower knows very well). Reward employees based on merit and not whether the manager could see themselves sitting at the same table as them in high school.


  7. Helpful (5)

    Micromanagement, lack of growth, complete unprofessionalism!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Project Specialist in Cary, NC
    Former Contractor - Project Specialist in Cary, NC

    I worked at American Tower as a contractor (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    They provided vigorous training for a job that was completely new to me. So good opportunity to learn something new and learn more about telecom. Process is streamlined, so you know exactly what you have to do when you get there each morning. Easy to track and manage work.

    Cons

    There was no growth opportunity in the service delivery team I worked for in Cary, NC. Once trained, you will pretty much be doing the same thing every single day. Employees have been on the team for 6-7 years with no growth or any significant change in role. Team members are treated like clerks, no out of box thinking. This was a place for people who just needed a job and did not care much about quality, performance and growth. It was for people who did not want to speak, suggest and improve. Hire at a very poor rate, train vigorously for 2 weeks, set target and push people to achieve target without quality. The matrix for assessment was very number oriented not quality oriented. The approach is how many sites you can audit a day, not how well you can audit. Everyone is working for their self interest and no one cares about suggesting what can be better. Supervisors and managers have complete control. Micromanagement, unprofessional, rude behavior. They can yell at you over little things in public and rush into your cubicle over nothing. They set the grounds for everything and shut everyone else. They blame people and pull them down, misuse their power. Clearly they know they have no room for growth and want to stop anyone who is performing well. They are intimidated by smart, intelligent and hardworking people. They will give you a hard time and make sure you leave or let you go unprofessionally based on false accusations. You cannot believe anyone on this team. They do not know how to channel talent. You cannot be more talented and smarter than them, because if you are, you are GONE!! Manager has his own agenda, he does not communicate with his team- openly, clearly, honestly. He works for his interest and pulls down anyone who is working in the best interest of the company. They fire contractors based on false accusations, humiliate them and use names of those who were fired to intimidate new contractors and employees. So Inhuman!!

    They threaten loss of your job if you do not abide by their agenda. There is no one who will listen to you or care about you and your hard work. This is a highly unprofessional, unethical and inhuman group of people to work for. All I say is don't let these people ridicule you and break you down! Leave at the first sign of unprofessionalism, because it will only grow. Don't waste your hardwork and ideas on these people. They will even blame you for following what you were asked to follow and trained to do, if it is not in their favor. Highly political and negative. There are wonderful companies/managers out there who know your worth and appreciate your hard work. You can grow and be a totally different person professionally. Find the right place as you are worth a lot more! I have been a highly likable employee everywhere I have worked, a great performer and doing awesome right now (way more than I had ever thought or expected). This company would have never paid me appreciated me and offered a title that I have right now even if I worked 10 years for them. DON'T LET THESE PEOPLE BRING YOU DOWN!! The manager and the supervisors are probably suffering in their career and so they cannot let anyone grow!

    Advice to Management

    Cut down on Micromanagement
    Look around and don't leave the entire department/team dependent on one unprofessional manager
    Encourage out of box thinking
    Fix your performance assessment matrix
    Move people around, offer opportunities
    Get new people, encourage new vision, listen and understand
    Stability does not always come from having the same people on your team for 6-7 years, doing the same thing in the same old school way. Retain employees but encourage growth, modern training, new employees, new qualification and new thinking.
    Don't treat people like clerks because if you do, you may see the numbers that you want to see but what you are not seeing is that their is no quality. These numbers could be better and better quality too...need to think and explore, not fire people, humiliate and shut them up! You can let people go, but not break them. They are hardworking, honest and educated. They will stand tall and firm and create a door for themselves! Good things happen to good people. They will grow, you will be left where you were with your old team, old methods....because you don't encourage people and you don't support them! You are working for yourself, not for the company. There is a difference!


  8. Helpful (4)

    Run away.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Woburn, MA
    Former Employee - Analyst in Woburn, MA

    I worked at American Tower full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They have coffee. And bathrooms. Other than that, there isn't much here for anyone beyond a new college graduate or someone reentering the workplace.

    Cons

    Pay is stunningly atrocious. Also, the fake attitude suggesting that "we really do care about you" gets old pretty fast.

    Advice to Management

    Maybe you should actually contemplate why turnover is so high. Don't just look at the numbers and think that it's business as usual. Actually think about it for once.


  9. Helpful (13)

    Houston, we have a (legal) problem!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal Professional in Woburn, MA
    Current Employee - Legal Professional in Woburn, MA

    I have been working at American Tower full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    You can't beat the people at American Tower. Colleagues are nice, laid back and fun. Executive leadership is outstanding. Benefits are good, despite low pay. The legal department has a lot of very smart people and you can learn a lot from them. Our GC and many of the veteran lawyers are some of the best telecommunications lawyers in the country.

    Cons

    The numbers are all there. The turnover rate is ASTRONOMICAL. Employee survey results are dismal. Morale is low. At least half of the department is interviewing elsewhere, even grizzled veterans that are key performers.

    So why is this? To start off, it’s a combination of a high volume of work and lots of pressure, but that can be said about any attorney job. But then add in major office politics, poor management, no clear paths for advancement, confusing/contradictory/non-existent procedures, and horrible computer systems. Oh, and low pay as well. Yes, we know that HR has done "studies" of what lawyers get paid, but I'd rather trust surveys like the one Major, Lindsey and Africa did that says that the LOWEST paid attorneys in the telecom industry make $150,00 and the median total pay was $180,000.

    To get down to the nitty gritty, here are everyday experiences in the legal department:

    You work for a manager who has no idea how to do his/her job or how to help you do yours.

    You work overtime each week to crank out hundreds of documents on your drafting list and are the top performer on your team, but you get docked on your review and get a measly 3% raise because of some trivial thing that you did or forgot to do (like comply with one of our many unwritten procedures or say "thank you" in an email).

    You are a licensed attorney and handle your own UPS, FedEx, mail, copying and scanning when you could be writing contracts. Your manager tells you that you are behind in writing contracts.

    You have a major project due by the end of the week, but the company rolls out a new document storage system without testing it and you are locked out of your files. Our motto is to implement first, then actually give the project some thought after the fact, then say that we’re too invested in the current system to fix the problems, and then devise a hundred “workarounds” that make it more burdensome to do your job. We spend millions on bad systems and then tell everyone that raises were low because we have to keep SG&A down.

    You have asked several times what is needed to advance to the next level. You are either given no answer or you are given certain goals to meet, and when you meet them, they “move the chains” and say you didn’t meet other goals that no one told you about. Then the company will hire someone will less experience for a more senior position than yours.

    Your terrible manager has lost 75-100% of his/her team and still has both a management position and a job because the company can’t admit that some people can’t be fixed. There are hundreds of articles that talk about why bad managers can't be changed. Remember, employees don’t leave companies, they leave bosses!

    You are a great worker, but get so fed up with the pay/advancement that you find a new job. You speak with your manager and tell him/her that you have an offer, but you would stay if they bumped you up $5,000 in pay. They tell you that they wish you the best of luck in your new job. Yet, the average cost to replace an employee is 30% of her salary (in just recruiting and training costs), and that doesn't even count the loss of experience, loss of social connections, loss of morale to the department and so on.

    Advice to Management

    Legal management is not a group of bad people with evil intentions. They are trying really hard to meet customer needs and grow the business. But the problem is that they are so busy with working on big deals that they don't have the time to give these problems any serious thought.

    To change you need to hire an outside consultant to review the entire department and make recommendations, and this consultant must report to the company president and not to anyone in legal management. This consultant should look at everything, and I mean everything: pay scales, job titles and promotions, whether existing managers are the best people for the job, organizational structure, computer systems, culture and so on. The consultant should recommend changes to the president and they should be implemented, no matter how painful. And you need to do this soon...a LOT of people are on the verge of leaving.

    You aren't going to fix it by having ice cream parties, thank you notes, or “brainstorming” sessions run by legal management. All of that is window dressing that will never get down to the core issues. People don’t want M&Ms with the company logo on them. They want real change.


  10. Helpful (10)

    Stumbling, Rambling, Machiavellian - and that's just the IT department!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Tower

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    A chance to learn a the business of a new industry.

    Cons

    Where to begin.... IT is a MESS. One of the managers proudly informs new hires that they have no IT experience - only HR experience. That should be your first red flag. Second red flag - the department is mostly contractors. Many who do not want extensions to to become permanent employees. And those that do become permanent employees had to simultaneously walk on water while kissing serious butt and stroking egos to accomplish the hiring on. There is little consideration towards treating contractors - or even FTEs - as human beings with ideas and thoughts that might actually help the business.

    The IT motto when it comes to documentation - "Make it pretty. Who cares about the content".

    Each time a contractor leaves, management asks them to write a 'positive' review on this site. Be sure that the only positive reviews you are reading on this site are from management themselves, who are fabricating the reviews to make the company look more attractive. Were I you, I would look elsewhere than American Tower.


  11. Helpful (2)

    Horrible communications regarding project expectations for the newbie

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Specialist in Woburn, MA
    Former Employee - Project Specialist in Woburn, MA

    I worked at American Tower full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Modern offices, independent work environment, great location from home

    Cons

    Training is a joke (bad scheduling, jumped from conference room to conference room); no real direction - as a contractor I was put in a fishbowl of interruptions while my coworkers was in a quiet environment so we couldn't coordinate our projects. Also had another contractor CONSTANTLY interrupting me to teach me her job simply by imitating the steps of her project (i.e. she shows us one step, then we each sit down and imitate the step) when all I needed was a step list; also, would be "reasonable" for those of us who have to drive to get alternative schedule (even just a few days a week)

    Advice to Management

    PROFESSIONAL training for new staff/contractor that is scheduled and not just scribbled notes from an employee who is too busy to teach ; give a better idea of the go-to lead; give more that 3 days one week (closed due to employee fun day) and 2 days the next to learn projects; free up staff to teach contractors their jobs and give a reasonable learning curve; and don't scrimp on salaries for decent IT people, since AT has just about EVERY application open on their desktops (have you never heard of bandwidth?)



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