American Tower Reviews

Updated July 16, 2014
Updated July 16, 2014
82 Reviews

2.7
82 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Tower Chairman, President, and CEO Jim Taiclet Jr.
Jim Taiclet Jr.
51 Ratings

Review Highlights

Pros
  • Good pay, benefits and work-life balance (in 5 reviews)

  • Company is growing, so it's an interesting time to be a part of it (in 4 reviews)


Cons
  • There is little work-life balance, particularly for contractors (in 4 reviews)

  • Each time a contractor leaves, management asks them to write a 'positive' review on this site (in 3 reviews)

More Highlights

16 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Here, do this and wait for further instruction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Specialist  in  Woburn, MA
    Former Employee - Project Specialist in Woburn, MA

    I worked at American Tower as a contractor for less than a year

    Pros

    The pay is high compared to the work you perform. Room to be promoted and work your way up.

    Cons

    Health benefits are twice as high than if you apply as an individual. Contracted workers are treated like garbage compared to full-time employees. Office is very quiet and dark on the contractor side of the building. Minimal communication with management on what they expect. People are hired and fired weekly with their at-will contracts.

    Advice to ManagementAdvice

    Actually manage. Communicate with your team if something could be or should be done better.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Fan of fiefdoms? You found your home!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Administrator
    Former Employee - Systems Administrator

    I worked at American Tower as a contractor for less than a year

    Pros

    Decent pay, pleasant work atmosphere, competent employees. The company is headed in the right direction, and is poised to become hugely successful.

    Cons

    Experts say, 'Never make yourself indispensable; never get to the point of saying, "There's no way they can fire me." ' That's an area of opportunity for American Tower.

    A lot of territory battles over the smallest of issues could have been easily avoided. Instead, I saw very talented new hires get the cold shoulder for no other reason than to maintain the status quo's egos. Make no mistake: VERY NICE people, VERY PLEASANT egos, but unnecessarily stubborn and a hindrance to progress.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Paycheck only. Not a career. Very bureaucratic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Woburn, MA
    Former Employee - Director in Woburn, MA

    I worked at American Tower full-time for more than a year

    Pros

    Good pay, benefits and work-life balance.

    Cons

    Very bureaucratic to the point that the legal department trips over themselves way too often. Leaders do not set good examples as most people are too complacent to the point of laziness and no one accepts accountability. They also treat their customers terribly.

    Advice to ManagementAdvice

    Being number one does not only mean owning the most number of assets.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Paralegal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Woburn, MA
    Current Employee - Anonymous Employee in Woburn, MA

    I have been working at American Tower full-time for more than a year

    Pros

    Paid time off; Reimbursement for gym memberships; Great people to work with. Thats about it, as I really dont have a lot of great things to say about the company.

    Cons

    Management is the worse. They have no idea what they are doing. They micromanage all the time, and try to send emails over telling you what to do after you already got the email the first time, just so they feel like they are doing something, and managing. Guess they want to feel important.

    Advice to ManagementAdvice

    Stop micromanaging and treat your peers with some respect, and not like they are below you.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Needs to have better training for new employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Tower as an intern for less than a year

    Pros

    Great working environment, professionalism, friendly

    Cons

    Expect new employees to hit ground running i.e. know exactly what is in department's operating system, how to utilize data and learn multiple systems within a few days.

    Advice to ManagementAdvice

    AT would benefit from better training for new employees who have never seen its processes, Use screenshots to show "story" of work process and familiarize newbie with AT databases/reports needed to complete job and use as a reference. Appears to be more emphasis on quantity produced rather than quality (which takes training and understanding of work product).

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Good for a job, but not for a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Specialist  in  Woburn, MA
    Former Employee - Project Specialist in Woburn, MA

    I worked at American Tower full-time for more than 5 years

    Pros

    Decent pay and benefits. Farily comfortable office. Some departments are better than others in terms of employee motivation and morale, so look for those departments. There's also incredible job security here for at least the next few years as all the carriers race to upgrade their networks.

    Cons

    Not much chance of advancement unless you're willing to forego having a personal life and become a "Yes Man" to the managers. There is also a definite emphasis on quantity over quality here.

    Advice to ManagementAdvice

    Listen to the feedback your employees give on their exit interviews. When the company's dry cleaner notices, "Hey, that place has a lot of turnover, doesn't it?", you might have a problem.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Difficult environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at American Tower full-time for more than 3 years

    Pros

    Opportunity to dig in across a variety of a disciplines. Lots of hands on experience in accounting, finance and operations. The pace is fast, as the company builds out it's accounting and finance functions, there's plenty of opportunity to learn about the role of technology in accounting and the way that firms automate analysis as well as manage financial controls.

    Cons

    The company is going through change management as it develops it's US finance and accounting operations. This has led to some unsavory behaviors amongst management and a general perception that the ability to brownnose matters more than competence.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    If you're not in the Clique, you're out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Professional  in  Woburn, MA
    Current Employee - IT Professional in Woburn, MA

    I have been working at American Tower as a contractor

    Pros

    Company is growing, so it's an interesting time to be a part of it. There is an onsite gym and cafe. The gym is free to employees and contractors. It's an interesting business and always fun to get in insider's look at how the towers and telecomm business works.

    Cons

    IT management functions using the clique method. If you're not in the clique, you won't last here. The politics are juvenile. Contractors are treated very differently from full timers right down to the most mundane things. There is little work-life balance, particularly for contractors. No working from home for contractors. Management will tell you that the policy is no working from home, and then they will work from home the next day.

    There are a number of very good FTEs here that have left because of management's policies. Those left aren't as strong, and the contractors seem to have more experience and knowledge than the FTEs in getting the job done. But FTEs have a stronger 'voice' when it comes to decisions. Contractors are more like trained monkeys, even though they prove to be better than the FTEs.

    Projects tend to be date-based instead of quality based.

    Advice to ManagementAdvice

    Upper Management should take a closer look at how the IT area is managed. And look at why good employees are leaving, and contractors grumble about not wanting to accept extensions or conversions with the company.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Absurd

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tower Technician  in  Columbia, SC
    Current Employee - Tower Technician in Columbia, SC

    I have been working at American Tower full-time for less than a year

    Pros

    Great insurance benefits from day 1, positive expected growth rate (company is thriving), overtime is available, "flextime" time off from day 1.

    Cons

    Do not expect to "climb company ladder"; its a dead end job. Position is remotely based; you will be expected to live on the road with another man 4 days a week (24/7), Management has no clue what actually goes on in the field (not in a good way), Directives are highly ambiguous; leaves you guessing, Dual roles are required; you will need to be blue and white collar simultaneously.

    Advice to ManagementAdvice

    Spend some time in the field to broaden your understanding so that you can implement a positive, efficient, open atmosphere (Do some real life managing to create the atmosphere your company desires). Review the numbers for in-house vs. subcontracting for your entire tower maintenance program.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 5 people found this helpful  

    It is good to start your career, but growing within is almost impossible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Woburn, MA
    Current Employee - Anonymous Employee in Woburn, MA

    I have been working at American Tower

    Pros

    Stable company in bad economy. Nice vacation package, cafeteria, and gym

    Cons

    When I started I had a lot of loyalty and pride in the company, and thought that with hard work I could succeed and make it to the next level. However, only friends of managers get promoted, and hard work is not recognized.

    Advice to ManagementAdvice

    Be polite and at least say "Good Morning" or "Have a good weekend" to employees!

    Doesn't Recommend
    Approves of CEO

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