American Tower Reviews

Updated May 14, 2015
27 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
2.0
Rating Trends
Recommend to a friend
Approve of CEO
American Tower Chairman, President, and CEO Jim Taiclet Jr.
Jim Taiclet Jr.
13 Ratings

Pros
  • There can be a work-life balance, but it is paramount to establish those boundaries early on (in 7 reviews)

  • Stable company, decent benefits, laid back work environment (in 6 reviews)

Cons
  • Work / life balance is inconsistent (in 4 reviews)

  • Upper management has no respect for employees and the majority of employees think upper management is a joke (in 3 reviews)

More Pros and Cons

27 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (4)

    Project manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Woburn, MA
    Former Employee - Anonymous Employee in Woburn, MA

    I worked at American Tower

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Lots of benefits and resources with a name brand company. Reputation is good in sense of industry leader but externally has a bad reputation to work with.

    Cons

    Stiff management that uses fear to ensure everyone agrees with their plan. Management would like to think they encourage new ideas but only if they agree with managements opinions. Everyone becomes a "yes" man. Very tight company that manages with a heavy stick. It creates environment of little cross function collaboration.

    Advice to Management

    Relax and loosen up. This isn't brain surgery, it's wireless communications. People should have fun at work and encourage collaboration, not be afraid to make mistakes with new ideas.


  2. analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Tower (Less than a year)

    Pros

    good company to start up engineering job. good managers to work with. staff are supportive, good pay.

    Cons

    late hours, no job security. high expectations from contract employees. management needs to give time to new staff.

    Advice to Management

    rethink about all levels of staff. should communicate with employees before taking rough actions.


  3. Helpful (3)

    They talk a good game

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at American Tower

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Salary and bonus were good. Hours weren't too bad. Benefits were reasonable. Boston, Marlboro, and Woburn offices culturally seem like you're working for 3 different companies, however.

    Cons

    Very uneven management team, with too many promoted too early to manager and director level jobs. It really seems like the ship is in need of a few more able captains to keep the crew in order. Boston office culture in particular is very unfriendly.

    Advice to Management

    Really dig into what is going on in your offices, rather than simply patting yourselves on the back for every cell tower purchase you make. Finance group and IT in particular need significant pruning.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    Good for early to mid- career only

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Tower (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    OK if you are early in your career development and located in Cary, Atlanta, Boston or Woburn offices, good training, good benefits

    Cons

    Managers often inexperienced in leadership and promoted often due to politics vs talent. Senior Mgmt/ Executive level is perfect example of a company that grew quickly and carried some poor managers all the way to Sr VP positions. HR is a joke, a mouthpiece of corporate and two-faced with employees. No raises, overly complex yearly reviews that contribute little to actual growth...just a showpiece for HR. Bonus structure becomes tilted every year to favor corporate. Poor communications and support between major divisions of the company. Top heavy with chiefs...little room for advancement. Many leave to go work for competitors. Competition never comes to work for American Tower..hmmm...

    Advice to Management

    Senior (VP level up) have become too isolated and arrogant. Yearly "Town Halls" are a joke and just a "road show" to display how great the company is but is not followed up with tangible improvements.


  6. Site Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Site Supervisor in Irvine, CA
    Former Employee - Site Supervisor in Irvine, CA

    I worked at American Tower

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    There was a great amount of wearing "different hats". I learned quite a lot from the various professionals I dealt with daily.

    Cons

    Management treated us like dogs.

    Advice to Management

    Get over yourselves.


  7. Sr. RF DAS Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior RF DAS Engineer in Chicago, IL
    Former Employee - Senior RF DAS Engineer in Chicago, IL

    I worked at American Tower

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    A chance to work with good people and technology. Design & deployment engineers and some project managers work well as a team. Technology aspect is very good.

    Cons

    Little to no work life balance, stressful environment, and CAD team has no clue what they are doing. I was promised a long term assignment and then was laid off 8 months into my 12 month contract.

    Advice to Management

    Try to soften communicate tone as the sky cannot always be falling. Too many doomsday scenarios. Need to plan and communicate much better and treat people like people and not machines. Too much cloak and dagger atmosphere.


  8. Helpful (10)

    IT, you are the weakest link!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Woburn, MA
    Current Employee - Project Manager in Woburn, MA

    I have been working at American Tower full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I like the people. Hours are reasonable.

    Cons

    I would like my job except that horrible computer systems make it impossible to do it. I have worked for several other companies small and large and American Tower by far has the worst IT systems I have ever seen. We have dozens of different systems and almost none of them talk to each other, and you typically don't have access to all of the systems that you need. As a result, you spend a good amount of time each day emailing multiple different departments to get the information you need, and then they have to take the time of out of their workday to read information to you that's in a different system. New hires get a glazed-over look on their first day when they learn that their job will require them to learn 8 different systems, and that's not counting getting the correct access to them. Lease administration software is from the dark ages (that also includes the Excel spreadsheets that are still used). It shocks my senses to think how big we are as a real estate company and we are using software that I think I used back when I got my first Apple II computer. Have someone walk into the closest 5 office buildings from corporate headquarters and ask the property managers which lease administration software they use. I'm sure none of them use what we have. As for project management software, some departments use Footprints, which is really a "help desk" tool to help technicians diagnose problems like not having internet access. If you go to the Footprints website, it actually says this. Footprints is not meant for project management. I did a double-take when I learned about that, especially considering how many great project management tools there are out there. Using Footprints for project management is like a right-handed person cutting her lawn with dull lefty scissors. Those are just two examples of our systems. Not only are the IT tools horrible, but there is absolutely no data integrity at the company. You are told on your first day "don't trust that any information or document is correct," Huh? You don't have people to routinely audit your data to make sure it is correct? You just leave incorrect data in the system so that the next person who looks at it will be tripped up by the same mistake? The scary thing is that many long-term employees (management and otherwise) have become so used to the dysfunction that they don't even see it any more. Their typical response is "well, it used to be worse before." That's like saying, "Well, yes I drive a 1977 Ford Pinto with an exploding gas tank, but it's a heck of a lot nicer than my 1973 Ford Pinto with an exploding gas tank AND a rusty fender. At least this one doesn't have any rust." Don't bother asking to get these systems fixed. When you do push to get something fixed, the usual response is that IT is so busy that it will take years to fix, it will cost too much money, etc. You would think that we would have top-notch systems considering that our building is bursting at the seams with IT people. At this rate, I think in 2 years we will have more IT people in the building than actual tower people. It puzzles me why a real estate company employs more IT people than Microsoft, and why we don't just "simplify" everything by outsourcing tasks that we are clearly not very good at. I really could go on forever, but the short of the long is that if you are used to a well-oiled machine when it comes to IT, American Tower may not be the place for you. You will be spending a good portion of your day dealing with these problems instead of focusing on your actual job.

    Advice to Management

    Outsource your IT. Reduce the number of IT systems you use. Make sure the systems you use are the right tools for the job and can communicate with other systems.


  9. Helpful (2)

    Great place to start your career out of college, but don't plan on staying.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Deployment Manager
    Former Contractor - Deployment Manager

    I worked at American Tower as a contractor (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Tremendous amount of experienced and educated professionals. The team environment can really help you learn quickly and grow as an industry leader. This is an overly fast paced company that likes to make aggressive promises to the customer, which really challenges your knowledge and organizational skills.

    Cons

    Working over 60 hours a week with out any time off, is expected. Contract employees are discriminated against and have no HR representation. No internal training provided to contract employees, but are expected to solve difficult problems with out any support or tools to remedy the situation. ATC prefers to risk the customer service and perception by taking short cuts and not properly planning for resources available.

    Advice to Management

    Tenure with a company does not make you an effective manger. Listen to the real industry experiences that you hire and then let go when the first sign of the annual slow down in the construction season.


  10. Helpful (7)

    If You Work in Engineering, Work Somewhere Else

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Tower full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    ATC has good benefits: RSUs, ESPP, 401(k), surprisingly good insurance, and I personally was paid well enough. Additionally, if you learn how to navigate the system (at least in Engineering), keep your head down, and don't make waves, you can wile away your 8 hours a day doing next to nothing.

    Cons

    I found the culture at ATC - at least on the Engineering side where I worked - demoralizing and oppressive. Though there were some decent individuals, in general, the management was incompetent, hesitating to make simple process changes that would have made life easier for rank and file employees for no other reason than that they didn't want to stick their necks out. Their incompetence, of course, made them insecure, and their insecurity made them oppressive, so in stark contrast to their feckless dithering when it came to improving process, the one arena in which they could act decisively was when silencing criticism. And as if the intra-group oppressiveness weren't enough, there was inter-departmental antagonism and mistrust aplenty. I personally saw emails where people in the Finance department did little more than point fingers at the Operations and Development teams, and I was involved in Operations trouble-shooting sessions where the express goal of the meeting was not to find the root cause of an incident but rather to find a way to absolve Operations by pinning responsibility on the Development team. In an atmosphere like this, an employee generally has three options: 1. Stop caring, keep one's head down, and do as little as possible. 2. Work the system and become as slimy an operator as the managers. For example, get yourself peripherally but non-essentially attached to as many projects as possible, then walk nonchalantly away from those projects that are bound for failure while associating yourself more closely with those projects that seem headed for success. Never take responsibility; always take credit. 3. Leave. If you take a job in the Engineering department of ATC, you can reasonably expect most of your colleagues to fit into one of those three groups, so if you are currently entertaining an offer from ATC and you aren't a slimy political operator, then I would sincerely advise you, as someone with no stake in your decision, to reflect soberly on your options before accepting their offer.

    Advice to Management

    There's no reason to give advice to the upper management at this company. From what I could see, the rot goes high into the organization. I don't know that the rot extends to the CEO, who, though I give him a thumbs down below, always struck me as an intelligent and forthright person. However, intelligent and forthright or not, I don't think he's close enough to his organization to realize what a cesspool his Managers, Directors, and VPs were (and perhaps still are) making of his Engineering organization.


  11. Helpful (3)

    Here, do this and wait for further instruction.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Project Specialist in Woburn, MA
    Former Contractor - Project Specialist in Woburn, MA

    I worked at American Tower as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The pay is high compared to the work you perform. Room to be promoted and work your way up.

    Cons

    Health benefits are twice as high than if you apply as an individual. Contracted workers are treated like garbage compared to full-time employees. Office is very quiet and dark on the contractor side of the building. Minimal communication with management on what they expect. People are hired and fired weekly with their at-will contracts.

    Advice to Management

    Actually manage. Communicate with your team if something could be or should be done better.



Showing 27 of 141 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.