American Water

  www.amwater.com
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American Water Reviews

Updated July 27, 2014
Updated July 27, 2014
75 Reviews

2.9
75 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Water CEO Susan Story
Susan Story
6 Ratings

Review Highlights

Pros
  • They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far (in 10 reviews)

  • great benefits, good education program for employees (in 6 reviews)


Cons
  • Career advancement opportunities (in 4 reviews)

  • Often have to worry about job security and restructuring (in 3 reviews)

More Highlights

45 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Rewarding but has come at a cost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Salary and benefits are good. The vast majority of people care about the work they are doing. The newer executive members have a much better attitude towards employees and seem to want to change the negative culture. Promotions can take time but are available if you work hard and wait it out.

    Cons

    Work/life balance is abysmal. You work as hard, if not harder, than someone at a tech company without the perks. Very high stress environment due to punitive culture. This exists even though there are very few established processes and little training available to prevent issues.

    Advice to ManagementAdvice

    Rather than compare to similar industries, look at the successful Fortune 500 companies for guidance.

    Neutral Outlook
    Approves of CEO
  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager of Loss Control  in  Champaign, IL
    Current Employee - Manager of Loss Control in Champaign, IL

    Pros

    Great Benefits, Co-Workers, Management, Pay, and more.

    Cons

    Often have to worry about job security and restructuring.

    Advice to ManagementAdvice

    Increase focus on the employee.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good firm if you are in it for the long haul.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Systems Administrator
    Current Employee - Senior Systems Administrator

    Pros

    Working for a regulated monopoly, the company is pretty stable. There's usually a lot of capital to invest in the infrastructure.

    Cons

    While stable, there are time when there is a lot of bloat. At times, that capital investment leads to trying to do too much too fast.

    Advice to ManagementAdvice

    Preach a consistent message

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Don't Bother

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Benefits are ok, that is truly it. Nothing else to talk about.

    Cons

    Company is not on same page. Poor communication. Poor management. Human Resources is horrific. Polices made, never followed. New leaders are needed, this organization is on the down side. I really wish I could say something positive, but there is nothing. Upper managment coming in just to fill their pockets, corporate greed has taken over. So sad for a company at one time was superb. They are trying to make a small company a big company where only management reaps rewards. Worker bees get screwed due to the greed. Managment cliques are just awful, and blackball employees and are only committed to other managment so they support anything they say. I would be very leary working in this environment. It is stressful and there is no empathy with what people are going through. We are now in a reorganization going on, and it is by far the worst corporate reorg people have ever seen or experienced. Those affected are being treated like trash by management. It is a true disgrace.

    Advice to ManagementAdvice

    You have ruined this company to the enth degree. I really don't think it will ever bounce back. You are not true to your employees or your company. The truth is always covered up and hidden. Employees no longer trust. So many people looking to leave, myself, as well. We are so disappointed. Find some TRUE leaders and not a clique of managers and directors who is ruinning the company into the ground.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Downward spiral and unhappy employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    Pros

    - remote work possible
    - competitive entry level salary
    - new technology

    Cons

    - Work life balance out of sync, vacation time ridiculous, unless you spent 20 years with the company
    - cost cuttings everywhere to balance out higher than estimated costs for new system implementation
    - previous training opportunities were great, however now due to costs, cuts everywhere
    - constant changes within the organization, people are exhausted and just not happy anymore
    - upper management says "open door policy" but they don't act upon it, not listening to employees

    Advice to ManagementAdvice

    - listen to employees
    - slow down with changes, organization is change saturated
    - find better ways to keep high performing employees
    - change vacation polices, make it competitive

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Nothing there to make you want to join them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Easy commute in southern New Jersey
    Top corporate management seems to be trying to move the company in the right direction

    Cons

    Career advancement opportunities
    Unreasonable expectations from a truly workaholic boss, especially considering the compensation (I'm planning to leave.)

    Advice to ManagementAdvice

    Pay more attention to the employees.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    Work at American Water in a temporary position.

    • Career Opportunities
    Current Employee - AP Specialist  in  Cherry Hill, NJ
    Current Employee - AP Specialist in Cherry Hill, NJ

    Pros

    SAP transition is on going.

    Cons

    This was a temporary position and there was never a chance to be hired.

  9.  

    Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good employees most truly care despite adverse relationship most employees will welcome you and help you when possible but time is of the essence

    Cons

    Horrible treatment of employees .Illegally stole employee health care and that is just one of the many soulless moves that make it hard .

    Advice to ManagementAdvice

    Respect employees point of view

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Brown nose are us

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far.

    Cons

    Too many political games. They hire their unqualified friends who know very little and others with talent get laid off. They hire too many temporary contract people for call center who don't get enough time to really learn their systems so that they can adequately care for customers on the national platform. By the time they begin to learn it, those people cycle out and a new group comes

    Advice to ManagementAdvice

    Stop hiring friends and be more transparent

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great company with a great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    -Diverse and well-qualified staff
    -Upper level management is accessible and friendly to all employees
    -Employee compensation and benefits are fair considering the work/life balance afforded
    -Rewarding corporate culture, gives back to communities served.

    Cons

    I have nothing negative to say. Every company has a few bad apples, but American Water does a fine job weeding them out.

    Advice to ManagementAdvice

    It's a pleasure to work with you.

    Recommends
    Positive Outlook
    Approves of CEO

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