American Water Reviews

Updated March 15, 2015
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4.0
31 Reviews
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American Water CEO Susan Story
Susan Story
12 Ratings

31 Employee Reviews

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  1. Good company, Contractor friendly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Training Development Contractor in Voorhees, NJ
    Former Contractor - Training Development Contractor in Voorhees, NJ

    I worked at American Water as a contractor (less than a year)

    Pros

    Good pay as contractor.
    Offered me full-time but did not accept fir that particular role.

    Cons

    Manager oversight..I didn't accept full-time due to manager- they are no longer there.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Solid company with competitive pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Voorhees, NJ
    Current Employee - Anonymous Employee in Voorhees, NJ

    I have been working at American Water full-time (more than 5 years)

    Pros

    - Good work/life balance
    - Employee stock purchase plan is a good investment
    - Competitive Pay

    Cons

    - Difficult to transfer to new areas of the company
    - No management development program

    Recommends
    Approves of CEO
  3. You would be privileged to work for this company. It shines above other water utilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations
    Current Employee - Operations

    I have been working at American Water full-time (more than 10 years)

    Pros

    Hard work and accomplishments are rewarded.

    Cons

    There is a lot of transition and transformation occurring. You must stay on top of it.

    Advice to ManagementAdvice

    More management needs to get out and listen to employees and factor input into decision making.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Very interesting line of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Gary, IN
    Current Employee - Anonymous Employee in Gary, IN

    I have been working at American Water full-time

    Pros

    My manager is great. He puts up with a lot of junk from lower level employees and still has their best interest at heart. The salary is pretty good, the benefits are excellent and so is the PTO.

    Cons

    The employees are ungrateful for what they are given. If they would go and work at a less stable company, with less pay and sub par benefits, maybe they would appreciate their jobs instead of complaining all the time.

    Advice to ManagementAdvice

    Hold employees accountable.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. good learning process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Tehnician in East Palo Alto, CA
    Former Employee - Systems Tehnician in East Palo Alto, CA

    I worked at American Water full-time (more than a year)

    Pros

    great benefits, good education program for employees

    Cons

    not much room for advancement

    Advice to ManagementAdvice

    I rather not say

    Recommends
    Positive Outlook
    Approves of CEO
  7. Good firm if you are in it for the long haul.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Systems Administrator
    Current Employee - Senior Systems Administrator

    I have been working at American Water full-time (more than 5 years)

    Pros

    Working for a regulated monopoly, the company is pretty stable. There's usually a lot of capital to invest in the infrastructure.

    Cons

    While stable, there are time when there is a lot of bloat. At times, that capital investment leads to trying to do too much too fast.

    Advice to ManagementAdvice

    Preach a consistent message

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful

    Work at American Water in a temporary position.

    • Career Opportunities
    Current Contractor - AP Specialist in Cherry Hill, NJ
    Current Contractor - AP Specialist in Cherry Hill, NJ

    I have been working at American Water as a contractor (more than a year)

    Pros

    SAP transition is on going.

    Cons

    This was a temporary position and there was never a chance to be hired.

  9. Good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Hershey, PA
    Former Employee - Administrative Assistant in Hershey, PA

    I worked at American Water full-time (more than 5 years)

    Pros

    Very focused on their employees.

    Cons

    HR isn't always focused on the employee but on their own benefit (HR's benefit).

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful

    Great Company, Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Supply Chain Analyst in Cherry Hill, NJ
    Former Contractor - Supply Chain Analyst in Cherry Hill, NJ

    I worked at American Water as a contractor (more than a year)

    Pros

    Good Company Culture
    Good Pay and Benefits
    Great Room for development and growth

    Cons

    constant restructuring
    HR team wasn't the most consistent

    Recommends
    Approves of CEO
  11. 1 person found this helpful

    Some Good Leaders Some Poor Leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in O'Fallon, MO
    Former Employee - Director in O'Fallon, MO

    I worked at American Water full-time (more than 5 years)

    Pros

    Usually most of the peers are nice and friendly and base compensation is fair. Not much advancement opportunities, flat organization.

    Cons

    Bonuses and politics suck, like most places. Feels like High School in that some people are snakes and try and get ahead, it works for some. Direction is not clear and consistent to the day-to-day managers

    Advice to ManagementAdvice

    Clean house! Get some turnover and bring in fresh blood each year (external hires). The world is advancing much faster than AW and you need to branch out beyond public utilities.

    Recommends
    Neutral Outlook
    Disapproves of CEO

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