American Water Reviews

Updated August 24, 2014
Updated August 24, 2014
80 Reviews
2.9
80 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Water CEO Susan Story
Susan Story
7 Ratings

Review Highlights

Pros
  • They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far (in 10 reviews)

  • great benefits, good education program for employees (in 6 reviews)


Cons
  • Career advancement opportunities (in 4 reviews)

  • Often have to worry about job security and restructuring (in 3 reviews)

More Highlights

28 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Very interesting line of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Gary, IN
    Current Employee - Anonymous Employee in Gary, IN

    I have been working at American Water full-time

    Pros

    My manager is great. He puts up with a lot of junk from lower level employees and still has their best interest at heart. The salary is pretty good, the benefits are excellent and so is the PTO.

    Cons

    The employees are ungrateful for what they are given. If they would go and work at a less stable company, with less pay and sub par benefits, maybe they would appreciate their jobs instead of complaining all the time.

    Advice to ManagementAdvice

    Hold employees accountable.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    good learning process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Tehnician  in  East Palo Alto, CA
    Former Employee - Systems Tehnician in East Palo Alto, CA

    I worked at American Water full-time for more than a year

    Pros

    great benefits, good education program for employees

    Cons

    not much room for advancement

    Advice to ManagementAdvice

    I rather not say

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good firm if you are in it for the long haul.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Systems Administrator
    Current Employee - Senior Systems Administrator

    I have been working at American Water full-time for more than 5 years

    Pros

    Working for a regulated monopoly, the company is pretty stable. There's usually a lot of capital to invest in the infrastructure.

    Cons

    While stable, there are time when there is a lot of bloat. At times, that capital investment leads to trying to do too much too fast.

    Advice to ManagementAdvice

    Preach a consistent message

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Work at American Water in a temporary position.

    • Career Opportunities
    Current Employee - AP Specialist  in  Cherry Hill, NJ
    Current Employee - AP Specialist in Cherry Hill, NJ

    I have been working at American Water as a contractor for more than a year

    Pros

    SAP transition is on going.

    Cons

    This was a temporary position and there was never a chance to be hired.

  6.  

    Good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant  in  Hershey, PA
    Former Employee - Administrative Assistant in Hershey, PA

    I worked at American Water full-time for more than 5 years

    Pros

    Very focused on their employees.

    Cons

    HR isn't always focused on the employee but on their own benefit (HR's benefit).

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great Company, Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supply Chain Analyst  in  Cherry Hill, NJ
    Former Employee - Supply Chain Analyst in Cherry Hill, NJ

    I worked at American Water as a contractor for more than a year

    Pros

    Good Company Culture
    Good Pay and Benefits
    Great Room for development and growth

    Cons

    constant restructuring
    HR team wasn't the most consistent

    Recommends
    Approves of CEO
  8. 1 person found this helpful  

    Some Good Leaders Some Poor Leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  O'Fallon, MO
    Former Employee - Director in O'Fallon, MO

    I worked at American Water full-time for more than 5 years

    Pros

    Usually most of the peers are nice and friendly and base compensation is fair. Not much advancement opportunities, flat organization.

    Cons

    Bonuses and politics suck, like most places. Feels like High School in that some people are snakes and try and get ahead, it works for some. Direction is not clear and consistent to the day-to-day managers

    Advice to ManagementAdvice

    Clean house! Get some turnover and bring in fresh blood each year (external hires). The world is advancing much faster than AW and you need to branch out beyond public utilities.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Inspector

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inspector  in  Lynbrook, NY
    Former Employee - Inspector in Lynbrook, NY

    I worked at American Water full-time for less than a year

    Pros

    You go outdoors and check homes who have sprinkling systems.

    Cons

    There is nothing negative about the company.

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
  10.  

    A rollercoaster ride, uphill climbs but downhill going on now......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Middletown, NJ
    Former Employee - Anonymous Employee in Middletown, NJ

    I worked at American Water full-time for more than 10 years

    Pros

    good benefits so far, able to participate in AWK stock. I was able to form my own network of colleagues to rely on for assistance in other areas of the Company...all nice people,

    Cons

    Management says they are open to employee input & concern but they are not... that includes middle management & up. They don't care attitude comes across in their speech, their emails and memos, their body language. Its all about the buck, how much can be saved for their pockets. Problems are shoved under the carpet, there is no HR Dept, just a Service Center. Employees are leaving the company or retiring because too many changes. Dont work here if you want a life!

    Advice to ManagementAdvice

    There are career opportunities,like those with business transformation, that are never offered to the general employee population .... who are the end users. The same people over and over on these programs. All the money spent on these trainings and conferences could be better spent on inventives for employees deserving an incentive award, not just the usual increase that is suppose to be individual but isntl that goes around in their department. Upper management really needs to get out with the people again and hear (see) what goes among the ranks every day. Morale is not good, and has not been good for awhile in New Jersey North.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Very Nice Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Voorhees, NJ
    Former Employee - Anonymous Employee in Voorhees, NJ

    I worked at American Water as a contractor for more than a year

    Pros

    I worked as a consultant for over a year in ITS.Work schedule was pretty flexible. work from home. Cool co-workers.Non-political.Good pay.

    Cons

    Insufficient growth opportunities, Slow paced environment,Not enough room for applying improved technology or learning new technology

    Advice to ManagementAdvice

    Be transparent.

    Recommends
    Positive Outlook
    Approves of CEO

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