American Water Reviews

Updated March 5, 2015
55 reviews filtered by
  • Any Location
  • Any Job Title
  • Current Employees

55 Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful

    Don't Plan on Having a Life if you want to work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at American Water full-time (less than a year)

    Pros

    Pay is allright, customers aren't too exhausting. Excellent break area with all the amenities. Decent stepping stone. You can also bring a book and just be yourself between calls.

    Cons

    Training is so boring you find yourself counting the hours, supervisors love to micromanage and nitpick over how many times you run to the bathroom or your choice of words on a call. Supervisors are also unsupportive, customers who ask for them have to be told they will be called back later, but you can't say it that way. Also no visible advanceable future there unless you've always dreamed of being a call center supervisor.

    Also, if you're new, no matter what you have going on in your life, be it a wedding you're in, or a death in the family, they make you cancel it lest they just fire you and dust off their hands. They will monopolize your life with mandatory overtime.

    Advice to ManagementAdvice

    Open up more opportunities in the Pensacola branch and make supervisors have to back up call handlers on demand. Also, don't monopolize people's lives!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful

    Ever Changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time

    Pros

    Great 401K and pretty good benefits

    Cons

    Sometimes unproffesional and unfair practices

    Advice to ManagementAdvice

    Treat your employees with more respect

    Recommends
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful

    Chaotic collection of operations. Undergoing organizational change unleashing wave after wave of disruption.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water

    Pros

    Big company recognized as a leader in the utility vertical. National presence with operations in different states. Leadership seeking to drive on efficiencies

    Cons

    Highly dysfunctional organization with a toxic culture. Currently focusing on implementing a business transformation program without truly understanding the nature of their current operations. Clear disconnect between executive management, middle management, and employees.

    Advice to ManagementAdvice

    Take a step back and seriously review the current course of the business transformation program and how to achieve the vision. Assess the situation honestly.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful

    Great Company for the Bluegrass

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time

    Pros

    Cares deeply about its customers and employees.

    Cons

    Corporate structure does not always fit.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful

    Change in leadership in IT dragging people down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Voorhees, NJ
    Current Employee - Manager in Voorhees, NJ

    I have been working at American Water full-time (more than 5 years)

    Pros

    Benefits are awesome - health care costs reasonable w/good coverage, great 401K match and no vesting period, stock purchase plan, sick leave, and other nice benefits.

    Cons

    The IT department had really turned around until the recent leadership change. Now it's not a fun place to work and there is no access to the CIO. We used to be listened to and now we're not. All the good talent is looking for options outside AW.

    Advice to ManagementAdvice

    There were reasons we became on of the best places to work. Perhaps the organization should reflect on those things and work to go back to that culture and value and respect for people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. ITS Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ITS Employee in Voorhees, NJ
    Current Employee - ITS Employee in Voorhees, NJ

    I have been working at American Water full-time (more than a year)

    Pros

    Good Benefits, pay, nice work from home days

    Cons

    Lack of communication, people are promoted to management or leadership position who have NO people skills. No clear direction on projects or requests.

    Advice to ManagementAdvice

    Communicate better. Make sure managers are qualified to "manage" or "lead" others.

    Neutral Outlook
    Approves of CEO
  8. Pipeline contracts, Inventory, Backflow Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Bid Coordinator in Wilkes-Barre, PA
    Current Employee - Administrative Bid Coordinator in Wilkes-Barre, PA

    I have been working at American Water full-time (more than 5 years)

    Pros

    Great pay, mostly good people

    Cons

    Rather not say, depends on your position

    Advice to ManagementAdvice

    Must have knowledge in water and waste water and regulatory compliancy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. field resources coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Resources Coordinator in Lexington-Fayette, KY
    Current Employee - Field Resources Coordinator in Lexington-Fayette, KY

    I have been working at American Water full-time

    Pros

    Work life balance, hours, benefits and work
    environment.

    Cons

    job security, company president, corporate financial decisions.

    Advice to ManagementAdvice

    Do a better job considering the costs to the company and the effects on employees when making major changes. i.e opening,. closing and moving offices.

    Recommends
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful

    Soulless robots

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in McMurray, PA
    Current Employee - Anonymous Employee in McMurray, PA

    I have been working at American Water

    Pros

    You'll get to be dragged through the hiring process and dumped

    Cons

    If you've raised 6 kids pretty much on your own so you have gaps in your employment, were left penniless by not one but two husbands so you have bad credit, have not had health insurance so couldn't treat your chronic illness and pass the physical and despite not having gone to college, spent 5 years doing college level work successfully at a major corporation do not apply here because you're still not good enough to work for this company.

    Advice to ManagementAdvice

    Get a new HR Rep and a soul.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. I enjoyed the people that I worked with and enjoyed the self-directed atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Resources Coordinator in Lexington-Fayette, KY
    Current Employee - Field Resources Coordinator in Lexington-Fayette, KY

    I have been working at American Water full-time (more than a year)

    Pros

    Benefits are amazing and above many other organizations

    Cons

    Untimely reorganization was detrimental to departments and selection processes for remaining centers was not thought through completely.

    Advice to ManagementAdvice

    Handle out placement process with more sensitivity

    Recommends
    Positive Outlook
    Disapproves of CEO

American Water Photos

West Virginia American Water and U.S. Army Corps of Engineers
american water
At American Water, we hold ourselves to the highest standards in delivering clean, high-quality drinking water

+ Add Photo

Work at American Water? Share Your Experiences

American Water

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.