American Water

  www.amwater.com
  www.amwater.com

American Water Reviews

Updated November 6, 2014
Updated November 6, 2014
95 Reviews
2.9
95 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Water CEO Susan Story
Susan Story
12 Ratings

Review Highlights

Pros
  • They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far (in 12 reviews)

  • great benefits, good education program for employees (in 7 reviews)


Cons
  • Work life balance out of sync, vacation time ridiculous, unless you spent 20 years with the company (in 6 reviews)

  • Career advancement opportunities (in 4 reviews)

More Highlights

54 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Ever Changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time

    Pros

    Great 401K and pretty good benefits

    Cons

    Sometimes unproffesional and unfair practices

    Advice to ManagementAdvice

    Treat your employees with more respect

    Recommends
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Chaotic collection of operations. Undergoing organizational change unleashing wave after wave of disruption.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water

    Pros

    Big company recognized as a leader in the utility vertical. National presence with operations in different states. Leadership seeking to drive on efficiencies

    Cons

    Highly dysfunctional organization with a toxic culture. Currently focusing on implementing a business transformation program without truly understanding the nature of their current operations. Clear disconnect between executive management, middle management, and employees.

    Advice to ManagementAdvice

    Take a step back and seriously review the current course of the business transformation program and how to achieve the vision. Assess the situation honestly.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Great Company for the Bluegrass

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time

    Pros

    Cares deeply about its customers and employees.

    Cons

    Corporate structure does not always fit.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Change in leadership in IT dragging people down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Voorhees, NJ
    Current Employee - Manager in Voorhees, NJ

    I have been working at American Water full-time (more than 5 years)

    Pros

    Benefits are awesome - health care costs reasonable w/good coverage, great 401K match and no vesting period, stock purchase plan, sick leave, and other nice benefits.

    Cons

    The IT department had really turned around until the recent leadership change. Now it's not a fun place to work and there is no access to the CIO. We used to be listened to and now we're not. All the good talent is looking for options outside AW.

    Advice to ManagementAdvice

    There were reasons we became on of the best places to work. Perhaps the organization should reflect on those things and work to go back to that culture and value and respect for people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    ITS Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ITS Employee in Voorhees, NJ
    Current Employee - ITS Employee in Voorhees, NJ

    I have been working at American Water full-time (more than an year)

    Pros

    Good Benefits, pay, nice work from home days

    Cons

    Lack of communication, people are promoted to management or leadership position who have NO people skills. No clear direction on projects or requests.

    Advice to ManagementAdvice

    Communicate better. Make sure managers are qualified to "manage" or "lead" others.

    Neutral Outlook
    Approves of CEO
  7.  

    Pipeline contracts, Inventory, Backflow Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Bid Coordinator in Wilkes-Barre, PA
    Current Employee - Administrative Bid Coordinator in Wilkes-Barre, PA

    I have been working at American Water full-time (more than 5 years)

    Pros

    Great pay, mostly good people

    Cons

    Rather not say, depends on your position

    Advice to ManagementAdvice

    Must have knowledge in water and waste water and regulatory compliancy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    field resources coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Resources Coordinator in Lexington-Fayette, KY
    Current Employee - Field Resources Coordinator in Lexington-Fayette, KY

    I have been working at American Water full-time

    Pros

    Work life balance, hours, benefits and work
    environment.

    Cons

    job security, company president, corporate financial decisions.

    Advice to ManagementAdvice

    Do a better job considering the costs to the company and the effects on employees when making major changes. i.e opening,. closing and moving offices.

    Recommends
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Soulless robots

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in McMurray, PA
    Current Employee - Anonymous Employee in McMurray, PA

    I have been working at American Water

    Pros

    You'll get to be dragged through the hiring process and dumped

    Cons

    If you've raised 6 kids pretty much on your own so you have gaps in your employment, were left penniless by not one but two husbands so you have bad credit, have not had health insurance so couldn't treat your chronic illness and pass the physical and despite not having gone to college, spent 5 years doing college level work successfully at a major corporation do not apply here because you're still not good enough to work for this company.

    Advice to ManagementAdvice

    Get a new HR Rep and a soul.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    I enjoyed the people that I worked with and enjoyed the self-directed atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Resources Coordinator in Lexington-Fayette, KY
    Current Employee - Field Resources Coordinator in Lexington-Fayette, KY

    I have been working at American Water full-time (more than an year)

    Pros

    Benefits are amazing and above many other organizations

    Cons

    Untimely reorganization was detrimental to departments and selection processes for remaining centers was not thought through completely.

    Advice to ManagementAdvice

    Handle out placement process with more sensitivity

    Recommends
    Positive Outlook
    Disapproves of CEO
  11.  

    Good place to start your career but dont stay too long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    I have been working at American Water

    Pros

    Good salary and benefit options.

    Cons

    Limited advancement opportunities and no investment in modern technology.

    No opinion of CEO

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