American Water Reviews

Updated July 27, 2015
66 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  • Current Employees
Employment Status

Reset

66 Employee Reviews

Sort: Popular Rating Date
  1. Very interesting line of work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gary, IN
    Current Employee - Anonymous Employee in Gary, IN

    I have been working at American Water full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    My manager is great. He puts up with a lot of junk from lower level employees and still has their best interest at heart. The salary is pretty good, the benefits are excellent and so is the PTO.

    Cons

    The employees are ungrateful for what they are given. If they would go and work at a less stable company, with less pay and sub par benefits, maybe they would appreciate their jobs instead of complaining all the time.

    Advice to Management

    Hold employees accountable.


  2. Helpful (3)

    Nobody here knows what they're doing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance
    Current Employee - Finance

    I have been working at American Water full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Competitive salaries, most employees are sincere (excluding management).

    Cons

    Where to start.. Abysmal training for new employees. Not a good place to start a career unless you want to be in the utility business until death. Work is done extremely inefficiently with suggestions thrown under the rug. Unrealistic work expectations. Was working all hours of the day and night and had impossible tasks with impossible deadlines. Management always shifting. In the brief time that i have worked at American Water I have had 4 different managers. None of the managers know how to manage employees, nor do they have the necessary knowledge to run the business. Many people are leaving as renewed promises to invigorate employees are failing. No motivation to work hard.

    Advice to Management

    American water is in big trouble considering the fact that most people are nearing retiring age and they cannot retain young talent. Change the work environment, take employee suggestions to heart, invest in vigorous training for new employees. Anyone with real promise is going to recognize this is a sinking ship and will be running.


  3. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager of Loss Control in Champaign, IL
    Current Employee - Manager of Loss Control in Champaign, IL

    I have been working at American Water full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Benefits, Co-Workers, Management, Pay, and more.

    Cons

    Often have to worry about job security and restructuring.

    Advice to Management

    Increase focus on the employee.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Rewarding but has come at a cost

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time (More than 5 years)

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO

    Pros

    Salary and benefits are good. The vast majority of people care about the work they are doing. The newer executive members have a much better attitude towards employees and seem to want to change the negative culture. Promotions can take time but are available if you work hard and wait it out.

    Cons

    Work/life balance is abysmal. You work as hard, if not harder, than someone at a tech company without the perks. Very high stress environment due to punitive culture. This exists even though there are very few established processes and little training available to prevent issues.

    Advice to Management

    Rather than compare to similar industries, look at the successful Fortune 500 companies for guidance.


  6. Good firm if you are in it for the long haul.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Administrator
    Current Employee - Senior Systems Administrator

    I have been working at American Water full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Working for a regulated monopoly, the company is pretty stable. There's usually a lot of capital to invest in the infrastructure.

    Cons

    While stable, there are time when there is a lot of bloat. At times, that capital investment leads to trying to do too much too fast.

    Advice to Management

    Preach a consistent message


  7. Helpful (3)

    Downward spiral and unhappy employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at American Water full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    - remote work possible - competitive entry level salary - new technology

    Cons

    - Work life balance out of sync, vacation time ridiculous, unless you spent 20 years with the company - cost cuttings everywhere to balance out higher than estimated costs for new system implementation - previous training opportunities were great, however now due to costs, cuts everywhere - constant changes within the organization, people are exhausted and just not happy anymore - upper management says "open door policy" but they don't act upon it, not listening to employees

    Advice to Management

    - listen to employees - slow down with changes, organization is change saturated - find better ways to keep high performing employees - change vacation polices, make it competitive


  8. Helpful (1)

    Work at American Water in a temporary position.

    • Career Opportunities
    Current Contractor - AP Specialist in Cherry Hill, NJ
    Current Contractor - AP Specialist in Cherry Hill, NJ

    I have been working at American Water as a contractor (More than a year)

    Pros

    SAP transition is on going.

    Cons

    This was a temporary position and there was never a chance to be hired.


  9. Helpful (3)

    Nothing there to make you want to join them

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Easy commute in southern New Jersey Top corporate management seems to be trying to move the company in the right direction

    Cons

    Career advancement opportunities Unreasonable expectations from a truly workaholic boss, especially considering the compensation (I'm planning to leave.)

    Advice to Management

    Pay more attention to the employees.


  10. Helpful (1)

    Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good employees most truly care despite adverse relationship most employees will welcome you and help you when possible but time is of the essence

    Cons

    Horrible treatment of employees .Illegally stole employee health care and that is just one of the many soulless moves that make it hard .

    Advice to Management

    Respect employees point of view


  11. Helpful (4)

    Brown nose are us

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far.

    Cons

    Too many political games. They hire their unqualified friends who know very little and others with talent get laid off. They hire too many temporary contract people for call center who don't get enough time to really learn their systems so that they can adequately care for customers on the national platform. By the time they begin to learn it, those people cycle out and a new group comes

    Advice to Management

    Stop hiring friends and be more transparent



Showing 66 of 126 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.