Amerigroup

  www.amerigroupcorp.com
  www.amerigroupcorp.com
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Amerigroup Reviews

Updated September 10, 2014
Updated September 10, 2014
117 Reviews
2.7
117 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amerigroup CEO Jim Carlson
Jim Carlson
63 Ratings

Review Highlights

Pros
  • Good organization to work for in terms of being creative and work/life balance (in 9 reviews)

  • Opportunity to work from home ONLY if you are not an "office-based" worker (in 6 reviews)


Cons
  • Absolutely no work/life balance here (in 8 reviews)

  • Very top heavy management, lot of red tape and bureaucracy to implementing change; no work life balance (in 4 reviews)

More Highlights

19 Employee Reviews Back to all reviews

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  1.  

    Horrible

    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Amerigroup

    Pros

    No weekends. Cafe on site

    Cons

    the hours suck..pay is lousy

    Advice to ManagementAdvice

    Spend a day in your employees role and maybe you can make better decisions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    HORRID PLACE TO WORK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rather Not Say  in  Overland Park, KS
    Current Employee - Rather Not Say in Overland Park, KS

    I have been working at Amerigroup full-time

    Pros

    Opportunity to work from home ONLY if you are not an "office-based" worker.
    Some of the associates are hardworking and truly dedicated to serving the Medicaid population.
    Office space is nice (however, cubicles assigned to the "minions" aren't big enough).
    For those who are "office-based," very up-to-date with technology & very nice computer monitors.
    Lots of opportunity for "on-line" learning to learn/improve skills.

    Cons

    President is a micro-managing control-freak with trust issues who has ZERO communication skills. Her style of management is that of intimidation and fear. She does not trust anyone but a very few who are at her beck and call and don't have the balls to speak up or go against her opinion (which is not always right contrary to what she believes). She tries hard to mask what she truly is, but does a very poor job.

    Almost every department at this office is under a "Corrective Action Plan" which aims to correct issues. While AGP (Amerigroup) has been in the KS market for almost two years, they still have not managed to define processes or adhere to the processes that are in place. It is true that they rely on an offsite "team" in Virginia Beach, VA who's resources are stretched thin and who don't fully understand the KS market, yet they continue to try to introduce more and more programs to appease the State.

    The dog and pony show that is put on when the State visits the office for audits or readiness reviews is beyond ridiculous.

    There is a high turnover rate at this office - people are quitting (or being terminated) left and right.
    Kansas is an "at will" State, so AGP can and will fire you FOR NO REASON and still be justified.

    Raise. What raise? This company lost big money during their first year of operation so don't look forward to a decent raise, no matter how well a performer you are.

    AGP values their employees so much, they have a committee that puts on events to raise money so employees can have fun activities. For the Holiday Celebration 2013, lunch was catered by Cinzetti's, but they sill asked employees to bring a dish. SO TACKY.

    Lastly, they talk the talk, but do not walk the walk when it comes to their core values.

    Advice to ManagementAdvice

    For the most part, the leadership team is weak - only because the President does not allow healthy dialogue and exchange of ideas at leadership meetings. Mrs. President, stop yelling at your team and speaking to them in a condescending manner.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Things were good before WellPoint

    • Comp & Benefits
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amerigroup

    Pros

    Great place to get valuable work experience in Medicaid. Given a lot of responsibility and get to work on lots of different things. The people are great (non-management level).

    Cons

    A lot of nepotism going on. Have noticed a big change in culture since merger. Overworked and underpaid.

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  5. 3 people found this helpful  

    Be very cautious before taking a job at Amerigroup, KS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS

    I worked at Amerigroup full-time for less than a year

    Pros

    Salaries are excellent, co-workers and peers are exceptionally well-educated with outstanding experience. Corporate support good for assistance with system problems and questions pertaining to individual position responsibilities.

    Cons

    Hostile work environment, particularly by executive management. Unreasonable expectations dictated by leadership with little or no actual experience in what will actually obtain results. Zero sensitivity towards any Amerigroup associate other than a very few favored individuals.

    Advice to ManagementAdvice

    Clean house of upper management at the KS location. Improve on-the-job training for new associates. Improve "delivery" of communications with subordinates, i.e. stop yelling!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Bullying and Harassment in Nashville...Avoid if you value your sanity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - LTSS  in  Nashville, TN
    Current Employee - LTSS in Nashville, TN

    I have been working at Amerigroup full-time for more than a year

    Pros

    telecommuting
    diverse work place
    community involvement
    have not encountered any other pro's for this company

    Cons

    managers allowed to bully and harass subordinates, with full knowledge by HR and upper management.
    Benefits being stripped away due to merger
    Poor work/life balance
    blatant favoritism
    company values such as respect, compassion, integrity not upheld
    poor systems integration-difficult navigation through multiple sites in order to perform job duties
    high employee turnover
    lack of meaningful initial training, leaving employees set up for failure
    company does not pay for internet access that is required to perform job from home
    extreme micro management
    poor communication from manager/inconsistent or incorrect answers to questions

    Advice to ManagementAdvice

    open your eyes, listen to employees concerns, ensure non threatening work environment
    live the core values instead of just naming them
    give support to employees under you instead of constant berating, or threats
    integrate the multiple systems and processes so it is less difficult to navigate and perform the job
    take a different approach to training newly hired employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    The Devil Wore Prada and I worked for her

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amerigroup full-time for more than 3 years

    Pros

    Great benefits, salary
    Great team mates with can-do attitude.
    Good commute.

    Cons

    Not enough work from home opportunities
    No work/life balance
    My last manager was not supportive and did not trust her employees - she micromanaged me out the door.
    I had three managers in less than two years.
    I was not in the clique and therefore was never promoted or groomed for promotion.
    Rumors were the norm and people's careers were derailed as a result.
    I witnessed leadership yell at associates in public forums--very unprofessional.

    Advice to ManagementAdvice

    If leadership does not listen to the line level associates, line level associates will leave or be forced to leave. I wish you luck finding consultants with healthcare experience. As more unhappy associates leave Amerigroup, your ability to hire experienced healthcare professionals may suffer. No one wants to work such long hours and not be appreciated for their personal sacrifices. There may be more people than me waiting and watching the WellPoint acquisition play out before dipping our toes back in those waters.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 3 people found this helpful  

    The Devil Wears Prada

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amerigroup full-time

    Pros

    Short drive to work was nice.

    Cons

    Too many to mention but I will name a few.

    My manager had no idea how to do my job. I was also told not to ask anyone for help when she couldn't answer my questions.

    This is a professional environment with exempt employees. However, employees are treated like first graders and are instructed to not have personal conversations. That is virtually impossible when you sit across from someone in a cubicle.

    Any employee can spend 2-4 hours per day on phone meetings but will not be issued a headset or be allowed to use the speakerphone. That is physically painful.

    Ergonomics is non-existent, and this is a healthcare company!

    When an offer is made, you are told you will spend the first week training. That is not true.

    They have some nice online courses you can take, but they must be taken on your own time after work. No laptop is provided, so if you want to learn you have to try to figure out how to work late in an unsafe area alone.

    The job description does not match the job you are asked to do.

    Managers yell loudly at employees when things don't go their way. Nobody is perfect. And by the way, if managers would read their email they might find out things they wouldn't have to yell about.

    Email is a good way to communicate and follow up on meetings. It is also a good backup (CYA) for due dates, duties, etc. My manager said not to send her emails like that.

    There was no backup for this position, so while it's ice to have 4 weeks vacation in a year it's impossible to get those days off.

    This job was a set up for failure from the beginning. How do these people sleep at night?

    Advice to ManagementAdvice

    Management needs to spend time with employees and learn how to do what they do. Listen to your employees when they have questions, suggestions, or ask for hardware, software, etc. that will increase productivity.

    It's not necessary to micromanage someone with a master's degree and more experience than you have, especially when you have no clue how to do your employee's job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Ever Been Bullied? If you work for the GA Health Plan there is no way out!!!....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Atlanta, GA
    Current Employee - Manager in Atlanta, GA

    I have been working at Amerigroup full-time for more than a year

    Pros

    A desk behind the glass door if you're willing to participate in bullying and micromanaging the staff.
    Occasional working from home as a manager.
    A chance to get some relief from the hostile work environment by participating in community outreach events in which the plan members are greatly appreciative.
    Extra bonus $$$ if you're in the "clique"

    Cons

    Work at home employees and first line managers you are being watched closely by big brother/big sister. Their paying your cellphone bill for a reason.
    Senior leadership has historically prevented employees from transferring to other departments in addition to outside organizations. It's called blacklisting.
    Do not take any extended time off, even if you're pregnant

    Advice to ManagementAdvice

    Stop spending time and resources on stalking employees. Instead help them to become more effective by providing the necessary resources so that they contribute to the success of the organization.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Avoid Nashville At All Costs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at Amerigroup full-time for more than 3 years

    Pros

    Mission to help Medicaid patients; dedicated, committed hard working co-workers

    Cons

    Unbelievably bad upper leadership - Provider Relations, Operations, Quality, COO . I'm amazed that the TN health plan manages to make a profit. The provider community detests this company, the customer service is horrible, there is no accountability and staff are looking for jobs to get out of this hostile work environment created by several overpaid, usually absent vice presidents. It isn't how much you know, how hard you work; it is how good you are at playing the game and tattling. Worst company I've worked for in regard to HR won't do anything about the continuing hostile work environment. Several VPs manage by intimidation. It could be a great company but unless Wellpoint takes a hard look and cleans house, it will continue to decline.

    Advice to ManagementAdvice

    Get a COO who actually understands business principles instead of an affirmative action LPN who is cronies with TennCare employees. Hold your double standard, back stabbing VPs accountable for the bottom line and stop allowing them to blame the good managers they drive out for all the mistakes and messes that continue. Recognize the hard work your worker bees do and stop listening the bitchy little mean girls you call your Vice Presidents because they are all out of touch and too busy creating silos with their infighting.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Too blessed to be stressed with Amerigroup's foolishness.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Baton Rouge, LA
    Former Employee - Anonymous Employee in Baton Rouge, LA

    I worked at Amerigroup as a contractor

    Pros

    Hired contract nurses with common sense.

    Cons

    Extremely unorganized and very stressful. Managers micro-manage and are very wishy-washy. No "teamwork".

    Advice to ManagementAdvice

    Discontinue micro-managing employees. Brush up on your leadership and management skills.

    Doesn't Recommend
    No opinion of CEO

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