Ameristar Casinos

  www.ameristar.com
  www.ameristar.com

Ameristar Casinos Reviews

Updated October 28, 2014
Updated October 28, 2014
79 Reviews
2.9
79 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ameristar Casinos Vice Chairman and CEO Gordon R. Kanofsky
Gordon R. Kanofsky
38 Ratings

Review Highlights

Pros
  • Starting pay was good but only a 3% raise (you have to wait a year for one) (in 7 reviews)

  • They seem to care a lot for the team members (in 10 reviews)


Cons
  • Bullying and harassment from customers directed at employees is very bad at the kansas city location and management allows it to happen regularly (in 6 reviews)

  • Although they claim they have an open door policy here it has become clear to employees that expressing concerns will only get you into trouble (in 5 reviews)

More Highlights

37 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It's not too bad depending on your position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Surveillance Operator
    Current Employee - Surveillance Operator

    I have been working at Ameristar Casinos full-time (more than an year)

    Pros

    Free food, never a dull moment. Just when you thought you have seen and/or heard it all.

    Cons

    Work holidays, no paid holidays. Surveillance watches employees like a hawk and write them up for the smallest things.

    Advice to ManagementAdvice

    Stop showing favoritism to all the butt kissers.

    Neutral Outlook
    No opinion of CEO
  2.  

    Broke out of shawshank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Blackjack Dealer in Kansas City, MO
    Current Employee - Blackjack Dealer in Kansas City, MO

    I have been working at Ameristar Casinos full-time (more than 10 years)

    Pros

    Not too bad starting pay

    Cons

    Management doesn't back up its employees in stressful moments

    Advice to ManagementAdvice

    Great customer service doesn't mean giving in to a customer's unrealistic demands

  3.  

    Good Place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Table Games Dealer in Council Bluffs, IA
    Current Employee - Table Games Dealer in Council Bluffs, IA

    I have been working at Ameristar Casinos part-time (more than 5 years)

    Pros

    Management for the most part is very clear about what they want from you. Most of your co workers are friendly and easy to get along with. The pay is satisfactory.

    Cons

    The Guest can be difficult sometimes. You are required to work holidays and weekends. Odd and unwanted hours of work.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great people, average company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender in Council Bluffs, IA
    Current Employee - Bartender in Council Bluffs, IA

    I have been working at Ameristar Casinos part-time (more than 3 years)

    Pros

    The people who work at Ameristar are awesome. They make for a fun amd positive work environment. You can make a lot of money working for Ameristar.

    Cons

    It is difficult to move up quickly within the organization.

    Advice to ManagementAdvice

    Ending the micro-managing would improve relations netween hourly employees and their supervisors.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    it just ok.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barback in Saint Charles, MO
    Current Employee - Barback in Saint Charles, MO

    I have been working at Ameristar Casinos part-time (less than an year)

    Pros

    very few good things happen. you really have to fight to earn and keep your position.it could better than it is.be alot

    Cons

    so many I cant remember them all. I cant really express myself fully there because when I have voiced my opinon I was frowned up.

    Advice to ManagementAdvice

    recreate management all together.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Once a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ameristar Casinos (more than 5 years)

    Pros

    You can make great friends

    Cons

    Poor employee morale. The company made too many cuts to sell, which has made employees very nervous.

    Advice to ManagementAdvice

    Give employees respect they deserve

    Doesn't Recommend
    Neutral Outlook
  8.  

    Sucks Your Soul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Kansas City, MO
    Current Employee - Management in Kansas City, MO

    I have been working at Ameristar Casinos full-time

    Pros

    Decent money. Good co-workers. A few fun customers.

    Cons

    Terrible hours. Horrible, incompetent micro-managers in charge of your life and career.

    Advice to ManagementAdvice

    Lighten up and learn how to manage people. Treat employees like grown-ups in a business environment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Good work, good support, good times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Poker Dealer in Kansas City, MO
    Current Employee - Poker Dealer in Kansas City, MO

    I have been working at Ameristar Casinos part-time (more than 3 years)

    Pros

    The hours are flexible for the part time dealers. As one would expect, the full time work has to pull their weight and do most of the hours on the casino floor. The Dual rates and Supervisors all do what they can to support the dealing staff and they defend their dealers when a patron is out of line.

    Cons

    I am a part time dealer, as such I do not see all of the challenges that may or may not be present within a company of this size. I do my best to keep my nose clean and not allow myself to get roped into the politics. I do not have any challenges that have not been over come while I have been employed with Ameristar.

    Advice to ManagementAdvice

    Keep doing what you do. It does not bother me that I do not see you day in and day out. You have "Upper" management things to take care of and that time is more important to me that coming out of your office to visit the casino floor and let the dealers and support crew know you exist.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Management is awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Server
    Current Employee - Restaurant Server

    I have been working at Ameristar Casinos part-time (more than an year)

    Pros

    Good job if you don't mind working weekends. Money is pretty good and some of the customers and employees (not managers) are fun to be around. Good job if you want to break into the casino industry and get started.

    Cons

    The managers are terrible. The managers nit pick and micro manage but always miss the big picture. The managers are some of the biggest hypocrites you will ever encounter. They talk to you with no respect and treat you like a child (or worse) and then wonder why no one wants to work for them. My manager would often complain about how long it would take her to make a schedule because no one wanted to work for her. Hello! Maybe you are the problem? They are also very hypocritical and will give you into trouble for things they often (and openly) do themselves. They are also really good at shoving people under the bus to make themselves appear squeaky clean and will deny responsibility for any wrong doings to save themselves. They are only concerned about their career, not the company. Sexual harassment does exist at this location.

    Advice to ManagementAdvice

    Consider treating employees like people instead of children. We all all adults here. Also it wouldn't hurt to practice what you preach.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Fun environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Charles, MO
    Current Employee - Anonymous Employee in Saint Charles, MO

    I have been working at Ameristar Casinos part-time (more than 3 years)

    Pros

    You get the opportunity to work with great teams that really enjoy what they are doing.

    Cons

    The hours can be challenging if you have a family since they are open 24/7, including all holidays.

    Advice to ManagementAdvice

    I would like to see upper management and HR care more about promoting part time employees into full time positions.

    Recommends
    Positive Outlook
    No opinion of CEO

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