Ameristar Casinos

  www.ameristar.com
  www.ameristar.com

Ameristar Casinos Reviews

Updated September 17, 2014
Updated September 17, 2014
77 Reviews
2.7
77 Reviews
Rating Trends

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Approve of CEO
Ameristar Casinos Vice Chairman and CEO Gordon R. Kanofsky
Gordon R. Kanofsky
37 Ratings

Review Highlights

Pros
  • Starting pay was good but only a 3% raise (you have to wait a year for one) (in 7 reviews)

  • They seem to care a lot for the team members (in 10 reviews)


Cons
  • Bullying and harassment from customers directed at employees is very bad at the kansas city location and management allows it to happen regularly (in 6 reviews)

  • Although they claim they have an open door policy here it has become clear to employees that expressing concerns will only get you into trouble (in 5 reviews)

More Highlights

10 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good Place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Table Games Dealer in Council Bluffs, IA
    Current Employee - Table Games Dealer in Council Bluffs, IA

    I have been working at Ameristar Casinos part-time (more than 5 years)

    Pros

    Management for the most part is very clear about what they want from you. Most of your co workers are friendly and easy to get along with. The pay is satisfactory.

    Cons

    The Guest can be difficult sometimes. You are required to work holidays and weekends. Odd and unwanted hours of work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great people, average company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender in Council Bluffs, IA
    Current Employee - Bartender in Council Bluffs, IA

    I have been working at Ameristar Casinos part-time (more than 3 years)

    Pros

    The people who work at Ameristar are awesome. They make for a fun amd positive work environment. You can make a lot of money working for Ameristar.

    Cons

    It is difficult to move up quickly within the organization.

    Advice to ManagementAdvice

    Ending the micro-managing would improve relations netween hourly employees and their supervisors.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Good work, good support, good times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Poker Dealer in Kansas City, MO
    Current Employee - Poker Dealer in Kansas City, MO

    I have been working at Ameristar Casinos part-time (more than 3 years)

    Pros

    The hours are flexible for the part time dealers. As one would expect, the full time work has to pull their weight and do most of the hours on the casino floor. The Dual rates and Supervisors all do what they can to support the dealing staff and they defend their dealers when a patron is out of line.

    Cons

    I am a part time dealer, as such I do not see all of the challenges that may or may not be present within a company of this size. I do my best to keep my nose clean and not allow myself to get roped into the politics. I do not have any challenges that have not been over come while I have been employed with Ameristar.

    Advice to ManagementAdvice

    Keep doing what you do. It does not bother me that I do not see you day in and day out. You have "Upper" management things to take care of and that time is more important to me that coming out of your office to visit the casino floor and let the dealers and support crew know you exist.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Council Bluffs, IA
    Current Employee - Anonymous Employee in Council Bluffs, IA

    I have been working at Ameristar Casinos full-time (more than an year)

    Pros

    - Team Member Dining Room, hot meals for $2.50 taken off paycheck
    - The people you work with can be unruly but mostly fun and pleasant

    Cons

    - Strict attendance policy depending on department
    - Very easy to get fired!

  6.  

    A great learning experience and a lot of fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ameristar Casinos

    Pros

    Good benefits and diverse workforce

    Cons

    Be prepared to work every holiday, and the environment can get a little depressing.

    Recommends
    No opinion of CEO
  7.  

    Like family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ameristar Casinos full-time

    Pros

    For the most part everyone is pretty relaxed and easy to work with.

    Cons

    Work there long enough and politics comes into play. People tend to stay in the best positions for a long time.

    Advice to ManagementAdvice

    Rotational development. You see this a lot in F&B, I think this brings the team closer together and gives employees an opportunity to advance their skill sets and experience.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great place for part time people/ students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Kansas City, MO
    Current Employee - Server in Kansas City, MO

    I have been working at Ameristar Casinos part-time (more than 3 years)

    Pros

    great pay
    flexible hours
    managers are nice and easy to talk to

    Cons

    not a lot of hours for part time
    not allowed to go overtime

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Love knowing how much money I make a month.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Agent in Black Hawk, CO
    Current Employee - Guest Service Agent in Black Hawk, CO

    I have been working at Ameristar Casinos full-time (more than an year)

    Pros

    Love being hourly because I know how much money I make a month.
    Love having some responsibility and having a more advanced title as that can boost my resume.
    Love working in a 4 Diamond Hotel/Resort.
    Love being separate from casino.
    Beautiful location to work.
    Nice benefit options.

    Cons

    Not a huge fan of dealing with comps, coupons and having to tell someone they can't stay for the night, even if we have rooms available because the coupon is sold out.
    Listening to people complain and feel that they are so entitled because they lost $1000 last month.

    Advice to ManagementAdvice

    Stick to policies. Don't refund a no-show just because they complain (too bad it was their fault they didn't call or show up), don't give out comps just because the floor was too noisy. Don't make exceptions....

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    It was a good place to work but the location is difficult from Denver in any sort of weather. Overall its a good family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Recruiter in Black Hawk, CO
    Current Employee - Recruiter in Black Hawk, CO

    I have been working at Ameristar Casinos

    Pros

    people are great. Fun and lively environment.

    Cons

    Location, gaming licenses required for most positions.

    Advice to ManagementAdvice

    share more information with employees.

    No opinion of CEO
  11.  

    Casino Dealing creates business experience that you can't get from any where else. The customer contact is great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Tables Games Dealer in Saint Charles, MO
    Current Employee - Tables Games Dealer in Saint Charles, MO

    I have been working at Ameristar Casinos

    Pros

    At Ameristar you get a chance to meet alot of people. If you're in school its a very good place to start networking. Its also just an all around fun job. You're litterally playing games 8 - 10 hours a day and you get to see alot of beautiful and friendly people. Its almost like getting paid to play at work.

    Cons

    The hours were not pleasing, but it is the Entertainment Industry so the hours are made when they need you. Personal weekends are basically no more, the casino recieves its highest activity during weekends so of course they will need every dealer.

    Advice to ManagementAdvice

    I would just say to continue to give the dealers positive and negative feedback. Cut back on the Micro-management, even though its a casino industry and security must be set at High Alert. Try to allow dealers to branch out and develop their own way of dealing while staying within the guidelines OF COURSE.

    Recommends
    Approves of CEO

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