Ameristar Casinos

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Ameristar Casinos Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

2.8 70 reviews

44% Approve of the CEO

Ameristar Casinos Vice Chairman and CEO Gordon R. Kanofsky

Gordon R. Kanofsky

(36 ratings)

39% of employees recommend this company to a friend

Review Highlights

Pros
  • They seem to care a lot for the team members(in 10 reviews)

  • Starting pay was good but only a 3% raise (you have to wait a year for one)(in 3 reviews)


Cons
  • Although they claim they have an open door policy here it has become clear to employees that expressing concerns will only get you into trouble(in 5 reviews)

  • Managers treat employees like children and although say there is an open door policy there really is not one(in 5 reviews)

20 Employee Reviews Back to all reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Not for a Family Oriented Person

    Beverage Server (Former Employee) Kansas City, MO

    ProsGood pay for a part-time job.

    ConsLonggggg hours on your feet in heels , lots of walking. Most everyone has to work all weekends and EVERY holiday so if you work here forget about family holidays! They say the company is family oriented but I don't know whose family cause it's not the employees'. Poor management and high turnover. Point system is flawed. Vacation pay is only your base pay, '$4 something an hour, not your average wages claimed. It's extremely hard to get a decent schedule and it changes every 6 months, so when you finally figure out your life and your job it changes.

    Advice to Senior ManagementDon't lump everyone in together. Do things on a case by case basis based on longevity and performance with the company. Give employees some time off on holidays and some weekends.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    it just ok.

    Barback (Current Employee) Saint Charles, MO

    Prosvery few good things happen. you really have to fight to earn and keep your position.it could better than it is.be alot

    Consso many I cant remember them all. I cant really express myself fully there because when I have voiced my opinon I was frowned up.

    Advice to Senior Managementrecreate management all together.

    No, I would not recommend this company to a friend

     

    Was Great at First......

    Anonymous Employee (Current Employee)

    ProsCheap food. Christmas bonus. Can be really fun place to work. A lot of interesting people. Good people to work that is not management. Discount is a good pounted food

    ConsPoor management. No set schedule. Change the schedule without asking or letting the person know, and then punishing them for it.

    Advice to Senior ManagementThey could follow through with what they say they were going to do.

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Former team member

    Manager (Former Employee) Vicksburg, MS

    ProsDepending on the property you work at, Ameristar takes care of their team members.

    ConsThe Vicksburg property does not base raises or promotions on job performance. It strictly based on time at the property, not with the company, and race.

    Advice to Senior ManagementReplace the executive committee

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Casinos are not all they seem

    Anonymous Employee (Former Employee) Kansas City, MO

    ProsNo two days are ever the same. Most of the people are like family. There is room for growth and promotion.

    ConsThere is no room for error when trying to improve processes. One bad seed in the department makes life miserable. Leadership plays favorites. There is no work/life balance. You are expected to drop everything and come run when the company needs you.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    A mixed bag of ups and downs, overall a mediocre-bad experience

    Server (Former Employee) Kansas City, MO

    ProsThe team member salad bar is suburb, Quick way to make money on the weekends, I've met some great people while working here and made some great friends

    ConsThere was a general attitude of resentment coming from management towards hourly employees and they were not shy about vocalizing it. Management resents dealers, servers, bartenders, hourly cooks, and other hourly employees who make tips. I worked at the Kansas City location and management in general was pretty bad there. The whole three and a half years I worked there, there were only two managers I considered to be good at their jobs. The rest were very resentful, negative, or were unfamiliar with workplace policies. If you even had an issue that needed to be addressed they would act like it was your problem and could be condescending. A lot of issues were ignored. Most of the customers were nice however there were a few bad apples and the bad apples were bad. I mean really bad. Not much was ever done about the abusive customers either. I'm being very generous by giving them 2 stars. I gave my 100% and felt like I was never appreciated. The employee of the month thing is a joke. I worked with some great people who were never nominated and some of the ones who got it were baffling. Maybe that's the way the casino industry is supposed to be? On the positive side of things it makes me appreciate my new job 100 times more.

    Advice to Senior ManagementRespect your employees. They are your backbone and the place would not run itself without them.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Ameristar Casino and Hotel KCMO

    Food and Beverage Manager (Former Employee) Kansas City, MO

    ProsThe insurance is great. They volunteer together at different organizations around the city. Parking is convenient. The HR department is pleasant and helpful. The core values are a great concept, and if followed by all, especially leaders, would make an excellent workplace.

    ConsWorking every night, weekend, and holiday gets old, fast. When you take a weekend off, your department has to work harder, so it's not actually stated, but discouraged. The onboarding process is weak, so often people are just thrown into their roles without sufficient training, making it harder on everyone. Managers are honestly just too busy to fully train everyone, and in turn the turnover rate is ridiculous. The hours are long, especially for managers. They try (or at least talk about trying) too hard to make it an enjoyable place to work, but it just isn't. The GM is a stuffy little grump, which contributes to low morale quite a bit.

    Advice to Senior ManagementJust because someone has proven to be an effective entry level team member does not mean they should be given a chance at management. Some people are good leaders and others are good doers. If you have the 'doers' leading, it makes the people actually capable of managing work extra hard to overcompensate for those who are incompetent.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great pay, Inaccurate job description.

    Sous Chef (Former Employee) Kansas City, MO

    ProsGreat pay, growth potential, and a decent corporate structure as not many of them support there employees.

    ConsTheir tardy policy is unforgiving and unheard of, a confusing point system that makes it easy for you to get fired without even knowing it. Basically, If your late over about 10 times, even if its by one minute within a year, you are let go(not to mention if theres a emergency and you have to call in). Also, the position i was hired for, was a sous chef, when i was hired i assumed this was in a restaurant, when it was actually in a massive productions kitchen that cooks sub-par food all day (alot of canned food even though they told me everything was from scratch) and just about every employee i was in charge of had worked there over 15-20 years (so they knew the ins and outs far better than me). They were also 90% Vietnamese and spoke little to no English, which makes it nearly impossible to communicate.

    Advice to Senior ManagementExplain more clearly to your employees what the position asks for, and make sure they are qualified for batch cookery ahead of time. Also do away with the tardy policy, and let it be under the discretion of a manager or Hr.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    The blind leading the blind

    Supervisor (Former Employee) East Chicago, IN

    ProsIt's an opportunity to get some casino experience and free training. Working at the Ameristar would get your foot in the casino world door.

    ConsThe biggest problem is the political environment and the lack of opportunities for advancement. It is a bland version of the old Harrahs management style

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Management Resents Dealers

    Table Games Dealer (Current Employee) Black Hawk, CO

    ProsThis is only Ameristar property where the dealers keep their own tips. Becoming full time is not really possible, but you can still make a nice income part time. It's the nicest casino in town, so it stays consistently busy.

    ConsManagement continuously reminds us this is the only Ameristar property where the dealers keep their own tips. They keep bringing in new games with side bets to discourage tipping. (i.e. they hope players play the side bets rather than use their smaller chips to bet/tip the dealer). Scheduling is ridiculous. Your start times can change daily within 4 hours. So Monday you start at 8, Tuesday you start at 12, then Wednesday at 10. I bid on a shift schedule that I have actually worked twice in the last 4 months. They claim they believe in work/life balance. How do you plan your life around that? They have the worst comp system. Yet they actually encourage people to act like jerks. All you gotta do is yell loud enough and long enough and they will give you a free room. Management and floor decisions are inconsistent but getting better. There are way too many meetings outside of scheduled hours. Now they do not want to pay us for attending mandatory meetings.

    Advice to Senior ManagementDon't expect employees to practice your core values when management does not. Lead by example!

    No, I would not recommend this company to a friend

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