Ameristar Casinos

www.ameristar.com
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Ameristar Casinos Reviews

Updated February 9, 2015
Updated February 9, 2015
22 Reviews
2.0
22 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ameristar Casinos Vice Chairman and CEO Gordon R. Kanofsky
Gordon R. Kanofsky
22 Ratings

Review Highlights

Pros
  • Starting pay was good but only a 3% raise (you have to wait a year for one) (in 7 reviews)

  • They seem to care a lot for the team members (in 10 reviews)


Cons
  • Bullying and harassment from customers directed at employees is very bad at the kansas city location and management allows it to happen regularly (in 6 reviews)

  • Although they claim they have an open door policy here it has become clear to employees that expressing concerns will only get you into trouble (in 5 reviews)

More Highlights

22 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    lack of management. lack of teamwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ameristar Casinos

    Pros

    great employed staff, postive enivronment. fast pace,

    Cons

    lack of supervisor,lack of management, favoritism, cutting hours once your new to the workplace,

  2.  

    Was once a great place to work but not anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bakery Cashier in Kansas City, MO
    Former Employee - Bakery Cashier in Kansas City, MO

    I worked at Ameristar Casinos part-time (more than a year)

    Pros

    Some of the coworkers were great to work with. Job could be fun on certain days.

    Cons

    This location has a lot of bad managers and some strange, irate customers. The managers like to play favorites and there's not much you can do about it. I never really felt comfortable talking to my managers about things that needed to be addressed because of their attitudes and lack of trust. Lying to employees is a specialty here. I always felt speaking up was heavily discouraged, even if it was about improving the work environment and helping others.

    Advice to ManagementAdvice

    Respect can go a long way.

    Doesn't Recommend
    Negative Outlook
  3.  

    Not for a Family Oriented Person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beverage Server in Kansas City, MO
    Former Employee - Beverage Server in Kansas City, MO

    I worked at Ameristar Casinos part-time (more than 3 years)

    Pros

    Good pay for a part-time job.

    Cons

    Longgggg hours on your feet in heels , lots of walking. Most everyone has to work all weekends and EVERY holiday so if you work here forget about family holidays! They say the company is family oriented but I don't know whose family cause it's not the employees'. Poor management and high turnover. Point system is flawed. Vacation pay is only your base pay, '$4 something an hour, not your average wages claimed. It's extremely hard to get a decent schedule and it changes every 6 months, so when you finally figure out your life and your job it changes.

    Advice to ManagementAdvice

    Don't lump everyone in together. Do things on a case by case basis based on longevity and performance with the company. Give employees some time off on holidays and some weekends.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    it just ok.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barback in Saint Charles, MO
    Current Employee - Barback in Saint Charles, MO

    I have been working at Ameristar Casinos part-time (less than a year)

    Pros

    very few good things happen. you really have to fight to earn and keep your position.it could better than it is.be alot

    Cons

    so many I cant remember them all. I cant really express myself fully there because when I have voiced my opinon I was frowned up.

    Advice to ManagementAdvice

    recreate management all together.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Was Great at First......

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ameristar Casinos

    Pros

    Cheap food. Christmas bonus. Can be really fun place to work. A lot of interesting people. Good people to work that is not management. Discount is a good pounted food

    Cons

    Poor management. No set schedule. Change the schedule without asking or letting the person know, and then punishing them for it.

    Advice to ManagementAdvice

    They could follow through with what they say they were going to do.

  7.  

    Former team member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Vicksburg, MS
    Former Employee - Manager in Vicksburg, MS

    I worked at Ameristar Casinos full-time (more than 5 years)

    Pros

    Depending on the property you work at, Ameristar takes care of their team members.

    Cons

    The Vicksburg property does not base raises or promotions on job performance. It strictly based on time at the property, not with the company, and race.

    Advice to ManagementAdvice

    Replace the executive committee

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Casinos are not all they seem

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO

    I worked at Ameristar Casinos full-time

    Pros

    No two days are ever the same. Most of the people are like family. There is room for growth and promotion.

    Cons

    There is no room for error when trying to improve processes. One bad seed in the department makes life miserable. Leadership plays favorites. There is no work/life balance. You are expected to drop everything and come run when the company needs you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    A mixed bag of ups and downs, overall a mediocre-bad experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Kansas City, MO
    Former Employee - Server in Kansas City, MO

    I worked at Ameristar Casinos part-time (more than 3 years)

    Pros

    The team member salad bar is suburb, Quick way to make money on the weekends, I've met some great people while working here and made some great friends

    Cons

    There was a general attitude of resentment coming from management towards hourly employees and they were not shy about vocalizing it. Management resents dealers, servers, bartenders, hourly cooks, and other hourly employees who make tips. I worked at the Kansas City location and management in general was pretty bad there. The whole three and a half years I worked there, there were only two managers I considered to be good at their jobs. The rest were very resentful, negative, or were unfamiliar with workplace policies. If you even had an issue that needed to be addressed they would act like it was your problem and could be condescending. A lot of issues were ignored. Most of the customers were nice however there were a few bad apples and the bad apples were bad. I mean really bad. Not much was ever done about the abusive customers either. I'm being very generous by giving them 2 stars. I gave my 100% and felt like I was never appreciated. The employee of the month thing is a joke. I worked with some great people who were never nominated and some of the ones who got it were baffling. Maybe that's the way the casino industry is supposed to be? On the positive side of things it makes me appreciate my new job 100 times more.

    Advice to ManagementAdvice

    Respect your employees. They are your backbone and the place would not run itself without them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Ameristar Casino and Hotel KCMO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage Manager in Kansas City, MO
    Former Employee - Food and Beverage Manager in Kansas City, MO

    I worked at Ameristar Casinos full-time (more than 3 years)

    Pros

    The insurance is great. They volunteer together at different organizations around the city. Parking is convenient. The HR department is pleasant and helpful. The core values are a great concept, and if followed by all, especially leaders, would make an excellent workplace.

    Cons

    Working every night, weekend, and holiday gets old, fast. When you take a weekend off, your department has to work harder, so it's not actually stated, but discouraged. The onboarding process is weak, so often people are just thrown into their roles without sufficient training, making it harder on everyone. Managers are honestly just too busy to fully train everyone, and in turn the turnover rate is ridiculous. The hours are long, especially for managers. They try (or at least talk about trying) too hard to make it an enjoyable place to work, but it just isn't. The GM is a stuffy little grump, which contributes to low morale quite a bit.

    Advice to ManagementAdvice

    Just because someone has proven to be an effective entry level team member does not mean they should be given a chance at management. Some people are good leaders and others are good doers. If you have the 'doers' leading, it makes the people actually capable of managing work extra hard to overcompensate for those who are incompetent.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Great pay, Inaccurate job description.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sous Chef in Kansas City, MO
    Former Employee - Sous Chef in Kansas City, MO

    I worked at Ameristar Casinos full-time (less than a year)

    Pros

    Great pay, growth potential, and a decent corporate structure as not many of them support there employees.

    Cons

    Their tardy policy is unforgiving and unheard of, a confusing point system that makes it easy for you to get fired without even knowing it. Basically, If your late over about 10 times, even if its by one minute within a year, you are let go(not to mention if theres a emergency and you have to call in). Also, the position i was hired for, was a sous chef, when i was hired i assumed this was in a restaurant, when it was actually in a massive productions kitchen that cooks sub-par food all day (alot of canned food even though they told me everything was from scratch) and just about every employee i was in charge of had worked there over 15-20 years (so they knew the ins and outs far better than me). They were also 90% Vietnamese and spoke little to no English, which makes it nearly impossible to communicate.

    Advice to ManagementAdvice

    Explain more clearly to your employees what the position asks for, and make sure they are qualified for batch cookery ahead of time. Also do away with the tardy policy, and let it be under the discretion of a manager or Hr.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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